Alibaba.com alternatives
Alibaba.com users often seek alternatives due to concerns about scams, high shipping costs, and poor customer service. Alternatives like Amazon, eBay, SHEIN, Temu, and AliExpress offer different shopping experiences, from faster delivery to unique product selections and varying buyer protections.
Why users look for alternatives to Alibaba.com
- Many users report issues with scams and fraudulent sellers, leading to lost money and unreceived or incorrect products.R1R3R4R13
- Customer service and dispute resolution are frequently criticized, with users struggling to get refunds or adequate help when problems arise.R1R19R22R25
- High and sometimes misleading shipping costs are a significant concern for many buyers.R6R7R25R33
- The app is reported to have technical issues, including frequent forced updates, crashing, not opening, and draining battery.R10R12R20R21
- Some users find the app's interface and notification system overwhelming or difficult to use, with too many notifications and difficulty finding specific products or making inquiries.R3R15R31R37
The alternatives
Amazon Shopping offers a reliable and comfortable way to shop with a wide variety of merchandise and good pricing R52. It is known for quick deliveries when needed .
Better for: Amazon Shopping is better for users who prioritize reliable and fast delivery, a comfortable shopping experience, and a wide selection of products, especially when needing items in a hurry R52. However, some users dislike the forced Alexa AI integration and report app issues like freezing or heating up phones R51.
Head-to-head: Alibaba.com vs Amazon ShoppingeBay is a marketplace where users can find a wide range of items and sellers are generally accommodating R67. It's easy to list items on the app, though advanced listing features are only available on the website .
Better for: eBay is better for users looking for a broad marketplace with many sellers and those who might also want to sell items, though sellers should be aware of high fees and selling limits . Buyers should be cautious as some report scams .
Head-to-head: Alibaba.com vs eBay online shopping & sellingSHEIN is praised for its unbeatable prices and wide variety of options R80.
Better for: SHEIN is better for shoppers looking for very low prices and a large selection of items, particularly in fashion R80. However, users should be aware that prices can change in the cart and some products may not match photos R81R82.
Head-to-head: Alibaba.com vs SHEINTemu allows users to buy a wide variety of items, often at very low prices, with some users stating they can "buy everything" R94.
Better for: Temu is better for budget-conscious shoppers who want to buy a wide range of products at low prices R94. However, users should be prepared for an app experience that includes many promotions and games, which some find annoying, and be aware of minimum spending requirements and potential issues with "free gift" claims R93R95R96.
Head-to-head: Alibaba.com vs TemuAliExpress is a good option for budget-friendly items, especially computer hardware, and is praised for great prices and product communication . Many users report fast delivery .
Better for: AliExpress is better for shoppers looking for budget-friendly products, including specific items like computer hardware, and who appreciate good communication from sellers and potentially fast delivery . Some users find the interface not very user-friendly and report issues with the app not downloading or potential fraud R107R109R110.
Head-to-head: Alibaba.com vs AliExpressYou should stick with Alibaba.com if you are a vendor or business owner looking for excellent prices and an extremely large selection of high-quality items for wholesale or bulk purchases, and if you have had positive experiences with the platform's service and timely deliveries .
Frequently asked
Are there many scams on Alibaba.com?
Is customer service effective on Alibaba.com?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] Alibaba.com Platform siding with STEALING Suppliers: I have been dealing with an return/refund issue since APRIL, where the seller was at fault. Mind you the return has been done and refund is nowhere in sight, they want to do a fraction of agreed refund! Seller refused to make it right, I went through the platform and they have been ZERO help even after all evidence has been sent to them!
- [R3] Alibaba.com Notifications are out of control and occasional scams: WAYYY too many bs notifications and be careful what you buy because you’ll receive a something else
- [R4] Alibaba.com Báo cáo: Toàn bán hàng giả
- [R13] Alibaba.com Buyer: Too many scams. Seems to just be a waste of time.
- [R19] Alibaba.com Scam seller and Alibaba automatically closed my dispute: Scam seller never sent my package. After four months of not receiving items I opened a case and Alibaba automatically closed it after providing the tracking evidence they asked for. Terrible customer service that does not stand behind their platform.
- [R22] Alibaba.com Horrible customer service: Horrible customer service and very greedy about money. Even if the product says “Easy Return” and “Money back protection” you will not get your money back and the return process isn’t easy. Don’t expect to get your money back if something is wrong with the product.
