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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

DoorDash vs Postmates

DoorDash 4.8★ · Free to download 75
Winner DoorDash
Postmates 4.8★ · Free to download 68

DoorDash has a slight edge over Postmates due to its more consistent customer service and refund policies, despite both apps facing similar issues with high costs and delivery accuracy.

Full reviews: DoorDash · Postmates

DoorDash and Postmates both offer convenient food delivery but are plagued by high fees and inconsistent delivery. DoorDash generally handles customer issues better, while Postmates struggles with refunds and support.

Head to head

Features & Convenience edge: DoorDashR5R8R11R26
DoorDash DoorDash is praised for its ease of use and convenience, making it a 'life saver' for many R5R8. Users appreciate the wide selection of restaurants and the ability to discover new places R5R26. The DashPass subscription is highlighted as a way to save money for frequent users R11.
Postmates Postmates is also seen as convenient and easy to use, with users appreciating the ability to order almost anything . It's noted for offering good discounts and promotions . However, some users find the app buggy and the authentication process cumbersome, delaying orders .
Pricing & Value tieR1R7R9R12
DoorDash Many DoorDash users complain about high fees, increased item prices for delivery, and overall expense, making it 'too expensive to use anymore' for some R1R7R9R12. Promotions are sometimes misleading or don't work .
Postmates Postmates also faces significant criticism for high prices, delivery fees, and service charges, with items often being 'grossly overpriced' compared to in-store prices . Users feel they are 'scammed' by the pricing structure .
Delivery Reliability & Accuracy tieR4R6R10R19
DoorDash DoorDash users frequently report issues with extended delivery times, cold food, wrong orders, and items missing R4R6R10R19. Drivers are sometimes criticized for picking up multiple orders, leading to delays R6.
Postmates Postmates users also experience problems with inaccurate delivery times, stacked orders leading to delays, and wrong or incomplete orders R73. GPS accuracy for delivery is a common complaint .
Customer Service & Refunds edge: DoorDashR2R13R16R18
DoorDash DoorDash receives mixed reviews for customer service. While some users report positive experiences with refunds and issue resolution R2R59, many others complain about refused refunds for missing or wrong items, being charged for canceled orders, and unhelpful agents R13R16R18.
Postmates Postmates' customer service is widely criticized as 'horrible' and 'unhelpful' R75R81. Users frequently report being denied refunds for wrong, missing, or undelivered orders, even with evidence R75R81. The lack of live customer service is a point of frustration .
Pick DoorDash if

You prioritize having a slightly better chance of getting a refund or resolution for order issues, and appreciate a wide selection of restaurants R2R5R59.

Pick Postmates if

You are looking for frequent discounts and promotions, and don't mind potentially dealing with less responsive customer service if issues arise .

Evidence note: Both apps have a significant number of negative reviews, especially regarding pricing and delivery issues. The evidence for customer service is stronger for Postmates' deficiencies than for DoorDash's strengths, but DoorDash still appears to have a better track record in this area.

