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Updated July 2026 · real, multi-region App Store reviews
Better options than

Marriott Bonvoy alternatives

Marriott Bonvoy users often seek alternatives due to app glitches, difficulty managing points, and issues with customer service. Alternatives like Expedia and Booking.com offer broader travel booking options, while Hilton Honors provides a competing loyalty program.

Why users look for alternatives to Marriott Bonvoy

The alternatives

Expedia
4.8★ · 5,803,762 ratings · Free

Expedia is a travel booking app that allows users to find deals on hotels, flights, and rental cars. Users appreciate its ease of navigation and ability to find good prices.

Better for: Expedia suits travelers looking for a single platform to book various travel components, especially those who prioritize finding competitive prices and an easy-to-use booking interface R55R58R61. It may be less suitable for those expecting robust customer service for complex issues or refunds R54.

Head-to-head: Marriott Bonvoy vs Expedia
Hilton Honors
4.9★ · 3,178,675 ratings · Free

Hilton Honors is a loyalty program and booking app for Hilton properties, offering digital check-in and room selection. Users praise the cleanliness of hotels, friendly staff, and the ability to choose rooms away from noisy areas.

Better for: Hilton Honors is better for travelers who prefer Hilton properties and value a clean, friendly hotel experience with options for room customization R69R71R77. It may be less ideal for users who rely heavily on digital keys, as some report them not working, or those seeking responsive AI support R68R72.

Head-to-head: Marriott Bonvoy vs Hilton Honors
Hotels.com
4.8★ · 2,261,520 ratings · Free

Hotels.com provides a platform for booking various hotels, with users often finding clean and comfortable accommodations. Some users appreciate the easy check-in process.

Better for: Hotels.com is suitable for travelers who prioritize finding clean, comfortable hotels and an easy check-in experience R80R85R89R91. However, users should be aware of potential issues with slow app performance, expired rewards, and difficulty reaching human customer support for problems R82.

Head-to-head: Marriott Bonvoy vs Hotels.com
Booking.com
4.8★ · 2,039,539 ratings · Free

Booking.com is an app for finding and reserving various accommodations, often praised for its ease of use and ability to find deals. Many users find it reliable for family travel.

Better for: Booking.com is better for travelers seeking an easy-to-use app for finding hotel deals and who value reliability for family stays R96R98R100R102. It may not be the best choice for car services, as some users report issues with unreliable partners and difficulty with refunds or cancellations R93.

Head-to-head: Marriott Bonvoy vs Booking.com
Priceline
4.8★ · 1,131,010 ratings · Free

Priceline is a booking app known for offering deals on hotels, rental cars, and other travel needs. Users frequently find good rates and appreciate its convenience for combining travel services.

Better for: Priceline is ideal for budget-conscious travelers looking for good deals on hotels and rental cars, and who appreciate a single app for various travel bookings R108R112R114R116. Users should be cautious with non-refundable bookings and verify descriptions, as some report issues with inaccurate listings, unexpected charges, and difficult customer service for changes or problems R107.

Head-to-head: Marriott Bonvoy vs Priceline
Stick with Marriott Bonvoy if

You are a loyal Marriott Bonvoy member who frequently stays at Marriott properties, values the consistent quality of service and cleanliness, and finds the app generally easy to use for basic functions like booking and pre-check-in .

Evidence note: No alternative had too few reviews to judge.

