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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Alibaba.com vs Temu

Alibaba.com 4.7★ · Free to download 65
Winner Tie
Temu 4.7★ · Free to download 60

Alibaba.com is better for business-to-business (B2B) bulk purchases despite issues with scams and customer service, while Temu is better for individual consumers seeking extremely low prices but must contend with aggressive marketing tactics and inconsistent product quality.

Full reviews: Alibaba.com · Temu

Alibaba.com caters to B2B transactions with a vast selection and competitive pricing for bulk orders, though it faces significant criticism regarding scam sellers and poor customer service. Temu targets individual consumers with very low prices and frequent promotions, but users are frustrated by aggressive in-app games, misleading free gift offers, and variable product quality.

Head to head

Product Selection & Pricing edge: Alibaba.comR5R7R8R24
Alibaba.com Alibaba.com offers an extremely large selection of items, often at excellent prices, making it suitable for vendors and those looking to buy high-quality items in bulk R8R5. However, some users find prices to be high for individual purchases and report that advertised prices can be misleading R7R24.
Temu Temu provides a vast array of products at very low prices, with many users expressing satisfaction with the deals and options available . However, some items are described as cheaply made or not as expected R70R97R99.
Scams & Buyer Protection tieR1R3R4R13
Alibaba.com Alibaba.com users frequently report issues with scam sellers, fake products, and fraudulent activities on the platform R3R4R13R40. Customer service is often described as unhelpful, with disputes being closed automatically and refunds denied even with evidence R1R19R22R28.
Temu Temu users report being scammed by misleading promotions and free gift offers that require additional purchases or never materialize R64R66R81. Some also describe products as junk or not as advertised R70R97R99.
App Usability & Experience edge: Alibaba.comR9R10R12R18
Alibaba.com Alibaba.com users complain about excessive and frequent updates, which can be invasive and disrupt usage R12R18. Some also experience app crashes or difficulty opening the app R10. A requested feature is a dark mode R9.
Temu Temu's app experience is heavily criticized for constant, annoying pop-ups, ads, and forced games or spinning wheels that interrupt shopping R61R67R72R73. Users find these tactics frustrating and often close the app because of them.
Shipping & Delivery edge: TemuR7R16R28R37
Alibaba.com Alibaba.com users report very high and sometimes inconsistent shipping fees R7. There are also complaints about misleading delivery times, lost packages, and items not arriving as ordered R16R28R37.
Temu Temu generally receives positive feedback for fast deliveries . However, some users report slow shipping R81 or issues with packages arriving open .
Customer Service & Returns edge: Alibaba.comR1R19R22R25
Alibaba.com Alibaba.com's customer service is frequently described as horrible and unhelpful, with users struggling to get refunds or resolve disputes even with evidence R1R19R22R25. The return process is often not easy, despite claims of 'Easy Return' and 'Money back protection' R22.
Temu Temu's customer service is not directly addressed as a major pain point, but issues with refunds for free items and the need to return junk items are mentioned R99.
Pick Alibaba.com if

you are a business owner or vendor looking to purchase items in bulk, prioritize a wide selection of products, and are willing to navigate potential customer service issues and scams R8R24.

Pick Temu if

you are an individual consumer seeking extremely low prices and a vast variety of items, are comfortable with aggressive in-app marketing tactics, and are prepared for potentially inconsistent product quality R97.

Evidence note: Both apps have a significant number of negative reviews related to scams and customer service, but the nature of these complaints differs. Alibaba.com's issues are often about seller fraud and platform non-support for large business orders, while Temu's are more about misleading promotions and product quality for individual purchases.

