Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Alibaba.com vs Amazon Shopping

Alibaba.com 4.7★ · Free to download 45
Winner Amazon Shopping
Amazon Shopping 4.8★ · Free + IAP 70

Amazon Shopping is the better choice for general online retail due to its more reliable delivery, better customer service, and fewer reports of scams, despite recent app performance issues.

Full reviews: Alibaba.com · Amazon Shopping

Alibaba.com offers competitive pricing and a wide selection, particularly for wholesale, but is plagued by significant issues with scams, unreliable shipping, and poor customer service. Amazon Shopping, while facing recent criticism for app glitches and AI integration, generally provides a more dependable shopping experience with better delivery and support.

Head to head

Product Selection & Pricing tieR5R6R8R24
Alibaba.com Alibaba.com is praised for its excellent prices and extremely large selections, especially for vendors or those looking for high-quality items R5R8. Users find good deals and a wide variety of products R8. However, some users note that prices can be high, and it's not always the cheapest option for business purchases R6R24.
Amazon Shopping Amazon Shopping offers great choices, good pricing, and a wide variety of merchandise . Users appreciate the vast selection for everything from skincare to gifts . Many find good deals, especially Prime members .
Reliability & Trustworthiness edge: Amazon ShoppingR1R3R4R13
Alibaba.com Alibaba.com faces severe criticism for numerous scams, fake suppliers, and receiving incorrect or undelivered products R3R4R13R16. Many users report losing money due to fraudulent sellers and a lack of effective buyer protection R1R19R28. There are also instances of misleading delivery times and issues with refunds R25R37.
Amazon Shopping Amazon Shopping is generally seen as a comfortable and reliable way to shop . However, recent reviews indicate issues with packages being missing, stolen, or tampered with R99. Some users also report receiving the wrong product .
Shipping & Delivery edge: Amazon ShoppingR7R16R28R37
Alibaba.com Alibaba.com users frequently complain about very high and exaggerated shipping fees, as well as significant delays in delivery R7R37. Some orders are never received or are lost after payment R16R28.
Amazon Shopping Amazon Shopping is praised for fast delivery, with items often arriving within a few days . However, many recent reviews highlight issues with orders not being delivered on time, especially for Prime members expecting next-day delivery . Some users also report incorrect delivery locations .
Customer Service & Buyer Protection edge: Amazon ShoppingR1R19R22R25
Alibaba.com Alibaba.com's customer service is widely described as horrible and unhelpful R1R19R22. Users report that the platform sides with sellers, closes disputes automatically even with evidence, and makes it difficult to get refunds, even for products advertised with 'Easy Return' R1R19R22R25.
Amazon Shopping Amazon Shopping generally has a reputation for fantastic customer service R95. However, recent complaints indicate that customer support is becoming difficult to access due to AI integration R76R85. Users report issues with getting refunds for missing packages and a lack of support for complex problems R99.
App Performance & User Experience tieR3R9R10R12
Alibaba.com Alibaba.com users complain about frequent, invasive, and seemingly unnecessary updates R12. Some experience the app not opening or shutting down after loading R10. There are requests for features like dark mode R9 and issues with payment processing . The app also has issues with too many notifications R3 and difficulty finding specific items or making inquiries .
Amazon Shopping Amazon Shopping is experiencing significant app performance issues, with many users reporting it being cumbersome, sloppy, freezing, glitching, and crashing frequently R61R73R81. A major point of contention is the forced integration of Alexa AI, which users find annoying, slow, and disruptive to search results R61R73. The app also drains phone battery and causes phones to heat up R72.
Pick Alibaba.com if

You are a business owner or vendor looking for wholesale quantities and are willing to invest significant time in vetting suppliers and managing potential disputes, as Alibaba.com offers a vast selection and competitive prices R8R24.

Pick Amazon Shopping if

You prioritize reliable delivery, generally good customer service, and a wide selection for personal shopping, even if you encounter occasional app glitches or are frustrated by the new AI features R95.

Evidence note: Alibaba.com's reviews are heavily skewed negative regarding scams, customer service, and delivery, which contrasts with its high lifetime rating. Amazon Shopping's recent reviews show a strong negative trend related to app performance and AI, despite its very high lifetime rating.

