Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Klook vs Headout

Klook 4.7★ · Free to download 65
Winner Klook
Headout 4.6★ · Free to download 60

Klook has a slight edge due to its broader range of positive experiences, despite both apps struggling with customer support and booking accuracy.

Full reviews: Klook · Headout

Both Klook and Headout are travel booking apps that offer tours, activities, and transport. While both receive praise for ease of use and convenience, they also share significant issues with customer support, booking accuracy, and refund policies, leading to frustrating experiences for many users.

Head to head

Features & Booking Variety edge: KlookR2R8R11R14
Klook Klook is praised for offering a wide variety of bookings, including eSIMs, hotels, and transport, making it a comprehensive travel tool R2R8. Users appreciate having all their bookings under one umbrella R2 and finding deals, sometimes even cheaper than official websites R11R14.
Headout Headout also offers a good selection of tours and activities, with users finding it helpful for last-minute tickets to museums and shows . It's used for various attractions, from the Eiffel Tower to specific tours like Antelope Canyon .
Ease of Use tieR5R8R20R23
Klook Many Klook users find the app easy to use, convenient, and reliable for booking activities and transport, especially in Japan R5R8R20R23. The booking process is often described as simple and straightforward .
Headout Headout is also frequently described as easy to use and navigate for finding and booking excursions . Users appreciate its straightforward selection process .
Reliability & Booking Accuracy tieR4R7R21R32
Klook Klook's reliability is a mixed bag. While some users report consistent success with bookings and vouchers R32, others face issues like non-working tickets R4, canceled activities upon arrival R7, inaccurate hotel prices R21, wrong dates selected by the app , or tickets that never come through R35. Time-sensitive bookings can be particularly problematic, with tickets processing too slowly .
Headout Headout also has significant reliability issues. Users report fake or invalid tickets R61, tickets not including promised dining packages , and tickets stuck in 'processing' . There are frequent problems with ticket delivery being inconsistent or confusing, sometimes requiring physical pickup when a QR code was expected . Some users also experienced guides not showing up .
Customer Support & Refunds tieR1R3R6R13
Klook Klook's customer support is a major pain point, with numerous complaints about it being terrible, non-existent, slow, and unhelpful R1R6R16. Users struggle to get refunds for issues like wrong bookings, denied rentals, or non-working tickets, often being refused or charged high change fees R3R13. The chat function is often reported as not working or providing slow, unhelpful responses R16R31R35.
Headout Headout's customer service is also widely criticized as horrible, unhelpful, and bot-driven . Users report difficulty getting refunds or rescheduling, even when the company's mistakes are evident or tours fail . Some were offered only partial credit instead of a full refund .
Price & Value tieR10R11R13R14
Klook Klook is often praised for offering competitive prices and deals, sometimes cheaper than official websites R11R14. However, some users report significant markups (10-20%) compared to direct booking R18 or being charged double for tickets R10. Excessive change fees are also a concern R13.
Headout Headout users frequently complain about overpriced tickets, sometimes double the actual cost . They also mention being charged more than necessary and not receiving refunds for issues . Some users note that with a bit of research, direct booking can circumvent these markups .
Pick Klook if

Pick Klook if you are traveling to Asia, particularly Japan, as many users find it highly reliable and convenient for bookings in that region R5R8R23. You might also pick Klook if you value having a wide range of travel services, including eSIMs and hotels, under one app R2.

Pick Headout if

Pick Headout if you are looking for last-minute tickets to attractions and tours, as some users found it useful for this purpose . You might also consider Headout if you are comfortable with the risk of potential booking issues and are prepared to deal with customer support challenges.

Evidence note: Both apps have a significant number of negative reviews, primarily focused on customer support, refund policies, and booking accuracy. While Klook has a higher lifetime rating, the recent negative reviews for both apps highlight similar core problems.

