Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

HID Mobile Access vs Visible mobile

HID Mobile Access 4.7★ · Free to download 45
Winner Visible mobile
Visible mobile 4.6★ · Free to download 65

Visible Mobile is the better choice for general mobile service due to its strong value and reliable core service, despite its app's significant usability issues, while HID Mobile Access struggles with inconsistent performance and integration challenges.

Full reviews: HID Mobile Access · Visible mobile

Visible Mobile offers excellent value with affordable, unlimited plans and generally reliable service, though its app is frequently criticized for login problems and slow performance. HID Mobile Access, an access control app, suffers from inconsistent functionality, particularly on iOS, and lacks seamless integration with features like Apple Wallet.

Head to head

Features edge: Visible mobileR6R8R9R21
HID Mobile Access HID Mobile Access offers mobile entry to secure locations, including buildings, gyms, and elevators, and some users find it a 'game changer' for modernizing access R8. However, many users report that the Apple Watch app is 'pointless' or 'literally useless' because it often requires the phone to be present or doesn't work independently R6R21. Users also frequently request the ability to add their access card to Apple Wallet for greater convenience R9.
Visible mobile Visible Mobile provides unlimited mobile service, including data, calls, and texts, with some plans offering hotspot and international roaming R65R109. Users appreciate the flat rate and the ability to test service via eSIM R109. However, some users report issues with data throttling after a certain usage amount and difficulties with hotspot functionality .
Ease of Use tieR1R6R18R19
HID Mobile Access Many users find HID Mobile Access inconvenient and not user-friendly, especially on iPhones, where it often triggers Apple Pay instead of granting access R1R19. The app frequently requires users to open it, unlock the phone, or even restart it for it to work, which is frustrating R1R6R18R23. The 'twist and go' or 'shake to activate' features are reported to be inconsistent or to have stopped working R18.
Visible mobile Visible Mobile's app is widely criticized for being buggy, slow, and difficult to log into R61R63R69R70. Users frequently encounter error messages, session timeouts, and issues with Face ID . Some users report having to reinstall the app or use the web version to pay bills R61.
Reliability tieR4R6R7R13
HID Mobile Access HID Mobile Access is frequently described as inconsistent, erratic, and not working well R4R6R7R13. Users report slow detection, poor connectivity, and needing multiple attempts to unlock doors R4R7. Some recent updates have reportedly 'nerfed functionality,' requiring the app to be open when it previously wasn't R23.
Visible mobile Visible Mobile's core service reliability receives mixed reviews. Many users praise its speed and consistent service, with some having no issues for years R65. However, a significant number of users report bad reception, slow data speeds, and spotty coverage, especially during 'peak hours' or in certain areas .
Price/Value edge: Visible mobileR8R25R62R65
HID Mobile Access HID Mobile Access is free to download, and while some users call it 'priceless' for its convenience R8, others question its value due to its inconsistent performance and inconvenience R25. The app is typically used for organizational access, so its value is tied to its functionality in that context.
Visible mobile Visible Mobile is praised for its excellent value, offering unlimited service at affordable flat rates, such as $25 or $35 a month R62R65. Users highlight significant savings compared to other carriers . The company has also been noted for offering assistance during hardships, like reducing bills during the pandemic .
Support tieR1R2R18R23
HID Mobile Access Reviews for HID Mobile Access do not directly mention customer support experiences. Issues are generally reported as app bugs or feature requests, implying a reliance on developers to fix problems R1R2R18R23.
Visible mobile Visible Mobile's customer support receives very mixed feedback. Some users report excellent and helpful experiences, even during complex setups or hardships . However, many others criticize support for being hard to reach, unhelpful, or only available via chat which can be inaccessible if the account is deactivated R70.
Pick HID Mobile Access if

You need a mobile access solution for your organization and are willing to tolerate occasional inconsistencies and potential workarounds, especially if your users are primarily Android .

Pick Visible mobile if

You are looking for an affordable, unlimited mobile phone service and prioritize cost savings and generally reliable core service over a perfectly functioning app experience R62R65.

Evidence note: HID Mobile Access has a much smaller number of reviews compared to Visible Mobile, which might skew perceptions. Many negative reviews for HID Mobile Access specifically mention issues on iPhones, suggesting a potential platform-specific problem R1R19. Visible Mobile's negative reviews are heavily concentrated on the app's functionality rather than the underlying mobile service itself.

