Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

WebMD

60
User verdict / 100 High confidence Divided

WebMD remains a valuable resource for general medical information and medication reminders, but recent updates have introduced significant technical issues and removed popular features, leading to user frustration.

4.7★ lifetime (134,842) Free to download since 2008 by WebMD Health Corporation updated 1.0 mo ago recent negative 25% 120 reviews across 4 regions
Technical Issues Information Quality Symptom Checker Accuracy Medication Reminders Removed Features Geographic Limitations
5★389
4★90
3★71
2★66
1★117
recent reviews across 4 regions, vs the 4.7★ lifetime average

WebMD is a free medical app providing health information, symptom checking, and medication reminders. While many users appreciate its clear explanations and utility for quick reference, recent reviews highlight persistent bugs, slow performance, and the removal of key features like the allergy tracker.

What users like

  • Provides helpful, clear, and credible medical information in lay termsR1R2R4R14
  • Medication reminder feature is useful for tracking daily dosesR3R8R11R53
  • Offers instant and concise information on current and older drugsR9R54

What users complain about

  • Frequent app crashes and failure to open, especially when interacting with medication alerts or articlesR13R36R85R92
  • Difficulty saving or updating personal information, such as sex or profile detailsR10R18R24R107
  • Symptom checker is often inaccurate, provides irrelevant results, or fails to account for multiple symptomsR5R49R59R69
  • Slow loading times and general performance issuesR3R67R406
  • Removed popular features like the allergy tracker, disappointing many long-time usersR75R103R111R116
  • Medication database is primarily US-centric, lacking support for UK and European medicationsR269R272R339R353
  • Excessive and unwanted notifications or pop-up ads, impacting user experience and trustR29R38R53R70
  • Lack of dark mode, making the app difficult to use for those with light sensitivityR88R201

Latest update · v11.31

What the developer says changed (the verdict above weighs this against what reviewers report):

Performance improvements and bug fixes.

Recurring themes

Technical Issues negative
Many users report frequent app crashes, failure to open, slow loading times, and an inability to save or update personal information. This contradicts the developer's notes about 'performance improvements and bug fixes'.R13R18R24R36
Symptom Checker Accuracy negative
The symptom checker is frequently criticized for providing inaccurate, irrelevant, or far-fetched results. It often fails to consider multiple symptoms or specific details provided by the user.R5R49R59R69
Removed Features negative
A significant number of users are upset about the removal of the allergy tracker, which was a core feature for many. This led some to uninstall the app.R75R103R111R116
Information Quality positive
Despite technical issues, many users still praise WebMD for providing clear, credible, and helpful medical information in an easy-to-understand format for laypersons.R1R2R4R14
Medication Reminders mixed
The medication reminder feature is generally appreciated for helping users stay on schedule. However, it suffers from bugs like reminders not appearing, inability to edit doses without restarting, and sometimes automatically marking medications as taken incorrectly.R3R8R11R12
Geographic Limitations negative
Users outside the US, particularly in the UK and Canada, find the app's medication database and local services (doctors, chemists) to be heavily US-centric, making it less useful for their regions.R269R272R339R353

Who it's for

This app is for individuals seeking general, easy-to-understand medical information and drug details, or those who need a basic medication reminder system R1R2R4R8. It is not for users seeking reliable symptom diagnosis, those outside the US needing local medical information or comprehensive medication databases, or users who require a highly stable and bug-free application R5R49R269.

Evidence note: The recent reviews skew heavily towards technical issues and feature removals, which contrasts with the high lifetime rating. Many positive reviews focus on the general utility of WebMD's information, while negative reviews highlight current app functionality problems. The developer's notes mention 'bug fixes' but recent reviews indicate ongoing and new bugs.

