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Updated July 2026 · real, multi-region App Store reviews
Better options than

MDLIVE alternatives

MDLIVE users often seek alternatives due to persistent app glitches, billing issues, and sometimes unhelpful medical advice. Alternatives like MyChart and healow offer patient portal features, while Zocdoc focuses on appointment booking, and myCigna and WebMD provide insurance and health information respectively.

Why users look for alternatives to MDLIVE

The alternatives

healow
4.7★ · 683,880 ratings · Free

healow functions as a patient portal, allowing users to manage their health information, communicate with providers, and handle prescriptions. It aims to simplify interactions with healthcare providers.

Better for: healow is better for users who want a direct connection to their specific healthcare providers and facilities, especially those whose doctors use the eClinicalWorks system. It's suitable for managing existing care relationships, though some users find it difficult to navigate or add multiple practices .

Head-to-head: MDLIVE vs healow
MyChart
4.6★ · 679,838 ratings · Free

MyChart serves as a comprehensive patient portal, enabling users to view test results, manage appointments, message doctors, and order prescription refills across multiple healthcare providers and hospitals.

Better for: MyChart is better for patients who see multiple doctors or specialists across different hospitals, as it allows linking accounts and centralizing health information R75R77. It's also suitable for those who value quick communication with their care team and easy access to medical records R66R69R72.

Head-to-head: MDLIVE vs MyChart
Zocdoc
4.9★ · 167,532 ratings · Free

Zocdoc helps users find and book appointments with doctors based on insurance, location, and patient recommendations, often allowing direct booking without phone calls.

Better for: Zocdoc is better for users who need to find new doctors, especially those looking for specific specialists or who want to verify insurance network compatibility before booking R83R86. It's useful for quickly scheduling, rescheduling, or canceling appointments R86R92.

Head-to-head: MDLIVE vs Zocdoc
myCigna
4.8★ · 148,667 ratings · Free

myCigna is an insurance app that provides access to insurance information, helps users find in-network providers, and can facilitate finding services like nutritionists.

Better for: myCigna is better for Cigna insurance policyholders who need to manage their insurance benefits, find in-network providers, and access wellness programs R94R97R103. It's useful for checking insurance cards and potentially earning rewards, although some users report issues with syncing and the cost estimator tool R100.

Head-to-head: MDLIVE vs myCigna
WebMD
4.7★ · 134,842 ratings · Free

WebMD offers a resource for researching medical conditions, checking symptoms, and tracking medications, providing general health information in lay terms.

Better for: WebMD is better for users seeking quick, credible information on medical conditions and symptoms, or for tracking medications and reminders R108R111R114R117. It serves as a reference tool for non-emergency situations rather than a direct patient-provider interaction platform R108R117.

Head-to-head: MDLIVE vs WebMD
Stick with MDLIVE if

You should stick with MDLIVE if you value quick, virtual access to medical and psychological help for non-emergency situations, especially if your insurance covers it with a low or no copay R17. Many users find the providers to be wonderful, professional, and efficient, offering timely prescriptions and advice .

Evidence note: No alternative had too-thin evidence.