Frequently asked

Are there many scams on Alibaba.com?
Yes, many users report encountering scam sellers and fraudulent activities on Alibaba.com, with some losing significant amounts of money and finding the platform's customer service unhelpful in resolving disputes R1R13R40R48.
Does Temu offer real free gifts?
Temu's 'free gift' promotions are frequently criticized as misleading; users often find they need to make additional purchases or invite many people to qualify, and even then, they might not receive the promised free items R64R66R81R87.
Why does the Temu app have so many pop-ups?
The Temu app is heavily criticized for its constant pop-ups, ads, and forced games or spinning wheels, which users find annoying and disruptive to the shopping experience, often leading them to close the app R61R67R72R73.
Is product quality good on Temu?
Product quality on Temu is inconsistent; while some users are satisfied and find items as expected R98, others report receiving cheaply made items, junk, or products that are completely different from what was advertised R70R97R99.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Alibaba.com 5/5 · US Cam am spyder: Look good good price
  2. [R7] Alibaba.com 1/5 · US Shipping prices are very high: The prices are unrealistic and there's a delay in response. · translated
  3. [R8] Alibaba.com 5/5 · US Really awesome shopping experience: Fully enjoying my experience with Alibaba. Excellent prices. Extremely large selections I highly recommend if you are a vendor or someone just looking to buy some high-quality items shop Alibaba.
  4. [R24] Alibaba.com 3/5 · US Be careful: You’re better off finding a sourcing agent or using 1688 if you’re buying products for a business. Some companies aren’t cheap on here and when I say cheap I mean they’re expensive. It’s not predatory but if you’re new to doing business in china, do more research before you start shelling out your hard earned money.
  5. [R1] Alibaba.com 1/5 · US Platform siding with STEALING Suppliers: I have been dealing with an return/refund issue since APRIL, where the seller was at fault. Mind you the return has been done and refund is nowhere in sight, they want to do a fraction of agreed refund! Seller refused to make it right, I went through the platform and they have been ZERO help even after all evidence has been sent to them!
  6. [R3] Alibaba.com 3/5 · US Notifications are out of control and occasional scams: WAYYY too many bs notifications and be careful what you buy because you’ll receive a something else
  7. [R4] Alibaba.com 1/5 · US Báo cáo: Toàn bán hàng giả
  8. [R13] Alibaba.com 1/5 · US Buyer: Too many scams. Seems to just be a waste of time.
  9. [R9] Alibaba.com 3/5 · US Add dark mode: Definitely needs a dark mode
  10. [R10] Alibaba.com 1/5 · US El App no abre: La aplicación no quiere abrir
  11. [R12] Alibaba.com 3/5 · US To many updates: I like the app but if the updates don’t stop being so frequent I will stop using. To invasive doesn’t seem secure
  12. [R18] Alibaba.com 3/5 · US Constant updates: I swear this app is constantly asking me to download a new update. How much of my information are you trying to steal?
  13. [R16] Alibaba.com 1/5 · US Horrible experience: I had multiple orders where I never received what I ordered. Either wrong product was sent or it was lost after I paid and never left the country. It also took multiple attempts to get a refund. I ended up ordering the product elsewhere as I lost faith and each time I had to buy it again because of a previous error I had to select a different store at a higher price to get
  14. [R28] Alibaba.com 1/5 · US THEY ARE THIEVES !!!: I will NEVER EVER order from this company!!! I placed an order for a moissanite bracelet that cost me more than $150 just for them to loose my package and then they kept saying my package was successfully delivered I never received it once I started chatting with the seller he sent me a picture of a whole different building somewhere else where it was dropped off . I requeste
  15. [R37] Alibaba.com 1/5 · US Misleading Delivery Times and Poor Buyer Protection: I used the Alibaba.com app for purchases and my experience has been very disappointing. I placed an order on May 31 and paid for express shipping, with a promised delivery time of 7, 13 business days. Despite this, I still have not received my item. The seller did not provide a clear tracking number before purchase, and communication about shippi
  16. [R19] Alibaba.com 1/5 · US Scam seller and Alibaba automatically closed my dispute: Scam seller never sent my package. After four months of not receiving items I opened a case and Alibaba automatically closed it after providing the tracking evidence they asked for. Terrible customer service that does not stand behind their platform.
  17. [R22] Alibaba.com 1/5 · US Horrible customer service: Horrible customer service and very greedy about money. Even if the product says “Easy Return” and “Money back protection” you will not get your money back and the return process isn’t easy. Don’t expect to get your money back if something is wrong with the product.
  18. [R25] Alibaba.com 1/5 · US Refund: I placed an order for $129.90 the company initiated a refund because they did not charge me enough for shipping. Their refund was for $121.40. When I asked wth with the difference in amount. I was told it was the transaction fee. So I am paying for this mistake of yours? Way to make money off of people. Wow so if I do the math right….. $8.50 x how ever many people you do this to = a good p
  19. [R40] Alibaba.com 1/5 · US Fraud: You now have thousands of fake suppliers on your platform committing fraud and trying to scam people. Pleas fix that issue.
  20. [R48] Alibaba.com 1/5 · US Scam: There is too many scammers on this app I lost more than 3000 dollars and I said whatever I try to buy from other sellers and still the same bull.. and then if you ask for help it hard they don’t help you they just make you lose your money and time
  21. [R64] Temu 1/5 · US Free gift not true: I try the free gift and invited a lot of people but still not enough.. it says that the energy is not enough. So how Many people should you invite.🤦‍♀️
  22. [R66] Temu 3/5 · US temu review: temu be scamming . temu say you can get free gift and make you buy things just for the free gift. and you still might not get the free gift.
  23. [R81] Temu 3/5 · US Rating: Slow shipping. I hate the little promos. Always says free items, 100% off and it never happens. Always have to spend more money to get nothing. I have gotten a lot of good things and bad things but the promos drive me crazy.
  24. [R87] Temu 3/5 · US Misleading: I’m new to purchasing items from your company. I selected 8 free gifts, however, I have not received the items.
  25. [R61] Temu 1/5 · US Keep it simple please!: I want to shop from temu but they want me to play casino games as soon as I launch their app. Then I turn off the app.
  26. [R67] Temu 1/5 · US Annoying app!: There are a lot of good things that you can buy in Temu. The thing is the app itself sucks! You have to go thru hoops everytime you open it. I just need to shop but too many things to click thru! It’s very annoying! I don’t want to play a game! I just need to shop!
  27. [R72] Temu 3/5 · US Please stop: Love shopping at temu BUT why do I can to go through 37 prompts and spinning wheels just to shop it’s soooo annoying and I just close the app
  28. [R73] Temu 2/5 · US Annoyed!: I find your spinning wheel very annoying. Why do I have to put with that every time I want to look something? It pisses a LOT of people off! Do it AFTER!
  29. [R70] Temu 1/5 · US Scam: Everything they do is very scammy and everything you get is junk.
  30. [R97] Temu 1/5 · US Not good: If you like mostly cheaply made items or getting an item completely opposite of what you ordered then this is your go to. I’ll give it that the stuff is cheap and they have a huge variety but in the end it’s just not worth it.
  31. [R98] Temu 5/5 · US Items: Most items are as expected. Some items can be a little different than expected. Sizes in most items are true to form. I love the Knick knacks and decorative items for the holidays.
  32. [R99] Temu 3/5 · GB Pot luck: 50% of the stuff that I gave bought has been junk not as advertised and that means a trip to the post office to return it! Like today’s junk an air tool with the wrong type of fittings on the sanding discs! For food and drink Temu are quite good but watch the sell by dates as these are usually short. I bought walkers quaver crisps in bulk which only a month left on the sell by date.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store