Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

MyHeritage vs FamilySearch Tree

MyHeritage 4.9★ · Free + IAP 65
Winner FamilySearch Tree
FamilySearch Tree 4.8★ · Free to download 75

FamilySearch Tree is the better choice for building a family tree due to its free access and collaborative features, while MyHeritage is a strong contender for DNA testing, especially for European heritage.

Full reviews: MyHeritage · FamilySearch Tree

MyHeritage excels in DNA testing, particularly for European ancestry, but is plagued by high subscription costs and poor customer service. FamilySearch Tree offers a completely free platform for building family trees and accessing records, though users report issues with app stability and the collaborative editing model.

Head to head

DNA Testing & Ethnicity Results edge: MyHeritageR1R2R4R18
MyHeritage MyHeritage users praise its DNA testing for discovering roots and finding relatives, especially for European heritage R2R23. However, some users report long waits for results, unreceived kits, or inaccurate ethnicity estimates compared to other services R1R4R18.
FamilySearch Tree FamilySearch Tree does not offer DNA testing directly, but some users mention using it to verify potential relatives found through DNA services like MyHeritage and Ancestry .
Family Tree Building & Records edge: FamilySearch TreeR8R9R12R14
MyHeritage MyHeritage is seen as a good tool for organizing family members into a tree and finding fascinating discoveries R8R14. However, many features, including viewing other people's records or published records, require a paid subscription R9R12. Some users also find the app clunky for accepting hints or adding photos .
FamilySearch Tree FamilySearch Tree is highly praised for its ability to help users trace ancestors, view legal documents, and preserve family history . It is noted as being completely free and having extensive information R92R110. However, some users find it difficult to navigate and wish it was easier to use .
Ease of Use & App Functionality tieR5R6R13R15
MyHeritage MyHeritage is generally described as easy to use and well-organized . However, many users report significant issues with the app crashing, especially on iPads, or failing to open R13R15. Some features are only accessible on the browser version, and the app can be glitchy or clunky R5. Logging in can also be frustrating, with issues like being locked out or invalid codes R6.
FamilySearch Tree FamilySearch Tree users find it generally easy to use for research and sharing R92. However, many recent reviews highlight significant app stability issues, including freezing, lagging, crashing, and difficulty with navigation or specific functions after updates . Users also report frequent login problems .
Customer Service & Support edge: FamilySearch TreeR1R3R4R7
MyHeritage MyHeritage receives overwhelmingly negative feedback regarding its customer service. Users describe it as terrible, useless, frustrating, and impossible to reach, with automated systems and AI assistants that don't help R1R3R4R7. Issues include unaddressed complaints about DNA kits, subscription problems, and refund requests R1R4.
FamilySearch Tree FamilySearch Tree reviews do not frequently mention direct customer service interactions. Some users report issues with the chat function shutting down the app .
Pricing & Value edge: FamilySearch TreeR9R12R20R24
MyHeritage MyHeritage is a free download with in-app purchases and subscriptions. Users frequently complain about high subscription prices, the necessity to pay to access records or communicate with relatives, and automatic renewals that are hard to cancel R9R12R20R24. Many feel that after paying for a DNA kit, access to results or related features should be free R20.
FamilySearch Tree FamilySearch Tree is free to download and use, with many users highlighting its completely free nature and the vast amount of information available without cost R92R110. Some users, however, mention a perceived lack of information or the need to pay for certain details, which contradicts the general sentiment of it being free .
Data Accuracy & Collaboration edge: MyHeritageR8R10R18R37
MyHeritage MyHeritage is generally seen as accurate and continually improving R8. However, some users dispute the accuracy of ethnicity results, finding them inconsistent with other services or direct ancestry R18R37. There's also a concern about data breaches R10.
FamilySearch Tree FamilySearch Tree is a collaborative platform, which means multiple users can edit the same tree. While this can lead to extensive information and preservation , it also causes significant frustration for users who find others changing their research or adding incorrect information to their immediate relatives R64R69R82R90. Users also report difficulty correcting errors or merging duplicates R69.
Pick MyHeritage if

you are primarily interested in DNA testing, especially if you have European heritage, and are willing to pay for subscription features R2R23.

Pick FamilySearch Tree if

you want a completely free platform to build and explore your family tree, access historical records, and are comfortable with a collaborative editing model R92.

Evidence note: Reviews for MyHeritage frequently highlight issues with customer service and subscription costs, while FamilySearch Tree reviews often focus on app stability and the challenges of collaborative tree editing.

