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Updated July 2026 · real, multi-region App Store reviews
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Better options than

HID Mobile Access alternatives

HID Mobile Access users often experience inconsistent performance, especially with iPhones, leading them to seek alternatives. Many desire better Apple Wallet integration and more reliable 'twist and go' functionality. Alternatives offer varying degrees of reliability and features, some focusing on specific use cases like guest management or simpler access.

Why users look for alternatives to HID Mobile Access

The alternatives

Visible mobile
4.6★ · 222,959 ratings · Free

Visible mobile is a mobile phone service provider that offers affordable plans and is generally praised for its service speeds and ease of payment, especially for those without phone contracts R52. However, its app is frequently reported as buggy and unreliable for logging in or paying bills R51R53.

Better for: Visible mobile is better for individuals seeking an affordable mobile phone service with good network speeds, particularly if they own an unlocked phone and prioritize cost savings over a perfectly smooth app experience R52. It suits those who don't mind potential app glitches for the benefit of lower monthly rates .

Head-to-head: HID Mobile Access vs Visible mobile
Brivo Mobile Pass
4.8★ · 156,811 ratings · Free

Brivo Mobile Pass offers iPhone-based access control, providing a convenience for users to open doors with their phone instead of a traditional FOB . However, users report that it can be unreliable, sometimes failing to work and leading to lockouts R65. The app is also described as glitchy, taking time to sync, and occasionally getting stuck after opening one door .

Better for: Brivo Mobile Pass is better for users who prioritize the convenience of using their iPhone for access control over a physical FOB, especially if they are willing to tolerate occasional inconsistencies and glitches . It may suit environments where immediate, consistent access is not always critical, or where users have backup access methods R65.

Head-to-head: HID Mobile Access vs Brivo Mobile Pass
Kisi
4.8★ · 22,329 ratings · Free

Kisi provides a digital key solution for accessing gyms and other establishments, with some users finding it easy to use and effective for entry R80. However, many reviews indicate that the app is glitchy and unreliable, frequently logging users out or failing to unlock doors R81R82. Users also report issues with verification emails during signup and the app sometimes triggering Apple Wallet R79.

Better for: Kisi is better for users in environments like gyms where a digital key is desired and where occasional glitches or the need for troubleshooting might be acceptable R80R82. It may suit organizations looking for a digital access solution, provided they are aware of the reported inconsistencies in app performance and are prepared to manage user support for login and unlocking issues R81R82.

Head-to-head: HID Mobile Access vs Kisi
Avigilon Alta Open
4.8★ · 15,389 ratings · Free

Avigilon Alta Open is an access control app that some users find easy and conventional for gate access and public doors R94. However, its performance is inconsistent; while it works well for public doors, it often fails for apartment doors R95. Users also complain about the need to unlock their phone and open the app every time, the absence of widget or shortcut integration, and the app sometimes triggering Apple Wallet R93R96.

Better for: Avigilon Alta Open is better for communities or facilities primarily needing mobile access for public doors or gates, where the 'wave your hand' feature is expected to work R93R94. It might suit users who are content with opening the app for access and do not require advanced features like dark mode, CarPlay, or robust apartment door functionality R95.

Head-to-head: HID Mobile Access vs Avigilon Alta Open
Gate Sentry
4.8★ · 9,646 ratings · Free

Gate Sentry is an app designed for managing guest access and gate entry, praised for its ease of use in adding guests and vendors, and for providing notifications upon arrival R108. However, users frequently report issues with the app's outdated interface, lack of features like guest history or recurring scheduling, and problems with password syncing and account sharing after updates R107R109R110.

Better for: Gate Sentry is better for residential communities or facilities that primarily need a simple system for managing guest and vendor access, where the core functionality of adding and tracking visitors is valued R108. It suits users who prioritize basic guest management and instant arrival notifications, provided they are prepared to deal with an older interface and limited advanced scheduling or history features R109R110.

Head-to-head: HID Mobile Access vs Gate Sentry
Stick with HID Mobile Access if

You should stick with HID Mobile Access if you find its core functionality reliable for your specific use case, especially if you are an Android user who experiences fewer issues with 'twist and go' or if your organization has already invested heavily in the HID ecosystem . Some users report it works about 9/10 times, especially if force-quitting and reopening the app helps .

Evidence note: Visible mobile, Brivo Mobile Pass, Kisi, Avigilon Alta Open, and Gate Sentry have sufficient reviews to form a judgment.

