Alibaba.com vs eBay online shopping & selling

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] Alibaba.com 5/5 · US Really awesome shopping experience: Fully enjoying my experience with Alibaba. Excellent prices. Extremely large selections I highly recommend if you are a vendor or someone just looking to buy some high-quality items shop Alibaba.
2. [R19] Alibaba.com 1/5 · US Scam seller and Alibaba automatically closed my dispute: Scam seller never sent my package. After four months of not receiving items I opened a case and Alibaba automatically closed it after providing the tracking evidence they asked for. Terrible customer service that does not stand behind their platform.
3. [R61] eBay online shopping & selling 2/5 · US Shipping policies are horrible: I hate the user experience with the shipping policies, adding them, modifying them. I find these impossible to locate in the website and app and change. Mobile app very limited with how much you can do as a seller, have been pretty upset with this and all the hidden fees they slap on the sellers. Also, if they make you pay for postage and it’s more than the value of
4. [R83] eBay online shopping & selling 5/5 · US Unmatched: I can find anything on Ebay and they have been around for over twenty years and reliable if you know what, when, and who to buy from.
5. [R3] Alibaba.com 3/5 · US Notifications are out of control and occasional scams: WAYYY too many bs notifications and be careful what you buy because you’ll receive a something else
6. [R12] Alibaba.com 3/5 · US To many updates: I like the app but if the updates don’t stop being so frequent I will stop using. To invasive doesn’t seem secure
7. [R70] eBay online shopping & selling 1/5 · US Glitchy, slow, not usable: It freezes, many buttons don’t work. App update did not fix it. I just use the website now.
8. [R91] eBay online shopping & selling 1/5 · US This app gets worse and worse - and WORSE: update: keeps getting even worse. It’s so bad now. It’s hard to bid successfully. A keypad pops up just as you’re about to hit the final bid button and you have to close it before you can bid. By the time you close it the auction is over. Horrible for buyers and for sellers. Ebay live ads are all through the search results along with all the promoted list
9. [R22] Alibaba.com 1/5 · US Horrible customer service: Horrible customer service and very greedy about money. Even if the product says “Easy Return” and “Money back protection” you will not get your money back and the return process isn’t easy. Don’t expect to get your money back if something is wrong with the product.
10. [R73] eBay online shopping & selling 1/5 · US They take WAY too much money from what you earn: eBay you take WAY too much money from what the seller sells😔☹️! Stop taking all of my money, I’ve lost more money selling than I’ve made! And stop letting the buyers say that their items haven’t arrived when the tracking says it has! eBay help out your sellers some!!!!!!!!!!!!! PLUS EBAY LIVE NEVER WORKS And buyers can just say “ item does fit de
11. [R111] eBay online shopping & selling 1/5 · US Dishonest: eBay is not giving money back for item not received so much for guaranteed. I can’t get in touch with eBay just sends me to articles and page for item it says page is closed and item shows In route . I have spent thousands on this site and they do this to me. Very disappointed
12. [R6] Alibaba.com 3/5 · US High price protection: Not good
13. [R25] Alibaba.com 1/5 · US Refund: I placed an order for $129.90 the company initiated a refund because they did not charge me enough for shipping. Their refund was for $121.40. When I asked wth with the difference in amount. I was told it was the transaction fee. So I am paying for this mistake of yours? Way to make money off of people. Wow so if I do the math right….. $8.50 x how ever many people you do this to = a good p
14. [R63] eBay online shopping & selling 3/5 · US Fees: The selling fees these days are truly something to behold
15. [R102] eBay online shopping & selling 2/5 · US Profit: The service works fine..but the amount of money that you lose since eBay has to make their profit is crazy..and then having to pay another $2 fee to send the money to your bank account. The day I shipped my product I had somebody from Facebook marketplace that wanted to purchase it, if that sale would have went through I could have made an additional $30 profit. Last time I sale something
16. [R1] Alibaba.com 1/5 · US Platform siding with STEALING Suppliers: I have been dealing with an return/refund issue since APRIL, where the seller was at fault. Mind you the return has been done and refund is nowhere in sight, they want to do a fraction of agreed refund! Seller refused to make it right, I went through the platform and they have been ZERO help even after all evidence has been sent to them!
17. [R85] eBay online shopping & selling 2/5 · US HORRIBLE customer support, Buggy: Often won’t load pages, will kick you off of a page, and it’s an utter NIGHTMARE to get any sort of customer support. More AI “assistant” shoved into your throat that often refuses to lead to customer service unless you choose specific topic issues (even if it’s something else you’re dealing with and can’t solve with any of the articles). The support you get from
18. [R92] eBay online shopping & selling 5/5 · US Terrible customer service: Tried getting in touch with customer service representative and all you can do is talk to an Ai assistant that continues to hang up.
19. [R62] eBay online shopping & selling 4/5 · US Great shopping app: Nice second hand shopping, but today it’s been glitching not coming up where I can review a purchase and see where my other ones are?!