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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MDLIVE vs WebMD

MDLIVE 4.7★ · Free to download 70
Winner Tie
WebMD 4.7★ · Free to download 70

MDLIVE is better for those seeking direct telehealth consultations with medical professionals, while WebMD is superior for general health information, symptom checking, and medication management.

Full reviews: MDLIVE · WebMD

MDLIVE offers direct virtual doctor visits, which users praise for convenience and efficiency, but faces significant criticism for billing issues and app glitches. WebMD excels as a comprehensive health information resource with tools like symptom checkers and medication reminders, though it struggles with app stability and the accuracy of its symptom checker.

Head to head

Core Functionality: Telehealth vs. Information edge: MDLIVER3R5R11R16
MDLIVE MDLIVE's core function is providing virtual doctor visits, which many users find convenient and efficient for non-emergency situations, often with quick access to prescriptions R5R16. Users appreciate the ability to consult with doctors from home and the kindness of providers . However, some report that doctors are unhelpful or unwilling to prescribe necessary medication R3R11.
WebMD WebMD primarily serves as a health information resource, offering symptom checkers, drug information, and articles . Users value it for quick research and understanding medical conditions in lay terms . The symptom checker, while a key feature, is often criticized for being inaccurate, vague, or providing irrelevant results R61R100R112R118.
App Reliability and User Experience tieR1R2R4R5
MDLIVE MDLIVE users frequently report significant app glitches, login issues, and general unreliability R1R4. Some users experience force closing or inability to switch profiles for dependents, rendering the app unusable . While some find the app works well R2R5, many describe it as buggy and frustrating.
WebMD WebMD also faces criticism for app reliability, with users reporting slow loading times , the app not opening , and crashing . Issues with saving personal information or medication details are also common . The user interface is described as clunky and hard to navigate by some .
Billing and Insurance edge: WebMDR1R7R15R33
MDLIVE MDLIVE users report severe billing issues, including being charged for missed appointments due to account deactivation R1, being billed for services not delivered R7, or being charged directly despite providing insurance information R15. There are also complaints of being charged twice R33 and difficulty getting refunds or support for billing discrepancies R7R15.
WebMD WebMD users do not report direct billing issues for medical services, as it is primarily an informational app. However, one user noted a significant price discrepancy for medication found via WebMDRx compared to in-store prices .
Customer Support edge: WebMDR1R7R15R39
MDLIVE MDLIVE's customer support is frequently criticized. Users report poor backend support R1, unhelpful responses to billing issues R7, and a lack of resolution for account glitches even after multiple calls and emails . Some describe support as reading from scripts R39 or being unresponsive R15.
WebMD WebMD users report issues with customer support regarding account security alerts and inability to change passwords, with systems not working across multiple platforms . Some users also report contacting support for app crashes .
Features and Information Quality tieR3R11R16R25
MDLIVE MDLIVE's primary feature is virtual consultations, which are praised for convenience and effectiveness in getting prescriptions quickly R16R46. Some users appreciate the availability of mental health support . However, there are complaints about long wait times despite advertised quick connections R39 and doctors providing unhelpful advice R3R11R25.
WebMD WebMD offers a range of features including symptom checkers, medication reminders, drug information, and health articles R77R81. Users find the articles informative and easy to understand . Medication reminders are generally helpful but have bugs, such as automatically marking doses as taken R78R81R83. The symptom checker is often criticized for being inaccurate or too vague R61R100R112R118. Some useful features like the allergy tracker have been removed .
Pick MDLIVE if

you need to consult with a doctor virtually for non-emergency medical or psychological help and value the convenience of getting prescriptions quickly R16.

Pick WebMD if

you are looking for a comprehensive resource for health information, symptom checking (with caution), and medication management, and appreciate detailed explanations of medical conditions R77.

Evidence note: MDLIVE reviews are heavily skewed towards direct service interactions, including billing and appointment issues, while WebMD reviews focus on the utility and reliability of its informational tools. The free-to-download nature of both apps means that user frustration is often tied to the core functionality or lack thereof, rather than a paid tier.

