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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MDLIVE vs MyChart

MDLIVE 4.7★ · Free to download 70
Winner Tie
MyChart 4.6★ · Free to download 70

MDLIVE is better for quick virtual consultations with doctors, while MyChart excels as a comprehensive patient portal for managing existing healthcare records and appointments.

Full reviews: MDLIVE · MyChart

MDLIVE offers convenient virtual doctor visits, often covered by insurance, but faces significant criticism for billing issues and app glitches. MyChart provides a robust platform for managing medical records, appointments, and communication with care teams, though users report frustration with its complexity and occasional technical problems.

Head to head

Features (Virtual Visits vs. Patient Portal) tieR3R5R11R16
MDLIVE MDLIVE is primarily a telehealth platform, offering quick and efficient video calls with doctors for various conditions, including prescriptions for common ailments R5R16. Users appreciate the convenience of getting care from home, especially for non-emergency situations . However, some users report that doctors are sometimes unhelpful or refuse prescriptions, advising them to continue existing treatments R3R11R31.
MyChart MyChart functions as a comprehensive patient portal, allowing users to schedule appointments, view lab and test results, manage medications, and message their care team R71. It is valued for centralizing medical information and facilitating communication with providers . However, some users find it difficult to message doctors or receive slow responses R67R69R75.
Ease of Use tieR1R4R5R12
MDLIVE Many MDLIVE users find the virtual visit process easy and efficient once an appointment is established R5R12. However, the app is frequently criticized for being buggy, glitchy, and difficult to navigate, with issues like signing in, notification problems, and profile switching failures R1R4R13. Initial setup can also be tedious .
MyChart MyChart is praised by some for being easy to use and navigate, especially for managing appointments and accessing results . Conversely, many users find the app complicated, confusing, and not user-friendly, particularly when trying to message providers or find specific information R69R76. Login issues and password problems are also common .
Reliability tieR1R13R21R34
MDLIVE MDLIVE's app is frequently reported to be unreliable, with constant glitches, force closing, and issues preventing users from making appointments or accessing features R1R13R21R34. Users also experience long wait times for appointments, sometimes up to two hours, despite advertised shorter times . Appointments are occasionally canceled without notification .
MyChart MyChart users experience various reliability issues, including the app not working, displaying errors, or failing to show appointments or test results R82. There are also reports of records not being updated dependably, leading to potential issues like double vaccinations . Payment features like Apple Pay are frequently reported as non-functional .
Price/Value edge: MDLIVER1R7R15R16
MDLIVE MDLIVE is often valued for being free with insurance or having a $0 copay, making it a convenient and affordable option for many R16. However, there are numerous severe complaints about billing issues, including being charged for services not delivered, being double-billed, or not having insurance processed correctly, leading to unexpected charges R1R7R15R29. Some feel it's expensive for the service received, especially if no prescription is given R31.
MyChart MyChart is generally free to download and use as a patient portal, with its value stemming from centralizing medical information and streamlining communication R71. The app's value is tied to the healthcare providers who use it . Some users express concerns about the cost of the underlying Epic system impacting healthcare costs .
Support tieR1R7R9R15
MDLIVE MDLIVE receives strong criticism for its customer support. Users report poor backend support, unhelpful call centers, and issues not being resolved even after multiple calls and emails R1R7R9R15. Some describe support as lying or waiting for users to give up R7.
MyChart MyChart users report difficulties reaching support, with phone numbers going unanswered . Customer service staff are sometimes described as unhelpful, blaming other offices, or refusing to believe system faults . Messaging doctors through the app can also be frustrating, with slow or no responses R75R76.
Pick MDLIVE if

You need quick, convenient virtual doctor visits for non-emergency conditions, especially if your insurance covers it with a low or $0 copay R16. You are looking for a platform for virtual therapy sessions .

Pick MyChart if

You want a centralized platform to manage all your medical information, including appointments, lab results, and medication lists, and communicate with your existing healthcare providers R71. Your healthcare provider or hospital system already uses MyChart, making it the primary way to access your records .

Evidence note: Both apps have a significant number of negative reviews, often highlighting app functionality and customer service issues, despite high lifetime ratings. MDLIVE's negative reviews frequently focus on billing and app glitches, while MyChart's negatives are more about app complexity and integration issues with various providers.