Frequently asked

Are Klook and Headout reliable for booking tickets?
Both Klook and Headout have mixed reliability; many users experience smooth bookings, but a significant number report issues with non-working tickets, incorrect bookings, or services not delivered as promised R4R7R35R61.
What are the common complaints about Klook and Headout customer service?
Common complaints for both Klook and Headout include slow response times, unhelpful agents, difficulty getting refunds, and a lack of accountability for booking errors R1R16R31R59.
Do Klook and Headout offer good value for money?
While some Klook users find prices unbeatable and cheaper than official sites R14, both apps face accusations of significant markups, with some users reporting paying double the actual fare or incurring high change fees R10R13R18.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Klook 5/5 · US Easiest travel tool: Best eSIM experience and love all my hotel and travel bookings under one umbrella
  2. [R8] Klook 5/5 · US Klook: Klook everything and never look back. This app has it all. It is reliable and so easy. This app made Japan so accessible. Thank you, Klook
  3. [R11] Klook 5/5 · US Easy to use!: Klook was helpful with many of my bookings and helped me save!
  4. [R14] Klook 5/5 · US Easy to use and more cheaper apps.: Very useful and easy to used top of that cheaper compared to the other websites.
  5. [R5] Klook 5/5 · US Great App!!!: This app is so convenient. I started using it 2 years ago when I went to Japan and I love the ease of booking things overseas. I used it again for my Korea trip that I just got back from. I love it!!!
  6. [R20] Klook 5/5 · US Apps that is very dependable: Easy to use and convenient
  7. [R23] Klook 5/5 · US Easy Booking in JP: This was my go to for all my activities while visiting Japan. So quick and reliable! You wont be sorry
  8. [R4] Klook 1/5 · US Non working tickets: Get train tickets to Kyoto from Tokyo and the QR ticket didn’t work. Asked multiple workers and every gate didn’t scan it and denied us. Miss our train and another worker said to never use third party to buy tickets.
  9. [R7] Klook 1/5 · US Worst app ever!!!: I booked a paragliding activity on this app and received a confirmation email from them. But when I actually showed up, the paragliding operator asked if my booking was made through Klook. They then told me the slots were full and canceled my order on the spot. This completely messed up my entire itinerary. Worst app ever!
  10. [R21] Klook 3/5 · GB Hotel prices and availability not accurate: It’s a bit frustrating using this app or website as you see a hotel or price and when you click on it it changes completely. Or to a higher price or it’s sold out. Not great when you’re trying organise holidays. So far that’s the only experience I’ve had
  11. [R32] Klook 5/5 · US Great app: Always consistent. Great hotels and events. Always works when I arrive and in my language and currency
  12. [R1] Klook 1/5 · US DO NOT USE KLOOK - TERRIBLE CUSTOMER SUPPORT WITH ZERO ACCOUNTABILITY: I booked an Alamo rental car at Newark Airport through Klook. When I arrived, the rental counter representative was rude and denied the rental, claiming that I needed international travel documents, even though I am a U.S. resident and did not have or require international travel documents for my trip. I was then told to contact
  13. [R3] Klook 3/5 · US non refunds offered: Klook offered up great ideas for excursions for my Japan trip. However-they sold me bullet train ticket at 7pm at night for a 9am train that same day that and i needed a 9pm train-why would you sell a ticket for a train for a time slot that already passed. I asked for a refund because I had to buy 5 more tickets for the right time for same amount and they refused to offer me a
  14. [R6] Klook 3/5 · US Tourist trap app: Using this is a coinflip on if your experience will be awful or good. They definitely filter out bad reviews some of the companies they use. This is just adding an unnecessary third party to booking an activity and they will not help you if you have a miserable experience. And point to the pages and pages long activity description and fine print. All of these companies they conn
  15. [R13] Klook 1/5 · US Charged $50 change fee: Just buy train station. This app is rip off. I bought tickets for a week in advance and literally when I pushed the buy button I realized I picked the wrong date. Tried immediately to cancel / change. Charges $50 either way. Rip off scam. Just buy at train station for less money.
  16. [R10] Klook 1/5 · US Charged us double the actual fare: We booked bullet train tickets only to find out we paid double and didn’t even get what was reserved.
  17. [R35] Klook 1/5 · US Terrible: I purchased two tickets to Gardens By The Bay with instant confirmation only for tickets never to come through. Because it was day of, the app would not let me cancel. The chat bot was of no use, every time I asked to call an agent the app indicates that service was unavailable. Basically stole $100 from me.
  18. [R61] Headout 1/5 · US Fake tickets: They didn’t send real tickets.
  19. [R16] Klook 1/5 · US Worst booking platform experience: Order issues are very difficult to resolve, customer service takes a long time to connect, and replies are even slower, maybe once every 3 minutes. The entire conversation takes about an hour, then they say they'll follow up by email, but I haven't received any reply in 7 days! · translated
  20. [R31] Klook 1/5 · US Terrible app no customer support: Terrible app with zero customer support the chat does not work and the email gets no response. There’s no benefit using the app because the companies are not able to to offer support for anything purchased through this app
  21. [R59] Klook 1/5 · US TERRIBLE customer service: Would not help me with a resolution to an issue I had with a booking and could care less. Very disappointing I planned on telling family that’s visiting Asia next month and unfortunately had to steer them clear of Klook. Felt scammed
  22. [R18] Klook 3/5 · GB These guys are making big Mark-up: Very convenient but the markup is insane. 10-20% per ticket which is unheard of. With a bit of research you can go around that

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store