Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Nordstrom vs Amazon Shopping

Nordstrom 4.9★ · Free to download 80
Winner Nordstrom
Amazon Shopping 4.8★ · Free + IAP 60

Nordstrom offers a more reliable and customer-centric shopping experience, especially for those prioritizing service and quality, while Amazon Shopping, despite its vast selection and speed, is currently plagued by significant app performance issues and declining customer service.

Full reviews: Nordstrom · Amazon Shopping

Nordstrom excels in customer service, product quality, and a generally smooth app experience, though some users find its AI features lacking. Amazon Shopping, while offering unparalleled selection and fast delivery for some, is facing widespread criticism for app glitches, AI integration, and inconsistent delivery and customer support.

Head to head

App Performance & Ease of Use edge: NordstromR1R4R6R15
Nordstrom Nordstrom's app is generally described as easy to use and navigate by many users . However, some recent reviews highlight issues like the app freezing , being cluttered R1R4, having a fast scrolling speed R6, or difficulty finding specific information like account balance . There are also complaints about repetitive store selection for in-store pickup R15.
Amazon Shopping Amazon Shopping users report significant and widespread issues with app performance, including frequent crashes R73, slow loading times R73, and the app making phones hot and draining battery R72R75. Many also find the app cumbersome and glitchy R61, with images failing to load R73.
AI Features & Search tieR9R22R34R61
Nordstrom Nordstrom's AI features, particularly for styling recommendations and search, receive negative feedback. Users find AI styling recommendations not good and needing improvement R9, and AI-generated outfits are described as "genuinely terrible" R34. The AI search engine is also criticized for being slow and error-prone R22.
Amazon Shopping Amazon Shopping users overwhelmingly dislike the new AI chatbot integration, describing it as "slop" R61, "annoying" , and "useless" . Many users explicitly state they do not want AI search and want the option to disable it, preferring traditional search results R61. The AI is also blamed for making the app slow and crash frequently R73.
Customer Service & Support edge: NordstromR3R5R8R11
Nordstrom Nordstrom consistently receives high praise for its excellent customer service R3R5R8R11. Users highlight polite and helpful employees, easy returns with no hassles, and quick refunds for price adjustments R25. However, there are isolated complaints about slow deliveries with excuses R13 and a very negative experience with a denied claim for an empty package , as well as rude shoe department staff .
Amazon Shopping Amazon Shopping's customer service receives significant criticism. Users report that customer support no longer cares , is difficult to reach , and is unhelpful with issues like missing packages , tampered deliveries , or incorrect orders . There are also complaints about the company purposefully withholding customer support numbers and relying too heavily on AI for problem resolution .
Delivery & Order Fulfillment edge: NordstromR13R15R17R27
Nordstrom Nordstrom's delivery is generally seen as quick and easy R17R27R50. However, some users report slow and inconsistent deliveries R13, cancelled orders , and issues with items being sent to the wrong store due to app defaults R15. There's also dissatisfaction with specific shipping carriers like OnTrac .
Amazon Shopping Amazon Shopping users frequently complain about delayed deliveries R63R70R79R91, with many Prime members noting that "next day delivery" is often not met R79R91. There are also reports of packages being missing or stolen , incorrect items being delivered , and delivery instructions being ignored . Orders are also frequently cancelled .
Product Selection & Quality edge: NordstromR2R3R8R11
Nordstrom Nordstrom is praised for offering a wide selection of designer items R2, quality merchandise R3R11, and being a "one-stop shop" for various needs R8. Users appreciate the classic and chic styles and the availability of specific items like lipstick and bralettes . Some users note a slight dip in quality on some attire in recent years and desire more styles and brands for dresses . There are also complaints about receiving used items .
Amazon Shopping Amazon Shopping is lauded for its vast selection and variety of merchandise , with users finding it easy to get almost anything they need . However, there are specific complaints about receiving the wrong bed frame and issues with the selection of certain firearm parts .
Price & Value tieR2R11R32R50
Nordstrom Nordstrom is seen as offering designer items at "fairly good prices" R2 and users find "wonderful deals" R11. Many appreciate the free shipping R50. Some users note that since Nordstrom drop-ships from brands, better prices can sometimes be found directly on brand websites R32.
Amazon Shopping Amazon Shopping is appreciated for good pricing and deals . Prime membership is highlighted for offering free returns on many items and cheaper prices . However, there are complaints about returns no longer being free for some items unless driven to specific locations .
Pick Nordstrom if

You prioritize exceptional customer service, reliable order fulfillment, and a curated selection of quality fashion and beauty items, even if it means a slightly less diverse product range or occasional app quirks R3R5R8R17.

Pick Amazon Shopping if

You need a vast selection of products across all categories, often with competitive pricing and the potential for fast delivery (though this is becoming inconsistent), and you are willing to tolerate frequent app performance issues and potentially frustrating customer service experiences .

Evidence note: Nordstrom's reviews show a strong positive sentiment towards customer service and product quality, with app issues being more recent and less pervasive than Amazon's. Amazon's reviews, despite its high lifetime rating, show a clear negative trend regarding app performance, AI integration, and delivery/customer service, suggesting a decline in recent user experience.

