Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

eBay online shopping & selling

35
User verdict / 100 High confidence In trouble

Recent eBay app updates have led to widespread user frustration due to numerous bugs, a cluttered interface, and significant issues for sellers, despite the app's long-standing reputation as a strong marketplace.

4.8★ lifetime (4,969,014) Free to download since 2019 by eBay Inc. updated 0.1 mo ago recent negative 81% 120 reviews across 4 regions
App Performance Seller Experience eBay Live / UI Changes Removed Features Customer Support
5★87
4★22
3★40
2★72
1★554
recent reviews across 4 regions, vs the 4.8★ lifetime average

The eBay app, despite its high lifetime rating, is currently experiencing a significant negative trajectory due to recent updates. Users report frequent crashes, freezing, and a redesigned home screen that prioritizes 'eBay Live' content over personalized feeds, making it difficult for both buyers and sellers to use effectively. Sellers, in particular, are struggling with high fees, limited mobile functionality, and poor customer support.

What users like

What users complain about

  • App is frequently buggy, freezing, crashing, and failing to load contentR4R5R9R11
  • Recent updates have removed useful features like searching sold listings and customizing the home pageR3R19R21R28
  • Sellers face high fees, hidden charges, and issues with payoutsR1R2R6R7
  • The 'eBay Live' feature is intrusive, clutters the home screen, and cannot be disabledR6R12R13R19
  • Customer support is poor, often relying on AI, providing conflicting information, or being inaccessibleR11R15R44R393
  • Limited functionality for sellers on the mobile app compared to the desktop websiteR1R137R190R270
  • Issues with photo uploads and editing listings on the appR30R32R520R593
  • Problems with shipping policies, tracking, and generating labelsR1R2R15R16
  • Users report being logged out frequently and issues with app updatesR212R217R245R306
  • Concerns about account suspensions and unfair policies for sellersR10R14R23R34

Latest update · v6.264.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Bug fixes and performance improvements. We are listening! Shake your phone if you experience a problem with the app or want to send us feedback about your experience on eBay.

Recurring themes

App Performance negative
Many users report the app is buggy, freezes, crashes, and fails to load content, making it unusable for some. This contradicts the developer's notes about 'bug fixes and performance improvements'.R4R5R9R11
Seller Experience negative
Sellers are highly dissatisfied with excessive fees, hidden charges, and difficulties with payouts. They also find the app's functionality limited compared to the desktop site, especially for managing listings and shipping.R1R2R6R7
eBay Live / UI Changes negative
The 'eBay Live' feature is widely disliked, with users calling it intrusive, spammy, and cluttering the home page. Many want an option to disable it and prefer the previous personalized home screen.R6R12R13R19
Removed Features negative
Users are frustrated by the removal of key features, such as the ability to search sold/completed listings and view recently viewed items, which impacts their ability to research and shop effectively.R3R19R28R41
Customer Support negative
Many reviewers criticize eBay's customer support, citing reliance on unhelpful AI assistants, difficulty reaching human representatives, and receiving conflicting or incorrect information.R11R15R44R393

Who it's for

This app is for buyers looking for a wide selection of new and second-hand items, especially those who are comfortable navigating a potentially buggy interface and dealing with intrusive 'eBay Live' content R4R163R178R463. It is less suitable for serious sellers who rely on full functionality, transparent fees, and responsive customer support, as recent updates have made the selling experience frustrating and costly R1R2R6R7.

Evidence note: The recent reviews strongly skew negative, focusing on app performance issues, seller frustrations, and disliked UI changes. While the lifetime rating is very high, the recent sentiment indicates a significant decline in user satisfaction.

