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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Marriott Bonvoy vs Expedia

Marriott Bonvoy 4.9★ · Free to download 75
Winner Marriott Bonvoy
Expedia 4.8★ · Free to download 65

Marriott Bonvoy is the better choice for loyal Marriott guests due to its integrated loyalty program and hotel-specific features, while Expedia is better for those seeking diverse travel options and competitive pricing across various providers.

Full reviews: Marriott Bonvoy · Expedia

Marriott Bonvoy offers a more seamless experience for booking and managing stays within the Marriott ecosystem, with strong loyalty benefits. Expedia provides a wider range of travel options and often competitive pricing, but users report more issues with customer service and booking accuracy.

Head to head

Features and Functionality tieR1R3R15R16
Marriott Bonvoy Marriott Bonvoy users appreciate features like digital check-in and digital keys, though some report these features can be unreliable R16. The app is praised for managing rewards and special offers R60. However, users struggle with finding past stay credit, transferring points to airlines, and amending bookings R1R3. Some also report issues with logging in and the app not displaying current stays R15.
Expedia Expedia offers a broad range of travel booking options, including flights, hotels, and excursions, with users finding it easy to navigate for searching and booking R80R83. However, several users report significant glitches, such as the app spinning while searching, freezing, or not progressing past the first screen . There are also complaints about the map view not working and the inability to find specific booking options like half-board .
Ease of Use edge: Marriott BonvoyR6R8R14R15
Marriott Bonvoy Many Marriott Bonvoy users find the app easy to navigate and use for bookings and checking information R8R14. However, some find it not as intuitive as they would like, struggling to find specific information or options like upgrading cards R6. Issues with login and password management are also frequently mentioned R15.
Expedia Expedia is generally considered easy to navigate and use for finding deals and booking travel . Despite this, users report significant lag and freezing issues, making the experience frustrating . Some also find it difficult to obtain invoices or contact support through the app .
Reliability and Performance tieR7R16R19R21
Marriott Bonvoy Marriott Bonvoy users report frequent issues with the app's reliability, including crashes, inability to log in, and features like digital keys not working R16R21. Some also experience problems with points not being credited or being unable to redeem them R7R19R31.
Expedia Expedia users encounter various reliability problems, such as the app freezing, not loading, or failing to process searches . There are also reports of booking cancellations without notification and issues with refunds not being processed .
Price and Value edge: Marriott BonvoyR2R3R31R37
Marriott Bonvoy Marriott Bonvoy is valued for its loyalty program, offering points for reservations and elite benefits R2R60. However, some users find the point transfer ratio to airlines stingy R3. There are also complaints about losing points due to inactivity or being unable to redeem them R31R37.
Expedia Expedia is praised for offering competitive prices and deals on airfares and hotel bookings, often cheaper than booking directly R83. However, many users report issues with price discrepancies, where prices increase significantly at checkout . There are also complaints about unexpected charges and difficulties with refunds for cancellations .
Customer Support edge: Marriott BonvoyR28R37R64R70
Marriott Bonvoy Marriott Bonvoy users report difficulty finding support contact information within the app R28. Some also mention long wait times when trying to contact customer service by phone R37.
Expedia Expedia receives numerous complaints about horrible customer service, including difficulty getting help for cancelled flights or refunds R64R70. Users describe agents as incompetent and a lack of clear contact numbers or responsive virtual assistants .
Pick Marriott Bonvoy if

You are a loyal Marriott Bonvoy member who frequently stays at Marriott properties and values an integrated loyalty program with hotel-specific features like digital keys and check-in R2R54.

Pick Expedia if

You prioritize finding competitive prices across a wide range of flights, hotels, and excursions, and are willing to navigate potential app glitches or customer service challenges for cost savings R83.

Evidence note: Both apps have a high volume of reviews, with a mix of positive and negative. Marriott Bonvoy's negative reviews often focus on app functionality and point redemption, while Expedia's negative reviews frequently highlight customer service, pricing issues, and refund difficulties.