Frequently asked

Are DoorDash and Postmates expensive?
Yes, both DoorDash and Postmates are frequently criticized by users for being expensive, with high delivery fees, service charges, and inflated item prices compared to in-store costs R1R7R9R21.
Which app has better customer service?
DoorDash generally has a better reputation for customer service and refunds, with some users reporting successful resolutions for problems R2R59, whereas Postmates frequently receives complaints about unresponsive and unhelpful support, often denying refunds for wrong or missing orders R75R81.
Do delivery times vary between the apps?
Both DoorDash and Postmates users report issues with extended and inaccurate delivery times, often due to drivers picking up multiple orders, leading to cold food and significant delays R6R19R40R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] DoorDash 4/5 · US Too easy: Ordering door dash is so easy it’s somewhat addicting. It’s a life saver when you don’t have a vehicle or cannot drive or just have better things to do. Plus I use it to see what restaurants are around me if I’m not sure. But beware: you will find yourself ordering it more and more often, even when you could get it yourself. ITS JUST SO EASY AND CONVENIENT
  2. [R8] DoorDash 5/5 · US It’s very convenient: This my bestfriend when I finally get home after a 12 hour shift and I don’t feel like driving anymore
  3. [R11] DoorDash 5/5 · US T-Mobile Tuesdays: Can’t thank T-Mobile enough for my Dasspass always wanted to try it and now that I have it I will definitely be resubscribing. Love DoorDash thank you 🥹🥰
  4. [R26] DoorDash 5/5 · US Makes Life So Much Easier!: thank you door dash for the years of service you have provided to me and my family. you guys have made grocery shopping, restaurant cravings, electronic/clothes and everything else offered to deliver such a convenience and comfort for us. we are so thankful and grateful for your services! you have faithful and loyal customers from us forever!! THANK YOU!!!
  5. [R1] DoorDash 1/5 · US don't waste your time or money: this app sucks, fees are to high and customer service is really poor.
  6. [R7] DoorDash 1/5 · US Not worth: They overprice the items significantly. You are better off going out yourself or cooking at home
  7. [R9] DoorDash 3/5 · US Door dash review: Great for convenience but just starting to get way to expensive to use anymore
  8. [R12] DoorDash 3/5 · US Changes: I used to use this service all the time. They have now started focusing only on profit instead of service. Their delivery charges of nearly $7 for a place less than 4 miles away and their increased service fees have forced me to use them only with a deal. It is a shame.
  9. [R4] DoorDash 1/5 · US I paid extra: I paid extra to get it early and it came LATER than the original time would’ve been BEFORE i paid. Never use this app, Uber Eats is better.
  10. [R6] DoorDash 3/5 · US Extended delivery time: DoorDash is great except for the fact that dashers can pick up multiple orders on the way to yours, extending the time usually past an hour for delivery.
  11. [R10] DoorDash 1/5 · US Constant mess ups with orders due to delivery drivers: It saddens me to say that I’ve spent a lot of years using DoorDash and a lot of money for DoorDash to constantly have my orders mixed up messed up, delivered wrong or with issues
  12. [R19] DoorDash 2/5 · US delivery: i hate that the food takes so long to be delivered my food be cold and i hate the taxes that’s put on the food as well when i go pick my food up it’s way less it should be the same price as it is in store
  13. [R2] DoorDash 5/5 · US The best food drop off: They are amazing great delivery if you have a problem they will refund you credits for the app or you can just get refund for the cash you paid for the food if there is a problem!
  14. [R13] DoorDash 1/5 · US Did not receive item. DoorDash refused refund: Had an order where a $7.00 item was not with my order. Clearly shown on the picture the dasher took of the order before I even touched it, that the coffee drink was not there. DoorDash refused me a refund. Wouldn’t even give me credit. So DoorDash quite literally stole from me. I tried to escalate it up the ladder, to no avail. Never in my life have a
  15. [R16] DoorDash 1/5 · US Store didn’t have what I need: Store had no supply so I had to cancel order. Still got charged
  16. [R18] DoorDash 3/5 · US Refunds: I order less because they no longer give refunds when errors are made.
  17. [R21] DoorDash 3/5 · US Convenient: DoorDash is definitely a convenient app to have, but I don’t like how they increase the price of the food if you select delivery. If you were to go to the restaurant and look at their prices or even if you select to pick the item up, you can see that there is clearly a price difference between that and the price that they are charging when you select for a delivery. They’re literally g
  18. [R59] DoorDash 5/5 · US Thankful: I’m just happy that they heard me out cleared things up for me when I was confused and just did the right thing it’s all love why hate eachother
  19. [R75] Postmates 1/5 · US UBER EATS IN DISGUISE - Asked me to dig through the trash after a month for a photo: Idgi Geraldine with Amex support messaged me after OVER a month later saying “oh sorry we’re backed up did you need help with this request” I explained the situation very reasonably and they said “since you don’t have a photo we can’t help you” it’s the PRINCIPLE like you don’t make a person dig through the trash?
  20. [R81] Postmates 1/5 · US Support is horrible!: I’ve had multiple wrong orders with images of the food and receipts. Even the images from the dasher themselves. Postmates won’t refund the wrong or missing items. They just have it listed as “your order isn’t eligible for a refund.” At least DoorDash refunds you if it’s wrong!
  21. [R40] DoorDash 1/5 · US How fantastic: I don’t agree it’s okay to spend over $30+ for fast food. I’m spending over $10 for 3 burgers from McDonald’s along with fries and 1 drink that usually takes about 30 minutes to arrive at my front door and my food is usually cold by the time your driver finally drops it off. Multiple times I’ve had to reach out to your delivery person to ask why it’s taking so long. It’s not okay fo
  22. [R73] Postmates 2/5 · US Done with delivery apps: I wish delivery apps were honest about the time food will arrive. If you advertise something will take 15 minutes to get to you, honor it. But adding on time without any regard to the customers expectations is selfish. There’s no reason something says 15 minutes to order and get there when in reality it takes an hour. It takes an hour because you guys allow your drives to

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store