Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Nordstrom vs Macy's

Nordstrom 4.9★ · Free to download 75
Winner Nordstrom
Macy's 4.9★ · Free to download 55

Nordstrom generally offers a more reliable app experience and consistently high customer service, while Macy's struggles with app functionality and inconsistent service.

Full reviews: Nordstrom · Macy's

Nordstrom's app is praised for ease of use and excellent customer service, despite some recent glitches. Macy's app, however, faces significant issues with freezing, navigation, and order processing, alongside mixed reviews on customer service and product quality.

Head to head

App Functionality & Ease of Use edge: NordstromR1R4R6R7
Nordstrom Nordstrom's app is generally considered easy to use and navigate, making shopping simple for many users R15R27R48R57. However, some recent reviews report issues with filters, cluttered interfaces, freezing, and difficulties signing in R1R4R7. Specific complaints include fast scrolling and problems with selecting in-store pickup locations R6.
Macy's Macy's app is plagued by numerous functional issues, including freezing, inability to sort by size, and problems with filters . Users report difficulties placing orders, account errors, and the app not displaying correctly on iPads . Some find the interface cluttered with irrelevant banners .
Customer Service & Support edge: NordstromR3R5R8R10
Nordstrom Nordstrom consistently receives high praise for its excellent customer service, easy returns, and helpful staff, both in-store and through the app R3R5R8R23. Users appreciate quick refunds and polite interactions . However, there are isolated reports of terrible customer service, rude associates, and issues with lost orders or incorrect items R10R24.
Macy's Macy's customer service receives mixed reviews. Some users find staff friendly and helpful , while others report rude employees, unhelpful return policies, and terrible support for online order issues . There are complaints about orders being cancelled for security reasons without proper resolution and difficulties with credit card access within the app .
Shipping & Order Fulfillment edge: NordstromR10R15R24R26
Nordstrom Nordstrom generally offers quick shipping and easy returns R15. However, some users report slow shipping, lost orders, and issues with third-party carriers like OnTrac R10R24R26R54. There are also complaints about cancelled orders and items being shipped from brand warehouses, leading to users ordering directly from brands R26.
Macy's Macy's has significant issues with shipping and order fulfillment. Users report slow shipping, high shipping costs, lost packages, and orders being cancelled without explanation . Delivery services are criticized, with some packages reportedly stolen .
Product Quality & Selection edge: NordstromR2R8R11R29
Nordstrom Nordstrom is praised for offering designer items at fair prices, quality merchandise, and a wide selection of clothing, beauty, and shoes R2R8R11R29. Some users note a slight slip in quality on certain attire over the past few years but still appreciate the overall offerings .
Macy's Macy's offers a wide selection, including formal gowns and various styles for all sizes R62. Users find good quality items and brands . However, there are strong complaints about a decline in quality, with some comparing it to Walmart . Price increases on specific items are also noted R69.
Price & Value edge: Macy'sR2R11R62R69
Nordstrom Nordstrom is seen as offering designer items at fair prices and good deals R2R11.
Macy's Macy's is noted for good deals, sales, and reasonable prices, especially during holidays R62. However, some users desire more discounts and promotions and note price increases on specific products R69.
Pick Nordstrom if

You prioritize a generally reliable app experience and consistently excellent customer service, even if you encounter occasional app glitches R3R5R8R15. You value a wide selection of quality and designer items R2R8R11R29.

Pick Macy's if

You are looking for good deals and sales, especially during holidays, and are willing to tolerate significant app functionality issues and inconsistent customer service R62.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent negative reviews for both apps highlight functional issues, but Nordstrom's overall sentiment regarding customer service and general app experience remains more positive than Macy's.

