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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

SHEIN

60
User verdict / 100 High confidence Divided

SHEIN continues to be a popular shopping app due to its wide selection and affordable prices, but recent user reviews highlight significant issues with inconsistent pricing, misleading promotions, and unreliable delivery, which contradict the app's previously high satisfaction.

4.7★ lifetime (2,961,725) Free to download since 2014 by ROADGET BUSINESS PTE. LTD. updated 0.0 mo ago recent negative 19% 120 reviews across 4 regions
Pricing Issues Scam Promotions Delivery Problems Product Quality/Accuracy Customer Service
5★611
4★67
3★51
2★33
1★138
recent reviews across 4 regions, vs the 4.7★ lifetime average

SHEIN offers a vast selection of products at generally low prices, making it a favorite for many shoppers. However, recent feedback indicates growing frustration with prices changing unexpectedly at checkout, deceptive 'free gift' promotions, and frequent problems with delivery times and customer service.

What users like

  • Wide variety of products and styles availableR19R24R27R14
  • Generally affordable pricesR3R14R17R21
  • Good quality for the price on many itemsR8R11R18R29
  • Positive customer service experiences reported by some usersR18R34

What users complain about

  • Prices frequently change between browsing and checkout, often increasing significantlyR6R37R79R268
  • Promotions, games, and 'free gifts' are often misleading or scams, requiring excessive effort for no rewardR31R37R71R159
  • Delivery is frequently delayed or unreliable, with packages sometimes going missing or being mishandledR55R94R175R206
  • Customer service is often unhelpful, especially regarding refunds or package issuesR158R186R191R215
  • App interface is cluttered with pop-ups and difficult to navigateR32R93R125R491
  • Product quality can be inconsistent, with some items not matching descriptions or photosR19R55R103R209

Latest update · v15.0.3

What the developer says changed (the verdict above weighs this against what reviewers report):

Recent updates: 1. We've fixed some issues and made performance improvements to provide you with a better experience. 2. More surprises are waiting for you to explore on the SHEIN App!

Recurring themes

Pricing Issues negative
Many users report that item prices change unexpectedly, often increasing, between adding to cart and checkout. This makes the final price much higher than anticipated and feels like a scam to some.R6R37R79R117
Scam Promotions negative
A significant number of reviews criticize the app's 'free gift' games, coupons, and promotions as misleading or outright scams. Users spend considerable time on these only to find it impossible to redeem rewards or that the offers are fake.R31R37R64R70
Delivery Problems negative
Users frequently experience late deliveries, packages not arriving, or items being mishandled by carriers. Some report waiting over a month for orders or having packages stolen.R55R65R94R131
Product Quality/Accuracy mixed
While many praise the quality for the price, others are disappointed, noting items don't match photos, sizes are incorrect, or materials are not as described.R19R55R103R195
Customer Service negative
Several users report poor customer service, particularly when trying to resolve issues like missing items, refunds, or order edits. Some mention difficulty getting responses or satisfactory resolutions.R158R186R191R215

Who it's for

SHEIN is for shoppers looking for a wide range of trendy and affordable clothing and accessories R14. It's suitable for those who are patient with delivery times and willing to navigate potential pricing inconsistencies or misleading promotions R21. It is not for users who expect straightforward pricing, reliable promotions, or quick, guaranteed delivery R6R31R55.

Evidence note: The recent reviews skew heavily towards negative experiences, particularly regarding pricing, promotions, and delivery. While there are still many positive reviews praising variety and affordability, the recurring negative themes are strong and consistent across multiple users and regions. The developer's notes mention 'fixed some issues and made performance improvements,' but recent reviews directly contradict this, with users still reporting issues like app difficulty and payment errors .

