MyHeritage alternatives

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R6] MyHeritage 3/5 · US Frustrated: I love the app, but seriously considering switching to another company as I can never access the app. I only open the app on a rare occasion when I need to access something and every time I have to log in, which usually takes 2 days which is annoying but now it won’t even let me log in. On my first attempt it is telling me too many attempts and locking me out.
2. [R13] MyHeritage 1/5 · US App crashes immediately: the app crashes when i try to open it. i get the opening screen then within a second it closes the app
3. [R16] MyHeritage 1/5 · US App crashes: The app just started to crash as I open it for no reason. Uninstalled it then reinstalled it. Still crashes for no reason.
4. [R17] MyHeritage 5/5 · US Crashes on ipad: Just installed on ipad and it crashes on app open.
5. [R1] MyHeritage 1/5 · US Fake: I have sent the kit since two months and till now I haven't gotten the result this is such a fake service and no one answers after get the money
6. [R3] MyHeritage 3/5 · US Poor customer service: I subscribe to myheritage complete subscription. After using it a couple of days on a free trial, I decided to cancel it. A few days later, after some reflection, I decided to keep the app and I did it before the end of my free trial. When I went back to the app, it would not allow me to access all of the benefits, listed for the complete subscription I have tried multiple
7. [R4] MyHeritage 1/5 · US Scam: would give them less stars if I could. I did the dna test and got my results back relatively quickly which wasn’t the issue. The problem started when I paid the extra 50 bucks to do the health report. They said they would use the sample from my dna and it would take about a month. That was in February of 2026 it’s now July of 2026 and I still have yet to get anything but the run around from
8. [R7] MyHeritage 1/5 · US They’re lying about 4.9 stars: It is absolutely outrageous how terrible their customer service is. Before you trouble yourself just do a quick google search on “how to get ahold of my heritage”. I’ve never gotten so frustrated in my life. You are sent in loop after loop after loop of some ai. If you somehow manage to get the ai to have a human email you, good luck because by the time you respond
9. [R9] MyHeritage 3/5 · US Organize family: Way to organize family members into a tree. You have to pay a ridiculous price to view other people’s records or published records that might help your research. In the meantime you are putting your stuff out there for free. Don’t pay in my opinion.
10. [R12] MyHeritage 3/5 · US Came for the DNA testing; regret the subscription: As the title says, affordable DNA testing is what brought my wife and I to MyHeritage. I already had started a family tree on FamilySearch.org, which is free. But to keep things simple, I let my trial on MyHeritage roll over to one of their subscription plans. That's were things get confusing. MyHeritage has a number of subscription plans, but t
11. [R18] MyHeritage 3/5 · GB Needs a pay monthly for complete plan please!: I love my heritage but I do wish they did a pay monthly complete plan, MY HERITAGE PLZ DO PAY MONTHLY!
12. [R20] MyHeritage 5/5 · US Amazing platform but..: This service should be free with the subscription included with purchase of the kit. Heritage should be accessible for free once testing yourself.
13. [R21] MyHeritage 3/5 · GB Glitchy and not intuitive: The app is really clunky to use. It’s not easy to accept hints, the buttons are hidden, and it’s near impossible to add photos. Generally, I don’t feel like I’d keep using the app beyond the free trial because of this
14. [R27] MyHeritage 3/5 · GB Useful but could be better: The app is useful, but lags way behind what you can do in the browser version. For example, you cannot save photos from a matching record, and selecting the wanted date by ticking is not as easy as the new method in the browser version. I thought the app and browser were synchronised (change the data in one and it appears in the other), but if it is then there is a long
15. [R30] MyHeritage 3/5 · GB It’s got buttons, menu and flashing lights, but doesn’t seem to have options to link things.: It seems to have lots of features (visually), but how you link records to your tree is anyone’s guess. Once the correct census details are found, there’s an option to upload a comment, but no option to link to the person in your tree. It finds people that seem to match, but with incorrectly spelt names a
16. [R33] MyHeritage 3/5 · GB Missing an important feature: Really good app but misses a feature where I could not connect (relationship) between a person in a tree and another one who is already in the tree.
17. [R15] MyHeritage 3/5 · GB İsrail company: I applied for a DNA test on January 6th, and it's January 15th now, and I'm still waiting for the results. The longer I wait, the more impatient I become, and my excitement is fading; I'm just waiting for the damn results... This company is Israeli, my Muslim brothers and sisters, know where your money is going when you spend it.
18. [R37] MyHeritage 1/5 · US Incorrect/basic results: Results are not accurate. It is either very basic or their database is not reliable. I have direct ancestry to a region from one of my grandparents that this completely disregarded. AncestryDNA would be my go to instead.