Frequently asked

Which app has better customer service?
Nordstrom consistently receives high praise for its excellent customer service, easy returns, and helpful staff, both in-store and through the app, with many users highlighting positive experiences over decades R3R5R8R23.
Which app is easier to use for shopping?
Nordstrom's app is generally considered easy to use and navigate, with users appreciating its intuitive layout and seamless shopping experience R15R27R48R57.
Are there issues with order fulfillment or shipping?
Macy's has significant issues with shipping and order fulfillment, with users reporting slow shipping, high costs, lost packages, and frequent order cancellations . Nordstrom also has some complaints about slow shipping and lost orders, but less frequently R10R24R26R54.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Nordstrom 1/5 · US Dismal app. Zero stars.: Cluttered and ai driven junk app!!! Filters are broken. Developers probably sourced out overseas. Nordstrom is on a downward spiral
  2. [R4] Nordstrom 1/5 · US Miserable app to use: Cluttered junk error prone app
  3. [R6] Nordstrom 3/5 · US Scrolls too fast: Biggest pain is that the natural scrolling speed is way faster than what i would like. They should slow down the page movement
  4. [R7] Nordstrom 1/5 · US Cannot sign in: My phone will not let me sign in today, cannot ship!!
  5. [R3] Nordstrom 3/5 · US Everything: Nordstrom has a customer for life. A+ customer service awesome shipping service and fabulous merchandise. Very pleased to be a Nordstrom club member.
  6. [R5] Nordstrom 5/5 · US Best store: Love everything, customer service is top!
  7. [R8] Nordstrom 5/5 · US Favorite store: I love shopping at Nordstrom because it is a one-stop shop for all my needs, from beauty to clothing and shoes in my size. Additionally, their customer service is excellent.
  8. [R10] Nordstrom 1/5 · US Ron: Failed to deliver my package on June 18th
  9. [R15] Nordstrom 5/5 · US NordstromLOVE💯: Shopping is easy and shipping quick . Makes life easier 🤩
  10. [R24] Nordstrom 1/5 · US Mail lost my order: Nordstrom and the us mail lost my order. Nordstrom says they are not responsible and the mail system sucks and I can’t even enter a claim. Out $75 dollars and an item of clothing that I can’t buy locally. Not a happy camper. I have been a Nordstrom customer for 12 years and always raved about their customer service. Not anymore!!
  11. [R26] Nordstrom 2/5 · US Everything is shipped directly from the brands warehouse: Since Nordstrom is drop shipping the majority of the stuff I order, I now order from the brands website. When you sign up, you get better prices from the actual brands website than from Nordstrom. It’s also packaged nicer than how Nordstrom just throws it in a bag or box. Nordstrom shipping is slow too. Bring back the Nordstrom from 15 year
  12. [R2] Nordstrom 5/5 · US Affordability: Can get designer stuff at a fairly good price
  13. [R11] Nordstrom 5/5 · US Affordable Quality: This summer, I have enjoyed my shopping experiences at several different Nordstrom stores in a few different states! I found some wonderful deals and I am completely satisfied with the quality and the Service. Thank you so much.
  14. [R29] Nordstrom 5/5 · US All that and more: I love shopping at Nordstrom. The styles are classic and chic.
  15. [R62] Macy's 5/5 · US Formal gowns: Macys is definitely the go to store for dresses. Excellent quality and great prices.
  16. [R69] Macy's 3/5 · US Elizabeth Arden day cream: The price has gone up way too much!! I intend to find a less expensive replacement.
  17. [R23] Nordstrom 5/5 · US I love Nordstrom’s: The customer service is great . Easy return .
  18. [R27] Nordstrom 5/5 · US Great App: Easy to use and navigate
  19. [R48] Nordstrom 5/5 · US Great!: Great, very easy shopping experience!
  20. [R57] Nordstrom 5/5 · US Great app for Nordstrom: The ease of using this app makes me shop with Nordstrom more compared to other stores. It’s very intuitive and easy to use!
  21. [R54] Nordstrom 5/5 · US Love Nordstrom: I love shopping online at Nordstrom since I live far away from good a store. However, I don’t like OnTrac shipping company that they use. They are substandard compared to UPS or FEDEX.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store