Headout

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R12] 5/5 · US Great!: Easy
2. [R18] 5/5 · US Was easy to use: I recommend it!
3. [R25] 5/5 · US Love this app!: I love this app while visiting Italy. helpful and easy to use. Also appreciate the promo codes for activities and tours!
4. [R36] 5/5 · US Ready to use: Loved this when planning excursions for our vacation!
5. [R166] 3/5 · US Last minute tickets arrived at the last minute: I booked 2 sets of tickets in Paris, the Louvre and the Catacombs when they were sold out directly. I paid a premium price because I made the mistake of waiting. After reading the reviews I was worried that I had been scammed. I got my tickets to each activity, but only after making a call to them. Their online chat feature is a joke and they lie abo
6. [R74] 5/5 · US Tickets de último momento: Me gustó esta aplicación porque me daba opciones de diferentes tours y pude encontrar entradas a museos como el louvre de última hora, es sencilla de manejar
7. [R163] 5/5 · US Instant Tickets, No Hassle: Great for on-the-go planning. No stress, just instant tickets!
8. [R164] 5/5 · US Perfect for Last-Minute Trips: Got last-minute tickets and everything worked perfectly. Highly recọmmend to travelers.
9. [R34] 4/5 · US Helpful App: Everything went pretty smoothly except the app claimed I would get 10% off my first purchase through them but unless it comes back as a rebate it did not show up when I checked out.
10. [R109] 5/5 · US Amazing deals!!: I just booked hop on hop off bus tickets and downloaded this app and I found a wonderful deal for a tour saving a lot of money.
11. [R2] 5/5 · US Very professional: Barry the tour guide and driver was very profesional and always on time.
12. [R4] 5/5 · US Vatican museum tour: Fantastic, personable guide who shared interesting details that we would have missed otherwise.
13. [R17] 5/5 · US Eiffel Tower: We had a wonderful time. Our guide met us on time and took us inside where we could fill our water bottles. He then walked us over to the tower stopping a few times along the way to provide information. He was very informative and made it fun to learn. He explained the process for going the the security gates and then left us when we got on the elevator to the summit. We then had as
14. [R19] 5/5 · US Antelope Canyon, Page AZ: We did the Lower Antelope Canyon tour (6/8/26). Easy to get to, clean facility, very friendly and welcoming staff. Our guide was Jason. He was so friendly and made sure everyone in the group was included. We really enjoyed the tour and would definitely go again. Highly recommended!
15. [R1] 1/5 · US Fake tickets: They didn’t send real tickets.
16. [R3] 1/5 · US This is a scam: This company is a scam. They overcharge and don’t provide full details. They have no connection to the local sites and cannot resolve any issues with tickets that arise. They were unwilling to refund after their mistakes were illuminated.
17. [R7] 1/5 · US Ruined our first family vacation. Do not use.: This was the first stop of our family's very first vacation, and Headout ruined it. We bought tickets to SeaWorld Orlando that were supposed to include a dining package, paid in full in the same booking. When we arrived at the park, the tickets worked but the dining was nowhere to be found, and the park had no record of it. We spent hours of our day g
18. [R8] 1/5 · US Palace of Versailles: I purchased tickets for my family to visit the Palace of Versailles while staying in France. After a very expensive G7 ride to the Palace, I was informed that my tickets were not valid. I contacted the company via chat and they said they would resend the necessary entrance code. They sent the same tickets, and I was still not allowed in. When speaking with the ticket office a
19. [R11] 1/5 · US Horrible customer service and full of lies: Beware and do not use this company. I booked a ticket with a specific time (1:30pm) entrance to a venue. When I finally received the tickets, the morning of the event (later than promised), I finally received the tickets and saw that they were actually booked for 2:30. Given that this venue closes at 5:30, this reduced my time there by 1/4. I contacted c
20. [R21] 1/5 · US Terrible Experience & Refused Refund Despite Tour Failure: We paid for a tour through Headout and showed up at the meeting point on time with our tickets (Doge's Palace & Bell Tower, proof we were there). There was NO guide, NO staff, NO one to help. We searched for 30 minutes, asked nearby people, and got nothing. To make matters worse, we were traveling with an eSIM and no local calling, Heado
21. [R22] 1/5 · US Frequent Problems: I’ve used Headout a number of times. I’d say about 50% of the time there is some sort of problem. The latest was a ticket and I purchased from them to visit a site in Istanbul. Both the email in the app never provided me a QA code. Just a generic voucher. The local staff would not take the generic voucher without a QA code. I contacted the support and of course had to deal with
22. [R14] 1/5 · US Cheaters: Overpriced tickets. They charge almost double and do not refund. Avoid them at all costs possible.
23. [R44] 1/5 · US Sponsored ad placement misleading for ticket sales: Usually I’m good about catching this kind of garbage but good on you for fooling me. The sponsored ad on google looked similar to the website and I bought tickets through you scalpers instead of where I wanted to go.
24. [R508] 3/5 · AU Wrong price information: I bought a ticket announced for 180 however price changed when I was purchasing. It doesn’t seem right to me
25. [R20] 5/5 · US iPhone vs android: I attempted numerous times with my iPhone to pay for the tickets…to no avail I had to use my wife’s (android) and it worked out well.
26. [R27] 1/5 · US A completely useless app: This app has absolutely no functionality that you cannot get from a host of websites. It is nonfunctional in most respects, it does not do what they say it’s supposed to do, you cannot track your bus in real time from the website as they say you will be able to. And their customer service is amongst the worst I have ever received. I am so incredibly disappointed.
27. [R29] 1/5 · US Poor Design: Forced to download for easy ticket access. Felt scam like
28. [R32] 1/5 · US sucks: You hide my bookings
29. [R5] 1/5 · US Cancellation and refund: Make sure to double check their cancellation and refund policies, I will highly recommend you to book with the the official place you going, they have different cancellations policies and can refund you 100% or reschedule it. Headout work with their own policies so BE CAREFUL.
30. [R24] 1/5 · US Wasted money: I made a booking for a show, and when I realized the date was incorrect, they would not let me exchange dates - even though the theater told me an exchange was fine. Instead of asking me to confirm what I’d like to do, the rep went ahead and cancelled my tickets and put 25% credit on my account. So I lost 75% of the ticket price and also the tickets. I wouldn’t have been able to us
31. [R101] 3/5 · US Do they intentionally overbook?: We had been scheduled for two tours in Rome, the Colosseum and the Vatican with the Sistine Chapel. We scheduled around our group's various travel schedules and couldn't vary much from that. But for each of our tours we were asked (required, really) to change. So we had to entirely cancel the Vatican tour. So disappointing! So, go ahead and make a reservation, b
32. [R28] 1/5 · US Big Let Down, not Headout!!: I had booked tickets in 6 months in advance for family of 4, for Colloseum, Palatine hills, forum and Pantheon fast track tickets. We received confirmation from headout of both the bookings. 2 days before the tour I received random WhatsApp message saying that they were not able to issue any tickets for Colloseum visit. So I called Headout who assured me that my reserv
33. [R35] 1/5 · US Guide No-Show & Poor Support: Booked a guided tour through this app and the guide never showed up. The meeting point was blocked due to a private event, and there were no instructions or communication. We contacted support and called multiple times with no response while waiting nearly an hour. What's worse is they later claimed the guide was present, which is not true. Very frustrating experience