Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Marriott Bonvoy vs Priceline

Marriott Bonvoy 4.9★ · Free to download 85
Winner Marriott Bonvoy
Priceline 4.8★ · Free to download 70

Choose Marriott Bonvoy for a more reliable hotel booking experience.

Full reviews: Marriott Bonvoy · Priceline

Marriott Bonvoy offers a superior user experience with its app, providing seamless navigation and strong customer service. While both apps have their strengths, users report more consistent satisfaction with Marriott's features and support compared to Priceline's frequent issues with bookings and customer service.

Head to head

features edge: Marriott BonvoyR2R8R60R62
Marriott Bonvoy Users appreciate Marriott Bonvoy's robust features, including easy navigation and comprehensive booking options.
Priceline Priceline users often mention issues with booking accuracy and misleading information.
ease of use edge: Marriott BonvoyR14R20R70R72
Marriott Bonvoy Many Marriott users find the app easy to use, although some mention it could be more intuitive.
Priceline Priceline users frequently express frustration with the app's confusing interface and booking process.
reliability edge: Marriott BonvoyR7R16R37R73
Marriott Bonvoy Marriott Bonvoy users report issues with point tracking and app glitches, but overall reliability is higher.
Priceline Priceline users report numerous problems with reservations, including double bookings and poor customer service.
price/value edge: PricelineR26R77R82R88
Marriott Bonvoy Marriott Bonvoy provides good value for loyal customers through its rewards program.
Priceline Priceline users often find prices competitive but express concerns about hidden fees and misleading deals.
support edge: Marriott BonvoyR28R74R82R109
Marriott Bonvoy Marriott Bonvoy users report better customer service experiences, despite some complaints about contact options.
Priceline Priceline users frequently complain about unhelpful customer service and long wait times.
Pick Marriott Bonvoy if

you prioritize reliability and a strong rewards program for hotel stays.

Pick Priceline if

you are looking for potentially lower prices and are flexible with booking conditions.

Evidence note: While both apps have free tiers, Marriott Bonvoy's user base seems more satisfied overall, while Priceline's users often report issues likely stemming from its booking process.

Frequently asked

Which app is better for booking hotels?
Marriott Bonvoy is generally considered better for hotel bookings due to its user-friendly app and reliable customer service, with a lifetime rating of 4.91 compared to Priceline's 4.82.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Marriott Bonvoy 5/5 · US Marriot is just amazing: I have been a Marriott Bonvoy member for about 10 years now, and the experience truly just gets better and better. Because of my schedule, I spend over 100 days a year at Marriott properties all over the world, and I can say without hesitation that it consistently feels like my home away from home. Whether it's the seamless check-in, the excellent elite benefits, or the ex
  2. [R8] Marriott Bonvoy 5/5 · US Great app and hotels: Is always great to navigate through the app easy and well explained
  3. [R60] Marriott Bonvoy 5/5 · US Great App!: Handles all my get aways and keeps me informed on my rewards, points and special offers.
  4. [R62] Priceline 5/5 · US Priceline is Fabulous!!!: I always find the best rates for rental cars/hotels on this app. Thanks for the discounts!!!!
  5. [R14] Marriott Bonvoy 5/5 · US Great app: Easy to use and navigate.
  6. [R20] Marriott Bonvoy 5/5 · US Easy and accurate: I love how easy this app is to use.
  7. [R70] Priceline 1/5 · US SO DIFFICULT TO USE!!!!: This app and servcie is SO DIFFICULT TO USE!!! Not at all user friendly. Terribly uninformative, leaving one to feel completely unsure if what you wanted done actually got done. I made a reservation, then needed to change it a few days later (add a day). Never did the service EVER indicate whether it had changed the existing reservation, or just made a new one, or what
  8. [R72] Priceline 3/5 · US Problems: Confusing.
  9. [R7] Marriott Bonvoy 1/5 · US Better save your emailed receipt: Regularly stays and points have to be submitted to Marriott to be included in your history. Otherwise they don’t exist to Marriott. I book all my hotels through the app, then after the stay they disappear!
  10. [R16] Marriott Bonvoy 2/5 · US Glitches: For probably at least the last year I have not been able to message properties through the app. Today it won’t even let me complete a digital check-in on the app. I’ve uninstalled and reinstalled…doesn’t fix it. Used to love the app but now it doesn’t even do the basics functions.
  11. [R37] Marriott Bonvoy 1/5 · US Can’t book with points: The app has given an error any time you try to book points stays for weeks. I’m Titanium and the wait time on the phone exceeds 20 minutes. The “leave feedback” button doesn’t work to even alert Marriott to the problem.
  12. [R73] Priceline 1/5 · US Bait-and-Switch Scam & Abysmal Customer Service, Avoid at All Costs!: I booked and paid for a rental car through Priceline, but when I arrived to pick it up, the car was completely unavailable. When I contacted Priceline’s customer service to resolve this breach of contract, the representatives were incredibly rude, hostile, and utterly unhelpful. They refused to provide a solution or take respon
  13. [R26] Marriott Bonvoy 5/5 · US Fantastic program!: Marriott hotels have always been great! Never dissapointed. Staff is always very accommodating. The BonVoy membership and app is super easy to use.
  14. [R77] Priceline 5/5 · US Always Great Pricing: My go to for saving on hotels and resorts!!
  15. [R82] Priceline 1/5 · US Total Nightmare: Double Charged and Scammed!: Avoid Priceline at all costs! Their customer service is an absolute joke. Due to their agonizingly slow response to a simple cancellation request, I was forced to double-book a last-minute hotel. The support agents repeatedly lied to my face, assuring me they would handle the cancellation and issue a full refund. They did nothing. I ended up paying twi
  16. [R88] Priceline 2/5 · US Cheapest Hotel Twice: Booked two separate Express Deals and got the cheapest hotel both times. Very disappointing and misleading. I expected at least some variety. Won’t use Express Deals again.
  17. [R28] Marriott Bonvoy 1/5 · US Customer contact: I even can not find a support phone # to call when I have question.
  18. [R74] Priceline 5/5 · US Never an issue: I cannot say I have ever had an issue with this app or the service. Used it for many years and rarely find better deals. It works, it’s convenient, and exceeds my need.
  19. [R109] Priceline 1/5 · US O star of i could: After driving 7 hrs with my family, we arrived at the hotel only to find out that Priceline had no reservations for us, even though we have already paid. The hotel was completely sold out. Priceline promised me a callback with in 30 min but no one called.we spent hours in on hold sitting in car with kids for late night, awaiting for relocation. At the end response was sorry and

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store