Macy's

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Formal gowns: Macys is definitely the go to store for dresses. Excellent quality and great prices.
2. [R3] 5/5 · US Good Qualities: Good qualities!
3. [R5] 5/5 · US Quality not Quantity: I have heard this phrase my whole life. I love Macy’s for just that reason. I can always find quality pieces, clothing, housewares, Customer Service!!
4. [R11] 5/5 · US Great Deals: Macys has some of the best deals in a economy where everything is going up in price I can rely on Macy’s for quality Beds Clothing Kitchenwear Jewelry and more and always the best quality brands it is like shopping at a discount outlet online. I hope they stay in business and do not go away good department stores are rare and Macys is great.
5. [R7] 5/5 · US Great Price: Very Cool Deai
6. [R13] 5/5 · US The best deals at the best prices: Always happy to shop here
7. [R6] 3/5 · US Make it easier to Buy items !: I’ve given feedback many times. I like that you can scroll photos of an item while in search list, and mostly the app works fine. But 2 requests I have made would make app shopping so much easier & benefits Macys are: 1) a ‘buy now’ button on shopping item page or 2) a way to check off less items in the cart that you want to purchase now without moving others to save
8. [R10] 5/5 · US Macy is perfect: Perfect to order, i lov it
9. [R24] 5/5 · US Easy does it: This app is friendly, easy to use, offers choices as to one is searching for. It gives one choices for affordability etc. I highly recommend it.
10. [R38] 5/5 · US Shopping with ease: Love shopping with Macy’s store because it’s quick & easy.
11. [R26] 5/5 · US Service and great pricing: I wanna thank Macy’s for always having these wonderful sales during the holidays, and I always look forward to shopping there. Staff are friendly very helpful I just wanna think Macy’s for always having these wonderful sales during the holidays and always look forward to shopping there. Staff are friendly very helpful.
12. [R52] 5/5 · US Great prices and selection: Macy’s is my favorite store. The shopping and rewards, you can’t beat it! And great customer service and care.
13. [R57] 5/5 · US Customer service: Excellent customer service!
14. [R1] 1/5 · US Jo Ann: This second time I’m having a horrible time trying to place an order Both times missed out on using my $10 rewards 1st time order cancelled no explanation. This time denied my credit card you didn’t have correct one. I added this time as default. My account seems to be a mess in the app
15. [R19] 1/5 · US Update: This App STILL Blows: Try to order something on here and it literally won’t allow me to. Something about my phone number either being wrong or not matching. When I try to edit my phone number to my account, it says that already matches the current number they have for me. WHICH MEANS THE PHONE NUMBER DOES MATCH AND IS CORRECT!!!!!!!!!!!!!!!!!!!!!!!!!!!!! But it still won’t allow me to comp
16. [R66] 1/5 · US If Amazon work like this, it wouldn’t exist: These guys play games with their online store. They will cancel your order for security reasons and act like they’re doing you a favor but in fact, they’re just lazy and they won’t pick up the phone to confirm your order so they want you to do it two or three times just so you have the pleasure of buying from them When you call Customer Service to find
17. [R78] 1/5 · US ⬇️ STILL WON’T WORK ❌DELETE: June 20, 2026: A couple of months ago, the app quit working, quit sorting, quit allowing users to select items, quit doing anything. App is now worse than useless. Macy’s: Test software before you release it.
18. [R85] 3/5 · US Upset: I don’t carry a macys card w me so I don’t know my macys charge card number when I’m not at home. I wanted to place an order using my macys card but couldn’t access it b cause I don’t carry it w me. I never ever had this problem before when I wanted to place an order using my Macys card after I signed in. What gives?
19. [R164] 1/5 · US Problems at check out: Please improve better the payment options and address suggestions that pops up into the app.
20. [R25] 1/5 · US Only fills half screen: The Macy’s app only displays half the screen on my iPad mini 5. I’m running iPadOS 26.5. I’ve restarted the iPad and reinstalled the app. Every other app works normally.
21. [R73] 1/5 · US App isn’t made for iPad with Magic Keyboard: This app must be for an iPhone only, because it only opens up to a 4x6 rectangle in the middle of the page on my iPad, making it unusable as a shopping app. I tried to find a way to report a problem and it takes me to a dead link. Apple Support couldn’t help either.
22. [R155] 1/5 · US App updates: App updates every week. Now it does t work or maybe iPad no outdated. What is so important that you have an app update every 1-2 weeks? Guess I’m not shopping tonight
23. [R215] 1/5 · US App is not full screen: Why is the app not full screen. I deleted it.
