Marriott Bonvoy

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R4] 5/5 · US Great app and hotels: Is always great to navigate through the app easy and well explained
2. [R6] 5/5 · US Great app: Easy to use and navigate.
3. [R7] 5/5 · US Great App: Everything I need in App.
4. [R9] 5/5 · US Easy and accurate: I love how easy this app is to use.
5. [R31] 5/5 · US Great App!: Handles all my get aways and keeps me informed on my rewards, points and special offers.
6. [R45] 5/5 · US Been using this app since 2001: Great app for generating hotel rewards
7. [R48] 5/5 · US Number 1: I have been with Marriott Bonvoy for many years and the experience has been fantastic. Have used rewards on many trips, even in Switzerland.
8. [R29] 5/5 · US Excelente: Es muy buena la app y obtienes puntos por casa reservación
9. [R18] 5/5 · US 5 de 5: Me encanto la app, Muy buena y útil, desde hacer pre check-in hasta la llave digital
10. [R22] 5/5 · US So amazing!: So helpful to book and makes it easier to check in!
11. [R2] 5/5 · US Marriot is just amazing: I have been a Marriott Bonvoy member for about 10 years now, and the experience truly just gets better and better. Because of my schedule, I spend over 100 days a year at Marriott properties all over the world, and I can say without hesitation that it consistently feels like my home away from home. Whether it's the seamless check-in, the excellent elite benefits, or the ex
12. [R5] 5/5 · US Excellent: Very nice hotel and services AC Naples 5th avenue
13. [R11] 5/5 · US Fantastic program!: Marriott hotels have always been great! Never dissapointed. Staff is always very accommodating. The BonVoy membership and app is super easy to use.
14. [R15] 5/5 · US Stay: I loved the view and room was clean. I loved the shampoo and conditioner and body wash in the shower
15. [R80] 1/5 · US Digital Key didn’t work when: Nothing more frustrating than going all the way to the room and the digital key didn’t work
16. [R94] 1/5 · US unreliable, crashing: It crashes everytime I'm trying to use the electronic key in the elevators
17. [R124] 1/5 · US Mobile key too hard to figure out.: Every time I do mobile key… it doesn’t work…
18. [R142] 2/5 · US The app is good but the digital key experience is HORRIBLE: As I said, most of the time I need the key it takes minutes to have it available. Sometimes it doesn’t connect to internet, sometimes it stays in download for long time with me in front of my door looking like a creepy. It’s so so so annoying. Please improve this experience, add it to the wallet or whatever you want but PLEASE I can’t dow
19. [R1] 3/5 · US Can’t transfer points to Airlines from app: So weird how I am not able to transfer the points to airlines from the App directly. And Marriot is really stingy for only doing 3:1 ratio transfer. So stingy.
20. [R36] 1/5 · US Redeem points: It won’t let me redeem my points for a free night
21. [R51] 4/5 · US Don’t use points on app: The app is great until you try to redeem points. I tried multiple times to use points and it error out every time. Then the next I’m Double booked. I had to deal with the annoyance of trying to get customer service to fix this issue. You would be better off calling in a reservation to use your points. The website might work too, but you will have issues with the mobile app
22. [R60] 1/5 · US Not able to use points: Not able to use points!
23. [R61] 1/5 · US App sucks: Doesn’t let me login or reset password
24. [R84] 1/5 · US I can’t login!!: I’ve been having issues logging in on the mobile app for weeks now, but the same password works on the website. When I try to change my password, it just spins and I can’t change it. How is any customer supposed to rent a room directly from you when your mobile app doesn’t work properly?!
25. [R139] 3/5 · US Login still messed up after a decade: While app is always changing not getting better- just different… The login has always auto populated with the wrong i formation! No way too fix
26. [R381] 3/5 · GB Login page password box limits password length: The password box on the login box limits the length of passwords to 20 characters forcing me to change my password to something LESS SECURE if I want to use this app. There is no need to limit this field length - or at least certainly not to just 20 characters - a pretty elementary mistake. Would be nice if Marriott would give me some sort of credi
27. [R115] 1/5 · US Current stay view unavailable: I’ve been using this app for over 10 years now. I only stay at Marriott properties while I travel for work. All of a sudden you can’t see your current stay in the app any longer? That makes no sense to me.
28. [R145] 2/5 · US Lacking functionality: - Signed in but unable to find existing reservations. - Trips/reservations section missing or difficult to locate. - App emphasizes promotions and member benefits over core travel management.
