Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Klook vs GetYourGuide

Klook 4.7★ · Free to download 55
Winner GetYourGuide
GetYourGuide 4.9★ · Free to download 80

GetYourGuide is generally more reliable for booking tours and activities, especially for last-minute changes and customer support, while Klook struggles significantly with customer service and booking accuracy.

Full reviews: Klook · GetYourGuide

GetYourGuide offers a more consistent and reliable booking experience for tours and activities, with many users praising its ease of use and effective customer support. Klook, while convenient for some, faces widespread criticism for poor customer service, booking errors, and difficulty with refunds.

Head to head

Features & Offerings tieR2R5R8R23
Klook Klook is praised for its wide range of offerings, including eSIMs, hotels, and various travel bookings, making it a convenient 'one-stop shop' for many users, especially in Asia R2R8. Users find it helpful for booking train tickets, excursions, and museum entries, particularly in Japan R5R23.
GetYourGuide GetYourGuide is highly regarded for its diverse selection of tours and activities globally, with users finding it excellent for planning and discovering things to do . It's used successfully for various experiences, from ghost tours and tuk-tuks to cooking classes and adventure activities .
Ease of Use edge: GetYourGuideR4R5R11R12
Klook Many Klook users find the app easy to navigate and use for booking, appreciating its convenience and straightforward process R5R11. However, some report issues with confusing instructions for meeting points, inaccurate hotel prices, and technical glitches like incorrect date selection or non-working tickets R4R12.
GetYourGuide GetYourGuide is frequently praised for its user-friendly interface, making it easy to review, plan, and book attractions . Users highlight the seamless process from booking to accessing tickets and managing reservations . However, some users experience login issues, difficulty sharing booking details, or the app crashing .
Reliability & Accuracy edge: GetYourGuideR4R7R23R32
Klook Klook's reliability is a mixed bag; while some users have consistently positive experiences with bookings and vouchers working as expected R23R32, many report significant issues. These include non-working QR tickets, canceled activities upon arrival, incorrect bookings, and tickets not being issued after payment R4R7R35.
GetYourGuide GetYourGuide is often described as reliable, with bookings working as expected and tours starting on time . However, there are instances of last-minute cancellations, tickets not working at venues, and tour operators rescheduling without clear communication to the customer .
Customer Support & Refunds edge: GetYourGuideR1R3R6R10
Klook Klook receives overwhelming criticism for its customer support, with users reporting slow responses, non-existent chat functions, unhelpful agents, and refusal to issue refunds for booking errors or service failures R1R3R6R16. Issues like being charged double or for non-existent services are also cited R10.
GetYourGuide GetYourGuide's customer service receives mixed reviews. Some users praise excellent and quick resolution of issues, even for last-minute problems . Conversely, many users report poor customer service, difficulty with refunds, and unaccommodating responses, especially when issues arise with tour operators .
Price & Value tieR10R11R13R14
Klook Klook is sometimes seen as offering good deals and competitive prices, with users claiming to save money compared to official websites R11R14R38. However, many users report being charged excessive fees, double the actual fare, or significant mark-ups (10-20%) compared to booking directly R10R13R18.
GetYourGuide GetYourGuide is often perceived as offering reasonable prices and good value . However, a notable number of users complain about tours being overpriced, charging double or triple the direct price, or having hidden additional payments .
Pick Klook if

you are primarily traveling in Asia and need a wide range of services, including eSIMs and hotels, and are comfortable with the risk of potential customer service issues R2R5R8.

Pick GetYourGuide if

you prioritize a generally more reliable booking experience for tours and activities, with a better chance of effective customer support for issues, and are looking for a wide variety of options globally .

Evidence note: Klook's reviews show a strong negative skew regarding customer service and booking reliability, despite a higher lifetime rating. GetYourGuide has a much larger volume of reviews, which might naturally lead to more varied feedback, but its positive reviews are more consistent about core functionality and support.

