DoorDash vs Uber Eats

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R9] DoorDash 3/5 · US Door dash review: Great for convenience but just starting to get way to expensive to use anymore
2. [R21] DoorDash 3/5 · US Convenient: DoorDash is definitely a convenient app to have, but I don’t like how they increase the price of the food if you select delivery. If you were to go to the restaurant and look at their prices or even if you select to pick the item up, you can see that there is clearly a price difference between that and the price that they are charging when you select for a delivery. They’re literally g
3. [R80] Uber Eats 5/5 · US The app is very good: Uber Eats is actually an amazing and easy way to get food delivered to you, a little expensive ( depending on where you order from) but even though some places are expensive it’s very easy to get a lot of GOOD deals for atleast below 15 dollars.
4. [R86] Uber Eats 5/5 · US Love it: Has more deals and promos
5. [R5] DoorDash 4/5 · US Too easy: Ordering door dash is so easy it’s somewhat addicting. It’s a life saver when you don’t have a vehicle or cannot drive or just have better things to do. Plus I use it to see what restaurants are around me if I’m not sure. But beware: you will find yourself ordering it more and more often, even when you could get it yourself. ITS JUST SO EASY AND CONVENIENT
6. [R65] Uber Eats 5/5 · US Love it!: Easy to navigate and order! Makes it so easy when you're in a hurry!
7. [R70] Uber Eats 1/5 · US One because you can’t do zero: This app is far to predatory on you must find every little check box to make sure you are signing up for uber premium or signing up for some other random thing you don’t want and didn’t ask for. Just noticed they got 2 month of premium from me before I realized it signed me up because I missed unchecking a box somewhere. This company is pathetic. Uninstalled
8. [R88] Uber Eats 1/5 · US Awful customer support: This app has virtually 0 customer support. They discontinued the support call line so they could replace it with useless agents that don’t actually bother to read your message. I’ve been run around in circles on an extremely easy to resolve issue and have even received the same copy paste message TWICE in a row. It’s actually laughable.
9. [R10] DoorDash 1/5 · US Constant mess ups with orders due to delivery drivers: It saddens me to say that I’ve spent a lot of years using DoorDash and a lot of money for DoorDash to constantly have my orders mixed up messed up, delivered wrong or with issues
10. [R22] DoorDash 1/5 · US Wrong order no refund: I ordered an order containing 2 meals and a family sized box of pretzel bites totaling $65. This order not only did not come to me but I got the wrong order and it contained one chicken sandwich and a side of tater tots. I tried to contact the driver after I noticed which was very soon after the order was delivered. He intentionally ignored my calls and texts. I sent a refun
11. [R61] Uber Eats 1/5 · US Terrible service: I spoke to a support agent named Shivam, who kept telling me to wait for my order even though the estimated delivery time kept getting pushed back. It was clear that no driver was available, yet I wasn’t given any honest update or solution, just told to keep waiting while the delivery time continued to increase. Waiting over two hours for a waffle is completely unacceptable. The
12. [R97] Uber Eats 1/5 · US Horrible Customer Support: Jaylord on Customer Support was extremely unhelpful and led me to waiting over an hour for a order that was never going to arrive because Uber Eats cannot confirm what delivery places are not able to send their own delivery drivers. Unfortunately because of Jaylord and his customer service I will be uninstall and removing my membership, a waste of time when it’s just bet
13. [R15] DoorDash 3/5 · US Too High: Prices are too high
14. [R42] DoorDash 3/5 · US Expensive but convenient: I love the convenience of this app but dang it is expensive as all get out.
15. [R75] Uber Eats 3/5 · GB Price: Too expensive for food.
16. [R102] Uber Eats 1/5 · US Too expensive: Fees are way too high even with uber one
17. [R13] DoorDash 1/5 · US Did not receive item. DoorDash refused refund: Had an order where a $7.00 item was not with my order. Clearly shown on the picture the dasher took of the order before I even touched it, that the coffee drink was not there. DoorDash refused me a refund. Wouldn’t even give me credit. So DoorDash quite literally stole from me. I tried to escalate it up the ladder, to no avail. Never in my life have a
18. [R43] DoorDash 1/5 · US Scam app: Thanks for stealing my money and refusing to make it right when your service is terrible, your delivery drivers can’t even make sure to deliver the correct food. Restaurants never make/send out the full order, and your agents are completely useless, incompetent and unreliable
19. [R112] Uber Eats 1/5 · US Unhelpful: Uber Eats customer service is absolutely unhelpful and understanding and not there for customers
20. [R12] DoorDash 3/5 · US Changes: I used to use this service all the time. They have now started focusing only on profit instead of service. Their delivery charges of nearly $7 for a place less than 4 miles away and their increased service fees have forced me to use them only with a deal. It is a shame.
21. [R69] Uber Eats 3/5 · US Need better promotions: I’ve been using your absence you guys hit the market and in the beginning first two years it was always good lately for the last year or two. It’s gotten very expensive and I don’t get any promotions and when I do there for things that I don’t use which I find that weird if you guys see that someone’s always ordering food, you should throw out more food promos