Frequently asked

Why is my eBay app crashing or freezing?
Many users report the eBay app is frequently crashing, freezing, or failing to load pages, especially after recent updates, with some suggesting reinstalling the app might help R5R9R43R191.
Can I disable eBay Live on the app?
No, many users report that the 'eBay Live' feature is intrusive, clutters the home screen, and there is currently no option to disable it or remove it from the main feed R12R19R20R26.
Are eBay's seller fees high?
Yes, many sellers complain that eBay's fees are excessive, sometimes hidden, and can significantly reduce their profits, making selling on the platform less appealing R1R2R6R7.
Has the ability to search sold listings been removed from the app?
Yes, several users are frustrated that recent updates have removed the ability to search sold or completed listings directly from the app, which was a valuable feature for pricing and research R3R28R41R425.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 4/5 · US Great shopping app: Nice second hand shopping, but today it’s been glitching not coming up where I can review a purchase and see where my other ones are?!
  2. [R163] 5/5 · US Mr Omid: The best and reasonable site for anything.
  3. [R178] 4/5 · US Love eBay but.. price gouging: I love this app and love eBay I buy things all the time and get really great deals. However the price gouging on certain products is insane and I wish this was more regulated. Listing an item for example, a stick sunscreen for 26$ not including shipping that normally is anywhere from 6 to 8 bucks is insane. I am not dumb enough to buy this but the audacity for a sell
  4. [R463] 5/5 · CA A fun way to shop: I love cheap second hand and new things! And buying them online is superb. Ty is app is famous and for a good reason. You can place bets or buy outright. You can post all that stuff you don’t need anymore. It’s just wonderful and the stuff you can find is like no where else
  5. [R78] 5/5 · US unsatisfied: i shipped my shoes to the buyer and now they don’t want to pay me i either want my money back or there’s going to be a problem Ebay is good if you buy merchandise from them when it comes to selling they want to violate your sale
  6. [R490] 5/5 · CA Ebay review: I always buy an eBay is seriously business they take pretty good care the customers and I am very satisfied. I will recommend this app.
  7. [R411] 5/5 · CA Decade + Perspective: What can I say, first & foremost I love EBay! IMHO Hands down the absolute best E-commerce Industry platform for any product in the entire world. With 2.3 Billion (that’s 2.3, 1000 million!) active listings you can find nearly any product at an amazingly low price. Canadian sellers now have access to international markets. E-bay also has a money back guarantee which gives
  8. [R436] 5/5 · CA Bargains galore: Best market place in the world
  9. [R440] 5/5 · CA Great selection: love going on it when i’m bored and want to look at cool stuff (
  10. [R136] 4/5 · US Best reselling app: I’ve been reselling for many years across platforms but this is by far the best one
  11. [R137] 4/5 · US A seller review: I hope eBay sees his review and actually takes inconsideration some of the feedback because this is not just criticism so as a seller I find it extremely useful to use my phone and sell things and eBay platform is great for that except for when it comes to using it on mobile it’s still good. It’s just that the amount of options compared to desktop is vastly limited. It would be gr
  12. [R165] 4/5 · US Good for selling: Good app for selling, although there are definitely a few glitches sometimes. Especially when it comes to shipping internationally, it can be a pain sometimes due to multiple glitches.
  13. [R5] 1/5 · US Glitchy, slow, not usable: It freezes, many buttons don’t work. App update did not fix it. I just use the website now.
  14. [R9] 1/5 · US never works: I literally cannot get this app to work to save my life. nothing loads. update update update. still doesn’t work
  15. [R11] 2/5 · US HORRIBLE customer support, Buggy: Often won’t load pages, will kick you off of a page, and it’s an utter NIGHTMARE to get any sort of customer support. More AI “assistant” shoved into your throat that often refuses to lead to customer service unless you choose specific topic issues (even if it’s something else you’re dealing with and can’t solve with any of the articles). The support you get from
  16. [R3] 1/5 · US Why remove features?: Removed the ability to search sold/completed listings from the app. Absolute waste of space on my phone now.
  17. [R19] 1/5 · US Terrible app update: The home landing page is all live feeds. No watched items, recently viewed items or recommended items. This will seriously reduce the amount of items I purchase on eBay! At least give app users the option between live feed or watched items.
