Amazon Shopping

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] 5/5 · US Easy peasy: Great choices, good pricing, variety of merchandise. Like everything about it!
2. [R18] 5/5 · US Great: this app is a great app you can get skincare makeup etc. I recommend this app if you like online shopping. this is a great app for you. So download it now. Amazon is the best
3. [R32] 4/5 · US Application de tres haute qualite: J'adore beaucoup cette application, elle a tout ce à quoi vous pouvez penser. Vous pouvez acheter des jouets alimentaires, des cadeaux de Noël, n'importe quoi, cette application est une excellente application et je l'aime tellement. Je dis que l'expédition est assez ennuyeuse parce qu'elle ne semble pas arriver à temps. Je sais que c'est hors du contrôle des appl
4. [R162] 5/5 · US Shopping: I love to sho on Amazon I find the best product for everything I need
5. [R2] 5/5 · US Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
6. [R9] 5/5 · US So easy: Whenever I need something in a hurry Amazon always comes through
7. [R69] 5/5 · US Love it: Love the deals
8. [R132] 5/5 · US Amazon is Amazinggg: Amazon is just hands down the best online shopping app EVERRRR! But it is definitely better if you are a prime customer because you get free returns on so many things, and the price on lots of items is cheaper! AMAZON IS AMAZING!
9. [R55] 5/5 · US Fantastic customer service and delivered: Amazon is the best for product delivery service outstanding absolutely outstanding customer service
10. [R176] 5/5 · US 30 years and it keeps getting better: I've been a customer for about 30 years and the range of products, the price prices, the delivery, and the customer service just keeps getting better and better with each passing year. I am a very happy customer.
11. [R194] 5/5 · US Amazing service: We appreciate your company! Thank you for great customer service!
12. [R5] 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
13. [R7] 1/5 · US Stop with the AI!: They’ve replaced the search results with an annoying AI chatbot. Just show me search results. Replacing functional results and abandoning the model that made you a giant company is insanity.
14. [R11] 1/5 · US Alexa AI on Amazon Shopping: This app is nearly unusable with the addition of Alexa AI. It is slow, constantly crashes, and images regularly fail to load. The default is to share all of your data with limited control options and no ability to disable this feature.
15. [R25] 1/5 · US AI Bloated: Amazon, literally no one anywhere, ever wants your AI search as their default. Switch it back to normal search by default or at least give us an option to turn this garbage off
16. [R26] 1/5 · US Not as Good as Browser: I keep getting pics of dogs saying “Try Again”. Access is slow. Worst is my searches are not saved if I leave and come back later. Update It’s been over a year and the app keeps crashing. The message says someone is working on it but obviously not. I can’t complete a return
17. [R29] 2/5 · US Glitchy, closing randomly: Recently, the app has had trouble loading some pages or it only partially loads showing a partial picture. It also randomly closes on its own. Please fix.
18. [R1] 3/5 · US Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
19. [R6] 1/5 · US this is a great app but they got the wrong bed frame for me.: I am writing a bad review because when I ordered the bed it was white and had LED lights but when it came it was all yellow brown color and it looked way more different compared to the bed I bought and it costed $130 just for it to come like this? Cmon Amazon I know you guys can do better.
20. [R10] 1/5 · US Order delivery info: Just order a portable holding tank and combo kit and some weather stripping. Was offered the gift card if I applied for card. So I did and then after I completed my order that offered me getting it by Saturday. It tells me the tank, the most important part won’t be in until the end of the month or possibly beginning of next month. Not happy at all!!!
21. [R14] 1/5 · US Purchases not delivered on time: I pay for prime and more than half of my orders are not delivered when it says. Especially next day delivery. Over the last 2 months, barely anything I’ve ordered has been delivered on time.
22. [R50] 3/5 · US Heats up phone: I like this app, and like shopping on Amazon, but I had to uninstall it because every time I open the app my iPhone 16 Pro gets very hot. There is really no reason a shopping app should utilize so much memory, but this one does.
23. [R82] 3/5 · US Heavy app: The app is very heavy - my iphone battery drains so fast and heats up the phone. Pls don’t add asvertisments and animation . Its also distracting.
24. [R127] 3/5 · US Drains Phone Battery: The app works really well but sometimes takes a long time to load and always drains my phone battery/makes my phone very hot. I only try to use it for quick purchases of products I’ve already used. If I need to browse at all I use my computer, otherwise my phone battery will drop significantly and very quickly.
25. [R46] 1/5 · US too much junk: The app has too much junk programming, it eats a phone battery at an excessive rate
26. [R12] 1/5 · US Going down hill: Amazon has made there money now there customer support no longer cares I’ll be going back to buying from Walmart!!!!
27. [R16] 1/5 · US Awful company: Any company purposeFully withholding their customer support number is a wretched company. Horrible business practices. If I ask your stupid AI what your customer support numbers is, it should just tell me. Not hide it on purpose.