Frequently asked

Is Alibaba.com safe from scams?
No, Alibaba.com has a significant problem with scams, fake suppliers, and users receiving incorrect or undelivered products, with many reporting losing money and finding buyer protection ineffective R3R13R16R40.
Does Amazon Shopping have good customer service?
Amazon Shopping generally has a reputation for fantastic customer service, but recent reviews indicate it's becoming harder to access human support due to AI integration, leading to difficulties in resolving complex issues like missing packages or tampered deliveries R76R85R95R99.
Are there issues with the Amazon Shopping app?
Yes, many users report that the Amazon Shopping app is currently experiencing significant performance issues, including frequent freezing, glitching, crashing, and draining phone battery, with a major point of frustration being the forced and disruptive integration of Alexa AI R61R72R73R81.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Alibaba.com 5/5 · US Cam am spyder: Look good good price
  2. [R6] Alibaba.com 3/5 · US High price protection: Not good
  3. [R8] Alibaba.com 5/5 · US Really awesome shopping experience: Fully enjoying my experience with Alibaba. Excellent prices. Extremely large selections I highly recommend if you are a vendor or someone just looking to buy some high-quality items shop Alibaba.
  4. [R24] Alibaba.com 3/5 · US Be careful: You’re better off finding a sourcing agent or using 1688 if you’re buying products for a business. Some companies aren’t cheap on here and when I say cheap I mean they’re expensive. It’s not predatory but if you’re new to doing business in china, do more research before you start shelling out your hard earned money.
  5. [R1] Alibaba.com 1/5 · US Platform siding with STEALING Suppliers: I have been dealing with an return/refund issue since APRIL, where the seller was at fault. Mind you the return has been done and refund is nowhere in sight, they want to do a fraction of agreed refund! Seller refused to make it right, I went through the platform and they have been ZERO help even after all evidence has been sent to them!
  6. [R3] Alibaba.com 3/5 · US Notifications are out of control and occasional scams: WAYYY too many bs notifications and be careful what you buy because you’ll receive a something else
  7. [R4] Alibaba.com 1/5 · US Báo cáo: Toàn bán hàng giả
  8. [R13] Alibaba.com 1/5 · US Buyer: Too many scams. Seems to just be a waste of time.
  9. [R7] Alibaba.com 1/5 · US Shipping prices are very high: The prices are unrealistic and there's a delay in response. · translated
  10. [R16] Alibaba.com 1/5 · US Horrible experience: I had multiple orders where I never received what I ordered. Either wrong product was sent or it was lost after I paid and never left the country. It also took multiple attempts to get a refund. I ended up ordering the product elsewhere as I lost faith and each time I had to buy it again because of a previous error I had to select a different store at a higher price to get
  11. [R28] Alibaba.com 1/5 · US THEY ARE THIEVES !!!: I will NEVER EVER order from this company!!! I placed an order for a moissanite bracelet that cost me more than $150 just for them to loose my package and then they kept saying my package was successfully delivered I never received it once I started chatting with the seller he sent me a picture of a whole different building somewhere else where it was dropped off . I requeste
  12. [R37] Alibaba.com 1/5 · US Misleading Delivery Times and Poor Buyer Protection: I used the Alibaba.com app for purchases and my experience has been very disappointing. I placed an order on May 31 and paid for express shipping, with a promised delivery time of 7, 13 business days. Despite this, I still have not received my item. The seller did not provide a clear tracking number before purchase, and communication about shippi
  13. [R19] Alibaba.com 1/5 · US Scam seller and Alibaba automatically closed my dispute: Scam seller never sent my package. After four months of not receiving items I opened a case and Alibaba automatically closed it after providing the tracking evidence they asked for. Terrible customer service that does not stand behind their platform.
  14. [R22] Alibaba.com 1/5 · US Horrible customer service: Horrible customer service and very greedy about money. Even if the product says “Easy Return” and “Money back protection” you will not get your money back and the return process isn’t easy. Don’t expect to get your money back if something is wrong with the product.
  15. [R25] Alibaba.com 1/5 · US Refund: I placed an order for $129.90 the company initiated a refund because they did not charge me enough for shipping. Their refund was for $121.40. When I asked wth with the difference in amount. I was told it was the transaction fee. So I am paying for this mistake of yours? Way to make money off of people. Wow so if I do the math right….. $8.50 x how ever many people you do this to = a good p
  16. [R9] Alibaba.com 3/5 · US Add dark mode: Definitely needs a dark mode
  17. [R10] Alibaba.com 1/5 · US El App no abre: La aplicación no quiere abrir
  18. [R12] Alibaba.com 3/5 · US To many updates: I like the app but if the updates don’t stop being so frequent I will stop using. To invasive doesn’t seem secure
  19. [R40] Alibaba.com 1/5 · US Fraud: You now have thousands of fake suppliers on your platform committing fraud and trying to scam people. Pleas fix that issue.
  20. [R76] Amazon Shopping 1/5 · US Going down hill: Amazon has made there money now there customer support no longer cares I’ll be going back to buying from Walmart!!!!
  21. [R85] Amazon Shopping 1/5 · US Awful company: Any company purposeFully withholding their customer support number is a wretched company. Horrible business practices. If I ask your stupid AI what your customer support numbers is, it should just tell me. Not hide it on purpose.
  22. [R95] Amazon Shopping 5/5 · US Fantastic customer service and delivered: Amazon is the best for product delivery service outstanding absolutely outstanding customer service
  23. [R99] Amazon Shopping 1/5 · US Customer Service is Trash: Package was tampered with and put into another amazon box when delivered. Someone is amazon robbed the product from the package and left the bag. I called customer service…Clowns. They were not able to order another one for me, or apply free expedited shipping from the first crime. I asked to escalate with a ticket. They would not give me any information regarding the
  24. [R61] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  25. [R72] Amazon Shopping 3/5 · US Heats up phone: I like this app, and like shopping on Amazon, but I had to uninstall it because every time I open the app my iPhone 16 Pro gets very hot. There is really no reason a shopping app should utilize so much memory, but this one does.
  26. [R73] Amazon Shopping 1/5 · US Alexa AI on Amazon Shopping: This app is nearly unusable with the addition of Alexa AI. It is slow, constantly crashes, and images regularly fail to load. The default is to share all of your data with limited control options and no ability to disable this feature.
  27. [R81] Amazon Shopping 3/5 · US Crash frequency: If you browse too long or next into recommendations it starts glitching then crashes

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store