  18. [R21] 1/5 · US Horrible Update: The new User Interface for the Home Screen is absolutely unusable, it’s over saturated with nothing but items I never have and never will buy. It’s not tailored at all to any of the interests I’ve spent time on curating, and when trying to search for anything the search results are completely unrelated or it’s just a horrible reprint on a terrible gildan blank or some AI slop no o
  19. [R28] 1/5 · US bring back sold completed items: so so so annoying i wish i could go back in time and be able to load the old app that showed completed listings. why remove this feature?
  20. [R1] 2/5 · US Shipping policies are horrible: I hate the user experience with the shipping policies, adding them, modifying them. I find these impossible to locate in the website and app and change. Mobile app very limited with how much you can do as a seller, have been pretty upset with this and all the hidden fees they slap on the sellers. Also, if they make you pay for postage and it’s more than the value of
  21. [R2] 1/5 · US Fix you stuff: You have a ai that help so I did it though the ai becauns I did know know what it was and it give 4 oz when it is 3 pounds how and now you want me To pay that after your hidden fees that took 8 dollars off my 20 thing so I don’t ever get 50% umm if you plane to seek to make a quick noce 10 bucks you are losses-10 bucks eBay sucks and don’t used it ever or many they can fix they st
  22. [R6] 1/5 · US They take WAY too much money from what you earn: eBay you take WAY too much money from what the seller sells😔☹️! Stop taking all of my money, I’ve lost more money selling than I’ve made! And stop letting the buyers say that their items haven’t arrived when the tracking says it has! eBay help out your sellers some!!!!!!!!!!!!! PLUS EBAY LIVE NEVER WORKS And buyers can just say “ item does fit de
  23. [R7] 1/5 · US Ridiculous fees: Too many problems with the app. Seller fees are outrageous anymore. Looking for somewhere else to start selling my items.
  24. [R12] 1/5 · US stop pushing LIVE on us: you replaced the Notification tab with a Live tab and as a seller and frequent buyer, that’s annoying. I have to go out of my way to find my notifications now. I have no interest in using your live feature. PLEASE let us opt out.
  25. [R13] 1/5 · US This app gets worse and worse - and WORSE: update: keeps getting even worse. It’s so bad now. It’s hard to bid successfully. A keypad pops up just as you’re about to hit the final bid button and you have to close it before you can bid. By the time you close it the auction is over. Horrible for buyers and for sellers. Ebay live ads are all through the search results along with all the promoted list
  26. [R15] 1/5 · US No human contact is offered: Recently not accept the tracking information sold an item and eBay’s tracking system wouldn’t accept the tracking number information. No way to contact a human being so no way to get tracking information to customer. No way for proof of delivery. No way to get the funds eBay owes me. eBay got its money, customer left perfect feedback, but I’m out my money.
  27. [R44] 1/5 · US eBay has become a scam: eBay steals your money! eBay has a new AI enforcement system that is randomly banning accounts and then not paying out your money. I’ve had an account for 17 years, not 1 issue, 99.9 rating, banned without warning and without access to my funds. Customer service refuses to help and they refuse to give ANY details as to the reason for the ban, saying that “telling you why y
  28. [R393] 5/5 · CA Thieves, Criminals: I recently sold my iPhone 12 on eBay sent the item to a guy in the states. He sent me the money and because I didn’t send a charger with the phone. He said he wanted Money back, but I was at work and told him that before I sent it and he told me to send it anyway so I work in the oilfield and I usually don’t have service on my phone when I’m at work so this guy got a hold of S
  29. [R190] 3/5 · GB Number of views.: Haven’t been able to see number of views on my items for sale now for over a month. There are some things that you can’t do in the app, but overall it’s OK. Edit 09/07/26. After a recent update some buttons, such as Notifications, don’t work.
  30. [R270] 3/5 · GB App is pretty good, concept flawed: App works pretty well although lots of functions I need regularly are not available on it. Most fundamental one is the ability to go into dispute with non-payers (happens all the time). Also it has the general feel of a small company app - everything a bit clunky, nothing quite where you expect it to be.