- [R25] Alibaba.com Refund: I placed an order for $129.90 the company initiated a refund because they did not charge me enough for shipping. Their refund was for $121.40. When I asked wth with the difference in amount. I was told it was the transaction fee. So I am paying for this mistake of yours? Way to make money off of people. Wow so if I do the math right….. $8.50 x how ever many people you do this to = a good p
- [R6] Alibaba.com High price protection: Not good
- [R7] Alibaba.com Shipping prices are very high: The prices are unrealistic and they are slow to respond. · translated
- [R33] Alibaba.com Misleading Delivery Times and Poor Buyer Protection: I used the Alibaba.com app for purchases and my experience has been very disappointing. I placed an order on May 31 and paid for express shipping, with a promised delivery time of 7, 13 business days. Despite this, I still have not received my item. The seller did not provide a clear tracking number before purchase, and communication about shippi
- [R10] Alibaba.com El App no abre: La aplicación no quiere abrir
- [R12] Alibaba.com Keeps updating all the time now and forcing app updates: I have had this app for 3 years and it’s generally pretty good but I am starting to get really annoyed that it keeps updating every week. Every time I go to use it (everyday) you have to update it and several times there hasn’t been an update available but yet on the app it forces the update. I have 16 factories I work with and it’s just ver
- [R20] Alibaba.com App: After the last update, the app just shuts down after loading in
- [R21] Alibaba.com So many updates: I found the app good on the whole but recently I’ve had to update it every week ! And then the search takes you to suppliers not products. It seems a bit strange
- [R15] Alibaba.com Xeed building Services: Not easy to make an enquiry eg delivery cost / what length etc are the prices per LM ?
- [R31] Alibaba.com only cause i cant put no stars.: I’ve been trying to get price and scaling on this and I don’t get answers or anywhere at all.
- [R37] Alibaba.com Input Window❓: I want to buy a specific item. I could not find a blank field to search for it.
- [R51] Amazon Shopping Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
- [R52] Amazon Shopping Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
- [R53] Amazon Shopping Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
- [R54] Amazon Shopping this is a great app but they got the wrong bed frame for me.: I am writing a bad review because when I ordered the bed it was white and had LED lights but when it came it was all yellow brown color and it looked way more different compared to the bed I bought and it costed $130 just for it to come like this? Cmon Amazon I know you guys can do better.
- [R65] eBay online shopping & selling Allow us to disable notifications for eBay Live: Allow us to disable menu bar icon for eBay Live. - Allow us to disable notifications for eBay Live It is useless to some and it becomes quite annoying
- [R66] eBay online shopping & selling Update this app and fix the bug and repair it once immediately!: Update this app and fix the bug and repair it once immediately!
- [R67] eBay online shopping & selling Ebay has been unreliable, sellers are great: Ebay, website and app, have been super buggy and crashing for months. Very frustrating. Sellers have been very accommodating.
- [R68] eBay online shopping & selling This app actively prevents you from buying.: Search that simply does not work? Check! Jump scare auto playing video that you cannot turn off? Check! No preferences or accessibility settings? Check!
- [R79] SHEIN This was so bad, I wanna give it a zero, but I can’t. So I’ll give it a one.: Trash trash trash booty trash trash trash
- [R80] SHEIN I love shein: My favorite place to order .
- [R81] SHEIN Good but prices are weird: I order things here all the time, but say it says it’ll be 80 dollars once you check out the price goes up by about 40-50 dollars, it makes no sense
- [R82] SHEIN Me encanta: Tiene muchas opciones y variedad, pero a veces el producto no maches con la foto del producto
- [R93] Temu Keep it simple please!: I want to shop from temu but they want me to play casino games as soon as I launch their app. Then I turn off the app.
- [R94] Temu Shop like a billionaire: Man, you can buy everything off of Temu
- [R95] Temu I like it but there is an issue: I really do enjoy this app, but I don’t want to have to spend $20 minimum to buy things. Like I have what I want to checkout and it won’t allow me. It really sucks and I don’t use the app anymore because of this.
- [R96] Temu Free gift not true: I try the free gift and invited a lot of people but still not enough.. it says that the energy is not enough. So how Many people should you invite.🤦♀️
- [R107] AliExpress Never downloads: I tried to download the app but it just loads… never actually downloading. Kind of feels like this is a scammer site stealing my info when it does this.
- [R108] AliExpress Very good: Very good
- [R109] AliExpress Not very user friendly: App works well and has never crashed. The interface is not very user friendly. You have to go back and forth to find what you need. The product review link is buried on a different screen, for example.
- [R110] AliExpress Awful: I am asked to review the app regularly… and is awful.. cheep… awful app… offer a way to track sellers, which many of them are scammers or dishonest … make this app for users/customers… turn off the gamification and “supper” offers … awful app… awful This is an awful application for 2025, 2026….do something about it. It is functional, but it’s very unpleasant to navigate through in a lot of
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store