MDLIVE

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] 5/5 · US SO GREAT TO HAVE: The medical providers are wonderful. This app is so great to have!!
2. [R9] 5/5 · US Wow this is the best: The doctor on staff was amazing!
3. [R10] 5/5 · US Great experience: I had a bad sunburn and didn’t feel like going to Urgent Care and with a $0 copay this was the best option. My pain medications were called in and ready in an hour so I could start to feeling better right away. The doctor was friendly and gave me good tips on what to do and didn’t make me feel bad for not wearing enough sunscreen!
4. [R12] 4/5 · US Great service: Really convenient great doctors
5. [R3] 5/5 · US Very efficient video call: So easy to do!
6. [R11] 5/5 · US Quick and efficient: MDLIVE has been so helpful to me, I’m so glad they accept my insurance so there is no copay either. The providers are always kind too! I do wish they had pediatric providers so that when one of my children have a need that isn’t a medical emergency they too can be seen! I have not been able to receive care for them, I’ve tried twice.
7. [R13] 5/5 · US Pediatrician appointment: Was quick and easy to get seen for my little guys eye infection while we were on the road traveling! MDLive has been a great experience for the whole family!
8. [R28] 5/5 · US Quick and simple: Quick response to my virtual visit. Had a sinus infection and the doctor was straight to the point and knowledgeable. Sent in an antibiotic after throughly going through my history and allergies. 10/10 recommend!
9. [R33] 5/5 · US Love it: They are always there to help and listen when you are not feeling the best and get your medications sent right away to your nearest pharmacy.
10. [R59] 5/5 · US Sinus Infection: Great doctor fast and easy!
11. [R32] 5/5 · US Free with insurance!: 👍
12. [R65] 5/5 · US Love: I love the dr I have and love how comfortable fast and easy this process is . My insurance pays 100% of every visit so it’s free. I will never go to a regular primary care dr again.
13. [R1] 1/5 · US Great doctors poor back end support: Don’t do it. Find another way. If you change insurance they will deactivate your account and still charge you for missed appointments. When you ask to merge your old account to your new account it will treat you as a new patient. You will pay missed appointment fees for appointments in your deleted account. The app constantly glitches. Signing-in is an adventur
14. [R4] 2/5 · US Troubles on iPhone: I cannot turn on notifications. When I go into notifications, it is not listed there when I try to turn them on from the app there it kicks me over to settings for the app in iPhone, but the settings do not include notifications. The app is not even listed under notifications in the iPhone. I had difficulty signing up and had to do it online and had challenges with different b
15. [R18] 1/5 · US 1 Star: Negligent Patient Abandonment and Broken Infrastructure: UPDATE: The formal complaints with the State Medical Board and the California Attorney General have been officially filed. I will not be emailing a generic inbox to "tell you more" about a medical emergency because you already have the system logs. Your compliance department can explain the ghost-billing and platform failures directl
16. [R20] 4/5 · US Keeps force closing: The application keeps force closing anytime I try confirming an appointment. Please fix the bug
17. [R5] 1/5 · US Billing Nightmare: Be careful with giving them your credit card information. They will bill you for services they don’t deliver or that should be paid for by insurance. I’ve had to call support multiple times and they say they will correct it, but they seem to be lying and probably just wait people out until they give up. I only got my money back after reporting the issue to the Better Business
18. [R36] 1/5 · US Will not bill your insurance: I used this app and was immediately charged. I entered my insurance information when I created the account and before the appointment. I called my insurance company to see why they didn’t pay it and they said MDLive never sent it to be processed…they charged me $89. I called and was told a supervisor would call to investigate within 24 hours, and I’m still waiting 3 d
19. [R46] 5/5 · US Great doctor response: The response from the doctor was great. The actual appointment was quick and great. The only minus was that it took quite a while to get the call. Almost 2 hours.
20. [R131] 1/5 · US Saves No Time, 1:1 Wait Times With an In-Person Clinic: So despite advertising that it takes 10 minutes or less to connect with the provider and the wait time for my appointment being estimated at five minutes or less, it turns out that it could be any amount of time! 20 minutes into my estimated “less than five minutes” I called customer care, assuming it was a technical glitch, and was told that
21. [R139] 1/5 · US The ER is faster than this app! Horrible company! Horrible service!: I used this company once because my employers insurance pushed me to them and o regretted ever going through them! Get seen within 10min all over the app the website! Actual time frame? 2hrs! Only to spend another hour battling with their 3rd party call center in my India with accents so thick I needed a translator for English!
22. [R239] 1/5 · US Wait times: Wait times can be much much longer than estimated. Quoted wait time was less than 10 mins. Waited almost 3 hours for provider to be available. This delay made it so all the pharmacies in town were closed by the time the appointment was finished. Really disappointed.
23. [R125] 1/5 · US Therapist: I have now had to deal with MDLive twice on my day off, which was a really busy schedule for me. I booked appointments, and unfortunately, both of my appointments were canceled by them. I am really upset about this because they didn’t notify me in advance, and they canceled the schedule without any communication. I honestly don’t know if MDLive is even real or if they’re just randomly b
24. [R190] 1/5 · US No one ever called: Update: As of Jan 2026 this app still not working for me. I booked appointment both online then by phone because no one called the first time. They never called the 2nd time. I ended up using another online doc which worked with me within minutes. Later I received emails from this app saying I had missed my appointments. I checked and as usual, there were no incoming calls or m
25. [R53] 1/5 · US Switch profile has been broken for over a year: When you have a dependent on your account, it defaults to them. Switching profiles says that it will switch view to {your name} but it doesn’t actually do it. So I’m physically unable to schedule an appt for myself or manage my own data at all. I have tried the profile switch from the dashboard and from settings. Neither options works. App is complet
26. [R67] 3/5 · US Good when they help: Love using the app but my most recent 2 “visits” provided no help. I was in unbearable pain from a sinus infection but the 2 MDs wouldn’t do anything except recommend what I already said I was doing. Finally saw a dr in person who gave antibiotics and felt better the next day.
27. [R30] 1/5 · US Incompetent Medical Advice: Beware! They will sure take your money and tell you to keep doing what you’re doing instead of giving a prescription, despite worsening symptoms.
28. [R44] 1/5 · US Avoid if you need anything: Go see an in person doctor to get actual care.
29. [R95] 1/5 · US Scam and not helpful: You never speak with a doctor or nurse. You fill out the questions and based off that, that is your treatment. If you have any medical questions-forget it. It’s a big hassle to get on the list for a nurse to call you back ..only for them to say to PAY again for another appointment. expensive and awful service. Not convenient at all. Just go to a doctor or urgent care
30. [R130] 3/5 · US OK not great - messaging: Video messaging is simple once you have an appointment. Regular messaging with doctor is challenging as is tracking that messaging as in seeing the history. Very frustrating in that sense.