Frequently asked

Is the WebMD app reliable for checking symptoms?
No, many users report that the symptom checker is unreliable, often providing inaccurate or irrelevant results and failing to account for multiple symptoms R5R49R59R69.
Does the WebMD app have an allergy tracker?
No, the allergy tracker feature has been removed from the app, which has disappointed many long-time users R75R103R111R116.
Are medication reminders effective in the WebMD app?
The medication reminders are generally helpful for tracking doses, but some users experience issues with notifications not appearing, slow loading when marking medications, or the app incorrectly marking doses as taken R3R8R11R15.
Is the WebMD app useful outside the United States?
Users outside the US, particularly in the UK and Canada, find the app less useful because its medication database and local service information are heavily US-centric R269R272R339R353.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] 4/5 · US Very helpful go to references: I find this very helpful for quick research on my medical conditions. Seeing a dr for every little thing is unproductive.
  2. [R2] 5/5 · US WebMD: An excellent medical site that explains in lay terms medical diagnoses and treatments. The explanations are geared to patients and give information that is aimed at a layperson.
  3. [R4] 4/5 · US Healthy dad wanting solid medical info: WebMD is a trusted site with credible, clear, and helpful information for me and my family. I appreciate the lack of hyperbole, direct information, and that it doesn’t always have an answer. It reminds me that it’s a resource but not the end-all/be-all for everyday medical issue questions.
  4. [R14] 5/5 · US Before the Healing: Very informative and explained in an easy format filled with a variety of options to understand with various fractures and recovery.
  5. [R3] 5/5 · US Slow loading: I love this app. I use it every day for my reminders and notifications. The articles are also helpful ind interesting BUT when opening the app it loads slowly. Hope it can be fixed 🤞🏼
  6. [R8] 4/5 · US My aid: I have been using WebMD for several years now. I have daily medications that I take once or twice a day. And it always reminds me and has descriptions of medications, in detail, if I have questions.
  7. [R11] 4/5 · US Organized: It helps me stay on time with my medication with reminders.
  8. [R53] 3/5 · US I like the app.: I like the app but I don’t love it. The medication reminder needs to have a different notification tone from other apps to make it stand out. It also sends me a ton of notifications that I don’t want even tho I have them turned off. I only want med reminder notifications. Please fix. Otherwise, the app is great. I like pill identifier, symptom checker, as well as that I can save
  9. [R9] 5/5 · US Drug review: Instant concise information on current and older drugs
  10. [R54] 5/5 · US My keeper: Good source for getting drug information!
  11. [R13] 3/5 · US Won’t always open: I love this app and have used it for many years to track medication and check symptoms, but it is getting really frustrating. That half of the time I try to open it it won’t open. Please fix this!!
  12. [R36] 1/5 · US Crashes every day: Everyday when my medication alerts pop in and I click them the app crashes
  13. [R85] 1/5 · US Not reliable: This app has become a struggle to use. It never opens so you can mark that you’ve taken you’re meds/vitanins. It just always seems to crash. So, when it does finally open you have to “make up” for all the times it wouldn’t let you mark and then go ahead and mark the ones for the day so they’ll be marked as well.
  14. [R92] 3/5 · US Like the app, when it doesn’t crash.: Just downloaded the app on my iPhone 15 Pro (I’m running the most current operating system version: 17.4.1). When I search in the app for ‘tennis elbow exercises’ and afterwards tap on the article to open it, the app immediately crashes and kicks me out to my Home Screen. I rebooted my phone, and tried again, but the same problem still occurs. As a result, I c
  15. [R10] 3/5 · US “Save your sex for faster symptom checker”: The app will not save my sex! Bug. Please fix. Thanks
  16. [R18] 1/5 · US Not worth my time!: I received a security alert that my data may have been breached and was advised to change my password. Sounds reasonable except WebMD’s systems don’t actually work. This issue has been ongoing since at least mid-2025. Any attempt to update account information results in an endless spinning cog that never completes. I tested this on: • WebMD’s website (Safari and Firefox) • T
  17. [R24] 3/5 · US Won’t update personal info in profile: When I try to add or edit my personal profile it will not stop loading and doesn’t update.
  18. [R107] 1/5 · US Incomplete profile: Does not save updates to profile such as sex, profile picture, etc.., I have contacted the help desk on more than one occasion about this and all they say is it probably is just a glitch. Well it is still happening after the latest update. Terrible customer service.
  19. [R5] 2/5 · US Why am I always DYING?: So I have used this app for many years and when it tells me I’m dying or tells me my kids are dying I delete it!! But I am having some very troubling symptoms so I thought I’d try it again! I’m not dying, but it’s not recognizing the answers to the questions it asked! I’m having abdominal pain and I marked the box that says prior appendix surgery, and then when I went to go