Frequently asked

Does Nordstrom have good customer service?
Yes, Nordstrom is consistently praised for its excellent customer service, with users highlighting helpful employees, easy returns, and quick refunds R3R5R8R25.
Is the Amazon Shopping app currently buggy?
Yes, many Amazon Shopping users report that the app is currently buggy, frequently crashing, freezing, loading slowly, and causing phones to heat up and drain battery R61R72R73R75.
Are Amazon's deliveries reliable?
Amazon's deliveries are frequently reported as unreliable, with many users experiencing delays, missed delivery dates, and packages not arriving on time, even for Prime members R63R70R79R91.
Do users like the AI features in Nordstrom and Amazon Shopping?
No, users of both apps generally dislike the AI features; Nordstrom's AI styling and search are called "terrible" and "error prone" R9R22R34, while Amazon Shopping users overwhelmingly reject the AI chatbot, finding it annoying, slow, and wishing for an option to disable it R61R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Nordstrom 1/5 · US Dismal app. Zero stars.: Cluttered and ai driven junk app!!! Filters are broken. Developers probably sourced out overseas. Nordstrom is on a downward spiral
  2. [R4] Nordstrom 1/5 · US Miserable app to use: Cluttered junk error prone app
  3. [R6] Nordstrom 3/5 · US Scrolls too fast: Biggest pain is that the natural scrolling speed is way faster than what i would like. They should slow down the page movement
  4. [R15] Nordstrom 3/5 · US App is janky: I use the app to shop frequently. Lately… if I want to pick something up in Store, I have to choose the store for every single item. Otherwise it defaults to a store that I used to shop at in a different state. So instead of just allowing me to select my Store once I have to do it repeatedly for every item. Which I found out the hard way when my items were sent to another state.
  5. [R9] Nordstrom 3/5 · US Love shopping on the app: I would live it more if matching items were offered in offered in recommended styling. I miss them sometimes. AI styling recommendations are not as good- needs improvement.
  6. [R22] Nordstrom 1/5 · US AI features suck: Ai search engine is slow and errors every time. Reverse it back.
  7. [R34] Nordstrom 1/5 · US AI Generated Outfits: The AI generated outfits are genuinely terrible. Take a look at any one of their “creations” and you’ll see what I mean. I miss the Nordstrom Stylists, which is ironic that their work is not cutout yet still a service as far as I know, which you would think they want to promote…..
  8. [R61] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  9. [R3] Nordstrom 3/5 · US Everything: Nordstrom has a customer for life. A+ customer service awesome shipping service and fabulous merchandise. Very pleased to be a Nordstrom club member.
  10. [R5] Nordstrom 5/5 · US Best store: Love everything, customer service is top!
  11. [R8] Nordstrom 5/5 · US Favorite store: I love shopping at Nordstrom because it is a one-stop shop for all my needs, from beauty to clothing and shoes in my size. Additionally, their customer service is excellent.
  12. [R11] Nordstrom 5/5 · US Affordable Quality: This summer, I have enjoyed my shopping experiences at several different Nordstrom stores in a few different states! I found some wonderful deals and I am completely satisfied with the quality and the Service. Thank you so much.
  13. [R13] Nordstrom 1/5 · US Inconsistent and full of excuses: Slow inconsistent deliveries… always an excuse when reaching out to customer service. Tried ship to store and received a message the delivery delayed. Nordstrom used to be the pinnacle of customer service… I receive better service from discount stores.
  14. [R17] Nordstrom 5/5 · US NordstromLOVE💯: Shopping is easy and shipping quick . Makes life easier 🤩
  15. [R27] Nordstrom 5/5 · US Always on time: Nordstroms never ceases to disappoint me when it comes to their marketing products, timelines and excellent customer experience. They are polite and that moves you to comeback and shop. I have been a customer since 1999.
  16. [R2] Nordstrom 5/5 · US Affordability: Can get designer stuff at a fairly good price
  17. [R32] Nordstrom 2/5 · US Everything is shipped directly from the brands warehouse: Since Nordstrom is drop shipping the majority of the stuff I order, I now order from the brands website. When you sign up, you get better prices from the actual brands website than from Nordstrom. It’s also packaged nicer than how Nordstrom just throws it in a bag or box. Nordstrom shipping is slow too. Bring back the Nordstrom from 15 year
  18. [R50] Nordstrom 5/5 · US best shopping ever!: I don’t live in a city where they have Nordstrom’s or any other good stores I always buy online and I absolutely love the free shipping.
  19. [R25] Nordstrom 5/5 · US I love Nordstrom’s: The customer service is great . Easy return .
  20. [R72] Amazon Shopping 3/5 · US Heats up phone: I like this app, and like shopping on Amazon, but I had to uninstall it because every time I open the app my iPhone 16 Pro gets very hot. There is really no reason a shopping app should utilize so much memory, but this one does.
  21. [R73] Amazon Shopping 1/5 · US Alexa AI on Amazon Shopping: This app is nearly unusable with the addition of Alexa AI. It is slow, constantly crashes, and images regularly fail to load. The default is to share all of your data with limited control options and no ability to disable this feature.
  22. [R75] Amazon Shopping 3/5 · US Heavy app: The app is very heavy - my iphone battery drains so fast and heats up the phone. Pls don’t add asvertisments and animation . Its also distracting.
  23. [R63] Amazon Shopping 3/5 · US Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
  24. [R70] Amazon Shopping 1/5 · US Order delivery info: Just order a portable holding tank and combo kit and some weather stripping. Was offered the gift card if I applied for card. So I did and then after I completed my order that offered me getting it by Saturday. It tells me the tank, the most important part won’t be in until the end of the month or possibly beginning of next month. Not happy at all!!!
  25. [R79] Amazon Shopping 1/5 · US Purchases not delivered on time: I pay for prime and more than half of my orders are not delivered when it says. Especially next day delivery. Over the last 2 months, barely anything I’ve ordered has been delivered on time.
  26. [R91] Amazon Shopping 1/5 · US Amazon has gone downhill: Amazon used to be good with shipping and receiving products. Now it seems like every time I order something, it is always delayed or I don’t seem to ever get my package. Not to mention I have Amazon prime so I am paying extra for “faster” deliveries.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store