Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Nordstrom

70
User verdict / 100 High confidence Loved, with caveats

The Nordstrom app is generally praised for its excellent customer service, easy returns, and a wide selection of quality products, though recent reviews highlight significant issues with app functionality, shipping, and AI features.

4.9★ lifetime (1,455,506) Free to download since 2011 by Nordstrom, Inc. updated 0.1 mo ago recent negative 11% 120 reviews across 1 regions
Customer Service & Returns Product Selection & Quality App Functionality & UX Shipping & Delivery AI Features
5★184
4★12
3★7
2★3
1★23
recent reviews across 1 regions, vs the 4.9★ lifetime average

The Nordstrom app maintains a high lifetime rating, reflecting consistent praise for its customer service, product quality, and hassle-free returns. However, recent user feedback indicates a decline in app performance, with complaints about glitches, navigation difficulties, and unreliable shipping, alongside dissatisfaction with new AI-driven features.

What users like

  • Excellent customer service and easy return policyR2R3R6R14
  • Wide selection of quality products and brandsR1R3R4R6
  • App is generally easy to use and navigate for shoppingR7R8R13R16
  • Convenient shipping and pickup optionsR8R15R29R37

What users complain about

  • App is cluttered, error-prone, and difficult to navigate for some usersR5R11R53R60
  • Issues with shipping, including delays, lost packages, and empty deliveriesR48R51R67R113
  • AI-driven features like styling recommendations and search are poorR5R64R68R145
  • Inconsistent inventory and cancelled ordersR71R75R148R176
  • Problems with signing in or accessing account informationR40R53R114
  • Manual entry required for promo codes and Nordstrom notesR180

Latest update · v12.4.1

What the developer says changed (the verdict above weighs this against what reviewers report):

• Various bug fixes and improvements.

Recurring themes

Customer Service & Returns positive
Many users consistently praise Nordstrom's exceptional customer service, highlighting their politeness, helpfulness, and easy, hassle-free return policy, which is often cited as a primary reason for loyalty.R2R3R6R14
App Functionality & UX mixed
While many find the app easy to use and navigate for shopping, a significant number of recent reviews report the app as cluttered, error-prone, freezing, glitching, and difficult to navigate. The latest update notes 'various bug fixes and improvements,' but these recent complaints suggest ongoing issues.R5R7R8R11
Product Selection & Quality positive
Users appreciate Nordstrom for its wide variety of quality products, designer items, and a 'one-stop shop' experience for various needs. However, some note a slip in quality on certain attire over the past few years.R1R3R4R6
Shipping & Delivery negative
While some users praise quick and prompt shipping, a significant number of recent reviews report issues such as slow, inconsistent, or delayed deliveries, lost packages, and even receiving empty packages. Some also dislike the use of specific shipping carriers.R8R15R29R37
AI Features negative
New AI-driven features, including styling recommendations and search, are widely criticized for being poor, not as good as previous methods, slow, error-prone, and generating 'terrible' outfits.R5R64R68R145

Who it's for

The Nordstrom app is for shoppers who prioritize excellent customer service and a generous return policy, value a wide selection of quality, often designer, clothing and beauty products, and appreciate a generally easy online shopping experience R3R6. It might be less suitable for users who are frustrated by app glitches, slow shipping, or poor AI recommendations R5R11R51R68.

Evidence note: The recent reviews, while skewing negative (11.4% recent-negative), still contain a strong majority of positive feedback, particularly regarding customer service and product quality. The negative points, however, are recurring and specific, indicating real issues with the app's current state and shipping. The developer notes are vague and do not directly address the specific issues raised by users.

