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Updated July 2026 · real, multi-region App Store reviews
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City of Boston Credit Union alternatives

City of Boston Credit Union users often seek alternatives due to persistent app issues like frequent crashes, login problems, and outdated features. Many also experience difficulties with external transfers and slow processing times. Alternatives like Navy Federal Credit Union and America First Credit Union offer more reliable digital banking experiences, though they also face some app maintenance complaints.

Why users look for alternatives to City of Boston Credit Union

The alternatives

Navy Federal Credit Union
4.9★ · 814,915 ratings · Free

Navy Federal Credit Union is often praised as a top-tier banking option with a generally strong app, though it does face frequent maintenance periods . Users appreciate its overall quality and comprehensive services . However, some members report issues with the app freezing, certificate details not expanding, and credit card notification failures R49.

Better for: Navy Federal Credit Union is better for individuals seeking a highly-rated credit union with a comprehensive app, provided they can tolerate occasional maintenance downtime R48R50. It suits those who value a wide range of services and a generally positive banking experience .

Head-to-head: City of Boston Credit Union vs Navy Federal Credit Union
America First Credit Union
4.8★ · 67,976 ratings · Free

America First Credit Union offers a generally smooth and easy-to-navigate banking app with convenient in-app options and card controls . Many users consider it a great credit union R63. However, the app is frequently criticized for constant maintenance, login issues including Face ID not working, and difficulty with check deposits R62R64.

Better for: America First Credit Union is better for users who prioritize a credit union with good in-app features and card controls, and who are willing to overlook frequent app maintenance and occasional login glitches R64. It suits those who value a long-standing credit union relationship .

Head-to-head: City of Boston Credit Union vs America First Credit Union
First Community CU (MO)
4.8★ · 23,828 ratings · Free

First Community CU (MO) offers a decent app that allows users to do all banking from their phone R77. The new UI is considered slick and nice by some . However, the app is often described as outdated, unorganized, and prone to freezing, especially when trying to transfer to external accounts or access account preferences R76. Users also report issues with delayed money transfers and a lack of visual cues for transactions R79.

Better for: First Community CU (MO) is better for individuals who need basic mobile banking functionality and appreciate a newer user interface, but who are not reliant on advanced features or consistent app stability R77. It may suit those who don't frequently need external transfers or detailed loan information R76R78.

Head-to-head: City of Boston Credit Union vs First Community CU (MO)
Metro Credit Union
4.9★ · 5,445 ratings · Free

Metro Credit Union is highly praised by long-term members who consider it the best credit union they've used, often feeling like family R91. However, its app is widely criticized for constantly freezing, slow updates for transactions, and failing to remember devices or allow date changes for transfers R92R93. Some users also report issues with unexpected fees and double charges R90.

Better for: Metro Credit Union is better for individuals who prioritize a strong, long-term relationship with their credit union and value personalized service, even if it means dealing with a frequently malfunctioning mobile app R91. It suits those who prefer in-person banking or are less reliant on mobile app functionality.

Head-to-head: City of Boston Credit Union vs Metro Credit Union
ComfirstCU
4.8★ · 5,445 ratings · Free

ComfirstCU is appreciated by long-time members for its local focus, friendly staff, and good interest rates on loans . However, the app is consistently described as extremely slow, sluggish, and glitchy, with frequent login issues and crashes R104R107. Remote check deposit often causes the app to freeze and crash .

Better for: ComfirstCU is better for individuals who value supporting a local credit union with good rates and friendly in-person service, and who are willing to tolerate a highly unreliable and slow mobile app . It suits those who primarily bank in-branch or online via a web browser rather than the mobile app.

Head-to-head: City of Boston Credit Union vs ComfirstCU
Stick with City of Boston Credit Union if

You should stick with City of Boston Credit Union if you are a long-standing member who values their personal service, finds their in-branch or web portal banking convenient, and can either tolerate the app's issues or have found workarounds for its login and functionality problems R2R5.

Evidence note: No alternative had too-thin evidence.

Frequently asked

Does City of Boston Credit Union have a reliable mobile app?
No, many users report that the City of Boston Credit Union mobile app is unreliable, frequently crashing, logging them out, or failing to open R9R13R15R17. Some users also find it outdated and difficult to use for external transfers or modern features like Zelle R7R10.
Are there issues with City of Boston Credit Union's customer service?
Some City of Boston Credit Union members have reported negative experiences with customer service, citing issues with loan errors and unresolved bill pay problems R4R19R23. However, other reviews praise employees for being professional, friendly, and helpful R2R5R6.
Does City of Boston Credit Union support modern payment methods?
Based on user reviews, City of Boston Credit Union's cards do not support tap-to-pay and are not recognized by popular transactional apps like Zelle R7. Users also mention having to wait 10 business days for a new card, indicating a slower adoption of modern banking conveniences R3.

