DoorDash alternatives
DoorDash users often look for alternatives due to high fees, inconsistent delivery times, and issues with customer service and refunds. Alternatives like Uber Eats, Instacart, Grubhub, and Postmates offer different strengths, from grocery delivery to competitive pricing, catering to various user needs.
Why users look for alternatives to DoorDash
- DoorDash is frequently criticized for high fees and overpriced items, with users noting that delivery prices are significantly higher than in-store or pickup options, sometimes doubling the cost of a meal.R1R7R9R12
- Many users experience issues with delivery times, including extended waits, cold food, and orders arriving later than promised, even after paying extra for expedited service.R4R6R19R39
- Customer service and refund policies are a significant pain point, with multiple reports of DoorDash refusing refunds for missing or incorrect items, stolen food, or wrong orders, leading to users feeling their money was taken.R1R10R13R16
- There are frequent complaints about driver quality, including mixed service, instructions being unread, orders delivered to the wrong address, and drivers not matching their app pictures.R10R24R25R30
- The app itself is reported to have glitches, slow loading times, and issues with promotions not working or being misleading.R33R36R37R96
- Drivers for DoorDash also express dissatisfaction, citing low pay, insufficient compensation for mileage, and issues with the app's functionality and payment transparency.R92R95R99R101
The alternatives
Uber Eats is known for its ease of use and quick ordering process, with some users finding it simple to navigate R55. It occasionally offers promotions like BOGO deals, which can make the service more appealing despite general cost concerns R54. Some users also report positive experiences with efficient drivers R61.
Better for: Uber Eats is better for users who prioritize an easy ordering experience and appreciate occasional deals, especially if they are already integrated into the Uber ecosystem R55R58.
Head-to-head: DoorDash vs Uber EatsInstacart is praised for its quick and easy service, especially for grocery shopping R66R75. Many users highlight positive experiences with great shoppers who get items right R69R72. It's seen as a convenient option for those who cannot drive or have better things to do than shop themselves R66R75.
Better for: Instacart is better for users who need grocery delivery, especially those with disabilities or limited mobility, and value quick, convenient shopping with generally accurate order fulfillment R65R66R72R75.
Head-to-head: DoorDash vs InstacartGrubhub offers an easy ordering process and a wide selection of restaurants R80. Users appreciate the service for its reliability, with drivers often following delivery instructions R83. Some users find the prices good on delivery items and report positive experiences with customer support when problems arise R86. It is also noted for sometimes being cheaper than other delivery services, especially with promotions like free delivery and discounts R90.
Better for: Grubhub is better for users who value a straightforward ordering experience, a good selection of restaurants, and potentially more competitive pricing or promotions compared to other services R80R83R86R90.
Head-to-head: DoorDash vs GrubhubDoorDash is highly valued for its convenience and ease of use, making it a lifesaver for those who don't have a vehicle, cannot drive, or are tired after long shifts R5R8. Many users find the ordering process simple and even addicting R5. The service is appreciated for providing refunds or credits when problems occur, and some users praise helpful customer service R2. The DashPass subscription is highlighted as a way to save money for frequent users R11.
Better for: DoorDash is best for users who prioritize convenience and ease of ordering, especially if they use the service frequently enough to benefit from a DashPass subscription R5R8R11. It's also suitable for those who appreciate a wide selection of restaurants and the ability to discover new local eateries R5R33.
Head-to-head: DoorDash vs DoorDashPostmates is appreciated by users for discounts and promotions, such as 50% off, which can make orders more affordable R108. Some users find it a convenient way to get food delivered, with one user calling it "life-saving" R114.
Better for: Postmates is better for users looking for discounts and promotions to make their food delivery more affordable R108.
Head-to-head: DoorDash vs PostmatesYou should stick with DoorDash if you prioritize convenience and ease of ordering, frequently use the service and benefit from a DashPass subscription, or appreciate the wide selection of restaurants available R5R8R11. It's also a good choice if you've had positive experiences with their refund policy for issues R2.
Evidence note: The evidence for Postmates is relatively thin, with only a few reviews directly addressing its benefits.
