Alibaba.com vs SHEIN

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R8] Alibaba.com 5/5 · US Really awesome shopping experience: Fully enjoying my experience with Alibaba. Excellent prices. Extremely large selections I highly recommend if you are a vendor or someone just looking to buy some high-quality items shop Alibaba.
2. [R24] Alibaba.com 3/5 · US Be careful: You’re better off finding a sourcing agent or using 1688 if you’re buying products for a business. Some companies aren’t cheap on here and when I say cheap I mean they’re expensive. It’s not predatory but if you’re new to doing business in china, do more research before you start shelling out your hard earned money.
3. [R62] SHEIN 5/5 · US I love shein: My favorite place to order .
4. [R65] SHEIN 5/5 · US Awesome: You cannot beat the prices on this website. Please check it out !
5. [R27] Alibaba.com 3/5 · GB Keeps updating all the time now and forcing app updates: I have had this app for 3 years and it’s generally pretty good but I am starting to get really annoyed that it keeps updating every week. Every time I go to use it (everyday) you have to update it and several times there hasn’t been an update available but yet on the app it forces the update. I have 16 factories I work with and it’s just ver
6. [R36] Alibaba.com 3/5 · GB So many updates: I found the app good on the whole but recently I’ve had to update it every week ! And then the search takes you to suppliers not products. It seems a bit strange
7. [R81] SHEIN 3/5 · US Actual total: The total price of my items in the cart is way less than the check out quantity. There is no break down of how the check out total was calculated.
8. [R115] SHEIN 1/5 · US Ms. May: All the coupons popping up on my screen while I’m trying to like check out or search for an item is very confusing and not helpful or true savings. Just be straightforward with the coupons or keep them off the site. It’s just ridiculous.
9. [R16] Alibaba.com 1/5 · US Horrible experience: I had multiple orders where I never received what I ordered. Either wrong product was sent or it was lost after I paid and never left the country. It also took multiple attempts to get a refund. I ended up ordering the product elsewhere as I lost faith and each time I had to buy it again because of a previous error I had to select a different store at a higher price to get
10. [R19] Alibaba.com 1/5 · US Scam seller and Alibaba automatically closed my dispute: Scam seller never sent my package. After four months of not receiving items I opened a case and Alibaba automatically closed it after providing the tracking evidence they asked for. Terrible customer service that does not stand behind their platform.
11. [R75] SHEIN 3/5 · US delivery: i love shein. great prices in all. but also not that great of quality when it comes to hoodies, or certain or most shirts. not that much is comfortable cotton. also the only other problem i have is it always comes so late, and im definitely not paying 12 dollars for express shipping when you dont even know if its going to speed up the process or not and you waste an extra 12. it always
12. [R106] SHEIN 1/5 · US Late orders: They continue to send my stuff later then the day they send it on constantly having me cancel my trips because they send the clothes late and don’t want me give me Atleast half my money back that I spent with this shien has just fell off completely it used to be about affordable stuff not they are high and low quality and send the wrong sizes all the time.
13. [R39] Alibaba.com 3/5 · GB Colin: I find it a bit expensive
14. [R70] SHEIN 2/5 · US CHANGES PRICES strategically‼️: You remove an item to less’n the price “supposedly” but now most items might move to regular price since you remove an item. Coupons may affect your payment as well. Sometimes is even better not applying any coupon at all.
15. [R63] SHEIN 3/5 · US Good but prices are weird: I order things here all the time, but say it says it’ll be 80 dollars once you check out the price goes up by about 40-50 dollars, it makes no sense
16. [R69] SHEIN 3/5 · US Constantly changing prices feel like I’m being scammed.: I don’t like the way the prices of your items change once you put them in your cart or when you simply check your cart to see what the total price is, and it has changed from the last time, you checked it, even though you haven’t added or removed anything. Also, I find myself spending more time, spinning wheels, and trying to get free items
17. [R22] Alibaba.com 1/5 · US Horrible customer service: Horrible customer service and very greedy about money. Even if the product says “Easy Return” and “Money back protection” you will not get your money back and the return process isn’t easy. Don’t expect to get your money back if something is wrong with the product.
18. [R31] Alibaba.com 1/5 · US horrible customer service: I ordered a carbon hood for my car. the box came with 2 holes in the side at delivery and i took pictures. the hood had 2 large dents and one of them the carbon was cracked. they found “insufficient evidence” and offered me 100$ not even fraction of the order cost.
19. [R99] SHEIN 3/5 · GB Customer service: Very annoyed with customer service team.
20. [R107] SHEIN 5/5 · US Shein: I have gotten so many good products and they have great quality and costumer service