Frequently asked

Why do HID Mobile Access users experience issues with Apple Pay?
HID Mobile Access users, particularly on iPhones, frequently encounter issues where the app triggers Apple Pay instead of granting access, requiring them to open the app or dismiss the Apple Pay interface to proceed R1R19R34R37. This happens because of the Bluetooth functionality the app uses, which iPhones can interpret as an attempt to use Apple Pay R19.
Does HID Mobile Access support Apple Wallet integration?
No, HID Mobile Access does not natively support adding access cards to Apple Wallet, which is a feature many users desire for greater convenience R9R30R37R39. Users express that this integration should be provided directly by HID rather than relying on third-party vendors R30.
Is HID Mobile Access reliable when the phone screen is locked?
HID Mobile Access is often unreliable when the phone screen is locked, with many users reporting that it either takes a long time to work or doesn't function at all R6R12R20R23. Users frequently have to unlock their phone and open the app for it to work consistently R6R23.
What are common complaints about HID Mobile Access's 'twist and go' feature?
The 'twist and go' feature in HID Mobile Access is a common source of frustration, with users reporting that it frequently stops working or requires the app to be open to function R18R22R23R36. Many find it inconsistent, often failing to detect the reader even when Bluetooth is on R15R22.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] HID Mobile Access 1/5 · US Generally doesn't work well: Slow to detect and give access
  2. [R6] HID Mobile Access 3/5 · US Not User Friendly: It works, inconsistently. If the phone is *unlocked* with the app open, it generally works 90% of the time. If the phone is *locked*, it either takes a while or doesn’t work at all about 90% of the time. My usage is for my residential building, elevators and exterior access inside the garage. Whether it has a good internet signal or not seems to affect performance. The Appl
  3. [R7] HID Mobile Access 1/5 · US Doesn’t work so well: Often has poor connectivity to unlock doors
  4. [R12] HID Mobile Access 3/5 · US Has problems operating when my screen is closed: Doesn’t usually work when my screen is closed
  5. [R1] HID Mobile Access 1/5 · US Inconvenient: I agree with other reviewers. Switched from android to iPhone and now it wants to do Apple Pay every time I use it. With android I did not have to open the app but with iPhone the app has to be open. Just not convenient. This needs to be fixed and I can certainly revise my review then.
  6. [R9] HID Mobile Access 3/5 · US It is difficult to run: I does not always open the door I have to stop open the app then the door opens I would like to be able to add the card to my Apple wallet but the app does not have that option. It should.
  7. [R19] HID Mobile Access 1/5 · US Inconvenient: My work requires me to use this and I don’t see the convenience in it. Because of whatever Bluetooth functionality it works through, iPhones assume you are trying to use Apple Pay unless you have the app open and ready. It’s necessary to have the app open in order for it to work, and even then it sometimes takes several tries. Going through multiple locked doors on the way to my work
  8. [R34] HID Mobile Access 1/5 · US Most recent update nerfs functionality: Used to work fine. After the most recent update, app doesn’t work unless you open the app. It triggers Apple Pay and won’t work unless you dismiss that. Used to be seamless now is a nuisance
  9. [R30] HID Mobile Access 3/5 · US Apple Wallet Integration: Instead of forcing us into third-party vendors to integrate into Apple wallet, this should be done by HID.
  10. [R37] HID Mobile Access 1/5 · US Needs Apple wallet card: This app would be great if they let you add your access card to Apple wallet. When the tech gurus of HID add this feature, 5 stars. As of now, you have to bypass Apple Pay every time you want to enter a building and it can be quite the pain :/
  11. [R39] HID Mobile Access 3/5 · US Lot of room for Improvement !: It’s unstable. Sometimes it automatically recognizes the access point other times there’s a wait. Advice: can you make the card accessible via Apple wallet.
  12. [R18] HID Mobile Access 3/5 · US Cannot twist and go without opening the app: Twist and go stopped working unless I have the app open about 3 weeks ago. Please fix
  13. [R22] HID Mobile Access 1/5 · US Inconsistent app: Mobile ID is very inconsistent almost all the time Twist and Go fails. When you get up to the reader, you have to read it four or five times before you can never get in.
  14. [R23] HID Mobile Access 4/5 · US Only works with the app open: Used to work without me having to open the app. Recently since the last update I assume, I have to open the app for it to work. I hope this gets fixed asap.
  15. [R36] HID Mobile Access 3/5 · US Decent, but needs a lot of work: I don’t know what it is, but if I open my Bluetooth settings and change anything at all the app forgets every access point I’ve ever used. Then I’m stuck having to actually have the app open to unlock anything when I should be able to just shake and go. Also the Apple Watch app is literally useless.