Frequently asked

Does MDLIVE offer pediatric care?
Yes, MDLIVE does offer pediatric care, with some users successfully getting their children seen for issues like eye infections while traveling R21R29. However, one user noted they wished for more pediatric providers and had difficulty receiving care for their children on two occasions R17.
Can MyChart link multiple healthcare accounts?
Yes, MyChart allows users to link multiple accounts from different general medicine clinics, specialists, and hospitals, enabling all doctors to see a comprehensive view of the patient's health information R75R77.
Does Zocdoc verify insurance network status?
Zocdoc aims to show doctors in a user's insurance network, and users appreciate being able to see who is in-network with a simple picture of their health insurance R83. However, some users report issues where doctors listed as 'in network' on the app were not actually in network, leading to cancelled appointments R85R87.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] MDLIVE 1/5 · US Great doctors poor back end support: Don’t do it. Find another way. If you change insurance they will deactivate your account and still charge you for missed appointments. When you ask to merge your old account to your new account it will treat you as a new patient. You will pay missed appointment fees for appointments in your deleted account. The app constantly glitches. Signing-in is an adventur
  2. [R4] MDLIVE 2/5 · US Troubles on iPhone: I cannot turn on notifications. When I go into notifications, it is not listed there when I try to turn them on from the app there it kicks me over to settings for the app in iPhone, but the settings do not include notifications. The app is not even listed under notifications in the iPhone. I had difficulty signing up and had to do it online and had challenges with different b
  3. [R12] MDLIVE 1/5 · US Loading screen: I feel like the best feature on this app is the loading screen. They spent a lot of time on it and so am I
  4. [R18] MDLIVE 1/5 · US Switch profile has been broken for over a year: When you have a dependent on your account, it defaults to them. Switching profiles says that it will switch view to {your name} but it doesn’t actually do it. So I’m physically unable to schedule an appt for myself or manage my own data at all. I have tried the profile switch from the dashboard and from settings. Neither options works. App is complet
  5. [R6] MDLIVE 1/5 · US Billing Nightmare: Be careful with giving them your credit card information. They will bill you for services they don’t deliver or that should be paid for by insurance. I’ve had to call support multiple times and they say they will correct it, but they seem to be lying and probably just wait people out until they give up. I only got my money back after reporting the issue to the Better Business
  6. [R14] MDLIVE 1/5 · US Will not bill your insurance: I used this app and was immediately charged. I entered my insurance information when I created the account and before the appointment. I called my insurance company to see why they didn’t pay it and they said MDLive never sent it to be processed…they charged me $89. I called and was told a supervisor would call to investigate within 24 hours, and I’m still waiting 3 d
  7. [R3] MDLIVE 3/5 · US Good when they help: Love using the app but my most recent 2 “visits” provided no help. I was in unbearable pain from a sinus infection but the 2 MDs wouldn’t do anything except recommend what I already said I was doing. Finally saw a dr in person who gave antibiotics and felt better the next day.
  8. [R10] MDLIVE 1/5 · US Incompetent Medical Advice: Beware! They will sure take your money and tell you to keep doing what you’re doing instead of giving a prescription, despite worsening symptoms.
  9. [R16] MDLIVE 1/5 · US Avoid if you need anything: Go see an in person doctor to get actual care.
  10. [R24] MDLIVE 1/5 · US Scam and not helpful: You never speak with a doctor or nurse. You fill out the questions and based off that, that is your treatment. If you have any medical questions-forget it. It’s a big hassle to get on the list for a nurse to call you back ..only for them to say to PAY again for another appointment. expensive and awful service. Not convenient at all. Just go to a doctor or urgent care
  11. [R2] MDLIVE 5/5 · US Theres someone for everyone: Was skeptical at first of not being able to find the right care or person for me but thankful I tried. App works well, could be a little more user friendly but overall works!
  12. [R32] MDLIVE 4/5 · US Easy to Use: Telehealth is very easy to get on. Initial set up was very tedious. Too many questions.
  13. [R52] healow 5/5 · US Patient: This app works it’s easy to use !
  14. [R55] healow 4/5 · US Nice new system: I find using the App is so much easier than the old Patient Portal. That became frustrating and required many visit to the front desk to get into it. Rosanne recently helped me with this new app and I appreciated that so much. You people are Great!