24. [R97] 1/5 · US Updates June 2026: The new app update is trash. Can’t sort by size when searching for pants. App locks up. It is fully updated.
25. [R98] 2/5 · US Freezes: I’m not sure what’s been going on with the app, but I can’t actually search for specifics items and use filters. The second I put in the filters, it just freezes and won’t show me the results. I keep hoping it will start working again, but the problem has persisted for over 6 months, despite constantly uninstalling and reinstalling the app. The end result, I’m just not buying anything from
26. [R132] 3/5 · US hAPPy: The app is good but doesn’t do a great job at pulling up the colors or specific items or clothing styles. Also there reviews could use some help identifying if items are too big or small & add incentives for ppl to share photos
27. [R160] 3/5 · US Filters: I love the online app…until I try the filters. I will say I want to see only long sleeves on blouses, and every length of sleeve will be shown. This holds true for most of the filters; this is a huge waste of time.
28. [R35] 1/5 · US Slow Shipping - Unhelpful Return Policy - Rude Employees: I have realized that i truly do not like Macy’s now that i have been ordering from them for over a year. As far as shopping in store, i find Macy stores to be cluttered and often messy. In addition, the employees at our two different locations in my immediate area are SO rude! When i went to return something, recently, and they treated me
29. [R91] 1/5 · US Customer service is not up to par.: I don’t recommend Macy’s to anyone. Delivery service sucks. Never get my items on time and to my right address. I hate it but I need it. That’s the only reason I shop with Macy’s.
30. [R92] 1/5 · US Hey: Watch sale women is so rude.she just lying about costumers.
31. [R40] 1/5 · US Shipping: Muchas veces todo es por correo y te cobran demasiado. Así que no ahorraste en descuentos porque los pagas en shipping.
32. [R53] 1/5 · US Confusion: In order a suite ok my bad it was a suit separate and recover jacket. I then ordered the pants and finally after 2 weeks I get refunded which I don’t see as of yet. Why would that happen??. Not a good business Model at all. For that reason I will no longer shop macys. Thanks for all the hard work and making my online experience a disaster
33. [R212] 1/5 · US Everything is out!: Why do you show me everything you don’t have anymore??
34. [R217] 1/5 · US Shoes canceled for No reason: Ordered some shoes while they were on discount then they got canceled for no reason! I went back to look at the shoes to try and order them again and they were no longer on sale and sold out of my size😡
35. [R229] 1/5 · US What happened?: Everything is unavailable. The app has completed stopped working.
36. [R233] 1/5 · US Unavailable: Items always unavailable upon checking out
37. [R153] 2/5 · US Accessibility Barriers Make the Macy’s App Difficult for Blind and Low Vision Users: As a blind and accessibility-conscious customer, I am disappointed by the current accessibility of the Macy’s app. The app presents numerous challenges for users who rely on screen readers such as VoiceOver on iOS or TalkBack on Android. Many buttons, images, and interactive elements lack proper labels, making it
38. [R42] 3/5 · US Payment options: Need to update site to allow Apple and pay
39. [R105] 3/5 · US Could be better: It would be great if it showed what was in stock for pick up at the location I choose.
40. [R182] 1/5 · US Very bad: This app needs to be updated so you can take a picture and search for something using the image of the object you're looking for, or so you can copy and translate text, among many other missing features. Besides that, it gets too hot. It drains the battery immediately. I don't know if it's too resource-intensive, or maybe they should add a feature where you can take a picture of the ite
41. [R114] 1/5 · US La peor aplicación de compra: Es la peor aplicación de compras que existe la primera compra me la cancelaron volví a intentarlo salió que no se pudo completar la compra pero aún así me quitaron el Dinero de mi cuenta bancaria y le escribí a soporte y me dijeron que como el pedido no se realizó no podían ayudarme con nada osea que me quitaron el dinero y no pueden hacer nada
42. [R104] 1/5 · US Platinum Customer: Terrible customer support
43. [R163] 2/5 · US No customer service online: After over hour on hold finally got Ms Rita and Bill to assist me. These two are amazing. Chat is waste of time. Not enough customer service reps if you have to hold over an hour for delivery verification. Then couple hours into making a purchase, can’t deliver to me. They don’t even offer a service that can be arranged. What happened to macys service. Was a time if c
44. [R139] 1/5 · US Angry Customer: I ordered a specific item for my cruise and paid 10.95 for shipping only to find that Door Dash was supposed to bring my package and just like they steal food, they stole my package!!!!