Frequently asked

Which app is better for managing hotel loyalty points?
Marriott Bonvoy is better for managing Marriott loyalty points, as it's designed specifically for the Marriott ecosystem and allows users to track rewards and special offers, though some users report difficulty finding past stay credit or redeeming points R1R60R31R37.
Can I book multiple types of travel, like flights and hotels, on these apps?
Expedia allows you to book multiple types of travel including flights, hotels, and excursions, and is praised for offering competitive prices across these options R80R83. Marriott Bonvoy is primarily focused on booking Marriott hotel stays R2R54.
Which app has better customer support for booking issues?
Marriott Bonvoy appears to have a slight edge in customer support, as Expedia users frequently report horrible customer service, difficulty getting refunds, and incompetent agents R64R70. Marriott Bonvoy users mention long wait times but fewer widespread complaints about the quality of service itself R28R37.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Marriott Bonvoy 2/5 · US Where are my points: Why is it so difficult to figure out where credit for my past stays are? That should be easy. Been looking for 10 minutes, still haven’t figured it out.
  2. [R3] Marriott Bonvoy 3/5 · US Can’t transfer points to Airlines from app: So weird how I am not able to transfer the points to airlines from the App directly. And Marriot is really stingy for only doing 3:1 ratio transfer. So stingy.
  3. [R15] Marriott Bonvoy 3/5 · US Login still messed up after a decade: While app is always changing not getting better- just different… The login has always auto populated with the wrong i formation! No way too fix
  4. [R16] Marriott Bonvoy 2/5 · US Glitches: For probably at least the last year I have not been able to message properties through the app. Today it won’t even let me complete a digital check-in on the app. I’ve uninstalled and reinstalled…doesn’t fix it. Used to love the app but now it doesn’t even do the basics functions.
  5. [R6] Marriott Bonvoy 3/5 · US Not as intuitive: The OK it’s not as intuitive as I would like it to be. Finding places, if I wanted to upgrade my card, where do I go?
  6. [R8] Marriott Bonvoy 5/5 · US Great app and hotels: Is always great to navigate through the app easy and well explained
  7. [R14] Marriott Bonvoy 5/5 · US Great app: Easy to use and navigate.
  8. [R7] Marriott Bonvoy 1/5 · US Better save your emailed receipt: Regularly stays and points have to be submitted to Marriott to be included in your history. Otherwise they don’t exist to Marriott. I book all my hotels through the app, then after the stay they disappear!
  9. [R19] Marriott Bonvoy 1/5 · US Redeem points: It won’t let me redeem my points for a free night
  10. [R21] Marriott Bonvoy 3/5 · GB Keeps saying faulty: A good idea but I cannot access my bookings as it just says faulty which is quite stressful.
  11. [R2] Marriott Bonvoy 5/5 · US Marriot is just amazing: I have been a Marriott Bonvoy member for about 10 years now, and the experience truly just gets better and better. Because of my schedule, I spend over 100 days a year at Marriott properties all over the world, and I can say without hesitation that it consistently feels like my home away from home. Whether it's the seamless check-in, the excellent elite benefits, or the ex
  12. [R31] Marriott Bonvoy 1/5 · US Not able to use points: Not able to use points!
  13. [R37] Marriott Bonvoy 1/5 · US Can’t book with points: The app has given an error any time you try to book points stays for weeks. I’m Titanium and the wait time on the phone exceeds 20 minutes. The “leave feedback” button doesn’t work to even alert Marriott to the problem.
  14. [R28] Marriott Bonvoy 1/5 · US Customer contact: I even can not find a support phone # to call when I have question.
  15. [R64] Expedia 1/5 · US Customer: Horrible customer service
  16. [R70] Expedia 1/5 · US Terrible service: Cannot get help when flight get cancelled
  17. [R60] Marriott Bonvoy 5/5 · US Great App!: Handles all my get aways and keeps me informed on my rewards, points and special offers.
  18. [R54] Marriott Bonvoy 5/5 · US Outstanding: I have stayed at Marriott properties long before they had any reward programs. My reasoning was simple I always received outstanding service and the quality of Marriott’s properties are second to none!!!
  19. [R80] Expedia 5/5 · US Great excursion: Had a great time doing the Atv, camel rides, and sand dunes with Anwar. He was on time and took care of us completely. Definitely recommend.
  20. [R83] Expedia 5/5 · US Airfares: Expedia gives the best price on reliable airlines - the site is established and reliable

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store