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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MDLIVE vs myCigna

MDLIVE 4.7★ · Free to download 65
Winner Tie
myCigna 4.8★ · Free to download 60

MDLIVE is better for direct telehealth services with generally positive doctor experiences, while myCigna is better for managing Cigna insurance details, despite its own app glitches.

Full reviews: MDLIVE · myCigna

MDLIVE offers convenient virtual doctor visits, with users praising the quality of care and efficiency, but it struggles with billing, technical issues, and customer support. myCigna is an insurance management app that provides easy access to policy details and digital ID cards, though it's plagued by syncing problems, navigation difficulties, and general app instability.

Head to head

Features & Service Offering edge: MDLIVER2R3R5R8
MDLIVE MDLIVE excels at providing quick and efficient virtual doctor visits for various needs, including prescriptions and therapy, with many users appreciating the convenience and quality of medical providers R2R5R8. However, some users report issues with receiving actual help, especially for prescriptions, and a lack of pediatric providers in some cases R3R11.
myCigna myCigna primarily serves as an insurance management tool, allowing users to view health insurance information, access digital ID cards, track claims, and find in-network providers . Some users also found it easy to get a nutritionist through the app . However, key features like the cost estimator tool often don't work , and many users struggle to find processed claims or accurate, up-to-date information .
Ease of Use & Reliability tieR1R4R5R6
MDLIVE MDLIVE is praised for its ease of use in conducting video calls and scheduling appointments once set up R5R6R16. However, many users report significant issues with the app glitching, signing in, notifications, and profile switching R1R4. Wait times can also be much longer than advertised .
myCigna myCigna is generally considered easy to navigate for basic information like ID cards and finding providers . However, the app is frequently described as glitchy, slow, and unreliable R70. Users encounter problems with syncing with health apps, language settings, login redirects, and the app crashing R70R73.
Billing & Support tieR1R7R9R15
MDLIVE MDLIVE faces severe criticism regarding billing and customer support. Users report being charged for missed appointments after insurance changes, incorrect billing for services not delivered or covered by insurance, and double charges R1R7R9R15. Many struggle to get refunds or issues resolved, with support often being unresponsive or unhelpful R1R7R15.
myCigna myCigna users report issues with the accuracy of amounts due on the app, with Cigna representatives themselves acknowledging that information might not be up-to-date . Paying bills through the app or website can be difficult and inconvenient R97R111. Customer support is also criticized for being unhelpful and not understanding the problems .
Price/Value tieR7R11R15R16
MDLIVE MDLIVE is seen as a good value, especially when covered by insurance with a $0 copay R16. However, when insurance doesn't cover it or billing issues arise, users find it expensive and a poor value, particularly if they don't receive a prescription or adequate care R7R11R15.
myCigna myCigna's value is tied to its function as an insurance management tool. Users appreciate having their insurance information readily available . The app's issues with syncing for rewards R70R73 and inaccurate billing information detract from its overall value.
Pick MDLIVE if

Pick MDLIVE if you need convenient virtual access to doctors or therapists for non-emergency situations, especially if your insurance covers it well, and you prioritize quick consultations over perfect app stability R5R16.

Pick myCigna if

Pick myCigna if you are a Cigna insurance policyholder and primarily need to access your digital ID card, track claims (with caution), and find in-network providers, and you are willing to tolerate occasional app glitches and potential inaccuracies .

Evidence note: Both apps have a significant number of negative reviews related to app functionality and customer service, despite high lifetime ratings. For MDLIVE, the positive reviews often focus on the quality of the medical providers, while negative reviews highlight billing and technical issues. For myCigna, positive reviews praise convenience for basic tasks, but negative reviews detail widespread bugs and unreliable information. The free-to-download nature of both apps means that user expectations might vary, but the core complaints are about service delivery and app stability, not free-tier friction.