Frequently asked

Does HID Mobile Access work well with Apple devices?
HID Mobile Access has significant issues with Apple devices, with many iPhone users reporting that the app frequently triggers Apple Pay, requires the app to be open to function, and has inconsistent performance, especially compared to Android R1R19R23. The Apple Watch app is also widely considered 'pointless' or 'useless' because it often requires the phone to be present or doesn't work independently R6R21.
Is Visible Mobile's app reliable for managing my account?
Visible Mobile's app is frequently reported as unreliable, with users experiencing persistent login issues, error messages, slow performance, and problems with features like Face ID R61R63R69R70. Many users resort to reinstalling the app or using the web version to manage their service or pay bills R61.
Does HID Mobile Access require constant location access?
Yes, several users complain that HID Mobile Access requires location services to be 'Always On' to function, which raises privacy concerns and is considered unnecessary for an app primarily used for entry twice a day R3R57R59.
How much does Visible Mobile service cost?
Visible Mobile offers affordable flat rates for unlimited service, with users frequently mentioning plans around $25 or $35 a month R62R65R109. Some users report paying the same amount since 2021 R111.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] HID Mobile Access 3/5 · US Not User Friendly: It works, inconsistently. If the phone is *unlocked* with the app open, it generally works 90% of the time. If the phone is *locked*, it either takes a while or doesn’t work at all about 90% of the time. My usage is for my residential building, elevators and exterior access inside the garage. Whether it has a good internet signal or not seems to affect performance. The Appl
  2. [R8] HID Mobile Access 5/5 · US Game Changer!: This app is priceless! Secure, friendly and full of features! Kudos for modernizing the way we work
  3. [R9] HID Mobile Access 3/5 · US It is difficult to run: I does not always open the door I have to stop open the app then the door opens I would like to be able to add the card to my Apple wallet but the app does not have that option. It should.
  4. [R21] HID Mobile Access 3/5 · US Apple Watch: Needs stand alone Apple Watch functionality. What’s the point of including Apple Watch functionality if you still need to have your phone as well.
  5. [R1] HID Mobile Access 1/5 · US Inconvenient: I agree with other reviewers. Switched from android to iPhone and now it wants to do Apple Pay every time I use it. With android I did not have to open the app but with iPhone the app has to be open. Just not convenient. This needs to be fixed and I can certainly revise my review then.
  6. [R18] HID Mobile Access 3/5 · US Cannot twist and go without opening the app: Twist and go stopped working unless I have the app open about 3 weeks ago. Please fix
  7. [R19] HID Mobile Access 1/5 · US Inconvenient: My work requires me to use this and I don’t see the convenience in it. Because of whatever Bluetooth functionality it works through, iPhones assume you are trying to use Apple Pay unless you have the app open and ready. It’s necessary to have the app open in order for it to work, and even then it sometimes takes several tries. Going through multiple locked doors on the way to my work
  8. [R4] HID Mobile Access 1/5 · US Generally doesn't work well: Slow to detect and give access
  9. [R7] HID Mobile Access 1/5 · US Doesn’t work so well: Often has poor connectivity to unlock doors
  10. [R13] HID Mobile Access 2/5 · US Works sometimes: It’s always an adventure when trying to use this app. Sometimes it works as it’s supposed to and sometimes it doesn’t. I’ve uninstalled and reinstalled number of times. Sometimes turning off Bluetooth and turning it back on works, but not always. Great idea, marginal execution.
  11. [R25] HID Mobile Access 1/5 · US 4 stars? How?: How can this app have over 4 stars? Someone is lying. Because of the trouble with using this app, I would suggest people go with a different security platform. PERIOD.
  12. [R62] Visible mobile 5/5 · US Cheap and good: Five stars for a student like me
  13. [R65] Visible mobile 5/5 · US Excellent mobile service!!: I love Visible, I have never had any issues with any of my service speeds in any manner at all. I have never had to call the customer service line for issues and I have had visible for 5 years now. Payment is always easy and the rates never go up!
  14. [R2] HID Mobile Access 4/5 · US New Update Drains Battery: The update launched 6/29/26 is causing the app to use 24% of my battery. Please investigate and fix this issue.
  15. [R23] HID Mobile Access 4/5 · US Only works with the app open: Used to work without me having to open the app. Recently since the last update I assume, I have to open the app for it to work. I hope this gets fixed asap.
  16. [R61] Visible mobile 1/5 · US Login issues: Had to reinstall app to be able to login.
  17. [R63] Visible mobile 3/5 · US Buggy: App is glitched out.
  18. [R69] Visible mobile 3/5 · US Great service terrible app: Service is great for what it is but there’s no way to pay until your service is already suspended which at that point it’s a headache trying to to get into the app and pay it
  19. [R70] Visible mobile 1/5 · US The Price of Cheap: Resold Verizon. They give me the impression they try to spend as little as possible on usability and error handling. Error messages are generic and provide the user with no way of resolving. Humans are hard to reach, escalations are even more challenging. While I don’t have any service problems, I can sign into the app <10% of the time I try. You save money at the cost of
  20. [R3] HID Mobile Access 3/5 · US No need for always on location: Should be no need for the app to always have location services on.
  21. [R57] HID Mobile Access 2/5 · US Remove requirement to Always access location: The app does its work, but its a privacy risk as it only works when its given permission to always have your location data, not limited to while its being used. Which should be the correct way as this app is only needed twice a day when coming and leaving from office. Why does it need all day location data? Its either the dev team is lethargic or the m
  22. [R59] HID Mobile Access 1/5 · US Requires Location ALWAYS ON!: I don’t understand why this app requires my Location setting to be ALWAYS ON. This is unacceptable and seems unnecessary. Please change the app to accept the Location information to WHILE USING the app.
  23. [R109] Visible mobile 5/5 · US I love Visible!!: I think this phone service is great. It’s $25 a month unlimited everything! Phone carriers better watch out because Visible and companies like it are truly giving us a great value for our money!
  24. [R111] Visible mobile 5/5 · US Easy to use: Not only is the app easy to navigate but the Visible service is great. I’ve had it for 5 years now and don’t plan on going anywhere. Been paying the same amount since 2021.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store