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Updated July 2026 · real, multi-region App Store reviews
Better options than

Alibaba.com alternatives

Alibaba.com users often seek alternatives due to concerns about scams, high shipping costs, and poor customer service. Alternatives like Amazon, eBay, SHEIN, Temu, and AliExpress offer different shopping experiences, from faster delivery to unique product selections and varying buyer protections.

Why users look for alternatives to Alibaba.com

The alternatives

Amazon Shopping
4.8★ · 8,407,845 ratings · Free

Amazon Shopping offers a reliable and comfortable way to shop with a wide variety of merchandise and good pricing R52. It is known for quick deliveries when needed .

Better for: Amazon Shopping is better for users who prioritize reliable and fast delivery, a comfortable shopping experience, and a wide selection of products, especially when needing items in a hurry R52. However, some users dislike the forced Alexa AI integration and report app issues like freezing or heating up phones R51.

Head-to-head: Alibaba.com vs Amazon Shopping
eBay online shopping & selling
4.8★ · 4,969,015 ratings · Free

eBay is a marketplace where users can find a wide range of items and sellers are generally accommodating R67. It's easy to list items on the app, though advanced listing features are only available on the website .

Better for: eBay is better for users looking for a broad marketplace with many sellers and those who might also want to sell items, though sellers should be aware of high fees and selling limits . Buyers should be cautious as some report scams .

Head-to-head: Alibaba.com vs eBay online shopping & selling
SHEIN
4.7★ · 2,961,725 ratings · Free

SHEIN is praised for its unbeatable prices and wide variety of options R80.

Better for: SHEIN is better for shoppers looking for very low prices and a large selection of items, particularly in fashion R80. However, users should be aware that prices can change in the cart and some products may not match photos R81R82.

Head-to-head: Alibaba.com vs SHEIN
Temu
4.7★ · 2,157,825 ratings · Free

Temu allows users to buy a wide variety of items, often at very low prices, with some users stating they can "buy everything" R94.

Better for: Temu is better for budget-conscious shoppers who want to buy a wide range of products at low prices R94. However, users should be prepared for an app experience that includes many promotions and games, which some find annoying, and be aware of minimum spending requirements and potential issues with "free gift" claims R93R95R96.

Head-to-head: Alibaba.com vs Temu
AliExpress
4.7★ · 637,732 ratings · Free

AliExpress is a good option for budget-friendly items, especially computer hardware, and is praised for great prices and product communication . Many users report fast delivery .

Better for: AliExpress is better for shoppers looking for budget-friendly products, including specific items like computer hardware, and who appreciate good communication from sellers and potentially fast delivery . Some users find the interface not very user-friendly and report issues with the app not downloading or potential fraud R107R109R110.

Head-to-head: Alibaba.com vs AliExpress
Stick with Alibaba.com if

You should stick with Alibaba.com if you are a vendor or business owner looking for excellent prices and an extremely large selection of high-quality items for wholesale or bulk purchases, and if you have had positive experiences with the platform's service and timely deliveries .