Frequently asked

Can I get prescriptions through MDLIVE?
Yes, MDLIVE allows you to get prescriptions, and users report receiving medications quickly for conditions like sinus infections or sunburns R16. However, some users have reported issues where doctors refused to provide prescriptions despite worsening symptoms R3R11R31.
Does MyChart allow me to message my doctor?
Yes, MyChart is designed to allow messaging with your care team . However, some users report difficulties sending messages to their PCP or receiving slow and unhelpful responses R67R69R75R76.
Are there billing problems with MDLIVE?
Yes, several users report significant billing problems with MDLIVE, including being charged for missed appointments after insurance changes, being billed for services not delivered, double charges, and insurance not being processed correctly R1R7R15R29. Some only resolved issues after reporting to the Better Business Bureau R7.
Can I see my test results on MyChart?
Yes, MyChart allows you to view your lab and test results R71R82R93. However, some users report issues where results are not displayed, are incorrect, or are presented in a stress-inducing way with 'abnormal' banners R82R93R97.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] MDLIVE 3/5 · US Good when they help: Love using the app but my most recent 2 “visits” provided no help. I was in unbearable pain from a sinus infection but the 2 MDs wouldn’t do anything except recommend what I already said I was doing. Finally saw a dr in person who gave antibiotics and felt better the next day.
  2. [R5] MDLIVE 5/5 · US Very efficient video call: So easy to do!
  3. [R11] MDLIVE 1/5 · US Incompetent Medical Advice: Beware! They will sure take your money and tell you to keep doing what you’re doing instead of giving a prescription, despite worsening symptoms.
  4. [R16] MDLIVE 5/5 · US Great experience: I had a bad sunburn and didn’t feel like going to Urgent Care and with a $0 copay this was the best option. My pain medications were called in and ready in an hour so I could start to feeling better right away. The doctor was friendly and gave me good tips on what to do and didn’t make me feel bad for not wearing enough sunscreen!
  5. [R1] MDLIVE 1/5 · US Great doctors poor back end support: Don’t do it. Find another way. If you change insurance they will deactivate your account and still charge you for missed appointments. When you ask to merge your old account to your new account it will treat you as a new patient. You will pay missed appointment fees for appointments in your deleted account. The app constantly glitches. Signing-in is an adventur
  6. [R4] MDLIVE 2/5 · US Troubles on iPhone: I cannot turn on notifications. When I go into notifications, it is not listed there when I try to turn them on from the app there it kicks me over to settings for the app in iPhone, but the settings do not include notifications. The app is not even listed under notifications in the iPhone. I had difficulty signing up and had to do it online and had challenges with different b
  7. [R12] MDLIVE 5/5 · US Easy consult: Excellent care
  8. [R13] MDLIVE 1/5 · US Loading screen: I feel like the best feature on this app is the loading screen. They spent a lot of time on it and so am I
  9. [R21] MDLIVE 1/5 · US Pathetically Buggy App: I wish my insurance company would use one of the more popular apps. This app constantly has some bug in the workflow. I end up having to use the website or literally pay out-of-pocket on another platform because my time is more valuable than fumbling around with their pathetic app. Use AI. Take development onshore. Whatever you’re doing isn’t working.
  10. [R34] MDLIVE 4/5 · US Keeps force closing: The application keeps force closing anytime I try confirming an appointment. Please fix the bug
  11. [R7] MDLIVE 1/5 · US Billing Nightmare: Be careful with giving them your credit card information. They will bill you for services they don’t deliver or that should be paid for by insurance. I’ve had to call support multiple times and they say they will correct it, but they seem to be lying and probably just wait people out until they give up. I only got my money back after reporting the issue to the Better Business
  12. [R15] MDLIVE 1/5 · US Will not bill your insurance: I used this app and was immediately charged. I entered my insurance information when I created the account and before the appointment. I called my insurance company to see why they didn’t pay it and they said MDLive never sent it to be processed…they charged me $89. I called and was told a supervisor would call to investigate within 24 hours, and I’m still waiting 3 d
  13. [R9] MDLIVE 1/5 · US 1 Star: Negligent Patient Abandonment and Broken Infrastructure: UPDATE: The formal complaints with the State Medical Board and the California Attorney General have been officially filed. I will not be emailing a generic inbox to "tell you more" about a medical emergency because you already have the system logs. Your compliance department can explain the ghost-billing and platform failures directl
  14. [R31] MDLIVE 1/5 · US Fraud company: I had a very frustrating and disappointing experience with MDLIVE. I used the app specifically to get a prescription for a medication that I have already been taking regularly. I followed all the steps in the system, selected that I needed a prescription, entered the exact medication, and provided my usage history. Based on this process and the options clearly stating “prescription,
  15. [R67] MyChart 2/5 · US Messaging my doctor: Before switching over to MyChart, I was able to easily message my doctor, which was a win-win for both of us because it helped to keep down the time needed for my office visits! Now with my chart, I can't even send a message to my PCP! So I'm very dissatisfied with aspect of MyChart! As for all the other supposed advantages of MyChart, for me, I've found that it offers nothin
  16. [R69] MyChart 3/5 · US Messages: The platform is too complicated to leave a message to providers.
  17. [R75] MyChart 3/5 · US Messaging: Responses are slow and often there isn’t a response to messages I send. Very disappointing.
  18. [R76] MyChart 1/5 · US App sucks! So complicated!: App is super complicated. Also, makes you wait forever from Drs or anyone you send a message to.
  19. [R29] MDLIVE 1/5 · US Took my money!: I had issues logging in and was on the phone with someone helping me and they cancelled and charged me after 6 minutes of my appointment time!
  20. [R71] MyChart 5/5 · US Having my medical info at my fingertips!: I enjoy being able to keep my appointments on my phone, as well as my lab and test results. I am able to keep my medication list updated, and print my information to share with other physicians, if needed. THANK YOU!
  21. [R82] MyChart 1/5 · US Terrible site: I was in for an MRI and it says I have no test results. Terrible site
  22. [R93] MyChart 3/5 · US Options: No way to check visits or test other my chart have that option why does this not have this option. You get a message saying you have test results and to log on to see and then it doesn’t give you that option Thank you.
  23. [R97] MyChart 1/5 · US Terrifying: If your test results have anything slightly out of normal range they pin a big “abnormal” banner on the results page beside the test title. It’s best never to look at the app until after you talk to your doctor. Very stress inducing.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store