28. [R22] 1/5 · US Customer Service is Trash: Package was tampered with and put into another amazon box when delivered. Someone is amazon robbed the product from the package and left the bag. I called customer service…Clowns. They were not able to order another one for me, or apply free expedited shipping from the first crime. I asked to escalate with a ticket. They would not give me any information regarding the
29. [R28] 1/5 · US Really hate Amazon.: They want to remove human contact, so everything is AI. Makes it insanely difficult to navigate issues that are uncommon. Super difficult to get packages that don’t go thru USPS since it puts the pin for my house 5-10 miles down a completely different road. No contact options with delivery drivers unless they call you first. It’s just a joke.
30. [R40] 1/5 · US No dark mode: In 2026, app from a tech company and no dark mode?
31. [R44] 2/5 · US Dark mode?: How is it that it’s 2026 and the Amazon app still does not have dark mode!? How in the world are we supposed to do sleepy shopping when we can’t sleep- without blinding our partners!?
32. [R322] 3/5 · CA Blinding: Needs a dark mode for iOS
33. [R3] 3/5 · US Not ubiquitous functionality: I’d like to request an update to the functionality. The main issues are that there’s no Alexa AI for the iPad app, at least on the 11th generation I’m using, and you can’t use pictures to search for products like you can on the iPhone, which is maddening.
34. [R88] 3/5 · US Alexa blue bubbles don't work on iPad: Amazon please fix!
35. [R100] 3/5 · US Amazon Haul: Amazon Haul will not open on my iPad. The app store says the Amazon app is updated.
36. [R386] 3/5 · CA Small Writing: The writing on this App is too small for IPad mini.
37. [R30] 2/5 · US Still get advertising notification even when turned off: I like the App mostly, but currently one issue is bothering me. I have disabled all Deals & Recommendations notifications in my Amazon account, but the iOS app continues to send promotional ‘Trending on social’ push notifications. Please respect the user’s notification preferences!
38. [R287] 3/5 · CA Ads autoplaying: Please stop ads from autoplaying when I launch the iOS app.. Amazon does not need to take centre stage if I'm listening to music and decide to browse.
39. [R312] 3/5 · CA Uses notifications for ads: They have started using notifications for ads. But you need to keep notifications on to track your deliveries.
40. [R39] 1/5 · US No refund: Making me pay for prime even tho I never bought it and won’t give me a refund after I cancel it
41. [R42] 1/5 · US This was good: This website suck now because they charged me for every dime and shipping and also charged me for prime 4 times with out asking and I couldn’t even cancel it
42. [R17] 2/5 · US Returns not free: You advertise free refunds and replacements but returns are not longer free, I must either drive over 30 miles out of my way to a Staples in another city or pay to return items now. When there is a UPS drop and FedEx drop right here. You want to charge me 6.99 even when I print and attach label and package for shipping myself.
43. [R41] 1/5 · US It’s a cluttered mess: Everyone knows it. Got recommended items above the product description you’re looking at. Horizontal scrolls. Filter is awful. Search is inaccurate. It’s a complete mess , disorganized, & I hate using it for that reason. Also, delivery drones are incessant and annoying. I’m tired of the flying over my house all the time.
44. [R43] 2/5 · US Worse and worse!!!: You know what Amazon, PureFormulas website has exactly the same discounts on most products, and a lot of products are actually cheaper! Why are we paying premium to shop at Amazon? AND a whopping membership fee when the deliveries are no longer two days! PureFormulas has an overnight shipment. And why are you making this app WORSE, not better? The product description, what on
45. [R52] 1/5 · US Helen Keller could have done a better job: This is the most disorganized app I have ever used. Of course my apartment complex uses the Amazon delivery boxes and the whole experience has made me want to just delete my account.
46. [R34] 1/5 · US Ruined a Good Thing: Amazon has always been something that I enjoyed using but they have now completely destroyed the app and website by adding an AI search bar feature that cannot be turned off. I do not want an AI education about what I’m searching for. I know what I am searching for. There is NO reason to have AI telling the customer WHAT the item is. We aren’t stupid! Add a “turn off” feature
47. [R19] 1/5 · US Amazon has gone downhill: Amazon used to be good with shipping and receiving products. Now it seems like every time I order something, it is always delayed or I don’t seem to ever get my package. Not to mention I have Amazon prime so I am paying extra for “faster” deliveries.
48. [R33] 1/5 · US Useless: dont get prime shipping if anything it makes u wait longer
49. [R51] 1/5 · US Broken Promises: Over the past six months Amazon consistently misses their promised delivery day. When purchasing an item, it will tell you when you can expect it, however, it’s now one or two days behind schedule. If you’re making a purchase and planning on it being delivered when they say they will deliver it, your best add one or two days to their estimated shipping. This will help you avoid b