Frequently asked

Is MDLIVE good for getting prescriptions?
Yes, many MDLIVE users report positive experiences with doctors quickly providing prescriptions for various conditions, such as sinus infections or sunburn R16R46. However, some users have reported doctors being unwilling to prescribe medication despite worsening symptoms R3R11.
Does WebMD provide accurate symptom checking?
WebMD's symptom checker is a frequently used feature, but many users criticize it for being inaccurate, vague, or providing irrelevant results R61R100R112R118. It may provide common sense answers or fail to account for multiple symptoms R100.
Are there billing problems with MDLIVE?
Yes, MDLIVE users frequently report significant billing problems, including being charged for services not delivered, missed appointments due to account deactivation, or being charged directly despite having insurance R1R7R15R33. Many users also struggle to resolve these issues with customer support R7R15.
Can WebMD help with medication reminders?
Yes, WebMD offers medication reminders that many users find helpful for staying on schedule with daily medications R77R81R83. However, some users report bugs where the app automatically marks medications as taken or has issues with notification tones R78R81.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] MDLIVE 3/5 · US Good when they help: Love using the app but my most recent 2 “visits” provided no help. I was in unbearable pain from a sinus infection but the 2 MDs wouldn’t do anything except recommend what I already said I was doing. Finally saw a dr in person who gave antibiotics and felt better the next day.
  2. [R5] MDLIVE 5/5 · US Very efficient video call: So easy to do!
  3. [R11] MDLIVE 1/5 · US Incompetent Medical Advice: Beware! They will sure take your money and tell you to keep doing what you’re doing instead of giving a prescription, despite worsening symptoms.
  4. [R16] MDLIVE 5/5 · US Great experience: I had a bad sunburn and didn’t feel like going to Urgent Care and with a $0 copay this was the best option. My pain medications were called in and ready in an hour so I could start to feeling better right away. The doctor was friendly and gave me good tips on what to do and didn’t make me feel bad for not wearing enough sunscreen!
  5. [R1] MDLIVE 1/5 · US Great doctors poor back end support: Don’t do it. Find another way. If you change insurance they will deactivate your account and still charge you for missed appointments. When you ask to merge your old account to your new account it will treat you as a new patient. You will pay missed appointment fees for appointments in your deleted account. The app constantly glitches. Signing-in is an adventur
  6. [R2] MDLIVE 5/5 · US Theres someone for everyone: Was skeptical at first of not being able to find the right care or person for me but thankful I tried. App works well, could be a little more user friendly but overall works!
  7. [R4] MDLIVE 2/5 · US Troubles on iPhone: I cannot turn on notifications. When I go into notifications, it is not listed there when I try to turn them on from the app there it kicks me over to settings for the app in iPhone, but the settings do not include notifications. The app is not even listed under notifications in the iPhone. I had difficulty signing up and had to do it online and had challenges with different b
  8. [R7] MDLIVE 1/5 · US Billing Nightmare: Be careful with giving them your credit card information. They will bill you for services they don’t deliver or that should be paid for by insurance. I’ve had to call support multiple times and they say they will correct it, but they seem to be lying and probably just wait people out until they give up. I only got my money back after reporting the issue to the Better Business
  9. [R15] MDLIVE 1/5 · US Will not bill your insurance: I used this app and was immediately charged. I entered my insurance information when I created the account and before the appointment. I called my insurance company to see why they didn’t pay it and they said MDLive never sent it to be processed…they charged me $89. I called and was told a supervisor would call to investigate within 24 hours, and I’m still waiting 3 d
  10. [R33] MDLIVE 1/5 · US FRAUD: they charged me twice and hung up on both calls
  11. [R39] MDLIVE 1/5 · US The ER is faster than this app! Horrible company! Horrible service!: I used this company once because my employers insurance pushed me to them and o regretted ever going through them! Get seen within 10min all over the app the website! Actual time frame? 2hrs! Only to spend another hour battling with their 3rd party call center in my India with accents so thick I needed a translator for English!
  12. [R25] MDLIVE 1/5 · US Scam and not helpful: You never speak with a doctor or nurse. You fill out the questions and based off that, that is your treatment. If you have any medical questions-forget it. It’s a big hassle to get on the list for a nurse to call you back ..only for them to say to PAY again for another appointment. expensive and awful service. Not convenient at all. Just go to a doctor or urgent care
  13. [R46] MDLIVE 5/5 · US Quick and simple: Quick response to my virtual visit. Had a sinus infection and the doctor was straight to the point and knowledgeable. Sent in an antibiotic after throughly going through my history and allergies. 10/10 recommend!
  14. [R61] WebMD 2/5 · US Why am I always DYING?: So I have used this app for many years and when it tells me I’m dying or tells me my kids are dying I delete it!! But I am having some very troubling symptoms so I thought I’d try it again! I’m not dying, but it’s not recognizing the answers to the questions it asked! I’m having abdominal pain and I marked the box that says prior appendix surgery, and then when I went to go
  15. [R100] WebMD 1/5 · US Very Narrow Symptom Checker: If you have ONE symptom, this app may help you. If you need to include several symptoms for an illness, it gives you results for only one symptom. For example, a very young child with several concerning symptoms, rash/fever/pain, it gives you you “grass allergy,” or “injury”, or “eczema”. And the answers are common sense that you already would have ruled out.
  16. [R112] WebMD 2/5 · US Symptoms checker: This used to be a helpful source of information but at some point they changed the format, doing away with the clarifying questions. Half the time the results are far fetched at best. If I reply my knee hurts on the outside why give me results that specify the inner side of the knee? Why jump to blood clots without asking if there was an injury involved?
  17. [R118] WebMD 2/5 · US Mostly useless: Every once in a while I search for something on WebMD and I actually find what I’m looking for. Otherwise, the vast majority of the time I’m provided information on things totally unrelated to what I’m searching for. To drastically prove my point for this review I searched for “testicle pain” and the results provided by WebMD were “knee pain, ovary pain, teething pain, gas pain, an
  18. [R77] WebMD 4/5 · US My aid: I have been using WebMD for several years now. I have daily medications that I take once or twice a day. And it always reminds me and has descriptions of medications, in detail, if I have questions.
  19. [R78] WebMD 3/5 · US Medication Reminders: The medication reminders will automatically move on to the future if you are an hour behind in taking the medication. You have to be really careful or you will end up “Taken” a medication that it is not time for. There is no way to undo the error. The app then becomes absolutely pointless for the medications for the remaining of the day. I’m only giving this app three stars b
  20. [R81] WebMD 3/5 · US I like the app.: I like the app but I don’t love it. The medication reminder needs to have a different notification tone from other apps to make it stand out. It also sends me a ton of notifications that I don’t want even tho I have them turned off. I only want med reminder notifications. Please fix. Otherwise, the app is great. I like pill identifier, symptom checker, as well as that I can save
  21. [R83] WebMD 4/5 · US Organized: It helps me stay on time with my medication with reminders.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store