19. [R55] Ancestry 5/5 · US The Good😊The Bad😠& The Ugly🥴= Me: Love History and Real Life. Can’t get enough of Ancestry. I have been working on my family history since the 1980’s and that was all done in Court Houses, Public Libraries and knocking on on doors. Meeting strangers for anything they could confirm/ deny/ embellish/ or add to! It was fun but Ancestry has confirmed for me all of that ground work decades ago. In my
20. [R61] Ancestry 5/5 · US My Ancestors: I’m amazed at what I have discovered about my family.
21. [R52] Ancestry 4/5 · US Finding a cousin: Remains to be seen
22. [R66] 23andMe 5/5 · US Fun and interesting: Love seeing updates like new relatives. Break downs of your heritage. I have yet to pay for more info.
23. [R72] 23andMe 4/5 · US Fun and educational: I have alot of fun reading the historical matches and finding out where I came from
24. [R78] 23andMe 5/5 · US Very interesting and useful: I am very pleased that I purchased this test. There is a lot of useful and interesting information. I don't regret it at all. And new information keeps coming in.
25. [R76] 23andMe 5/5 · US Great app: Fascinating and if u get locked out of ur account for whatever reason, it’s easy peasy getting it back with their verification process.
26. [R80] FamilySearch Tree 5/5 · US Best!!!: Helped me so much!
27. [R90] FamilySearch Tree 5/5 · US Families: I get to meet my families and ancestors, the spirit of Elijah
28. [R92] FamilySearch Tree 5/5 · US Never known so much: I seriously have never been more engulfed in my family history. GAME CHANGER.
29. [R89] FamilySearch Tree 2/5 · US Glitching won’t stop!: If I open too many documents at one, the app will freeze. If I press the buttons to go forward or backward, too quick it freezes. When I’m digging through large index files, it lags and tries to crash. Sometimes it’s refusing to merge duplicates. This is happening more often than not. I’m not trying to be picky. I just contribute a lot to your platform. And as I load up an
30. [R94] Family Life! 5/5 · US THIS GAME IS SO GOOOOOD: Ok so! When u join it's just you then you meet people and you get to pick what your story is all about (psst u can even chose who you want your kid to marry!) ANDD the best part is.... there's barely anyyyyy ads! The only ads there are is when you wanna chose something for your family and a normal ad every like, 15 mins?!? Whoever you are get this game while it's still in
31. [R97] Family Life! 5/5 · US Love it!: I think it’s really good cause it expresses you before you can become a mom or a dad and I think it’s really realistic and I think it’s really fun and you do get to create your own family tree so you can see long and long and long long or long so I think it’s a really good game really recommended love it
32. [R108] FamilySearch Memories 5/5 · US Peace of mind!: With all of the terrible wild fires in the West this year… I have peace of mind … knowing that most of my precious family photos, certificates, letters, are safely copied and stored in Memories at the FamilySearch website!
33. [R111] FamilySearch Memories 5/5 · US EXACTLY what I was looking for!: For many, many years, I fretted over the idea that all of the fun things we had done as children would not be told to future generations. Sure, they would know our names and would know us as adults, but they would never know who we were during those form of the years. Our family used to sit around and talk about these stories as a means of entertainment when the li
34. [R114] FamilySearch Memories 5/5 · US Blessings from: Family Search Memories is a great way to record experiences of my life for the benefit of my posterity
35. [R116] FamilySearch Memories 5/5 · US I delayed writing my history until I turned 83.: So far, this is quite easy and I would recommend it to anybody to begin to write their history before they kicked the bucket.
36. [R2] MyHeritage 5/5 · US About my heritage: Im so happy that I discovered finally my jewish roots, always had on my mind from where i came from due my grand grandparents, grandparents past away when I was children, so never knew my heritage history, but now I feel complete and proud of my family. Thanks to this app I know where I belong
37. [R8] MyHeritage 5/5 · US MyHeritage: The MyHeritage app continually improves and seems to be very accurate and matches my genealogical research.
38. [R23] MyHeritage 5/5 · US European heritage: If you have European heritage, then this is the website to use for your DNA test. Unlike other DNA websites, not only will you find your DNA matches here in the United States, but in any European country, you may have descended from.
39. [R32] MyHeritage 5/5 · US MyHeritage: Family Tree & DNA: Great company helped me found out my ethical background, and build my family tree.
40. [R36] MyHeritage 3/5 · GB Payment: there was an automatic payment that I can't cancel to get a refund, tech support doesn't answer me, I'm shocked, got unexpected stress, almost £200 withdrawn without warning. expensive support, is it possible to cancel the payment?
41. [R41] MyHeritage 1/5 · US Wierd charges: I called to cancel my subscription last year due to high subscription charges of 100-200 I don’t remember. 1 year later they are trying to charge me $300 for the membership that I already cancelled. Reaching out to customer. Service is almost impossible.
42. [R45] MyHeritage 1/5 · US Would not give me my credit back: This company would not give me my credit back. They automatically charged me and I contacted them the same day to get the credit and cancel because I cannot afford it and they do not give me my credit