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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Nordstrom alternatives

Nordstrom users often look for alternatives due to persistent app issues like glitches, slow performance, and difficult navigation, alongside concerns about inconsistent delivery and customer service. Alternatives like Amazon Shopping, Etsy, Target, Macy's, and Nordstrom Rack offer different strengths, from broad selection and convenience to unique handmade items and value pricing.

Why users look for alternatives to Nordstrom

The alternatives

Amazon Shopping
4.8★ · 8,407,845 ratings · Free

Amazon Shopping offers a vast selection of merchandise with convenient and reliable shopping experiences for many users R52. It's known for its wide variety of products and competitive pricing . However, some users report issues with payment processing, delivery times, and the new AI chatbot feature making the app slow and prone to crashes R51R53.

Better for: Amazon Shopping is better for users who prioritize a huge selection of products, competitive pricing, and fast delivery for urgent needs . It suits those who value convenience and a broad range of items over a curated, high-end shopping experience.

Head-to-head: Nordstrom vs Amazon Shopping
Etsy
4.9★ · 7,168,189 ratings · Free

Etsy is a platform celebrated for supporting small businesses and offering unique, handmade crafts and artistic items R66. Many users appreciate finding one-of-a-kind products and having positive experiences with sellers . However, some users report app issues like messages freezing, problems with search filters, and concerns about the platform being flooded with AI-generated content and drop-shipped items R65R68. Shipping fees can also be a deterrent for some .

Better for: Etsy is better for shoppers looking for unique, handmade, or custom items and those who want to support small businesses and artists R66. It suits individuals seeking distinctive products not typically found in traditional department stores.

Head-to-head: Nordstrom vs Etsy
Target
4.9★ · 6,780,188 ratings · Free

Target is praised for its clean, organized stores, good prices, and convenient app features like free pickup R80. Many users find it a great shopping experience with a good selection of products . However, the app can be buggy, slow, and lag frequently, with some users finding its navigation difficult and the list feature cumbersome . Delivery times can also be inconsistent .

Better for: Target is better for shoppers who appreciate organized stores, good value, and convenient in-store pickup options R80. It's suitable for those looking for a broad range of everyday items, including groceries, with a generally positive in-store experience.

Head-to-head: Nordstrom vs Target
Macy's
4.9★ · 2,314,666 ratings · Free

Macy's is a go-to store for quality items, especially dresses and formal gowns, often at great prices R94. Many customers appreciate finding quality pieces and good customer service . However, users report significant app issues, including problems with placing orders, payment processing, and the app only displaying on half the screen for some devices R96. There are also complaints about slow shipping, unhelpful return policies, and declining merchandise quality .

Better for: Macy's is better for those seeking quality clothing, particularly formal wear and dresses, and who appreciate finding good deals on these items R94. It suits shoppers looking for traditional department store offerings with a focus on quality over quantity.

Head-to-head: Nordstrom vs Macy's
Nordstrom Rack
4.9★ · 726,620 ratings · Free

Nordstrom Rack is valued for offering good deals and designer items at lower prices, making it a go-to for value-conscious shoppers . The app is generally considered easy to use for shopping and returns . However, customers frequently report issues with receiving wrong or damaged items, orders being returned before pickup, and unhelpful service when issues arise R107R110. The app's scrolling can also be difficult and clunky .

Better for: Nordstrom Rack is better for shoppers looking for designer brands and good deals at discounted prices . It suits those who prioritize value and are willing to navigate potential issues with order accuracy or app functionality for the savings.

Head-to-head: Nordstrom vs Nordstrom Rack
Stick with Nordstrom if

You should stick with Nordstrom if you value their consistently exceptional customer service, easy return policy, and the ability to find designer items at good prices R3R5R8. Many users consider it a one-stop shop for beauty, clothing, and shoes, appreciating the quality and overall shopping experience, despite app issues R8R11.

Evidence note: No alternative had too few reviews to judge.