Frequently asked

Does SHEIN have consistent pricing?
No, many recent reviews indicate that prices on SHEIN frequently change, often increasing significantly between the time an item is added to the cart and checkout, leading to unexpected higher totals R6R37R79R268.
Are SHEIN's 'free gift' promotions legitimate?
Based on recent user reviews, many 'free gift' promotions, games, and coupons on SHEIN are considered misleading or scams, requiring extensive effort or inviting others without delivering on the promised rewards R31R71R159R367.
How reliable is SHEIN's delivery?
Delivery reliability is a significant concern for many recent SHEIN users, with frequent reports of late arrivals, packages not being delivered, or items being mishandled by carriers R55R94R175R206.
Is SHEIN's customer service helpful?
Recent reviews suggest that SHEIN's customer service is often unhelpful, especially for issues like missing items, refunds, or modifying orders, with users reporting difficulty getting satisfactory resolutions R158R186R215R259.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R19] 1/5 · US Me encanta: Tiene muchas opciones y variedad, pero a veces el producto no maches con la foto del producto
  2. [R24] 5/5 · US Favorite place to shop: I absolutely hate shopping in stores for clothes, SHEIN is IT for me!!!! I’ve bought furniture clothes shoes and everything you can think of. The only thing that is disappointing is the changes they have made this past year with using your points for all purchases, if has deterred me from wanting to do reviews now and I did all reviews. Why keep getting points for all the t
  3. [R27] 5/5 · US So many options: I like low prices
  4. [R14] 5/5 · US Deals: Lots of choices, good price.
  5. [R3] 5/5 · US Awesome: You cannot beat the prices on this website. Please check it out !
  6. [R17] 5/5 · US Loving it: Love the prices and the quality of the products
  7. [R21] 5/5 · US Affordable: I hardly ever get anything I was super disappointed in, shop and research and you’ll most likely get a good version of what you want for the price!
  8. [R8] 5/5 · US Love SHEIN: So far everything that I ordered and received are very good.
  9. [R11] 5/5 · US SHEIN: Es un excelente comerciante, producto con calidad, adecuado.
  10. [R18] 5/5 · US Shein: I have gotten so many good products and they have great quality and costumer service
  11. [R29] 5/5 · US Worth: Chinese stuff but it’s decent quality decent shipping and they give you free stuff whenever u log in we will see how the next order goes or if it comes in time for vacation
  12. [R34] 5/5 · US SHEIN US THE BEST: I’ve been ordering from SHEIN for years. I’m always a satisfied customer when I shop here! Great prices , great products, and super great customer service! My favorite place to shop!!!
  13. [R6] 3/5 · US Good but prices are weird: I order things here all the time, but say it says it’ll be 80 dollars once you check out the price goes up by about 40-50 dollars, it makes no sense
  14. [R37] 3/5 · US Constantly changing prices feel like I’m being scammed.: I don’t like the way the prices of your items change once you put them in your cart or when you simply check your cart to see what the total price is, and it has changed from the last time, you checked it, even though you haven’t added or removed anything. Also, I find myself spending more time, spinning wheels, and trying to get free items
  15. [R79] 3/5 · US Actual total: The total price of my items in the cart is way less than the check out quantity. There is no break down of how the check out total was calculated.
  16. [R268] 3/5 · GB Changing prices: I placed 9 items in benfen10my basket, only to find every item had almost doubled from shopping to payment ? This is my second order on shein, don’t know why this happened as I couldn’t find any explanation. Quite perplexed and disappointed in my shopping experience.
  17. [R31] 1/5 · US Scammers: Don’t ever believe their gifts and coupons and don’t follow their requests
  18. [R71] 2/5 · US Fake Gifts SCAM: They put a giveaway for new acounts and then when you try to redeem “it’s something wrong with the app”
  19. [R159] 1/5 · US Promotions are all scams! Save yourself the time and energy: This app’s “free gift” promotions are absolute garbage! They are designed to waste your time and pressure you into recruiting other people, only to keep adding on tasks when you’re supposedly “almost there”. If the chances of actually earning these rewards is so low, then stop advertising them like they are easily attainable!! It feels
