Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Nordstrom Rack

65
User verdict / 100 High confidence Divided

The Nordstrom Rack app offers great deals and a wide selection of designer items, but recent updates and persistent issues with order fulfillment, customer service, and app functionality are frustrating many users.

4.9★ lifetime (726,620) Free to download since 2014 by Nordstrom, Inc. updated 0.0 mo ago recent negative 16% 120 reviews across 1 regions
Deals & Selection Order Fulfillment App Functionality Customer Service Shipping & Returns
5★194
4★5
3★11
2★9
1★31
recent reviews across 1 regions, vs the 4.9★ lifetime average

The Nordstrom Rack app is praised for its extensive selection of designer clothing and accessories at discounted prices, with many users finding it easy to navigate for shopping and discovering deals. However, recent reviews highlight significant problems including incorrect or damaged orders, slow or missing deliveries, and poor in-store and app-based customer service, alongside numerous app glitches.

What users like

  • Offers great deals and discounted prices on name-brand and designer items.R3R7R9R11
  • Provides a wide selection of clothing, shoes, and accessories for the whole family.R4R5R10R13
  • Generally easy to use and navigate for shopping.R4R5R13R22
  • Returns are often described as easy and hassle-free, especially in-store.R5R66R80

What users complain about

  • Frequent issues with receiving incorrect, damaged, or used items in orders.R12R25R29R69
  • Significant problems with order fulfillment, including missing items, delayed shipping, and items not arriving.R42R93R111R169
  • Poor customer service, both in-store and online, with difficulties resolving issues like wrong orders, gift card problems, or reward redemption.R8R29R34R69
  • App experiences various glitches, including scrolling issues, login problems, search function failures, and crashes.R41R43R61R94
  • Users are charged for shipping even when opting for in-store pickup, which is a major deterrent.R179R243
  • In-store pickup service is often problematic, with orders being returned prematurely or long wait times.R23R147R239
  • App filters reset or are not specific enough, making shopping frustrating.R77R145R245
  • Inability to edit personal information like birthdate within the app.R67

Latest update · v12.4.2

What the developer says changed (the verdict above weighs this against what reviewers report):

• Various bug fixes and improvements.

Recurring themes

Order Fulfillment negative
Many users report receiving incorrect items, damaged goods, or orders that never arrive. There are also complaints about slow shipping and issues with in-store pickup, including orders being returned prematurely.R23R25R29R42
App Functionality negative
Users frequently encounter glitches such as difficult scrolling, app crashes, login issues, and non-functional search features. The app is described as 'clunky' and 'useless' by some, with issues like filters resetting and inability to add items to cart or wishlist. The developer's notes mention 'various bug fixes and improvements,' but recent reviews contradict this, indicating ongoing app issues.R41R43R61R94
Customer Service negative
Many reviews cite poor customer service, both in-store and when trying to resolve issues over the phone or online. Problems include unhelpful staff, difficulty using gift cards or rewards, and a lack of accountability for mistakes.R8R29R34R69
Deals & Selection positive
Users consistently praise the app for offering great deals, discounted prices, and a wide selection of name-brand and designer clothing, shoes, and accessories. Many find it a reliable source for quality items at lower prices.R3R7R9R11
Shipping & Returns mixed
While some users appreciate easy returns, a significant number are frustrated by slow shipping, items not arriving, and being charged shipping fees even for in-store pickup. There are also complaints about return policies and having to pay for returns for damaged items.R5R12R42R66

Who it's for

The Nordstrom Rack app is for shoppers looking for discounted designer and name-brand clothing, shoes, and accessories R3R7. It's suitable for those who value a wide selection and good prices and are comfortable with potential app glitches or customer service interactions R5R10. It might not be ideal for users who prioritize fast shipping, flawless app performance, or seamless customer support for order issues R41R69R111.

Evidence note: The recent reviews skew negative, with many users expressing frustration over app functionality, order accuracy, and customer service. This contrasts with the very high lifetime rating, suggesting a recent decline in user experience. The developer's release notes are vague ('various bug fixes and improvements') and do not address the specific, recurring issues reported by recent users.