29. [R154] 1/5 · US Unable to access upcoming trip: I received an email for me to access my trip in the app so that I could have mobile key etc. As I entered the app it doesn’t show the upcoming trip. I didn’t know how to access it because it does not show it. I don’t understand the issue. I’ve had an issue with this, and I’ve had an issue with eat around town not being able to add in restaurants that I’ve visited.
30. [R234] 3/5 · US Modifying Reservations: I miss when before confirming reservations, we could change the name . There is no option to change the name . I always have to call Marriott to add it & it’s a waste of time . It’s been like this for like almost 2 years & I’m still not use to . Please give back that option
31. [R26] 2/5 · US Glitches: For probably at least the last year I have not been able to message properties through the app. Today it won’t even let me complete a digital check-in on the app. I’ve uninstalled and reinstalled…doesn’t fix it. Used to love the app but now it doesn’t even do the basics functions.
32. [R222] 3/5 · US Great: Love the app but it freezes a lot and have to keep checking back
33. [R229] 1/5 · US Crashing recently: The app keeps making my phone hot and crashes frequently. It’s draining battery so much. It used to be a great app just a couple of years ago, but now it’s sluggish and buggy.
34. [R533] 3/5 · CA Latest Update Sucks: For the last couple versions of the new app I have experienced non stop issues. The app continually freezes when I try to complete mobile check in. I haven’t received a single mobile key. When searching and booking hotels the app freezes or glitches out. Photos never load for hotels.
35. [R40] 2/5 · US Contact or Msg option: There is no way to communicate via app messaging on our reservation, I think that is needed to ask some questions , as on my reservation there is no way to find the cancellation policy
36. [R57] 1/5 · US Customer contact: I even can not find a support phone # to call when I have question.
37. [R166] 1/5 · US Keep getting 400 error on messaging: Good app generally. Been getting an error and unable to message hotel which is a great feature. More to ask what’s up.
38. [R8] 2/5 · US Where are my points: Why is it so difficult to figure out where credit for my past stays are? That should be easy. Been looking for 10 minutes, still haven’t figured it out.
39. [R17] 1/5 · US Better save your emailed receipt: Regularly stays and points have to be submitted to Marriott to be included in your history. Otherwise they don’t exist to Marriott. I book all my hotels through the app, then after the stay they disappear!
40. [R172] 3/5 · US Recent Stay 6/1: Additional bonus points were suppose to be added to my account and upon checkout I asked but the staff said the computers were messing up. Got my receipts emailed, but have yet to see the Bonus 3,000 points show up. Is there a lag in the credit?
41. [R189] 3/5 · US Mr.: I like the stay it’s confortable. I was hopping to see my points earning weekly on the app..
42. [R96] 1/5 · US Doesn’t work with iPhone SE: Can’t book with iPhone SE can’t scroll down or navigate please fix
43. [R100] 1/5 · US Not work with iPhone SE running current iOS: This app continues to be unusable with my phone. It runs but when I try to enter info searching hotels it does not display a button to continue. I think they do not have app size adapted for older but active phones. Bogus.
44. [R185] 1/5 · US Still Can’t book after last update: App doesn’t dynamically adapt to screen size to my iPhone SE so no booking with the submit button hidden
45. [R103] 1/5 · US Not designed to help the traveler: It would be so easy to make this helpful for the travelers, instead it seems to exist solely to help Marriott. Why can’t you show me the address of the property I have a reservation at so I can use that to get there from the airport, better yet let me copy it from your app so I can paste it into navigation or ride share! I can’t even copy the name of the hotel ou
46. [R444] 3/5 · GB Review of Bonvoy app: Receipt not easy to find. It’s almost like you’re ashamed to provide easy access to it
47. [R19] 1/5 · US Unpleasant experiences: Arrived only to be told they were overbooked. I waited over an hour to be checked in. There are several pending charges on my card, 2 on two other cards. The GM was called but wasn’t helpful. I will say the front desk representative remained professional while trying to be trained over the phone on a new system. Arrive in the room, the water pressure in the toilet creates a
48. [R97] 3/5 · US Oversold: This was the second time in a two-week period that we booked a king room and, when we arrived to check in, were told that the rooms had been oversold and king rooms were no longer available . This is a bad experience for Bonvoy members and makes me less likely to choose Marriott in the future.