Frequently asked

Do Klook and GetYourGuide offer good customer support?
GetYourGuide's customer support is generally more effective, with some users reporting quick issue resolution and helpful agents , though others find it unhelpful . Klook, however, receives widespread criticism for terrible, slow, or non-existent customer support, with many users unable to get refunds or assistance for booking problems R1R16R28R31.
Are tickets purchased through Klook and GetYourGuide always valid?
Tickets from GetYourGuide generally work well, with many users having smooth experiences . However, some users reported tickets not scanning or being invalid at venues . Klook has more frequent reports of non-working tickets, QR codes failing, or bookings being canceled upon arrival, leading to missed activities R4R7R35R45.
Are Klook and GetYourGuide cheaper than booking direct?
Users report mixed experiences with pricing for both apps. Klook can sometimes offer lower prices than official websites R14R38, but many users claim to be charged double or experience significant mark-ups (10-20%) compared to direct booking R10R18. Similarly, GetYourGuide is sometimes seen as cheaper than alternatives , but other users found tours overpriced, even double or triple the direct price, or had unexpected additional payments .
Do I need to download the app to access tickets?
GetYourGuide users frequently complain about being forced to download the app to view or access their purchased tickets, even if booked online R61R99. Klook users also mention using the app for easy access to vouchers and details R52, and one review specifically advises using the app for eSIM purchases as website transfers can be impossible R25.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Klook 5/5 · US Easiest travel tool: Best eSIM experience and love all my hotel and travel bookings under one umbrella
  2. [R5] Klook 5/5 · US Great App!!!: This app is so convenient. I started using it 2 years ago when I went to Japan and I love the ease of booking things overseas. I used it again for my Korea trip that I just got back from. I love it!!!
  3. [R8] Klook 5/5 · US Klook: Klook everything and never look back. This app has it all. It is reliable and so easy. This app made Japan so accessible. Thank you, Klook
  4. [R23] Klook 5/5 · US Easy Booking in JP: This was my go to for all my activities while visiting Japan. So quick and reliable! You wont be sorry
  5. [R4] Klook 1/5 · US Non working tickets: Get train tickets to Kyoto from Tokyo and the QR ticket didn’t work. Asked multiple workers and every gate didn’t scan it and denied us. Miss our train and another worker said to never use third party to buy tickets.
  6. [R11] Klook 5/5 · US Easy to use!: Klook was helpful with many of my bookings and helped me save!
  7. [R12] Klook 3/5 · US Confusing: Instructions for getting to pick-up or meeting points are vague, inaccurate and confusing.
  8. [R7] Klook 1/5 · US Worst app ever!!!: I booked a paragliding activity on this app and received a confirmation email from them. But when I actually showed up, the paragliding operator asked if my booking was made through Klook. They then told me the slots were full and canceled my order on the spot. This completely messed up my entire itinerary. Worst app ever!
  9. [R32] Klook 5/5 · US Great app: Always consistent. Great hotels and events. Always works when I arrive and in my language and currency
  10. [R1] Klook 1/5 · US DO NOT USE KLOOK - TERRIBLE CUSTOMER SUPPORT WITH ZERO ACCOUNTABILITY: I booked an Alamo rental car at Newark Airport through Klook. When I arrived, the rental counter representative was rude and denied the rental, claiming that I needed international travel documents, even though I am a U.S. resident and did not have or require international travel documents for my trip. I was then told to contact
  11. [R3] Klook 3/5 · US non refunds offered: Klook offered up great ideas for excursions for my Japan trip. However-they sold me bullet train ticket at 7pm at night for a 9am train that same day that and i needed a 9pm train-why would you sell a ticket for a train for a time slot that already passed. I asked for a refund because I had to buy 5 more tickets for the right time for same amount and they refused to offer me a
  12. [R6] Klook 3/5 · US Tourist trap app: Using this is a coinflip on if your experience will be awful or good. They definitely filter out bad reviews some of the companies they use. This is just adding an unnecessary third party to booking an activity and they will not help you if you have a miserable experience. And point to the pages and pages long activity description and fine print. All of these companies they conn
  13. [R10] Klook 1/5 · US Charged us double the actual fare: We booked bullet train tickets only to find out we paid double and didn’t even get what was reserved.
  14. [R13] Klook 1/5 · US Charged $50 change fee: Just buy train station. This app is rip off. I bought tickets for a week in advance and literally when I pushed the buy button I realized I picked the wrong date. Tried immediately to cancel / change. Charges $50 either way. Rip off scam. Just buy at train station for less money.
  15. [R14] Klook 5/5 · US Easy to use and more cheaper apps.: Very useful and easy to used top of that cheaper compared to the other websites.
  16. [R16] Klook 1/5 · US Worst booking platform experience: Order issues are very difficult to resolve. Customer service is slow to connect and even slower to respond, taking 3 minutes per reply. The entire conversation can take an hour, only for them to say they'll email an update, which never arrives even after 7 days! · translated
  17. [R28] Klook 1/5 · US Scam Central: Avoid at all costs. Customer service is non-existent. So when they fail to deliver your voucher or other product, they keep you cash and you’re S.O.L.
  18. [R31] Klook 1/5 · US Terrible app no customer support: Terrible app with zero customer support the chat does not work and the email gets no response. There’s no benefit using the app because the companies are not able to to offer support for anything purchased through this app
  19. [R35] Klook 1/5 · US Terrible: I purchased two tickets to Gardens By The Bay with instant confirmation only for tickets never to come through. Because it was day of, the app would not let me cancel. The chat bot was of no use, every time I asked to call an agent the app indicates that service was unavailable. Basically stole $100 from me.
  20. [R45] Klook 1/5 · US Inaccurate bookings, low quality support: We paid for premium seating for the Shinkansen Green Car from Tokyo to Osaka. 3 of the 5 seats that we booked turned out not to be premium window seats. I spent 2 hours on Klook chat with an agent who was not very knowledgeable about the seating arrangements. And after 2 hours of waiting in the queue and chat, the agent had to “escalate” to a different tea
  21. [R18] Klook 3/5 · GB These guys are making big Mark-up: Very convenient but the markup is insane. 10-20% per ticket which is unheard of. With a bit of research you can go around that
  22. [R38] Klook 5/5 · US Cost and time savings: Klook has all kind of offer and the price sometimes lower than official website like hotel price, easy to book and use the voucher
  23. [R25] Klook 1/5 · US Get the app first: Make sure you download the app and use that to purchase eSIM. If you use their website it’s impossible to transfer it to your app to actually use it. Support is worthless.
  24. [R52] Klook 5/5 · US Easy to use!: Klook makes it super easy to book and use the app! From easy to access vouchers and all the details in 1 place.
  25. [R61] GetYourGuide 1/5 · US Marketing forzado: Te fuerzan a descargar la aplicación si quieres ver los tickets que compraste en Internet.
  26. [R99] GetYourGuide 1/5 · US Forces an app on you: All I want are my tickets, but the app doesn't send the verification code to my email. Fine I will make an account on this app I did not want or need to download. Very agitating

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store