myCigna

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US It’s totally fine: I mean it’s an insurance app. For what it is, it’s fine. I was able too get a nutritionist from inside the app really easily. My copays end up being more than my card says but that seems like life.
2. [R2] 4/5 · US No complaints: Been working well for me, smooth and easy can’t really complain. Only issue is navigating can be slow at times
3. [R15] 5/5 · US Easy to navigate: I find it easy to get information I need
4. [R17] 5/5 · US Great app: The myCigna app is easy and you can work it without stress.
5. [R3] 5/5 · US Wallet Access IPhone: Convenient
6. [R27] 5/5 · US Excellent Healthcare Management App: I’ve had a great experience using the MyCigna app. It’s easy to navigate, makes it simple to view my health insurance information, access digital ID cards, track claims, and find in-network providers. The app is convenient, reliable, and saves time by putting everything I need in one place. A great tool for managing healthcare on the go!
7. [R38] 5/5 · US Great: Easy to use. Everything is right there and can easily add cards to my apple wallet or text to my partner for dr appts I can’t be at..
8. [R86] 5/5 · US Easy Access: I love that I can access everything quickly and easily through this app, even my prescription and the number of refills available. My phone is always my greatest source for information. Having this app helps so much.
9. [R37] 5/5 · US Very useful: Easy to find who is in-network, easy to search, very useful.
10. [R51] 5/5 · US Feedback: This platform makes finding health care provider more accessibly.
11. [R52] 5/5 · US Good solid app: Happy with it. Shows me doctors in plan etc
12. [R118] 1/5 · US Cigna IT is a joke: CIGNA IT keeps calling. Hard to believe people get paid to fill in their time card and pretend to work. When they call they don't bother to know the problem. They say things like are you using your email to login or how about we delete your registration and you can register again. IT if you are reading this, here is the problem. THE CIGNA APP DOES NOT ALLOW YOU TO GET T
13. [R140] 1/5 · US iPad - unable to login: Can’t login on iPad, it redirects to another Cigna subdomain and fails to login successfully. It’s insane that no one at Cigna acknowledges and fixes this issue.
14. [R175] 1/5 · US New Update: The most recent update has made it unusable for me. The redirect to the website log in is constantly causing issues within the app. I ended up deleting the app and I’ll have to just use the website directly going forward. It’s a shame because I enjoyed the app prior to this update.
15. [R193] 1/5 · US Gatekeeping and crashes: Update 4/27/26… now the app won’t let me even attempt to log in, going right to a 403 forbidden error message. App was bad now it’s literally unusable. Try to find a provider… they make it so hard to find one, including multiple repeat steps and app crashing that it’s comical. It’s got to be gatekeeping to limit care.
16. [R14] 1/5 · US Not syncing with Apple Health app anymore: App updated 2 days ago and since the update it is no longer syncing with Apple Health app so I am no longer receiving my points
17. [R16] 1/5 · US Does not record steps any longer from Apple health: After most recent update. The steps and sleep tracker no longer update from Apple health app. This is necessary for earning rewards. Please fix.
18. [R40] 3/5 · US Usually Current: I have some concerns that one of Cigna’s representatives told me that the information on the app concerning amounts due aren’t always correct or up-to-date. He also couldn’t give me an explanation as to how a customer is supposed to verify amounts billed if the only resource they are giving can’t be trusted. This concerns me. Therefore, I have Cigna send me paper EOBs and wait to
19. [R41] 1/5 · US Can’t find processed clams: For one logged in session with the app, I see the claim that I need to verify. The next day, the claim that was there before is gone. No matter how I try to filter things, the claim isn’t there. It’s frustrating that I have to resort to using my laptop to verify my claims. How about an option to allow the app to filter out the claims that have been paid? Maybe then the
20. [R89] 1/5 · US My Cigna app is not user friendly: This app is not easy to navigate. It is NEVER up to date with physicians that are in network. CANT find info you are looking for. NOT USER FRIENDLY
21. [R7] 3/5 · US Glitchy: Personify Wellness section of the app is very glitchy. It’s difficult to navigate forward and backward without being taken all the way back to the log-in screen. Needs improvement.
22. [R94] 1/5 · US Unable to view dental id card and coverages: I am unable to review my dental ID card snd coverage details since 1/1/2026. Multiple cases opened with IT support and multiple releases have not fixed the issue!
23. [R238] 2/5 · US Incentive program removed: Updates keep breaking the incentive program. Clicking on the correct wellness menu button instead takes you to the health assessment.
24. [R48] 1/5 · US Language Change Request: I am using the app, but it keeps displaying in Spanish. I cannot find a way to change it to English.
25. [R50] 1/5 · US Buggy: Used to be decent, but after recent update there seems to be a ton of bugs: underlying field names of buttons exposed, some information randomly turns into Spanish, etc.
26. [R54] 3/5 · US Language: When I open the Cigna app on my mobile phone, the language automatically switches to Spanish in the "coverage" section, even though I have it set to English, and I cannot change the setting back, so I am unable to read it.
27. [R104] 1/5 · US Payments: This app doesn’t let you pay a bill and website makes you add a bank account. Not convenient, I had to jump through hoops to pay this bs.
28. [R172] 3/5 · US Bill Pay?: I would give this 5 stars but for the life of me I can not find where paying my monthly premium is an option in this app. Help???
29. [R5] 2/5 · US Cost Estimator Tool: The cost estimator tool does not work. Every code I enter returns zero results.
30. [R158] 2/5 · US Buscar Médico: Hay un buscador en el app para buscar médicos, solo escribes qué especialidad necesitas y te sale una lista, en mi caso me han salido números desconectados y nutricionistas que atienden solo pacientes de cirugía Bariatrica, nutricionistas solo para niños y el resto con citas virtuales, hace algún tiempo probé con uno virtual y el servicio fue pésimo, además llamé cientos de veces pa
31. [R58] 4/5 · US Solid: …but too many prompts to log in.
32. [R121] 1/5 · US I hate health care apps: When I needed to remain logged in the most, it logs me out.
33. [R130] 2/5 · US Difficult: What is the point of having facial recognition applied when it resets every week and requires a login. I use complex passwords and it’s not simple to log in on a mobile.
34. [R190] 2/5 · US Decent app save for the forced updates: I swear to god the rate at which this app decides it MUST be updated or you can’t use it at all is so infuriating and gets in the way of so much when you actually need to use it. I cannot possibly HAVE to update a glorified web portal so much.
35. [R11] 3/5 · US Decent: This could be so much easier. They obviously don’t know which card one uses more frequently. My dental card- which is virtually useless, always shows up first instead of medical. It acts up sometimes if you don’t have WiFi but then again, it’s not terrible. But close.