  20. [R49] 1/5 · US Very Narrow Symptom Checker: If you have ONE symptom, this app may help you. If you need to include several symptoms for an illness, it gives you results for only one symptom. For example, a very young child with several concerning symptoms, rash/fever/pain, it gives you you “grass allergy,” or “injury”, or “eczema”. And the answers are common sense that you already would have ruled out.
  21. [R59] 2/5 · US Symptoms checker: This used to be a helpful source of information but at some point they changed the format, doing away with the clarifying questions. Half the time the results are far fetched at best. If I reply my knee hurts on the outside why give me results that specify the inner side of the knee? Why jump to blood clots without asking if there was an injury involved?
  22. [R69] 2/5 · US Mostly useless: Every once in a while I search for something on WebMD and I actually find what I’m looking for. Otherwise, the vast majority of the time I’m provided information on things totally unrelated to what I’m searching for. To drastically prove my point for this review I searched for “testicle pain” and the results provided by WebMD were “knee pain, ovary pain, teething pain, gas pain, an
  23. [R67] 3/5 · US Okay … if you don’t mind waiting: I’ve been using this app for years for meditation reminders works well with alarm settings and couldn’t ask for better. However, when you open the alarm to click you have taken your meditation… be prepared to wait, and wait, and wait. Like waiting for a download or something worse = the slowest loading app on my phone. Also, would be nice to have a medical shot/va
  24. [R406] 3/5 · CA Loading Issues on IPAD: It’s a great source of info but I’m not able to load the content.😫😫😫😫😫😫😫
  25. [R75] 1/5 · US False: My current WebMD gives me allergy tracker. It tells me to download this one and I can set my location in the main page. But there is nothing to set allergy tracker on it. Why should I use this. That’s all I need it for
  26. [R103] 3/5 · US Bring back the allergy tracker: I used this app almost every day to manage my allergies and asthma but I don’t use it much now without it. I don’t know why this very useful feature was removed but please bring it back.
  27. [R111] 2/5 · US Mislead to download: So the WebMD Allergy app informed me via a pop-up prompt, that the allergy app would no longer be working, and that I had to download this primary WebMD app to “continue” getting allergy information for my area. First off, there is no functionality at all similar to the WebMD Allergy app on this app. I have looked extensively and even searched via the app itself. Secondly, be
  28. [R116] 1/5 · US What happened to the allergy tracker!?? Please bring it back. I mused it everyday.: What happened to the allergy tracker!?? Please bring
  29. [R269] 3/5 · GB Okay, but...: ... not so good for the UK market. When I saw that this app had medication reminders and also for the Apple watch, I thought great I'll have that. Four of my med's however aren't listed as the drugs database is for the US. So the one thing that sold me one this app made it unsuitable for me.
  30. [R272] 3/5 · GB UK and Europe: Please could you include UK and European medication names in database as unable to enter medicines on reminder
  31. [R339] 3/5 · GB Love the new look but....: Still no support for the UK?really??
  32. [R353] 3/5 · GB WebMD: So far so good. Issues I have with it are 1) it is USA centric. Does not find any chemists doctors or hospitals anywhere else. People do live outside the US! 2) it does not find a medical condition such as high cholesterol yet includes the treatment (statins)
  33. [R29] 3/5 · US Medication Reminders: The medication reminders will automatically move on to the future if you are an hour behind in taking the medication. You have to be really careful or you will end up “Taken” a medication that it is not time for. There is no way to undo the error. The app then becomes absolutely pointless for the medications for the remaining of the day. I’m only giving this app three stars b
  34. [R38] 1/5 · US Too much activity: Pop ups click this click that no scroll but then asks if I love it. I’ve opened this app twice in idk how long and it takes longer to get info here than google. Also a dark screen option would be nice
  35. [R70] 2/5 · US Unwanted emails: I have turned off everything I can find in any setting and I am still getting emails. Can anyone tell me how to get them stopped?
  36. [R88] 2/5 · US Avoid if you have a headache!: For some reason, this app does not support Dark Mode. So if you have a headache (migraine in particular) or other condition that makes your eyes sensitive to light, this application is hideous. It is just a bright white screen..
  37. [R201] 3/5 · US Allergy widget: -Why is the Allergy “High” with a 3 sometimes and a 4 at other times? -Why do I have to open the app every day just to update the widget? -Dark mode?
  38. [R12] 5/5 · US Not easy to make changes: It’s not easy to add/ delete meds
  39. [R15] 4/5 · US Add A Calendar View: I would really like to have a calendar that shows the days that a med is started and the days that it might be missed. This would be really helpful to see when the med was first prescribed, an overview of any missed doses as well as to see when a refill is upcoming.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store