Frequently asked

Does MDLIVE offer prescriptions?
Yes, MDLIVE can provide prescriptions, with many users reporting their medications were called in quickly R16. However, some users have expressed frustration when doctors wouldn't prescribe medication despite worsening symptoms, or when they expected a prescription but only received general advice R3R11R31.
Can I use myCigna to pay my medical bills?
myCigna has features intended for managing payments, but users report significant difficulties, including issues with the Instapay feature for large claims and problems with the app or website not allowing direct bill payments R97R111.
Are there known issues with myCigna syncing with other health apps?
Yes, several users have reported that myCigna stopped syncing with Apple Health after recent updates, preventing them from receiving points or tracking steps and sleep R70R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] MDLIVE 5/5 · US Theres someone for everyone: Was skeptical at first of not being able to find the right care or person for me but thankful I tried. App works well, could be a little more user friendly but overall works!
  2. [R3] MDLIVE 3/5 · US Good when they help: Love using the app but my most recent 2 “visits” provided no help. I was in unbearable pain from a sinus infection but the 2 MDs wouldn’t do anything except recommend what I already said I was doing. Finally saw a dr in person who gave antibiotics and felt better the next day.
  3. [R5] MDLIVE 5/5 · US Very efficient video call: So easy to do!
  4. [R8] MDLIVE 5/5 · US SO GREAT TO HAVE: The medical providers are wonderful. This app is so great to have!!
  5. [R1] MDLIVE 1/5 · US Great doctors poor back end support: Don’t do it. Find another way. If you change insurance they will deactivate your account and still charge you for missed appointments. When you ask to merge your old account to your new account it will treat you as a new patient. You will pay missed appointment fees for appointments in your deleted account. The app constantly glitches. Signing-in is an adventur
  6. [R4] MDLIVE 2/5 · US Troubles on iPhone: I cannot turn on notifications. When I go into notifications, it is not listed there when I try to turn them on from the app there it kicks me over to settings for the app in iPhone, but the settings do not include notifications. The app is not even listed under notifications in the iPhone. I had difficulty signing up and had to do it online and had challenges with different b
  7. [R6] MDLIVE 3/5 · US OK not great - messaging: Video messaging is simple once you have an appointment. Regular messaging with doctor is challenging as is tracking that messaging as in seeing the history. Very frustrating in that sense.
  8. [R7] MDLIVE 1/5 · US Billing Nightmare: Be careful with giving them your credit card information. They will bill you for services they don’t deliver or that should be paid for by insurance. I’ve had to call support multiple times and they say they will correct it, but they seem to be lying and probably just wait people out until they give up. I only got my money back after reporting the issue to the Better Business
  9. [R9] MDLIVE 1/5 · US 1 Star: Negligent Patient Abandonment and Broken Infrastructure: UPDATE: The formal complaints with the State Medical Board and the California Attorney General have been officially filed. I will not be emailing a generic inbox to "tell you more" about a medical emergency because you already have the system logs. Your compliance department can explain the ghost-billing and platform failures directl
  10. [R15] MDLIVE 1/5 · US Will not bill your insurance: I used this app and was immediately charged. I entered my insurance information when I created the account and before the appointment. I called my insurance company to see why they didn’t pay it and they said MDLive never sent it to be processed…they charged me $89. I called and was told a supervisor would call to investigate within 24 hours, and I’m still waiting 3 d
  11. [R11] MDLIVE 1/5 · US Incompetent Medical Advice: Beware! They will sure take your money and tell you to keep doing what you’re doing instead of giving a prescription, despite worsening symptoms.
  12. [R16] MDLIVE 5/5 · US Great experience: I had a bad sunburn and didn’t feel like going to Urgent Care and with a $0 copay this was the best option. My pain medications were called in and ready in an hour so I could start to feeling better right away. The doctor was friendly and gave me good tips on what to do and didn’t make me feel bad for not wearing enough sunscreen!
  13. [R31] MDLIVE 1/5 · US Fraud company: I had a very frustrating and disappointing experience with MDLIVE. I used the app specifically to get a prescription for a medication that I have already been taking regularly. I followed all the steps in the system, selected that I needed a prescription, entered the exact medication, and provided my usage history. Based on this process and the options clearly stating “prescription,
  14. [R97] myCigna 1/5 · US Payments: This app doesn’t let you pay a bill and website makes you add a bank account. Not convenient, I had to jump through hoops to pay this bs.
  15. [R111] myCigna 1/5 · US Horrendous Instapay Failires: We had a major procedure exceeding $50K through several providers. The app purported to allow us to manage and track payments to many providers through Instapay. We paid promptly the day each claim arrived in the app. It took multiple attempts for large claims since there is a limit of about $1000 every 36 hours. Then we didn’t get the money withdrawn for several days
  16. [R70] myCigna 1/5 · US Not syncing with Apple Health app anymore: App updated 2 days ago and since the update it is no longer syncing with Apple Health app so I am no longer receiving my points
  17. [R73] myCigna 1/5 · US Does not record steps any longer from Apple health: After most recent update. The steps and sleep tracker no longer update from Apple health app. This is necessary for earning rewards. Please fix.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store