Frequently asked

Why do Marriott Bonvoy users look for other apps?
Marriott Bonvoy users often seek alternatives due to frequent app glitches, difficulty managing and redeeming points, and issues with hotel operations like overbookings or faulty amenities R1R3R7R10.
Is Expedia good for finding deals?
Yes, Expedia is often praised for its ability to find good deals and for the ease of navigating its app to secure competitive prices R55R58R61.
Does Hilton Honors offer digital keys?
Yes, Hilton Honors offers a digital key feature, but some users report issues with it not working, requiring them to go to the front desk for a physical key R68R72.
Are Hotels.com rewards reliable?
Some users have reported issues with Hotels.com rewards, specifically that all their rewards expired, leading to dissatisfaction R82.
Is Booking.com reliable for car rentals?
Booking.com is not consistently reliable for car rentals, with some users reporting issues with unreliable car services and difficulties obtaining refunds for unassigned drivers R93.
Can you get refunds easily with Priceline?
Getting refunds with Priceline can be difficult, especially for non-refundable bookings or if there are issues like incorrect dates, with users reporting losing money even for accidental selections R107R119.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R16] Marriott Bonvoy 2/5 · US Glitches: For probably at least the last year I have not been able to message properties through the app. Today it won’t even let me complete a digital check-in on the app. I’ve uninstalled and reinstalled…doesn’t fix it. Used to love the app but now it doesn’t even do the basics functions.
  2. [R18] Marriott Bonvoy 3/5 · GB Keeps saying faulty: A good idea but I cannot access my bookings as it just says faulty which is quite stressful.
  3. [R19] Marriott Bonvoy 1/5 · US Redeem points: It won’t let me redeem my points for a free night
  4. [R22] Marriott Bonvoy 1/5 · US Will not open: App does not open and says network is corrupted
  5. [R1] Marriott Bonvoy 2/5 · US Where are my points: Why is it so difficult to figure out where credit for my past stays are? That should be easy. Been looking for 10 minutes, still haven’t figured it out.
  6. [R3] Marriott Bonvoy 3/5 · US Can’t transfer points to Airlines from app: So weird how I am not able to transfer the points to airlines from the App directly. And Marriot is really stingy for only doing 3:1 ratio transfer. So stingy.
  7. [R7] Marriott Bonvoy 1/5 · US Better save your emailed receipt: Regularly stays and points have to be submitted to Marriott to be included in your history. Otherwise they don’t exist to Marriott. I book all my hotels through the app, then after the stay they disappear!
  8. [R9] Marriott Bonvoy 3/5 · US A/C Non Compliant in common Area's: Room A/C working it has really good potential to be a nice hotel . Odors in hallways not cool . But hey it's a place to sleep and can be steep use the Bonvoy app .
  9. [R10] Marriott Bonvoy 1/5 · US Unpleasant experiences: Arrived only to be told they were overbooked. I waited over an hour to be checked in. There are several pending charges on my card, 2 on two other cards. The GM was called but wasn’t helpful. I will say the front desk representative remained professional while trying to be trained over the phone on a new system. Arrive in the room, the water pressure in the toilet creates a
  10. [R12] Marriott Bonvoy 3/5 · US Oversold: This was the second time in a two-week period that we booked a king room and, when we arrived to check in, were told that the rooms had been oversold and king rooms were no longer available . This is a bad experience for Bonvoy members and makes me less likely to choose Marriott in the future.
  11. [R13] Marriott Bonvoy 2/5 · US Broken things: TV did not connect to HDMI, room phone did not work, cherry on top… the pen did not have an ink stem!
  12. [R6] Marriott Bonvoy 3/5 · US Not as intuitive: The OK it’s not as intuitive as I would like it to be. Finding places, if I wanted to upgrade my card, where do I go?
  13. [R55] Expedia 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
  14. [R58] Expedia 5/5 · US Good: So far so good
  15. [R61] Expedia 5/5 · US Exelente: Me encanta
  16. [R54] Expedia 1/5 · US Customer: Horrible customer service
