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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

DoorDash vs Grubhub

DoorDash 4.8★ · Free to download 75
Winner DoorDash
Grubhub 4.7★ · Free to download 60

DoorDash generally offers a more reliable and convenient delivery experience with better customer service for refunds, despite both apps facing similar issues with high costs and occasional delivery problems.

Full reviews: DoorDash · Grubhub

DoorDash and Grubhub both provide convenient food delivery, but DoorDash edges out Grubhub due to more consistent delivery and better refund policies, though both struggle with high fees and occasional order issues. Grubhub users frequently report long wait times and unhelpful customer service, while DoorDash users appreciate its ease of use and responsiveness to problems.

Head to head

Features edge: DoorDashR3R5R8R11
DoorDash DoorDash is praised for its ease of use and convenience, making it 'addicting' and a 'life saver' for many R5R8. Users also appreciate the ability to see what restaurants are around them R5. However, some desire more options, like deselecting specific items R3, and report issues with promotions not working as advertised . The DashPass subscription is highlighted as a valuable feature for frequent users, saving money on fees R11R41.
Grubhub Grubhub is also seen as easy to order from with a good selection . However, users report significant app issues, such as slow loading , difficulty with promo codes , and a lack of accessibility for visually impaired users . There are also complaints about the removal of dark mode and the inability to easily change an order from delivery to pickup .
Ease of Use edge: DoorDashR5R8R26R38
DoorDash DoorDash is widely considered 'too easy' and 'very convenient' to use, making ordering simple and almost addicting R5R8. Users find it a 'life changing app' for its convenience R38R26. Some minor issues include difficulty choosing pickup locations when away from home and persistent rating notifications .
Grubhub Grubhub is described as 'easy to order' and 'fluid' to work with . However, the app's interface can be slow loading , and users report needing to close and reopen the app to move forward with an order . There are also complaints about the unintuitive process for removing promo codes and issues with sorting by fastest delivery .
Reliability edge: DoorDashR2R6R10R17
DoorDash DoorDash's reliability is mixed. While some users report 'amazing' and 'great delivery' R2R17, many experience issues with extended delivery times due to drivers picking up multiple orders R6, cold food , and orders being delivered to the wrong address or stolen . There are also complaints about constant mess-ups with orders due to drivers R10 and misrepresentation by delivery personnel .
Grubhub Grubhub frequently suffers from significant reliability issues, with users reporting '2 hour wait times' and food 'always late' . Many orders are canceled or never show up, especially for Gopuff orders . Drivers are sometimes reported to do the opposite of delivery instructions , and food often arrives cold or with missing items . Some users state they 'have not once had an order without an issue' .
Price/Value tieR1R7R9R11
DoorDash DoorDash is frequently criticized for its high prices and fees, with users stating it's 'not worth' it, 'too high', and 'way too expensive' R1R7R9R12. Items are often overpriced significantly compared to in-store prices, and delivery charges can be nearly $7 for short distances R7R12. The DashPass subscription is seen as valuable for frequent users to mitigate these costs R11R41.
Grubhub Grubhub also faces strong criticism for being 'too expensive' and having fees that make everything 'almost double the price' . Users report that a $30 order can turn into $49 without a tip . While some users appreciate lower fees and discounts, especially with Amazon Prime R74R86, others find that Prime membership doesn't always guarantee free delivery or that food is still upcharged .
Customer Support edge: DoorDashR1R2R13R16
DoorDash DoorDash customer service receives mixed reviews. Some users report positive experiences, with refunds or credits given for problems R2R59. However, a significant number of users complain about poor customer service R1, refusal to refund for missing items or wrong orders R13R16, and unhelpful agents . There are also reports of issues with DashPass subscriptions and refusal to correct billing errors .
Grubhub Grubhub customer service is a major pain point. Many users describe it as 'awful', 'unhelpful', and 'scum' R67. There are numerous complaints about refusal to refund for wrong or undelivered orders R72 and being told 'nothing they could do' for payment issues . Some users report positive experiences, praising '5 Star Customer Service' and their willingness to correct problems .
Pick DoorDash if

You prioritize a generally smoother ordering experience, more consistent delivery, and better chances of getting a refund or credit if something goes wrong R2R5R8R59. You are a frequent user and can benefit from a DashPass subscription to offset high fees R11R41.

Pick Grubhub if

You have an Amazon Prime membership and are looking for potential discounts or lower fees, as some users report R74R86. You are willing to contend with more frequent delivery issues and potentially unhelpful customer service for the occasional good experience .

Evidence note: Both apps have a significant number of negative reviews regarding high fees, delivery issues, and customer service. DoorDash has a much larger volume of reviews, which contributes to a broader range of reported experiences. Grubhub's negative reviews often highlight more severe and frequent delivery and customer service failures.