Frequently asked
Why do DoorDash users complain about high fees?
Does DoorDash have issues with refunds?
Is Uber Eats better than DoorDash for promotions?
Which app is best for grocery delivery?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] DoorDash don't waste your time or money: this app sucks, fees are to high and customer service is really poor.
- [R7] DoorDash Not worth: They overprice the items significantly. You are better off going out yourself or cooking at home
- [R9] DoorDash Door dash review: Great for convenience but just starting to get way to expensive to use anymore
- [R12] DoorDash Changes: I used to use this service all the time. They have now started focusing only on profit instead of service. Their delivery charges of nearly $7 for a place less than 4 miles away and their increased service fees have forced me to use them only with a deal. It is a shame.
- [R4] DoorDash I paid extra: I paid extra to get it early and it came LATER than the original time would’ve been BEFORE i paid. Never use this app, Uber Eats is better.
- [R6] DoorDash Extended delivery time: DoorDash is great except for the fact that dashers can pick up multiple orders on the way to yours, extending the time usually past an hour for delivery.
- [R19] DoorDash delivery: i hate that the food takes so long to be delivered my food be cold and i hate the taxes that’s put on the food as well when i go pick my food up it’s way less it should be the same price as it is in store
- [R39] DoorDash How fantastic: I don’t agree it’s okay to spend over $30+ for fast food. I’m spending over $10 for 3 burgers from McDonald’s along with fries and 1 drink that usually takes about 30 minutes to arrive at my front door and my food is usually cold by the time your driver finally drops it off. Multiple times I’ve had to reach out to your delivery person to ask why it’s taking so long. It’s not okay fo
- [R10] DoorDash Constant mess ups with orders due to delivery drivers: It saddens me to say that I’ve spent a lot of years using DoorDash and a lot of money for DoorDash to constantly have my orders mixed up messed up, delivered wrong or with issues
- [R13] DoorDash Did not receive item. DoorDash refused refund: Had an order where a $7.00 item was not with my order. Clearly shown on the picture the dasher took of the order before I even touched it, that the coffee drink was not there. DoorDash refused me a refund. Wouldn’t even give me credit. So DoorDash quite literally stole from me. I tried to escalate it up the ladder, to no avail. Never in my life have a
- [R16] DoorDash Store didn’t have what I need: Store had no supply so I had to cancel order. Still got charged
- [R24] DoorDash Delivery person misrepresentation: My order was supposed to be delivered by Gloria last night; a young man approached my door and did not identify himself as an authorized DoorDasher. Please confirm your drivers at all times.
- [R25] DoorDash Terrible: If you want your food delivered to the wrong address. At work we have to stay on property. Last night was the second time the photo was taken to the wrong location. It wasn’t on the same street. Their drivers don’t seem to care. I always leave a $4 tip. I’m done with Door Dash. Will try Uber eats. Thanks for me not eating!!!!!!
- [R30] DoorDash Good when it achieves what it should: Unfortunately it’s not the execution of Door Dash that’s the problem, it’s the dashers. The quality of the staff is very mixed, with instructions going unread, long delivery times and missed items. You should be able to rate the dasher or revoke/reduce the tip after delivery if there has been a service issue.
- [R33] DoorDash PromoCode: app is not adequately designed to delete past orders. Some promotions advertised don’t actually work. Not very impressed. However, some lovely restaurant choice selections.
- [R36] DoorDash Very slow loading: The app interface was good but the app was slow loading
- [R37] DoorDash Lying promotions: I became a dashpass member and I was shone a promotion, if I placed four orders within a specific time frame, id get 20$ off my next order. I completed it, and the app said I could get the reward in 2 days. 2 days later, the promotion is gone and there is no 20$ off anything. I was going to use the app anyway so why show me fake promotions?
- [R96] DoorDash Glitches: The app glitches a lot. I’ll be in the middle of doing and order and if I get a stack for some reason my phone will glitch out and won’t let me take the next order even though I pressing accept like crazy. Then I get dinged when it glitches out because it says I didnt take the order when I did. It also will randomly kick you off the route you’re driving and go back to the screen that tel
- [R92] Grubhub Jonna: Absolutely amazing too good
- [R95] DoorDash A driver: Idk what the matter is but I was almost getting to many over and now suddenly I’m getting zero offers idk what’s going on but I need my job :( someone help please It was working beautifully and since the parade downtown Portland I’ve gotten nothing and I happen to live in a populated red zone. I’m at a loss.
