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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Marriott Bonvoy vs Booking.com

Marriott Bonvoy 4.9★ · Free to download 70
Winner Tie
Booking.com 4.8★ · Free to download 65

Marriott Bonvoy is better for loyal Marriott customers who prioritize hotel-specific benefits and a consistent brand experience, while Booking.com is better for those seeking a wider variety of accommodation options and competitive pricing across different providers.

Full reviews: Marriott Bonvoy · Booking.com

Marriott Bonvoy offers a seamless experience for loyal Marriott guests with easy check-in and elite benefits, but struggles with app functionality and customer service for issues like point transfers and booking amendments. Booking.com provides a broad selection of accommodations and often good deals, but faces significant criticism regarding unreliable bookings, hidden fees, and poor customer support.

Head to head

Features & Functionality tieR1R3R7R12
Marriott Bonvoy Marriott Bonvoy users appreciate features like pre-check-in and digital keys when they work, and the app generally helps with rewards and special offers . However, many report significant issues with core functionalities, including inability to transfer points to airlines R3, difficulty finding past stays or current reservations R1R7, and problems with digital keys R21. Users also complain about a lack of options for booking multiple rooms R12 and inability to message properties R16.
Booking.com Booking.com is praised for its ease of use in finding and booking accommodations, and for offering features like free cancellation . Users can book various types of trips including flights and homes . However, the app is criticized for a problematic 'favorites' feature that creates new lists for every town and for not allowing users to filter for bookings without a card . Some users also report issues with the app's customer support chat functionality .
Ease of Use & Navigation edge: Booking.comR1R6R8R9
Marriott Bonvoy Many Marriott Bonvoy users find the app easy to use and navigate for booking and managing stays R8. However, a significant number of reviews indicate the app is not intuitive, with users struggling to find information like past stay credits or upgrade options R1R6. Some also report issues with login, including auto-populating incorrect information or password length limits R9.
Booking.com Booking.com is frequently described as easy to use and navigate, making it simple to find deals and book rooms . Users appreciate its friendly interface and functionality .
Reliability & Performance edge: Marriott BonvoyR15R16R21R22
Marriott Bonvoy Marriott Bonvoy users report frequent glitches and performance issues, such as the app saying 'faulty' R15, inability to complete digital check-ins R16, and the app not opening or reporting network corruption R22. Many experience problems with digital keys not working R21 and chat features being consistently broken R53. Some also note slow and inconsistent performance and backend services crashing .
Booking.com Booking.com faces severe reliability issues, with numerous reports of double bookings R67R73, bookings being cancelled by hosts R89, and fraudulent listings . Users also mention hotels being overbooked upon arrival R73. The app is criticized for being undependable and leading to stressful situations for travelers R89.
Price & Value tieR2R3R48R54
Marriott Bonvoy Marriott Bonvoy users appreciate the value of the Bonvoy membership and points system, often feeling that stays are 'worth the money' R48R54. Elite benefits are highly valued by long-term members R2. However, some express dissatisfaction with the 3:1 point transfer ratio to airlines R3 and note that points value has decreased . There are also complaints about changes to lounge access for Gold members .
Booking.com Booking.com is often praised for offering great deals and being one of the cheapest options available . Users find it useful for finding the best booking options . However, many users report hidden fees and unexpected charges, such as additional cleaning fees R79, foreign transaction fees when prices were shown in USD R81R83, and charges for services like car insurance that are not honored R63. Some also mention being double charged for reservations .
Customer Support edge: Marriott BonvoyR2R24R47R53
Marriott Bonvoy Marriott Bonvoy users report significant difficulty getting support for app issues, such as chat features not working R53 or inability to update personal information R47. Some mention raising support tickets with no response R53. Hotel staff, however, are often praised for excellent service and being accommodating R2R24.
Booking.com Booking.com receives overwhelmingly negative feedback regarding its customer service. Users describe representatives as rude and unhelpful , and report being hung up on . Many state there is 'no customer service' and that issues like refunds for cancelled flights or fraudulent listings are not resolved . Users also complain about being unable to contact support through the app and a lack of accountability for booking errors .
Pick Marriott Bonvoy if

you are a loyal Marriott Bonvoy member who frequently stays at Marriott properties and values direct hotel benefits and a consistent brand experience, especially if you have elite status R2.

Pick Booking.com if

you prioritize finding a wide range of accommodation options, including hotels, homes, and flights, at competitive prices, and value features like free cancellation .

Evidence note: Both apps have a mix of positive and negative reviews, but the negative reviews for Booking.com are often more severe, detailing financial losses and significant travel disruptions. Marriott Bonvoy's negative reviews tend to focus on app functionality and point system limitations rather than outright fraud or booking failures.