  20. [R55] 3/5 · US delivery: i love shein. great prices in all. but also not that great of quality when it comes to hoodies, or certain or most shirts. not that much is comfortable cotton. also the only other problem i have is it always comes so late, and im definitely not paying 12 dollars for express shipping when you dont even know if its going to speed up the process or not and you waste an extra 12. it always
  21. [R94] 1/5 · US Late orders: They continue to send my stuff later then the day they send it on constantly having me cancel my trips because they send the clothes late and don’t want me give me Atleast half my money back that I spent with this shien has just fell off completely it used to be about affordable stuff not they are high and low quality and send the wrong sizes all the time.
  22. [R175] 1/5 · US Horrible: SHEIN needs to find a better way to get the items delivered. I’ve ordered three different times giving the benefit of doubt each time was horrific . I’ll NEVER ORDER from this app again. Both delivering carriers they use and aren’t worth the time or day stressful for no damn reason
  23. [R206] 1/5 · US dont get this app: the delivery is never on time, it was almost a month since i got my first package, they dont give u updates on where ur package is ive been waitin 3 days for a update n theres nothin dont get this app unless u wanna waste ur time
  24. [R158] 1/5 · US Buyer Beware: missing items and no refund: I am extremely disappointed with my experience shopping with Shein. The first issue I had was that my account was hacked, and someone placed an order using my payment information. Thankfully, I was eventually able to get a refund for that incident. Unfortunately, things only got worse. I recently placed an order for 15 of the same item, but I only recei
  25. [R186] 1/5 · US Horrible customer service: The driver stole my package and acted like he delivered it by taking a picture of the package at my door and took off with my package. I checked my front door the day of & my mailbox & it was nothing there. they refused to give me my refund back do not order from here AT ALL.
  26. [R191] 2/5 · US scam!: they wont let you exchange an item that clearly doesnt fit! without providing measurements even tho you sent them pictures that proves it doesnt fit. DO NOT SHOP WITH THEM
  27. [R215] 1/5 · US Terrible customer service: None of my issues have been resolved by contacting them
  28. [R32] 2/5 · US Too much: It’s so much just to look and see stop with all the spins and stuff
  29. [R93] 1/5 · US To much ads: To much ads this app sucks
  30. [R125] 1/5 · US Ms. May: All the coupons popping up on my screen while I’m trying to like check out or search for an item is very confusing and not helpful or true savings. Just be straightforward with the coupons or keep them off the site. It’s just ridiculous.
  31. [R491] 3/5 · CA So stressful and so confusing: Trying to get my cart adding new things it’s just so annoying just pop-ups all the time. It’s really not user-friendly.
  32. [R103] 3/5 · US Le doy un 3 porque hay prod que no vienen con la talla correcta: Y la tel
  33. [R209] 1/5 · US received polyester dresses that was supposed to be linen you need to be specific.: They are layers when it comes about material’s. I’m not going to buy anymore. 🏃🏿‍♀️🤮 .
  34. [R117] 3/5 · US Checking out: My problem is you don’t make it simple, Trying to find why the price is so high when it should only be 20 some dollars but being charged 80 something
  35. [R64] 1/5 · US Scammers: Scam games
  36. [R70] 1/5 · US Discount: I was made to believe that I was paying for a sufficient discount! I almost feel like I was scammed
  37. [R65] 1/5 · US Super bad: I bought something and it never arrived
  38. [R131] 1/5 · US Garbage: Terrible company. They hire the cheapest carriers and they never deliver your items.
  39. [R195] 3/5 · US Clothes: Often disappointed in clothes
  40. [R367] 3/5 · GB RIGHT!: Shein is a pretty good and very much affordable app. But I’ve had an issue recently which has scammed me for money..’. Shein told me to pick 3 free items and if i bought 1 thing from my cart i would get them. I spent £3?? And those things for free NEVER came. Dont trust those scams.
  41. [R259] 3/5 · GB Customer service: Very annoyed with customer service team.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store