Frequently asked

Are there many scams on Alibaba.com?
Yes, many users report encountering scams and fraudulent suppliers on Alibaba.com, leading to issues like not receiving ordered items, receiving incorrect products, or losing money R1R3R4R13.
Is customer service effective on Alibaba.com?
Customer service on Alibaba.com is frequently criticized, with users reporting zero help with disputes, automatic closure of cases, and difficulty getting refunds even with "Easy Return" and "Money back protection" claims R1R19R22R25.
Are shipping costs high on Alibaba.com?
Yes, many users find shipping costs on Alibaba.com to be very high and sometimes exaggerated or misleading, with one user reporting an $8.50 transaction fee for a refund due to a shipping mistake R6R7R25R33.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Alibaba.com 1/5 · US Platform siding with STEALING Suppliers: I have been dealing with an return/refund issue since APRIL, where the seller was at fault. Mind you the return has been done and refund is nowhere in sight, they want to do a fraction of agreed refund! Seller refused to make it right, I went through the platform and they have been ZERO help even after all evidence has been sent to them!
  2. [R3] Alibaba.com 3/5 · US Notifications are out of control and occasional scams: WAYYY too many bs notifications and be careful what you buy because you’ll receive a something else
  3. [R4] Alibaba.com 1/5 · US Báo cáo: Toàn bán hàng giả
  4. [R13] Alibaba.com 1/5 · US Buyer: Too many scams. Seems to just be a waste of time.
  5. [R19] Alibaba.com 1/5 · US Scam seller and Alibaba automatically closed my dispute: Scam seller never sent my package. After four months of not receiving items I opened a case and Alibaba automatically closed it after providing the tracking evidence they asked for. Terrible customer service that does not stand behind their platform.
  6. [R22] Alibaba.com 1/5 · US Horrible customer service: Horrible customer service and very greedy about money. Even if the product says “Easy Return” and “Money back protection” you will not get your money back and the return process isn’t easy. Don’t expect to get your money back if something is wrong with the product.
  7. [R25] Alibaba.com 1/5 · US Refund: I placed an order for $129.90 the company initiated a refund because they did not charge me enough for shipping. Their refund was for $121.40. When I asked wth with the difference in amount. I was told it was the transaction fee. So I am paying for this mistake of yours? Way to make money off of people. Wow so if I do the math right….. $8.50 x how ever many people you do this to = a good p
  8. [R6] Alibaba.com 3/5 · US High price protection: Not good
  9. [R7] Alibaba.com 1/5 · US Shipping prices are very high: The prices are unrealistic and they are slow to respond. · translated
  10. [R33] Alibaba.com 1/5 · US Misleading Delivery Times and Poor Buyer Protection: I used the Alibaba.com app for purchases and my experience has been very disappointing. I placed an order on May 31 and paid for express shipping, with a promised delivery time of 7, 13 business days. Despite this, I still have not received my item. The seller did not provide a clear tracking number before purchase, and communication about shippi
  11. [R10] Alibaba.com 1/5 · US El App no abre: La aplicación no quiere abrir
  12. [R12] Alibaba.com 3/5 · GB Keeps updating all the time now and forcing app updates: I have had this app for 3 years and it’s generally pretty good but I am starting to get really annoyed that it keeps updating every week. Every time I go to use it (everyday) you have to update it and several times there hasn’t been an update available but yet on the app it forces the update. I have 16 factories I work with and it’s just ver
  13. [R20] Alibaba.com 5/5 · US App: After the last update, the app just shuts down after loading in
  14. [R21] Alibaba.com 3/5 · GB So many updates: I found the app good on the whole but recently I’ve had to update it every week ! And then the search takes you to suppliers not products. It seems a bit strange
  15. [R15] Alibaba.com 3/5 · GB Xeed building Services: Not easy to make an enquiry eg delivery cost / what length etc are the prices per LM ?
  16. [R31] Alibaba.com 1/5 · US only cause i cant put no stars.: I’ve been trying to get price and scaling on this and I don’t get answers or anywhere at all.
  17. [R37] Alibaba.com 2/5 · US Input Window❓: I want to buy a specific item. I could not find a blank field to search for it.
  18. [R51] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  19. [R52] Amazon Shopping 5/5 · US Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
  20. [R53] Amazon Shopping 3/5 · US Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
  21. [R54] Amazon Shopping 1/5 · US this is a great app but they got the wrong bed frame for me.: I am writing a bad review because when I ordered the bed it was white and had LED lights but when it came it was all yellow brown color and it looked way more different compared to the bed I bought and it costed $130 just for it to come like this? Cmon Amazon I know you guys can do better.
  22. [R65] eBay online shopping & selling 1/5 · US Allow us to disable notifications for eBay Live: Allow us to disable menu bar icon for eBay Live. - Allow us to disable notifications for eBay Live It is useless to some and it becomes quite annoying
  23. [R66] eBay online shopping & selling 5/5 · US Update this app and fix the bug and repair it once immediately!: Update this app and fix the bug and repair it once immediately!
  24. [R67] eBay online shopping & selling 3/5 · US Ebay has been unreliable, sellers are great: Ebay, website and app, have been super buggy and crashing for months. Very frustrating. Sellers have been very accommodating.
  25. [R68] eBay online shopping & selling 1/5 · US This app actively prevents you from buying.: Search that simply does not work? Check! Jump scare auto playing video that you cannot turn off? Check! No preferences or accessibility settings? Check!
  26. [R79] SHEIN 1/5 · US This was so bad, I wanna give it a zero, but I can’t. So I’ll give it a one.: Trash trash trash booty trash trash trash
  27. [R80] SHEIN 5/5 · US I love shein: My favorite place to order .
  28. [R81] SHEIN 3/5 · US Good but prices are weird: I order things here all the time, but say it says it’ll be 80 dollars once you check out the price goes up by about 40-50 dollars, it makes no sense
  29. [R82] SHEIN 1/5 · US Me encanta: Tiene muchas opciones y variedad, pero a veces el producto no maches con la foto del producto
  30. [R93] Temu 1/5 · US Keep it simple please!: I want to shop from temu but they want me to play casino games as soon as I launch their app. Then I turn off the app.
  31. [R94] Temu 5/5 · US Shop like a billionaire: Man, you can buy everything off of Temu
  32. [R95] Temu 3/5 · US I like it but there is an issue: I really do enjoy this app, but I don’t want to have to spend $20 minimum to buy things. Like I have what I want to checkout and it won’t allow me. It really sucks and I don’t use the app anymore because of this.
  33. [R96] Temu 1/5 · US Free gift not true: I try the free gift and invited a lot of people but still not enough.. it says that the energy is not enough. So how Many people should you invite.🤦‍♀️
  34. [R107] AliExpress 2/5 · US Never downloads: I tried to download the app but it just loads… never actually downloading. Kind of feels like this is a scammer site stealing my info when it does this.
  35. [R108] AliExpress 5/5 · US Very good: Very good
  36. [R109] AliExpress 3/5 · US Not very user friendly: App works well and has never crashed. The interface is not very user friendly. You have to go back and forth to find what you need. The product review link is buried on a different screen, for example.
  37. [R110] AliExpress 1/5 · US Awful: I am asked to review the app regularly… and is awful.. cheep… awful app… offer a way to track sellers, which many of them are scammers or dishonest … make this app for users/customers… turn off the gamification and “supper” offers … awful app… awful This is an awful application for 2025, 2026….do something about it. It is functional, but it’s very unpleasant to navigate through in a lot of

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store