Frequently asked

Is Marriott Bonvoy good for managing loyalty points?
Marriott Bonvoy is generally good for managing loyalty points and rewards, with users appreciating the points earned per reservation R54, though some find it difficult to locate past stay credits R1R7 and are dissatisfied with the 3:1 point transfer ratio to airlines R3 and decreased point value .
Does Booking.com have reliable bookings?
Booking.com has significant reliability issues with bookings, as many users report experiences of double bookings R67R73, bookings being cancelled by the host R89, and hotels being overbooked upon arrival R73.
Are there hidden fees on Booking.com?
Yes, many Booking.com users report hidden fees and unexpected charges, including additional cleaning fees R79, foreign transaction fees when prices were displayed in USD R81R83, and charges for car insurance that was not honored by rental companies R63.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Marriott Bonvoy 2/5 · US Where are my points: Why is it so difficult to figure out where credit for my past stays are? That should be easy. Been looking for 10 minutes, still haven’t figured it out.
  2. [R3] Marriott Bonvoy 3/5 · US Can’t transfer points to Airlines from app: So weird how I am not able to transfer the points to airlines from the App directly. And Marriot is really stingy for only doing 3:1 ratio transfer. So stingy.
  3. [R7] Marriott Bonvoy 1/5 · US Better save your emailed receipt: Regularly stays and points have to be submitted to Marriott to be included in your history. Otherwise they don’t exist to Marriott. I book all my hotels through the app, then after the stay they disappear!
  4. [R12] Marriott Bonvoy 3/5 · GB Multiple Rooms: No multiple room booking options, always leads to confusion and delay when you arrive at a hotel with multiple rooms booked for family etc.
  5. [R6] Marriott Bonvoy 3/5 · US Not as intuitive: The OK it’s not as intuitive as I would like it to be. Finding places, if I wanted to upgrade my card, where do I go?
  6. [R8] Marriott Bonvoy 5/5 · US Great app and hotels: Is always great to navigate through the app easy and well explained
  7. [R9] Marriott Bonvoy 3/5 · US Login still messed up after a decade: While app is always changing not getting better- just different… The login has always auto populated with the wrong i formation! No way too fix
  8. [R15] Marriott Bonvoy 3/5 · GB Keeps saying faulty: A good idea but I cannot access my bookings as it just says faulty which is quite stressful.
  9. [R16] Marriott Bonvoy 2/5 · US Glitches: For probably at least the last year I have not been able to message properties through the app. Today it won’t even let me complete a digital check-in on the app. I’ve uninstalled and reinstalled…doesn’t fix it. Used to love the app but now it doesn’t even do the basics functions.
  10. [R21] Marriott Bonvoy 3/5 · GB Hard to get support: The digital key half the time doesn’t work.
  11. [R22] Marriott Bonvoy 1/5 · US Will not open: App does not open and says network is corrupted
  12. [R2] Marriott Bonvoy 5/5 · US Marriot is just amazing: I have been a Marriott Bonvoy member for about 10 years now, and the experience truly just gets better and better. Because of my schedule, I spend over 100 days a year at Marriott properties all over the world, and I can say without hesitation that it consistently feels like my home away from home. Whether it's the seamless check-in, the excellent elite benefits, or the ex
  13. [R48] Marriott Bonvoy 5/5 · US Worth the money: Always feel right at home, respectfull team members, clean and nice rooms
  14. [R54] Marriott Bonvoy 5/5 · US Excelente: Es muy buena la app y obtienes puntos por casa reservación
  15. [R24] Marriott Bonvoy 3/5 · GB Zoey the Receptionist: Came to check in and was informed that the double room’s ac was faulty and offered me a king size room. Zoey brought her manager who wasn’t very helpful and instead Zoey stepped in and offered a roll out bed with complimentary late check out as I had requested that earlier on. She then came up with the bed and made the bed for my daughter. Absolute star who went out of her w
  16. [R47] Marriott Bonvoy 1/5 · GB Can’t update personal information: Won’t let me update my email address. Therefore don’t get any confirmation. Tried many times. Doesn’t work. No way to contact them to get it resolved. Very poor
  17. [R53] Marriott Bonvoy 1/5 · GB Ongoing Issues with App: Had ongoing issues with Bonvoy App with certain features such as Chat not working. Have tried all the usual diagnostics like, ensuring latest version, logging-in and out, uninstalling/reinstalling, but error messages have persisted and still not working properly. I contacted The Bonvoy Ambassador team and Customer Service and a Support ticket was raised but still no respo
  18. [R67] Booking.com 1/5 · US Double booked: Unbelievably double booked. The undoing process was painful. No refund for two weeks. Horrible experience.
  19. [R73] Booking.com 2/5 · US Do not download: Worst app to book do not recommend!! There have been several times booking over booked rooms and when we showed up they never had the room available. And the app never refunded us our money. So if you have problems with anything they will not contact you.
  20. [R89] Booking.com 2/5 · US Undependable: Multiple times now booking.com has confirmed a booking only for that booking to later be cancelled by the host. Most recently this happened on the same day as we had planned an arrival on a booking made many months in advance. Do not depend on this platform.
  21. [R63] Booking.com 3/5 · US Convenient if you avoid the sinister scammy parts: If you book a vehicle, it includes “insurance.” This is Booking.com’s “service” and it entirely independent from the rental company. This “insurance” is not usually honored and requires a police report. you are essentially wasting your money and will need to buy insurance again with the actual company. Additionally, the prices they show do not inc
  22. [R79] Booking.com 1/5 · US Not with it book direct: When looking for a place to stay in Las Vegas I shopped booking. The rate seemed fair so I took the risk of not booking direct and go with booking. Upon arrival to the hotel I realized I made a bad choice when the hotel charged me 150 for cleaning. During my 2 night stay not once did palms place give us fresh towels or clean our room. I would never recommend booking or pal
  23. [R81] Booking.com 1/5 · US Got charged Foran transaction fees for the prices shown in the US dollars?: I recently made multiple bookings for hotels and day trips using Booking.com all the prices were shown in the US dollars. With no warning or indication that my credit card will be charged in a Foreign currency now I have close $200 in foreign transaction fees. I have other credit cards that do not charge for transaction fe
  24. [R83] Booking.com 1/5 · US Misleading! Be aware!: Shows the prices on the app in us dollars but charge you in euros. Customer service is non existent .

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store