Frequently asked

Does the Nordstrom app have good customer service?
Yes, many users consistently praise Nordstrom's customer service as excellent, highlighting their helpfulness, politeness, and efficiency in handling issues and returns R2R3R6R14.
Are there issues with the Nordstrom app's functionality?
Yes, recent reviews indicate several functionality issues, including the app being cluttered, error-prone, freezing frequently, glitching, and having broken filters R5R11R53R60.
How is Nordstrom's shipping and delivery?
Shipping experiences are mixed; while some users report quick and prompt shipping R8R15, others frequently encounter slow, inconsistent, or delayed deliveries, lost packages, and even receiving empty packages R48R51R67R113.
Are the AI features in the Nordstrom app helpful?
No, many users find the AI-driven features, such as styling recommendations and search, to be poor, slow, error-prone, and generating unsatisfactory results R5R64R68R145.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Best store: Love everything, customer service is top!
  2. [R3] 5/5 · US Favorite store: I love shopping at Nordstrom because it is a one-stop shop for all my needs, from beauty to clothing and shoes in my size. Additionally, their customer service is excellent.
  3. [R6] 3/5 · US Everything: Nordstrom has a customer for life. A+ customer service awesome shipping service and fabulous merchandise. Very pleased to be a Nordstrom club member.
  4. [R14] 5/5 · US I love Nordstrom’s: The customer service is great . Easy return .
  5. [R1] 5/5 · US Affordability: Can get designer stuff at a fairly good price
  6. [R4] 5/5 · US Affordable Quality: This summer, I have enjoyed my shopping experiences at several different Nordstrom stores in a few different states! I found some wonderful deals and I am completely satisfied with the quality and the Service. Thank you so much.
  7. [R7] 5/5 · US Love: Me encanta la tienda y su app
  8. [R8] 5/5 · US NordstromLOVE💯: Shopping is easy and shipping quick . Makes life easier 🤩
  9. [R13] 5/5 · US Great App: Love the app. Only comment to improve is to allow casting from within app.
  10. [R16] 5/5 · US Great App: Easy to use and navigate
  11. [R15] 5/5 · US Always on time: Nordstroms never ceases to disappoint me when it comes to their marketing products, timelines and excellent customer experience. They are polite and that moves you to comeback and shop. I have been a customer since 1999.
  12. [R29] 5/5 · US best shopping ever!: I don’t live in a city where they have Nordstrom’s or any other good stores I always buy online and I absolutely love the free shipping.
  13. [R37] 5/5 · US Love Nordstrom: I love shopping online at Nordstrom since I live far away from good a store. However, I don’t like OnTrac shipping company that they use. They are substandard compared to UPS or FEDEX.
  14. [R5] 1/5 · US Dismal app. Zero stars.: Cluttered and ai driven junk app!!! Filters are broken. Developers probably sourced out overseas. Nordstrom is on a downward spiral
  15. [R11] 1/5 · US Miserable app to use: Cluttered junk error prone app
  16. [R53] 1/5 · US Worthless: I downloaded the app and decided to delete it since it is not intuitive. I just wanted to see my balance but could not find where to get it. You shouldn’t have to search for your balance or credit available!!!! I’m deleting the worthless app. Someone needs to fire the UX developer!!!
  17. [R60] 2/5 · US Overwhelming: While the app is very functional and works consistently without bugs, and includes some really great features, the organization of items within the app itself is so overwhelming that I avoid using this app at all costs. This is probably a great thing for my bank account, but it’s incredibly frustrating when I know I really need to shop and get some things and the idea of getting on t
  18. [R48] 1/5 · US Ron: Failed to deliver my package on June 18th
  19. [R51] 1/5 · US Inconsistent and full of excuses: Slow inconsistent deliveries… always an excuse when reaching out to customer service. Tried ship to store and received a message the delivery delayed. Nordstrom used to be the pinnacle of customer service… I receive better service from discount stores.
  20. [R67] 1/5 · US Sent an empty package: The worst experince ever , i have ordered from them twice , the first order arrived without any issue , but second package was completely empty , and when i contacted the customer service they refused to resolve the issue and denied my claim without proper investigation Very disappointing
  21. [R113] 1/5 · US Overwhelmed: The help goofed up now my nieces shoes may be late it’s going to ruin her outfit. If I picked her shoes up at the mall, why wouldn’t I want the correct pair to be picked up at the mall I’m so mad he ruined my nieces outfit the shoes will be late
  22. [R64] 3/5 · US Love shopping on the app: I would live it more if matching items were offered in offered in recommended styling. I miss them sometimes. AI styling recommendations are not as good- needs improvement.
  23. [R68] 1/5 · US AI features suck: Ai search engine is slow and errors every time. Reverse it back.
  24. [R145] 1/5 · US AI Generated Outfits: The AI generated outfits are genuinely terrible. Take a look at any one of their “creations” and you’ll see what I mean. I miss the Nordstrom Stylists, which is ironic that their work is not cutout yet still a service as far as I know, which you would think they want to promote…..
  25. [R71] 4/5 · US Inventory: It would be nice to have more options in the store when it comes to formal dresses. Trying to find a dress for a wedding is exhausting and the return from online order is a hassle provided how heavy and big formal wear is.
  26. [R75] 3/5 · US Dresses: Need more styles and brands
  27. [R148] 1/5 · US Cancelled Orders: If you want constant cancelled orders, this is your app
  28. [R176] 1/5 · US Need more women’s flats in smaller sizes: I’ve been looking for women’s flats size 4-4.5 for the last few months and there’s few options and the sizes are not true to size. 4.5 always runs big more like 5-5.5
  29. [R40] 1/5 · US Cannot sign in: My phone will not let me sign in today, cannot ship!!
  30. [R114] 1/5 · US Not their credit card: This app does not allow you access to your Nordstrom credit card. Useless for what I wanted it for
  31. [R180] 3/5 · US Archaic manual entries: It’s unfortunate Nordstrom is behind the times in allowing automatic selection of account promo codes and Nordstrom notes. Why in this advanced technology age are we still having to manually enter? Do better!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store