Frequently asked

Are DoorDash and Grubhub expensive?
Yes, both DoorDash and Grubhub are frequently criticized by users for being expensive, with high fees and upcharged item prices that can make an order almost double the cost of picking it up yourself R1R7R9R12.
Which app has better customer service for order issues?
DoorDash generally has better customer service for order issues, with some users reporting successful refunds or credits when problems arise R2R59, whereas Grubhub's customer service is frequently described as unhelpful and often refuses refunds for wrong or undelivered orders R67R72.
Do DoorDash or Grubhub offer subscription benefits?
Yes, DoorDash offers DashPass, which users say can save hundreds of dollars for frequent users by reducing fees R11R41, and Grubhub offers benefits like lower fees and free delivery with an Amazon Prime membership, though some users report inconsistencies with these benefits R74R86.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] DoorDash 3/5 · US Options: There should be more options to deselect things like coleslaw which is not very good.
  2. [R5] DoorDash 4/5 · US Too easy: Ordering door dash is so easy it’s somewhat addicting. It’s a life saver when you don’t have a vehicle or cannot drive or just have better things to do. Plus I use it to see what restaurants are around me if I’m not sure. But beware: you will find yourself ordering it more and more often, even when you could get it yourself. ITS JUST SO EASY AND CONVENIENT
  3. [R8] DoorDash 5/5 · US It’s very convenient: This my bestfriend when I finally get home after a 12 hour shift and I don’t feel like driving anymore
  4. [R11] DoorDash 5/5 · US T-Mobile Tuesdays: Can’t thank T-Mobile enough for my Dasspass always wanted to try it and now that I have it I will definitely be resubscribing. Love DoorDash thank you 🥹🥰
  5. [R26] DoorDash 5/5 · US Makes Life So Much Easier!: thank you door dash for the years of service you have provided to me and my family. you guys have made grocery shopping, restaurant cravings, electronic/clothes and everything else offered to deliver such a convenience and comfort for us. we are so thankful and grateful for your services! you have faithful and loyal customers from us forever!! THANK YOU!!!
  6. [R38] DoorDash 5/5 · US Life changing app: Can’t believe I used Uber Eats over this
  7. [R2] DoorDash 5/5 · US The best food drop off: They are amazing great delivery if you have a problem they will refund you credits for the app or you can just get refund for the cash you paid for the food if there is a problem!
  8. [R6] DoorDash 3/5 · US Extended delivery time: DoorDash is great except for the fact that dashers can pick up multiple orders on the way to yours, extending the time usually past an hour for delivery.
  9. [R10] DoorDash 1/5 · US Constant mess ups with orders due to delivery drivers: It saddens me to say that I’ve spent a lot of years using DoorDash and a lot of money for DoorDash to constantly have my orders mixed up messed up, delivered wrong or with issues
  10. [R17] DoorDash 5/5 · US My DoorDash: Awesome service
  11. [R1] DoorDash 1/5 · US don't waste your time or money: this app sucks, fees are to high and customer service is really poor.
  12. [R7] DoorDash 1/5 · US Not worth: They overprice the items significantly. You are better off going out yourself or cooking at home
  13. [R9] DoorDash 3/5 · US Door dash review: Great for convenience but just starting to get way to expensive to use anymore
  14. [R13] DoorDash 1/5 · US Did not receive item. DoorDash refused refund: Had an order where a $7.00 item was not with my order. Clearly shown on the picture the dasher took of the order before I even touched it, that the coffee drink was not there. DoorDash refused me a refund. Wouldn’t even give me credit. So DoorDash quite literally stole from me. I tried to escalate it up the ladder, to no avail. Never in my life have a
  15. [R16] DoorDash 1/5 · US Store didn’t have what I need: Store had no supply so I had to cancel order. Still got charged
  16. [R12] DoorDash 3/5 · US Changes: I used to use this service all the time. They have now started focusing only on profit instead of service. Their delivery charges of nearly $7 for a place less than 4 miles away and their increased service fees have forced me to use them only with a deal. It is a shame.
  17. [R59] DoorDash 5/5 · US Thankful: I’m just happy that they heard me out cleared things up for me when I was confused and just did the right thing it’s all love why hate eachother
  18. [R67] Grubhub 1/5 · US scum: forget customer service, this app is more ai than it is garbage, which pretty much equals the same thing anyway. awful
  19. [R72] Grubhub 3/5 · US Rules & Policy: I can honestly admit, this app comes in handy when you need to order food online for pickup or delivery. I just disagree on how sometimes they don’t refund you your money when things are wrong, whether it’s on the merchant behalf or the delivery driver. This is one of the main reasons why I don’t tip them up front. Other than that, the app is somewhat good. Thank you for allowing
  20. [R41] DoorDash 5/5 · US If you use once a week get dash pass, has to have saved me hundreds.: Yuh good
  21. [R74] Grubhub 5/5 · US No fee, free delivery, plus discounts: Cheaper than other delivery services
  22. [R86] Grubhub 5/5 · US Grubhub + prime: Having prime gives me lower fees, which is pretty cool

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store