  15. [R58] healow 5/5 · US App: Really like this app and use it a lot
  16. [R66] MyChart 5/5 · US Great job: Love the quick turnaround on communication between the patient & doctor/Nurse.
  17. [R69] MyChart 5/5 · US Makes my life easier: My chart is so easy and efficient. It makes prescriptions and communications with my doctor so simple. I'm really grateful that I have it
  18. [R72] MyChart 5/5 · US Wonderful App!: Highly recommended! Easy to utilize and convenient. All is explained well. Information is recorded safely and securely and transmitted well to medical professionals. Go MyChart!
  19. [R75] MyChart 5/5 · US Super easy way to track clinical visits and other health info: My general medicine clinic and my main specialist both use MyChart, which figured this out and let me link the two accounts. Now both sets of doctors can see what’s going on with the other clinic. The app lets me see my visit schedule, message the care providers, manage appointments (requesting and cancelling), view test results, et
  20. [R83] Zocdoc 5/5 · US Phenomenal app!: What a relief it is to have an app like this available at our fingertips. With a simple picture of your health insurance, it immediately lets you know who’s in your network! Then you get a list of doctors along with patient recommendations and locations so you can easily book your own appointment! How brilliant… you don’t even need to phone the doctors! It couldn’t be simpler:)!
  21. [R86] Zocdoc 5/5 · US Awesome and Easy Platform: I love using ZocDoc. Been using for at least 10 years. Easy to book reschedule and cancel appointments and I always find exactly who I’m looking for! Also I appreciate the checklist of providers I SHOULD be seeing lol.
  22. [R92] Zocdoc 5/5 · US Easy to book and use: Great
  23. [R94] myCigna 5/5 · US It’s totally fine: I mean it’s an insurance app. For what it is, it’s fine. I was able too get a nutritionist from inside the app really easily. My copays end up being more than my card says but that seems like life.
  24. [R97] myCigna 4/5 · US No complaints: Been working well for me, smooth and easy can’t really complain. Only issue is navigating can be slow at times
  25. [R100] myCigna 5/5 · US Wallet Access IPhone: Convenient
  26. [R103] myCigna 4/5 · US Cigna insurance: Great app
  27. [R108] WebMD 4/5 · US Very helpful go to references: I find this very helpful for quick research on my medical conditions. Seeing a dr for every little thing is unproductive.
  28. [R111] WebMD 5/5 · US WebMD: An excellent medical site that explains in lay terms medical diagnoses and treatments. The explanations are geared to patients and give information that is aimed at a layperson.
  29. [R114] WebMD 5/5 · US Slow loading: I love this app. I use it every day for my reminders and notifications. The articles are also helpful ind interesting BUT when opening the app it loads slowly. Hope it can be fixed 🤞🏼
  30. [R117] WebMD 4/5 · US Healthy dad wanting solid medical info: WebMD is a trusted site with credible, clear, and helpful information for me and my family. I appreciate the lack of hyperbole, direct information, and that it doesn’t always have an answer. It reminds me that it’s a resource but not the end-all/be-all for everyday medical issue questions.
  31. [R17] MDLIVE 5/5 · US Quick and efficient: MDLIVE has been so helpful to me, I’m so glad they accept my insurance so there is no copay either. The providers are always kind too! I do wish they had pediatric providers so that when one of my children have a need that isn’t a medical emergency they too can be seen! I have not been able to receive care for them, I’ve tried twice.
  32. [R21] MDLIVE 5/5 · US Pediatrician appointment: Was quick and easy to get seen for my little guys eye infection while we were on the road traveling! MDLive has been a great experience for the whole family!
  33. [R29] MDLIVE 5/5 · US On the go: If you’re on the go and can’t get to the pediatrician! This is your go too! Will be using again in future!
  34. [R77] MyChart 5/5 · US Almost Everything All In 1 App: I have multiple doctors from multiple hospitals and specialty clinics. 95% of my doctors use MyChart. The app makes it so much easier for several different things. You have quick access to any of your test results and you can order prescription refills. You can also send messages contacting your doctors or their nursing staff to ask questions when needed. That way t
  35. [R85] Zocdoc 2/5 · US Medicaid: So I was initially very happy with this app had all my doctors and everything. Then MY doctors started not accepting Medicaid so I needed to switch. I have attempted to make 34 doctors appointments that all were ‘in network’ just to get them cancelled on me because they are NOT in fact IN network. Please update the system or check with providers MORE on their insurance policy.
  36. [R87] Zocdoc 1/5 · US Docs not in network: Will say a doctor is in network but they aren’t.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store