Frequently asked

Is MyHeritage DNA testing accurate?
MyHeritage DNA testing is generally considered accurate by many users, particularly for European heritage, but some users report inconsistent or basic ethnicity results compared to other services R2R18R23R37.
Is FamilySearch Tree completely free?
Yes, FamilySearch Tree is highlighted by many users as being completely free to use, offering extensive information and tools for family history research without any cost R92R110.
What are the main problems with MyHeritage?
The main problems with MyHeritage include extremely poor customer service, high subscription costs for essential features, difficulty canceling auto-renewals, and frequent app crashes or login issues R1R3R4R7.
Can others edit my family tree on FamilySearch Tree?
Yes, FamilySearch Tree operates on a collaborative model where other contributors can add or change information on the tree, which can lead to frustration for users who find incorrect details or unwanted additions to their immediate relatives R64R69R82R90.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] MyHeritage 1/5 · US Fake: I have sent the kit since two months and till now I haven't gotten the result this is such a fake service and no one answers after get the money
  2. [R2] MyHeritage 5/5 · US About my heritage: Im so happy that I discovered finally my jewish roots, always had on my mind from where i came from due my grand grandparents, grandparents past away when I was children, so never knew my heritage history, but now I feel complete and proud of my family. Thanks to this app I know where I belong
  3. [R4] MyHeritage 1/5 · US Scam: would give them less stars if I could. I did the dna test and got my results back relatively quickly which wasn’t the issue. The problem started when I paid the extra 50 bucks to do the health report. They said they would use the sample from my dna and it would take about a month. That was in February of 2026 it’s now July of 2026 and I still have yet to get anything but the run around from
  4. [R18] MyHeritage 3/5 · US Free version okay: App is okay for why and how I use it. However, their ethnicity results are incorrect. They show me as being about 29% Italian whereas multiple other DNA services show zero Italian but a similar percentage in a completely different - and expected - country/region/continent. I think someone should double-check the ethnicity mapping in the app.
  5. [R8] MyHeritage 5/5 · US MyHeritage: The MyHeritage app continually improves and seems to be very accurate and matches my genealogical research.
  6. [R9] MyHeritage 3/5 · US Organize family: Way to organize family members into a tree. You have to pay a ridiculous price to view other people’s records or published records that might help your research. In the meantime you are putting your stuff out there for free. Don’t pay in my opinion.
  7. [R12] MyHeritage 3/5 · US Came for the DNA testing; regret the subscription: As the title says, affordable DNA testing is what brought my wife and I to MyHeritage. I already had started a family tree on FamilySearch.org, which is free. But to keep things simple, I let my trial on MyHeritage roll over to one of their subscription plans. That's were things get confusing. MyHeritage has a number of subscription plans, but t
  8. [R14] MyHeritage 5/5 · US Family: It’s been crazy tracking my family history and finding people that I didn’t even know existed
  9. [R5] MyHeritage 4/5 · US I’m Loving it!: Perfect but my only issue is some things can’t be fixed on the app only on a browser unless of course I just haven’t figured it out. I love MyH better than the competitor! I truly enjoy all the fascinating finds and I have always thought the DNA ESTIMATES were superior to the other company. ‼️‼️App support does not include a variety of issues for instance the chat button is elusive
  10. [R6] MyHeritage 3/5 · US Frustrated: I love the app, but seriously considering switching to another company as I can never access the app. I only open the app on a rare occasion when I need to access something and every time I have to log in, which usually takes 2 days which is annoying but now it won’t even let me log in. On my first attempt it is telling me too many attempts and locking me out.
  11. [R13] MyHeritage 1/5 · US App crashes immediately: the app crashes when i try to open it. i get the opening screen then within a second it closes the app
  12. [R15] MyHeritage 3/5 · US I can’t use: I downloaded it today logged in but it says that I need to update and when I go to the Apple store it only allows me to open not update…so frustrating on my iPhone it works fine
  13. [R3] MyHeritage 3/5 · US Poor customer service: I subscribe to myheritage complete subscription. After using it a couple of days on a free trial, I decided to cancel it. A few days later, after some reflection, I decided to keep the app and I did it before the end of my free trial. When I went back to the app, it would not allow me to access all of the benefits, listed for the complete subscription I have tried multiple
  14. [R7] MyHeritage 1/5 · US They’re lying about 4.9 stars: It is absolutely outrageous how terrible their customer service is. Before you trouble yourself just do a quick google search on “how to get ahold of my heritage”. I’ve never gotten so frustrated in my life. You are sent in loop after loop after loop of some ai. If you somehow manage to get the ai to have a human email you, good luck because by the time you respond
  15. [R20] MyHeritage 5/5 · US Amazing platform but..: This service should be free with the subscription included with purchase of the kit. Heritage should be accessible for free once testing yourself.
  16. [R24] MyHeritage 3/5 · GB Needs a pay monthly for complete plan please!: I love my heritage but I do wish they did a pay monthly complete plan, MY HERITAGE PLZ DO PAY MONTHLY!
  17. [R10] MyHeritage 1/5 · US Be careful: If you don’t want your data breached, don’t sign up for this app!
  18. [R37] MyHeritage 1/5 · US Incorrect/basic results: Results are not accurate. It is either very basic or their database is not reliable. I have direct ancestry to a region from one of my grandparents that this completely disregarded. AncestryDNA would be my go to instead.
  19. [R23] MyHeritage 5/5 · US European heritage: If you have European heritage, then this is the website to use for your DNA test. Unlike other DNA websites, not only will you find your DNA matches here in the United States, but in any European country, you may have descended from.
  20. [R92] FamilySearch Tree 5/5 · US Fun, Fulfilling, Free, Family!: FamilySearch is so easy to use for both doing research and sharing.
  21. [R110] FamilySearch Tree 5/5 · US The BEST Genealogy Platform AND ITS FREE: It’s completely free and has so much information. Literally changed my life and helped me realize my biggest passion in life is doing tree research. I’m genuinely addicted to this platform
  22. [R64] FamilySearch Tree 1/5 · US Too easy for others to change my research: I’m so tired of going into “my” tree to find that someone has changed information related to my immediate relatives that is now incorrect!!
  23. [R69] FamilySearch Tree 3/5 · US How can I change incorrect information?: I recently checked my mother’s information. He found several errors. it said I need special permission to edit, but I can’t find out how! My name is wrong, my sex is wrong, and my cousin is showing up as my brother! I suppose it’s garbage and garbage out.
  24. [R82] FamilySearch Tree 2/5 · US Added errors: With everyone having access to my tree, I see errors which I must correct time after time.
  25. [R90] FamilySearch Tree 3/5 · GB Ok and free: It keeps imposing wrong relatives on me and I can’t correct details.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store