Frequently asked

Why do people like shopping at Nordstrom?
People like shopping at Nordstrom for its excellent customer service, easy returns, and the ability to find designer items and quality merchandise at good prices R3R5R8R11. Many consider it a one-stop shop for various needs, from beauty to clothing and shoes R8.
What are common complaints about the Nordstrom app?
Common complaints about the Nordstrom app include it being cluttered, error-prone, and difficult to navigate, with broken filters and an unintuitive interface R1R4R15R17. Users also report frequent freezing, glitches, and issues with signing in R7R23R25.
Is Nordstrom's customer service still good?
While many long-time customers praise Nordstrom's customer service as exceptional and unmatched R3R5R8, some recent reviews indicate a decline, with complaints about unhelpful responses, denied claims, and inconsistent service R13R19R27.
How does Nordstrom's delivery service perform?
Nordstrom's delivery service receives mixed reviews; some customers report quick shipping and items arriving on time R16, while others complain about slow, inconsistent deliveries, delayed packages, and even receiving empty packages R10R13R19. Some users also dislike the shipping companies Nordstrom uses .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Nordstrom 1/5 · US Dismal app. Zero stars.: Cluttered and ai driven junk app!!! Filters are broken. Developers probably sourced out overseas. Nordstrom is on a downward spiral
  2. [R4] Nordstrom 1/5 · US Miserable app to use: Cluttered junk error prone app
  3. [R15] Nordstrom 1/5 · US Worthless: I downloaded the app and decided to delete it since it is not intuitive. I just wanted to see my balance but could not find where to get it. You shouldn’t have to search for your balance or credit available!!!! I’m deleting the worthless app. Someone needs to fire the UX developer!!!
  4. [R17] Nordstrom 2/5 · US Overwhelming: While the app is very functional and works consistently without bugs, and includes some really great features, the organization of items within the app itself is so overwhelming that I avoid using this app at all costs. This is probably a great thing for my bank account, but it’s incredibly frustrating when I know I really need to shop and get some things and the idea of getting on t
  5. [R7] Nordstrom 1/5 · US Cannot sign in: My phone will not let me sign in today, cannot ship!!
  6. [R23] Nordstrom 1/5 · US App freezes: The app frequently freezes when you’re on a product page and try to swipe left to go back to the previous page.
  7. [R25] Nordstrom 1/5 · US Nothing is working: App is completely glitching & not working
  8. [R10] Nordstrom 1/5 · US Ron: Failed to deliver my package on June 18th
  9. [R13] Nordstrom 1/5 · US Inconsistent and full of excuses: Slow inconsistent deliveries… always an excuse when reaching out to customer service. Tried ship to store and received a message the delivery delayed. Nordstrom used to be the pinnacle of customer service… I receive better service from discount stores.
  10. [R19] Nordstrom 1/5 · US Sent an empty package: The worst experince ever , i have ordered from them twice , the first order arrived without any issue , but second package was completely empty , and when i contacted the customer service they refused to resolve the issue and denied my claim without proper investigation Very disappointing
  11. [R27] Nordstrom 1/5 · US Terrible Customer Service: Keeps sending used items that need to be cleaned before you give as a gift but charging $630 per item. Ridiculous!
  12. [R9] Nordstrom 3/5 · US Love shopping on the app: I would live it more if matching items were offered in offered in recommended styling. I miss them sometimes. AI styling recommendations are not as good- needs improvement.
  13. [R21] Nordstrom 1/5 · US AI features suck: Ai search engine is slow and errors every time. Reverse it back.
  14. [R12] Nordstrom 3/5 · US Dresses: Need more styles and brands
  15. [R51] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  16. [R52] Amazon Shopping 5/5 · US Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
  17. [R53] Amazon Shopping 3/5 · US Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
  18. [R54] Amazon Shopping 1/5 · US this is a great app but they got the wrong bed frame for me.: I am writing a bad review because when I ordered the bed it was white and had LED lights but when it came it was all yellow brown color and it looked way more different compared to the bed I bought and it costed $130 just for it to come like this? Cmon Amazon I know you guys can do better.
