Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Nordstrom vs Nordstrom Rack

Nordstrom 4.9★ · Free to download 85
Winner Nordstrom
Nordstrom Rack 4.9★ · Free to download 75

Choose Nordstrom for a more reliable shopping experience and superior customer service.

Full reviews: Nordstrom · Nordstrom Rack

Nordstrom generally offers a better user experience with higher ratings for customer service and app usability. While both apps have their issues, Nordstrom's users report fewer frustrations and greater satisfaction overall.

Head to head

features edge: NordstromR2R8R74R73
Nordstrom Users appreciate Nordstrom's extensive product range and ease of use.
Nordstrom Rack Nordstrom Rack users note issues with product availability and app navigation.
ease of use edge: NordstromR57R44R69R73
Nordstrom Nordstrom's app is often described as intuitive and easy to navigate.
Nordstrom Rack Nordstrom Rack users frequently mention frustrations with app navigation and glitches.
reliability edge: NordstromR10R24R61R103
Nordstrom Nordstrom users report fewer issues with orders and customer service.
Nordstrom Rack Nordstrom Rack users often face problems with wrong items, delayed shipments, and poor customer service.
price/value edge: Nordstrom RackR2R11R68R86
Nordstrom Nordstrom offers quality products at reasonable prices, often praised for their sales.
Nordstrom Rack Nordstrom Rack is noted for lower prices but sometimes at the cost of quality and service.
support edge: NordstromR35R42R93R89
Nordstrom Nordstrom is highly praised for its customer service and easy return policies.
Nordstrom Rack Nordstrom Rack users report negative experiences with customer service and order issues.
Pick Nordstrom if

you value a reliable shopping experience with excellent customer service.

Pick Nordstrom Rack if

you are looking for lower prices and are willing to deal with potential service issues.

Evidence note: While both apps are free to download, Nordstrom's higher lifetime rating and more positive reviews suggest a generally better user experience compared to Nordstrom Rack, which has a significant number of complaints.

Frequently asked

Which app is better for customer service?
Nordstrom is better for customer service, with many users praising their support and return policies, while Nordstrom Rack users report frequent issues.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Nordstrom 5/5 · US Affordability: Can get designer stuff at a fairly good price
  2. [R8] Nordstrom 5/5 · US Favorite store: I love shopping at Nordstrom because it is a one-stop shop for all my needs, from beauty to clothing and shoes in my size. Additionally, their customer service is excellent.
  3. [R74] Nordstrom Rack 5/5 · US Easy and Simple: I love how easy the app is to use. I rarely go into a store anymore. It’s got a great collection. Something for the entire family. And returns are so easy! It’s made my life so much more convenient.
  4. [R73] Nordstrom Rack 2/5 · US Clunky App! Other shopping apps much easier!: I’m suppressing a scream after navigating this app for the past 70 minutes just trying to make purchases. The shopping portion is okay but when you go to check out, the nightmare begins. Glitches with trying to change the address was annoying but when it really went awry was when I needed to change the shipping method. When I realized items wouldn’t ar
  5. [R57] Nordstrom 5/5 · US Great app for Nordstrom: The ease of using this app makes me shop with Nordstrom more compared to other stores. It’s very intuitive and easy to use!
  6. [R44] Nordstrom 5/5 · US Great as Always: I have always been happy with how i am treated by Nordstrom. I find the employees kind and helpful when i shop in store. That also transfers to when i use the app. The app is easy to navigate and laid out in a really nice way. Better yet, i find Nordstroms policies to be incredibly fair and helpful! I mostly buy beauty products. Often, i need to return a product that may not hav
  7. [R69] Nordstrom Rack 3/5 · US Scrolling is weird: Scrolling on the app is difficult to use. It sometimes goes very fast and won’t stop even when you touch it. It makes it frustrating to use. The website doesn’t have the same problem.
  8. [R10] Nordstrom 1/5 · US Ron: Failed to deliver my package on June 18th
  9. [R24] Nordstrom 1/5 · US Mail lost my order: Nordstrom and the us mail lost my order. Nordstrom says they are not responsible and the mail system sucks and I can’t even enter a claim. Out $75 dollars and an item of clothing that I can’t buy locally. Not a happy camper. I have been a Nordstrom customer for 12 years and always raved about their customer service. Not anymore!!
  10. [R61] Nordstrom Rack 1/5 · US RE: pay & pick up service: Never received any notifications that my order was ready. Happened to open the App and see it was ready. Went in 2 days later. They had returned the items!!!
  11. [R103] Nordstrom Rack 1/5 · US Terrible Service: Items listed for sale are not always available causing a waste of my time. Shipping is bad. My most recent purchase is still waiting to be shipped after a week. The latest email says it will be another 3-4 days before my order is shipped.
  12. [R11] Nordstrom 5/5 · US Affordable Quality: This summer, I have enjoyed my shopping experiences at several different Nordstrom stores in a few different states! I found some wonderful deals and I am completely satisfied with the quality and the Service. Thank you so much.
  13. [R68] Nordstrom Rack 5/5 · US My go to: Always a good deal
  14. [R86] Nordstrom Rack 5/5 · US Kathy: I love the lower prices!
  15. [R35] Nordstrom 5/5 · US Amazing customer service!: I placed an order and the next day it went on sale. I called and the customer service was so nice, spoke English and refunded the difference immediately. I love shopping at Nordstroms and have since 1978. Thank you!
  16. [R42] Nordstrom 5/5 · US Best for service and ease of shipping!: Nordstrom is truly the best for everything! And if you have a return, it couldn’t be any easier… no hassles and it’s taken care of immediately. It’s one of the reasons I choose to patronize Nordstrom exclusively. And Tashira in the returns department is fantastic! So genuinely sweet!
  17. [R93] Nordstrom Rack 1/5 · US Company sucks zero customer service: Bought two suits from them one didn’t fit the other they sent me used with someone else’s measurements pinned on it with the security tags and it was damaged.. wedding is next week I don’t have time to return it and they won’t do the right thing and comp an alter it so it fits me correctly when they sent me damaged used suit. Their customer care is next to zero
  18. [R89] Nordstrom Rack 1/5 · US Poor Customer Service: 06.01.2026 6 pm I was in the store today because I received a birthday reward for $10. The reward barcode wouldn’t work at checkout, the cashier called the manager for assistance, she seen the same thing that the barcode wouldn’t not work. They asked that I download the App, I did that. Same thing. They asked when did I receive the reward, I explained today. They then call

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store