  16. [R2] HID Mobile Access 4/5 · US New Update Drains Battery: The update launched 6/29/26 is causing the app to use 24% of my battery. Please investigate and fix this issue.
  17. [R3] HID Mobile Access 3/5 · US No need for always on location: Should be no need for the app to always have location services on.
  18. [R11] HID Mobile Access 5/5 · US Apple Watch: Make easier to use on Apple Watch
  19. [R21] HID Mobile Access 3/5 · US Apple Watch: Needs stand alone Apple Watch functionality. What’s the point of including Apple Watch functionality if you still need to have your phone as well.
  20. [R42] HID Mobile Access 3/5 · US How to deal with two cards?: How to tell my Apple Watch to use the second card?
  21. [R10] HID Mobile Access 1/5 · US Get anything else: This is the worst app. Constantly having to log out, log back in, delete app and re-download and re-login, and then it only lasts for a month or 2 until you have to do it all over again. You can literally get anything else that works better than this.
  22. [R51] Visible mobile 1/5 · US Login issues: Had to reinstall app to be able to login.
  23. [R52] Visible mobile 5/5 · US Cheap and good: Five stars for a student like me
  24. [R53] Visible mobile 3/5 · US Buggy: App is glitched out.
  25. [R54] Visible mobile 2/5 · US Bad bad reception: Just horrible
  26. [R65] Brivo Mobile Pass 2/5 · US Access: Sometimes it doesn’t work and I get locked out of my building.
  27. [R66] Brivo Mobile Pass 5/5 · US Apple se capability: I think you should add this app compatible with the Apple se model and also CarPlay
  28. [R67] Brivo Mobile Pass 3/5 · US Iffy: Sometimes works
  29. [R68] Brivo Mobile Pass 1/5 · US Keep me asking to review: So you get 1
  30. [R79] Kisi 1/5 · US Verification email never sent: The verification email was not sent during signup and the resend button doesn’t work. Couldn’t sign up and use the key.
  31. [R80] Kisi 5/5 · US Love It: Easy in access and not a whole lot of people here around noon which is great 1,000/10
  32. [R81] Kisi 3/5 · US Laggy and broken Shortcuts integration: Simple app, but laggy when using your home with their scanners and shortcuts integration is totally broken.
  33. [R82] Kisi 2/5 · US CrossFit: I’m a member of my CF and I only go to open gym due to my schedule. We can use Kisi to let us inside. Kisi is very glitchy and not reliable. I have been notified by the app countless times now to contact my Coach due to it logging me out (I didn’t do it) from the app. It worked like wonders at first now it’s just so annoying. My CF had no control over this app. This app needs an update
  34. [R93] Avigilon Alta Open 1/5 · US Inefficient: Is supposed to just work with waving your hand but everyone that is a tenant in the building has to pull out their phone and open the app to get in the doors. This is forced upon us by the building management to begin with which is bad enough but then for it to not work as it claims is just worse. Would give zero stars if an option. I would also not have this app if I didn’t have to f
  35. [R94] Avigilon Alta Open 5/5 · US You won’t believe this!: Ts DO open doors.
  36. [R95] Avigilon Alta Open 3/5 · US Works ONLY for public doors: It has been 2 years since I live in the apartment complex which uses Alta Open. For public doors it works 5 out of 5, for door in my apartment it DOESN’T work at all. I tried different technics, and then I fed up and start taking my keys with me. Which I of course use for public doors as well, so this app doesn’t make sense on my phone. I do not know why it couldn’t h
  37. [R96] Avigilon Alta Open 2/5 · US Fine, but scammy: App works, but half the time it tries to get me to open my wallet and give it money. Nope, not falling for it.
  38. [R107] Gate Sentry 1/5 · US Bad Update: My wife and I share an account and it seems we can’t both be logged in at the same time anymore. This is a real problem that needs to be fixed.
  39. [R108] Gate Sentry 5/5 · US Great for the neighborhood!: This app is so easy to use. We love it!
  40. [R109] Gate Sentry 3/5 · US Resident: Having to go to my directory to add contact information for my guests that would be great.
  41. [R110] Gate Sentry 1/5 · US No history and no way to add people from contact: There should be way to add folks we have added once before. There is no history tracking. Should be smart enough to correct phone number if added with a 1 or with ()
  42. [R20] HID Mobile Access 4/5 · US Great app there’s room for improvement: It’s pretty responsive. I wish it was working when the mobile was off as well.
  43. [R15] HID Mobile Access 3/5 · US Most of the time it works: Most of time the scanner works but some times it don’t pick up when I’m close to the gate even though Bluetooth is on. Also it buzzes off every time I pass a scanner within the gym area or just any scanner I would like if I had more control like I do when near a gate.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store