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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Amazon Shopping

65
Value score / 100 Worth paying? Depends It depends

Amazon Shopping is generally worth using for its wide product selection and convenience, but recent updates and service issues, particularly with delivery and customer support, are impacting its value, especially for Prime members.

Free + in-app purchases seen up to $100 4.8★ lifetime (8,410,459) since 2008

The Amazon Shopping app offers a vast selection of products and is praised for its convenience and good prices, making it a highly used shopping tool R11R138R191. However, recent updates have introduced bugs and an unappealing layout, while delivery reliability and customer service have declined, leading to frustration among users, including Prime members R1R6.

Free vs paid

The core Amazon Shopping app is free to use, allowing users to browse and purchase a wide variety of products R11R191. The primary paid aspect is Amazon Prime membership, which users pay a fee for, expecting benefits like faster, free shipping R90R138. However, many recent reviews indicate that Prime members are experiencing significant delays, missed delivery dates, and packages arriving late, undermining the value of the subscription R14R17R20R43. Some users also complain about being charged for next-day delivery that arrives days late R99.

Value complaints

  • Prime membership is seen as a waste of money due to frequent delivery delays and unfulfilled promises of fast shipping.R14R17R20R43
  • Users are charged for expedited shipping (e.g., next-day delivery) but packages still arrive days late.R99R137R340
  • Difficulty in getting refunds or dealing with payment issues, with some users reporting money being taken without reason.R10R27R40R349
  • The app's payment processing can be unreliable, causing delays in orders and making budgeting difficult for some users.R2R26R184R433

Where it delivers

  • The app offers a wide selection of products at good prices, with many users happy with their purchases.R11R30R41R191
  • Amazon Prime membership is valued by some for free and fast shipping, making it a convenient shopping tool.R90R95R138R149
  • The app is considered secure and reliable for ordering, with many users having no issues.R48R119R173R185
  • It provides convenience for ordering items, especially bulky ones, and managing subscriptions.R3R138R192
Worth paying if

Paying for Amazon Prime might still be worth it if you frequently order items and consistently receive reliable, fast shipping in your area, or if you value the other Prime benefits not covered in these reviews R90R95R138. It could also be beneficial if you order bulky items to avoid physical store trips and returns are not a frequent concern R3.

Skip / stay free if

You should skip paying for Amazon Prime if you are experiencing frequent delivery delays, missed delivery dates, or issues with packages arriving late, as many users report the service no longer justifies the cost R14R17R20R43. Also skip if you are frustrated by poor customer service, difficulty with refunds, or forced AI features that hinder the shopping experience R12.

Evidence note: Recent reviews show a significant increase in negative feedback regarding delivery issues, customer service, and app functionality, contrasting with the high lifetime rating. This suggests a decline in service quality that is not fully reflected in the overall rating.