  17. [R69] Hilton Honors 5/5 · US Excellent stay at Hilton: I had a wonderful stay at the Hilton. The hotel was very clean, and the staff was friendly, helpful, and respectful throughout my visit. The breakfast had a great variety of options, and everything was fresh and delicious. I truly enjoyed my stay and would definitely recommend this hotel to others.
  18. [R71] Hilton Honors 5/5 · US You decide: Hilton gives the customer a chance to make decisions on room choices, which is great for people who want to be away from elevators and ice machines
  19. [R77] Hilton Honors 5/5 · US Hampton Inn Cincinnati/Airport South - Sheila: After a grueling 16-hour workday and struggling to find available lodging near the airport, I cannot say enough good things about the outstanding service I received at the Hampton Inn Cincinnati/Airport South. From the moment I called, Sheila went above and beyond to accommodate our last-minute lodging request. Despite the late hour, she made the enti
  20. [R68] Hilton Honors 1/5 · US Rage Review: I used to think highly of this app, until after a VERY long day and getting to the airport late, I could not open my door with it, despite having checked in and my digital key “working.” I had to go back down to the desk to get a physical key the experience sucked. Therefore your review sucks. Congrats, Hilton.
  21. [R80] Hotels.com 5/5 · US Location: Hotel nice a very friendly check in, great great location. Music in the park is less than 10 minutes and very nice area.
  22. [R85] Hotels.com 4/5 · US Clean comfortable awesome pool: We only stayed one night but I enjoyed it. Room was clean, pool looked awesome, nice little store on first floor for basic food and items.
  23. [R89] Hotels.com 5/5 · US Great hotel: Check in was super easy
  24. [R91] Hotels.com 5/5 · US So great!: I love this brand. Always clean and comfortable but the front desk staff really made things special. Full of joy, smiles and hospitality. People really make the difference and after an 8 hour drive it’s just what we needed.
  25. [R96] Booking.com 5/5 · US Excelente app: Me encanta mucho usar booking para mis reservas y el servicio al cliente tambien es muy bueno. Recomendado
  26. [R98] Booking.com 5/5 · US Easy bookings: Always easy to use and always find great deals on hotel stays
  27. [R100] Booking.com 5/5 · US Useful app to save time and display the best booking options: Good app. It finds the best place for you
  28. [R102] Booking.com 5/5 · US Great Opportunities: I don’t have to overthink anything about my stays. When I travel with my family. I need reassurance that they will never be left out in the cold or sleeping in a sketchy motel. Booking Dot Yeah!! It’s what sums up my piece of mind when it comes to reliability and comfort.
  29. [R108] Priceline 5/5 · US Priceline is Fabulous!!!: I always find the best rates for rental cars/hotels on this app. Thanks for the discounts!!!!
  30. [R112] Priceline 5/5 · US Great deals: Love the great abs on time deals. I highly recommend Priceline when traveling
  31. [R114] Priceline 5/5 · US Traveling Made Easy: It is the best app to combine all traveling needs in one, the pricing, ease and overall convenience makes traveling so much easier. I love Priceline!
  32. [R116] Priceline 5/5 · US Never an issue: I cannot say I have ever had an issue with this app or the service. Used it for many years and rarely find better deals. It works, it’s convenient, and exceeds my need.
  33. [R72] Hilton Honors 1/5 · US Bad start: Received an email about getting room key on phone and skipping the front desk. Don’t work. Corporate office couldn’t find res. Connected me to hotel. After 15 minutes was told rather bluntly “just check at the front desk. Wasted half hour of my time.
  34. [R82] Hotels.com 1/5 · US All rewards expired: Never using the app again
  35. [R93] Booking.com 1/5 · US Do not use for car service: Booking collaborates with unreliable car services like Talixo and allows them to steal money from customers. I booked an airport transfer that was never assigned a driver and was forced to rebook with Uber instead. The transfer was long distance and cost $200, so we are not talking about a cheap trip. I have contacted Talixo twice about a refund with no response and boo
  36. [R107] Priceline 1/5 · US Priceline sucks: Make sure to read any tiny print because they will screw you over. App itself works pretty well.
  37. [R119] Priceline 1/5 · US No Refund: Pretty disappointed that I just lost out on $120 because I accidentally picked wrong day. I use Priceline all the time.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store