Frequently asked

Does the Nordstrom Rack app have good deals?
Yes, many users consistently praise the Nordstrom Rack app for offering excellent sales and discounted prices on name-brand and designer items R3R7R9R14.
Are there problems with Nordstrom Rack app orders?
Yes, recent reviews indicate frequent problems with orders, including receiving incorrect sizes or styles, damaged or used items, and issues with orders not arriving or being significantly delayed R12R25R29R42.
Does the Nordstrom Rack app charge for in-store pickup?
Yes, some users report being charged shipping fees even when selecting in-store pickup, which is a point of frustration R179R243.
Is the Nordstrom Rack app glitchy?
Yes, many recent reviews describe the app as glitchy, with issues like difficult scrolling, frequent crashes, login problems, and a search function that doesn't work effectively R41R43R61R94.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US My go to: Always a good deal
  2. [R7] 5/5 · US Saving: Nordstrom Rack is the perfect place to buy namebrand clothes for less. That’s the real deal when it comes to the clothes and we can trust that your items get to you fast.
  3. [R9] 5/5 · US Good Deals: I always find the BEST deals here. Never disappointed :)
  4. [R11] 5/5 · US Kathy: I love the lower prices!
  5. [R4] 5/5 · US Shoes: Its easy to go online shopping love it
  6. [R5] 5/5 · US Easy and Simple: I love how easy the app is to use. I rarely go into a store anymore. It’s got a great collection. Something for the entire family. And returns are so easy! It’s made my life so much more convenient.
  7. [R10] 5/5 · US Great selection: Excellent service
  8. [R13] 5/5 · US Easy to follow in the app: I like to get my shoes from Nordstorm Rack app❤️
  9. [R22] 5/5 · US App shopping: Great app to navigate while shopping for fashion and accessories for any occasion.
  10. [R66] 5/5 · US Love the app: I love ordering from NR a little more than going in to an actual store when I purchase dresses. Online ordering makes it easy to order dresses that I like in multiple sizes delivered to my home. I return any items that I don’t like in store and it’s easy and hassle free. Thankfully I have a store nearby. I take advantage of the free shipping when possible.
  11. [R80] 5/5 · US Love The Rack: So much awesome merch at great prices. Love the easy returns. Love that the description matches the item.
  12. [R12] 3/5 · US Delivery: Sometimes I receive damaged clothing with little holes or torn. I have to take MY TIME to go & return to the store. I am disabled and sometimes I can’t get out for a couple of months I really don’t go out anywhere. I don’t drive.
  13. [R25] 1/5 · US NR sucks balls: Got wrong items and NR charged me for them. Horrible service
  14. [R29] 1/5 · US Wrong items sent: They will send you the wrong size items then refuse to make it right.
  15. [R69] 1/5 · US Sent Wrong Item: Nordstrom Rack sent me the wrong item in a size that doesn’t fit and style I won’t wear and will not fix it. Instead, I must drive to the nearest Nordstrom Rack to return the wrong item and re-order the correct item except I can’t because the item I ordered is now sold out. Took three days to get connected to customer service via phone because it kept hanging up on me and then was
  16. [R42] 1/5 · US Item never arrived: This is ridiculous
  17. [R93] 1/5 · US Missing Orders: I have placed two orders for the same crossbody, but for some reason my order cannot get delivered on time. What is going on with TForce shipping. I just want you to know as an avid shopper, if my delivery does not arrive this week, I will be forced to take my business elsewhere for good. This service is unacceptable.
  18. [R111] 1/5 · US Terrible Service: Items listed for sale are not always available causing a waste of my time. Shipping is bad. My most recent purchase is still waiting to be shipped after a week. The latest email says it will be another 3-4 days before my order is shipped.
  19. [R169] 1/5 · US I can't see my online orders on order history page: It supposed be in the store may 1 but it has not arrived yet I am disappointed
  20. [R8] 5/5 · US No comment: When I returned the product, I was given a gift card, but it doesn't work and I can't buy anything with it, which is 99.97. I've been a very profitable customer for many years, but they told me to call. I can't get through. And that it was impossible to solve everything at the checkout??I'm stopping buying from your store.…
  21. [R34] 5/5 · US Rude manager: I ordered a sweater in a size large and was sent a medium. I called to inform NR what happened and was told to return it to the store. I went to the Oakbrook store and the manager Joe said the sweater was different from the one I bought and it was a different size. I explained the mistake made by Nordstrom and he said he shouldn’t take it back. He acted like I was trying to scam them
  22. [R41] 2/5 · US Clunky App! Other shopping apps much easier!: I’m suppressing a scream after navigating this app for the past 70 minutes just trying to make purchases. The shopping portion is okay but when you go to check out, the nightmare begins. Glitches with trying to change the address was annoying but when it really went awry was when I needed to change the shipping method. When I realized items wouldn’t ar
  23. [R43] 3/5 · US Scrolling is weird: Scrolling on the app is difficult to use. It sometimes goes very fast and won’t stop even when you touch it. It makes it frustrating to use. The website doesn’t have the same problem.
  24. [R61] 1/5 · US Worst App Ever!: Imagine trying to use your store credit card to purchase some items and the app is utterly useless!
  25. [R94] 1/5 · US Your app has not worked for 2 days now.: 6/1/26 app not working
  26. [R179] 3/5 · US Would are higher, but….: Not sure why they charge shipping even if you’re going to go and pick it up in-store. Major 👎. VERY often prevents me from buying.
  27. [R243] 3/5 · US Charges for shipping even if you pickup in store!: What is the point?
  28. [R23] 1/5 · US RE: pay & pick up service: Never received any notifications that my order was ready. Happened to open the App and see it was ready. Went in 2 days later. They had returned the items!!!
  29. [R147] 2/5 · US Bad in store in Kansas at 95th. Street experience: I was informed via email that my suits are there on 05/06/26 but on 05/11/26 Monday I was told. Nothing is here. The front desk guy couldn’t pull up the order to put extensions on it. He had no name tag. The email said available until 05/14/26 but the tailor at the store only comes Wednesday 05/14/26 to Sat. My email said pick up available until 0
  30. [R239] 1/5 · US Pick up services: Terrible pick up Service in the Westbury location. Why would you have the same line for people purchasing things as for just having to pick up a product that’s already been paid for!
  31. [R77] 4/5 · US Search filters need improvement: Search filters need improvement
  32. [R145] 2/5 · US App issues: Need to be more specific of offers and trends
  33. [R245] 3/5 · US Filtered Categories: When trying to filter for a specific size, it resets once you view one item. Makes shopping on the app more aggravating than it should be.
  34. [R67] 1/5 · US Editing personal information: I would give it 5 stars but your only able to edit your name, email, and password but nothing else! I put my correct birthdate but it saved the wrong year and now I can change it what so ever in neither app or online!! So if they fix that the I’ll go back to 5 stars!
  35. [R14] 5/5 · US Excellent Sales and Prices: Excellent sale and prices!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store