  31. [R30] 1/5 · US Not a good app: If you’re looking to sell some items, don’t even bother with the app. Unfortunately they force you to use some ai assistance tool wich absolutely sucks and over complicates things. It edits your photos, writes incorrect titles and descriptions. There’s no way to turn it off. To normally list things, you’ll have to upload your photos to a computer and use eBay on a browser.
  32. [R32] 1/5 · US Buggy: I try to revise my listing to lower the price but it gives me an error that says “can’t use immediate payment for local pickup “. But I specified shipping not local pickup. This is a bad bug please fix.
  33. [R520] 3/5 · CA Can’t upload photos anymore. App freezes up: Fix your app please
  34. [R593] 3/5 · AU New eBay app update: can’t choose photos from album/gallery when uploading listings, only phone: 1. New eBay app update: can’t choose photos from album/gallery when uploading listings, only phone camera. This makes listing much harder. 2. Regarding the shipping fee setup Why doesn’t eBay have a simple feature to remember shipping fees? For sellers who frequently list similar items, having to ma
  35. [R16] 1/5 · US Unfair app: It took six days instead of five And it’s even impossible. It’s only five day shipping.
  36. [R212] 3/5 · GB Login issues: The only major app the I use that keeps logging out every week or so, so I have to get to my password manager to relogin. E.g. Amazon don’t do that, what’s so difficult to just keep the session updated and secure?
  37. [R217] 3/5 · GB Unable to access: Won’t work because requires updating, and won’t update!
  38. [R245] 3/5 · GB Impossible to use: I can not get on to my eBay app you keep asking for an update but it’s impossible to provide one
  39. [R306] 3/5 · GB App has been down for 2 days on android and Apple: Can you please do something about the app being down since the last update 5 days ago? On Android, it won’t let me log in. On my iPad, I’m logged in but nothing is loading.
  40. [R10] 1/5 · US Suspended My Account: I tried to start selling in 2026 and I was a member since 2014. I haven’t used it much so I had to update my account and forgot my password. They called this suspicious so I was unable to start selling and permanently disabled my account. I went through an interview thing with customer service and they still are keeping it suspended for no reason.
  41. [R14] 1/5 · US Unfair: This people block my account permanently for posting an item cheaper than others? Screw this people!
  42. [R23] 1/5 · US AWFUL FOR SELLERS: I got charged $122 after a buyer cancelled their order after I created the label. Had to pay out of pocket with money I don’t even have. I was selling on eBay to make side money in the first place, not lose tons of it.
  43. [R34] 1/5 · US Many issues: Lost over 100$ on a recent thing I sold because the scammer replaced it with a damaged version of the same item and eBay couldn’t do anything about it. Then got two bad reviews from the scammer which permanently impacted my selling. It’s good for buying sure,but oh my the amount of ways to get scammed and lose money there’s so much you have to be careful about. Not to mention the peop
  44. [R41] 2/5 · US No More “Sold Items” Filter…: Reinstate this feature, how am I supposed to comp out items without proper resale history?
  45. [R43] 1/5 · US Trash app: Terrible app, consistently freezes and crashes, uninstalling and reinstalling doesn’t help. You’d think a large scale company like eBay can get the simple thing right?
  46. [R191] 4/5 · GB Recent update not working: Most recent update does not load in iOS 18.7.9. - the app opens and just constantly flashes where the images and text should be!
  47. [R20] 3/5 · US Good app for sellers and buyers but improvements needed.: Why isn’t there anyway to turn off the eBay live feed? I use this app mostly as a seller and it clutters up the feed. There should also be a seller selection since you have to “drill” into the seller zone where your listings are and other useful information. Can you please give us an ability to shut down the live sellers?
  48. [R26] 1/5 · US Allow us to disable everything for eBay Live: Allow us to disable menu bar icon for eBay Live. - Allow us to disable notifications for eBay Live WE DO NOT CARE ABOUT EBAY LIVE.
  49. [R425] 3/5 · CA Sold Listings: I love your service and company! You’ve always done right by me and others I know of when there was ever an issue, in a quick and fair manner. This latest update however, is creating a bit of a mess. Historically, when I’d go to my watched list and check to see what ended, it would tell me plain and simple if the item sold or if it didn’t. If it didn’t, I would know to keep an eye o

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store