- [R99] DoorDash Pyramid scheme: *Paid by an unpredictable rate and reliant on tips, half-baked app, constant changes to job process/moving goal posts, lack of professional support/labyrinth of ai “help” agents. Overall convoluted, seemingly to misdirect away from recourse. Don’t bother working for these delivery companies, save the effort for a more worthwhile venture and personal development. I’ve heard ane
- [R101] DoorDash DoorDash: Stealing tips not giving you the correct mount of payment to many glitches on the app things are not being accounted accurately. FYI, keep count of your hours and your pay so you know how much you’re getting back.
- [R54] Uber Eats Customer Service Policies are Abhorrent.: I’ll start by saying that I’ve used this app for years, but I pretty much will only use it nowadays when there are BOGO deals available, as that’s the only way I can justify the cost. Everytime I’ve added a BOGO item to my cart, it automatically adds the second one. That was not the case on my most recent order, so I reached out to the customer service to
- [R55] Uber Eats Love it!: Easy to navigate and order! Makes it so easy when you're in a hurry!
- [R58] Uber Eats Uber Eats: It’s very simple and they give free money, cause they’re goated!!
- [R61] Uber Eats Company and Drivers: Great company and efficient drivers
- [R65] Instacart Not worth your time: I’ve used Instacart monthly for three years (2023, 2026) because of disability and my experience has steadily gotten worse. I repeatedly received incorrect or missing items, and whenever I requested refunds for mistakes that weren’t my fault, I was met with email warnings that my account will be “reviewed” and deactivated in the future because of my “refund history.” Of course
- [R66] Instacart Review: So quick nd easy
- [R69] Instacart Sylvia: Wrong item delivered. Service excellent though.
- [R72] Instacart Great shopper: Great shopping. All items right.
- [R80] Grubhub 123 easy: Easy to order and great selection
- [R83] Grubhub Grubhub service: So far I haven’t had any issues with the service. Drivers are following delivery instructions.
- [R86] Grubhub Excellent service: I have been using Grubhub a lot lately since my accident. I have tried different places and different foods, for which I felt prices were v good on delivery items! I’m extremely satisfied with the service and all the help they strive to give when you run into problems. All together it’s a very good service say on a scale from 1 to 10 I put them at 15! Very customer friendly , u
- [R90] Grubhub No fee, free delivery, plus discounts: Cheaper than other delivery services
- [R2] DoorDash The best food drop off: They are amazing great delivery if you have a problem they will refund you credits for the app or you can just get refund for the cash you paid for the food if there is a problem!
- [R5] DoorDash Too easy: Ordering door dash is so easy it’s somewhat addicting. It’s a life saver when you don’t have a vehicle or cannot drive or just have better things to do. Plus I use it to see what restaurants are around me if I’m not sure. But beware: you will find yourself ordering it more and more often, even when you could get it yourself. ITS JUST SO EASY AND CONVENIENT
- [R8] DoorDash It’s very convenient: This my bestfriend when I finally get home after a 12 hour shift and I don’t feel like driving anymore
- [R11] DoorDash T-Mobile Tuesdays: Can’t thank T-Mobile enough for my Dasspass always wanted to try it and now that I have it I will definitely be resubscribing. Love DoorDash thank you 🥹🥰
- [R108] Postmates Fooooodd: Yeeee I just got my food with that 50% off discount yuhhh Id buy more if they gave me a 60% off discount or a $20 discount with a minimum $20 purchase 😎😎
- [R114] Postmates goated: LIKE WE ARE IN SUCH A FUTURE WITH THIS UBER WAYMO DELIVERY CARTS I LOVE POSTMATES IT SAVED MY LIFE AGGG
- [R18] DoorDash Refunds: I order less because they no longer give refunds when errors are made.
- [R75] Instacart Quick: Quick service!
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store