Frequently asked

Is Amazon Prime worth the cost for delivery benefits?
Based on recent reviews, the value of Amazon Prime for delivery benefits is questionable, as many members report frequent delays, missed delivery dates, and packages arriving late, despite paying for the service or expedited shipping R14R17R20R43.
Are there issues with the Amazon Shopping app's performance?
Yes, recent updates to the Amazon Shopping app have introduced bugs, glitches, and an unappealing layout, with some users experiencing slow loading times, blank screens, and the app crashing R1R6R34R441.
Does Amazon's customer service handle issues effectively?
Many users report negative experiences with Amazon's customer service, citing difficulties in reaching a human, unhelpful AI, and problems with refunds and resolving delivery issues R7R12R21R24.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R14] 1/5 · US Horrible delivery experience: In the past month I have had 2 lost packages, a package that I paid extra for to have expressed shipping and that same package and was still delivered 2 weeks later than the date I paid for. I have 2 other packages pushed back on delivery dates without even a notice I stayed home to wait for the package and I have to go to customer service and ask if the packages is c
  2. [R17] 1/5 · US Going down hill: I loved using Amazon I have been a subscriber to prime for multiple years. recently every time I order something it takes for ever to arrive, they straight up change delivery dates every time when I’ve ordered stuff for the next day on prime it’ll arrive in more than a few days. I wouldn’t be so upset if I wasn’t paying for it and I did recently unsubscribe, they also have so much
  3. [R20] 1/5 · US Pointless: Why have prime when they’re gonna push your delivery out days later
  4. [R43] 2/5 · US The app is good. But…..: I know this’ll get lost. I’m just here to complain. I have no problem with the app itself. I’m a prime subscriber. But, it seems like the past few months whenever I order something. It never arrives when it’s supposed too. Like why do I even bother to keep my prom membership if a can’t get anything on time.
  5. [R99] 3/5 · US Too good or not?..: Its useless to get prime if everything is always late. They charged me for next day delivery and it ended up being 3 days late when its right up the street from me.
  6. [R137] 3/5 · US Delivery: Always say next day delivery for prime members NEVER have had that!! False advertising! I hate this but have to do it as homebound! Lying but charge a huge fee!
  7. [R340] 3/5 · CA Meh: Never choose the “overnight 4-8am delivery”. It’s almost 10 AM and the items still haven’t even been shipped. Bunch of liars. This isn’t the first time they’ve done this, either.
  8. [R10] 2/5 · US Payment Theft: Amazon is taking 15:89$ away from me for nothing. I am writing apple and amazon reports. They dont stop. So, Im very disappointed😡
  9. [R27] 1/5 · US Take a month to refund my money: A month to refund my money is rediculous! I hate Amazon soooo much.
  10. [R40] 1/5 · US Horrible customer service: Return an item and got a refund for an item I didn’t return that was much cheaper.
  11. [R349] 3/5 · CA Poor customer service: I am ordering from Amazon from past few years but this year it became so difficult with shipping and refunding. I ordered a product. It was supposed to come after 1 month as it was coming from another country I was waiting but the day of coming I check there was no tracking or anything so I called they said we will as the seller and get back to you they never did then I call
  12. [R2] 1/5 · US Takes too long to take the money out: Why on earth must I wait all day long for the charge to go through. Absolutely unacceptable and for that you get a one star Amazon. Good job looking like a clown.
  13. [R26] 1/5 · US Terrible Processing: Can’t get it to use Visa Debit cards that I receive as bonuses sometimes. Told me to do a bunch of stuff on the back end to be able to use them, and then didn’t use them anyways. Sleazy sales practices such as marking things up and then giving them a “discount” have made me unable to confidently use this platform anymore
  14. [R184] 3/5 · US Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
  15. [R433] 3/5 · CA Shopping made difficult: So I don’t use Walmart because they don’t charge you as you order but as they are set to ship. Now Amazon doing the same thing. This does not allow those of us living cheque to cheque to budget for our purchases because we don’t know when the money will be removed as opposed to upon making a purchase. Too bad, I was starting to use Amazon for everything. I’ll be shopping e
  16. [R11] 5/5 · US Best products for the money: I have been happy with every product I have ordered. They stand behind all the products they sell!
  17. [R30] 5/5 · US Peanut butter Oreo cookies: They just melt in your mouth. I love the taste and is that a good price at all times the price is just in my budget. Good taste and peanut butter Oreo cookies are the best.
  18. [R41] 5/5 · US Amazon!: great app! Amazon has helped me get stuff for my dream room for reasonable prices! 💛
  19. [R191] 5/5 · US Easy peasy: Great choices, good pricing, variety of merchandise. Like everything about it!
  20. [R90] 5/5 · US Benefits of Amazon: Shopping with Amazon is the greatest. Where else can you get something the next morning and being a prime member makes it totally worth it. Free shipping Doesn’t get any better than this.
  21. [R95] 5/5 · US One of my top stores: I order daily. I rarely go to the store I’f I don’t have $35 min order I have it delivered for free next say so worth
  22. [R138] 5/5 · US My most used purchasing app!: Being an Amazon Prime member, this quickly beginning in 2018 when getting my 1st smartphone (Apple SE 1st generation 32GB) was one of the most used apps on my phone! It’s much faster than booting into a computer & since the phone is always with me, I won’t forget whatever, can get it done. Be it adding a new subscription, skipping one if overloaded, making a payment
  23. [R149] 5/5 · US Love ❤: I love this app the Prime is great and I hope I can order many more of these stuff from Amazon.
  24. [R48] 5/5 · US It’s Good: I’ve no issues.
  25. [R119] 5/5 · US #1 most important app I use: Very secure very accurate and its a stable to have rather in our phones or laptops
  26. [R173] 5/5 · US 5 star review: Great service! Consistent reliable app!
  27. [R185] 5/5 · US Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
  28. [R3] 2/5 · US Convenient until it’s not: Just as the title says, Amazon is convenient until it’s not. I liked shopping on Amazon and I order some bulkier stuff through Amazon so I don’t have to drive somewhere, get out of my car, to then struggle to get in my car and bring it back home. That’s what we pay Amazon for; so why when I want but do a return I have to do all of the above in reverse.
  29. [R192] 5/5 · US So easy: Whenever I need something in a hurry Amazon always comes through
  30. [R1] 1/5 · US New update: The new update and layout is absolute trash. Very unappealing. Looks like I’m shopping on Walmart. Then, it’s been super buggy and never loads anything anymore.
  31. [R6] 2/5 · US AI is making App worse: This is still a magical piece of technology and logistics infrastructure but ever since the advent of AI LLMs for coding this app and experience has gotten worse and worse and worse. There are so many bugs and there are so many glitches and this should not be happening on a brand new handset or a brand new laptop with top-tier Wi-Fi speeds. The other apps I have which are
  32. [R34] 5/5 · US I love Amazon but..: I love Amazon Shopping and Prime benefits. I am constantly browsing or placing orders. But as of lately the app has been very glitchy and the screen goes blank or closes itself. Maybe it’s telling me to stop spending my money. Ha ha Either way I love Amazon!
  33. [R441] 3/5 · CA Crashing: Why does the app keep crashing? Can’t really use it anymore
  34. [R7] 1/5 · US Bad app: Bad app with bad customer service
  35. [R12] 1/5 · US Horrible customer service: Amazon cancelled my five orders and told me that it is my fault and for my own safety. What a BS, some stupid piece of software “flagged” my orders and then canceled all orders after that. They literally told me “sorry, but it is all your fault “. Horrible faceless customer service that is an extension of a dumb software.
  36. [R21] 1/5 · US Impossible to contact customer service this AI garbage is useless: Impossible to contact customer service this AI garbage is useless
  37. [R24] 1/5 · US Servicio al cliente: Artículo comprado correctamente con dirección correcta dice track entregado en Orlando No en mi dirección y no puedo hablar con servicio al cliente

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store