  19. [R65] Etsy 1/5 · US Problem with messages in App: I am unable to read messages through the app. I am able to write them, but when the seller responds and I try to view their response it freezes the app. This has happened on both the iPhone and iPad. And there is no way to report a problem with the app on the website or through the app. This seems to be the only way to send a message to Etsy about a bug with the App
  20. [R66] Etsy 5/5 · US Supporting Small Businesses: Love the products from small businesses!!!
  21. [R67] Etsy 3/5 · US The app itself: I have been having issues with the Etsy interface not doing what it is meant to do. Not just me. Why am I not able to click on things on one page but not anything on my discover?
  22. [R68] Etsy 1/5 · US Fix the search filters: The filters for searching products needs desperately to be updated. Especially considering as a seller, you have to fill out so much information in detail, shoppers should be able to search for items with filters like categories that don’t disappear at random. Especially clothing sizes.
  23. [R79] Target 1/5 · US Pokemon restock disaster: Terrible bots taking all the stock. Impossible to check out
  24. [R80] Target 5/5 · US Amazing: Love the free pick up
  25. [R81] Target 3/5 · US Need more savings !: I have a lot of apps with accounts on it so I can save money used to do 5$ gift cards now nothing ??
  26. [R82] Target 1/5 · US Waste of time: Can’t even sign up, still won’t send a verification code after various attempts. Called to try an get someone to help (which they don’t hyper link the help number so you have to go back and forth between the app and dial pad), then the guy just wasted my time and I still can’t create an account. I have checked every folder, waited, tried resend, I tried calling - let’s note I needed
  27. [R93] Macy's 1/5 · US Jo Ann: This second time I’m having a horrible time trying to place an order Both times missed out on using my $10 rewards 1st time order cancelled no explanation. This time denied my credit card you didn’t have correct one. I added this time as default. My account seems to be a mess in the app
  28. [R94] Macy's 5/5 · US Formal gowns: Macys is definitely the go to store for dresses. Excellent quality and great prices.
  29. [R95] Macy's 3/5 · US Make it easier to Buy items !: I’ve given feedback many times. I like that you can scroll photos of an item while in search list, and mostly the app works fine. But 2 requests I have made would make app shopping so much easier & benefits Macys are: 1) a ‘buy now’ button on shopping item page or 2) a way to check off less items in the cart that you want to purchase now without moving others to save
  30. [R96] Macy's 1/5 · US Update: This App STILL Blows: Try to order something on here and it literally won’t allow me to. Something about my phone number either being wrong or not matching. When I try to edit my phone number to my account, it says that already matches the current number they have for me. WHICH MEANS THE PHONE NUMBER DOES MATCH AND IS CORRECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! But it still won’t allow me to comp
  31. [R107] Nordstrom Rack 1/5 · US RE: pay & pick up service: Never received any notifications that my order was ready. Happened to open the App and see it was ready. Went in 2 days later. They had returned the items!!!
  32. [R108] Nordstrom Rack 5/5 · US Love it: 😍😍😍😍
  33. [R109] Nordstrom Rack 3/5 · US Not always as a good experience: Happened in the past that they automatically reach on my shows before I was able to pick him up
  34. [R110] Nordstrom Rack 1/5 · US NR sucks balls: Got wrong items and NR charged me for them. Horrible service
  35. [R3] Nordstrom 3/5 · US Everything: Nordstrom has a customer for life. A+ customer service awesome shipping service and fabulous merchandise. Very pleased to be a Nordstrom club member.
  36. [R5] Nordstrom 5/5 · US Best store: Love everything, customer service is top!
  37. [R8] Nordstrom 5/5 · US Favorite store: I love shopping at Nordstrom because it is a one-stop shop for all my needs, from beauty to clothing and shoes in my size. Additionally, their customer service is excellent.
  38. [R11] Nordstrom 5/5 · US Affordable Quality: This summer, I have enjoyed my shopping experiences at several different Nordstrom stores in a few different states! I found some wonderful deals and I am completely satisfied with the quality and the Service. Thank you so much.
  39. [R16] Nordstrom 5/5 · US NordstromLOVE💯: Shopping is easy and shipping quick . Makes life easier 🤩

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store