What reviewers actually said

Built only from these 117 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] City of Boston Credit Union 3/5 · US Session expired: Lately the app has been giving me problems when trying to log in. As soon i log in it gives me the message session expired try and log in again, sometimes 2 or 3 times in a row.
  2. [R13] City of Boston Credit Union 2/5 · US Fails to open 60% of the time: So frustrating. No other app, including banking apps, give nor more trouble than this app. Just doesn’t load doesn’t show any information. Doesn’t matter how many times I open/close, WiFi/ no WiFi, apps in the background. So frustrating legitimately makes me want to close my account.
  3. [R15] City of Boston Credit Union 2/5 · US Very slow: I appreciate the ability to view and pay bills through an app, however the app is slow to open, slow to switch between accounts and the pay my bills page, and continually asks for security questions to be answered upon opening. I use the same device every time but it seems that it’s not remembered.
  4. [R17] City of Boston Credit Union 1/5 · US Needs improvement: So far the application makes me login to my security questions more often than I should. I also have trouble when logging in. I get shown a blank page so I have to close the application and restart.
  5. [R3] City of Boston Credit Union 3/5 · US Technology: Good morning, With technology moving forward it’s hard to see the bank not moving in the direction of improvement. Bank transactions should be less complicated. If you need a new card you should not have to wait 10 business days. Thank you for the opportunity M. Flowers
  6. [R7] City of Boston Credit Union 1/5 · US Alan: Cards don’t have tap to pay, AND is not recognized by any of these helpful transactional apps. Ex Zelle
  7. [R10] City of Boston Credit Union 1/5 · US Outdated: This app is outdated makes it hard for people to make payments from outside banks because of this i dont use Boston credit union anymore
  8. [R12] City of Boston Credit Union 3/5 · US COBCU APP OK: This app is basic, simple & generally works well. Since the last update, the app states that I’ve been logged out of my session every time when logging in for a new session, even if the app has been closed out. Please fix this error. Face ID would be nice also
  9. [R4] City of Boston Credit Union 1/5 · US Not good: Customer service is terrible.
  10. [R19] City of Boston Credit Union 1/5 · US Thieves: Do NOT get a loan through this credit union. They are absolute thieves. They will keep adding money to your principal balance keeping you in debt forever!!! They’re customer service will do nothing to fix this error!!!
  11. [R23] City of Boston Credit Union 1/5 · US Terrible Bill Pay service!: The Staff at the West Roxbury branch are lovely. But there are many problems with the bill pay portion of their website. I tried to call to rectify why a credit card payment didn't process BUT showed it was STILL processing from weeks ago, plenty of money in the account, so we figure this out. Nothing has been solved after 3 phone calls. She behaved like a bishy ignoran
  12. [R48] Navy Federal Credit Union 2/5 · US Always under maintenance: WHYYYY is this app constantly under maintenance? I try to open in and half the time I can't even check my account or transfer money because they're "conducting scheduled maintenance." I've never dealt with a banking app or any app like this where it's always undergoing some sort of service, like this is so frequent that it has irritated me enough to the point of writing a
  13. [R49] Navy Federal Credit Union 4/5 · US Love NFCU: I generally have no complaints about NFCU, but recently, I am finding it difficult to look at my certificate details. I hit the arrow to expand that section. Sometimes it immediately closes back up, sometimes it lets me scroll down for a second or two before it closes back up.
  14. [R50] Navy Federal Credit Union 3/5 · US The Maintenance shut down is annoying: Eveytime I need to get into my bank I gotta worry if it in maintenance or not like at least give me a warning
  15. [R51] Navy Federal Credit Union 1/5 · US Unacceptable: I live in Hawaii and the navy federal app is almost always being worked on. Definitely open another bank!
  16. [R62] America First Credit Union 1/5 · US Garbage: Difficult to navigate and won’t read checks that I’m trying to deposit.
  17. [R63] America First Credit Union 5/5 · US Great: What a good credit union
  18. [R64] America First Credit Union 3/5 · US Great App Minus the Bugs: I never had problems on android, but there are some bugs on the iOS version it seems. Logging in is always a hassle as usually Face ID doesn’t work, and gets disabled quite often.
  19. [R65] America First Credit Union 1/5 · US Can’t make online payments: Just opened up this credit union account and it doesn’t allow me to make online payments without calling in.
  20. [R76] First Community CU (MO) 1/5 · US Horrible: Won’t transfer to external accounts. Every time i go to settings > account preference it freezes. The app is outdated, unorganized and this is after the so called update.
  21. [R77] First Community CU (MO) 4/5 · US Decent app: Decent financial app, I’m able to do all banking from my phone.
  22. [R78] First Community CU (MO) 3/5 · US Loan Account: Would be nice to see more information on the loan account. Start date, payments completed and payments left to make quantities.
  23. [R79] First Community CU (MO) 1/5 · US Show colors on amount taken out or Deposited: I don’t like it doesn’t show a color amount when something has taken out of your account or being paid. I have to search for the amount that I’m looking for and that’s ridiculous.
  24. [R90] Metro Credit Union 1/5 · US Thiefs: Would not bank with them they’ll charge you right then and there place the transaction on hold then charge you again once it’s done pending and do nothing about it this has happened way too many times with sorry metro credit union DO NOT I REPEAT DO NOT BANK WITH THEM find someone bigger and better fnbo or Centris if you want a credit union
  25. [R91] Metro Credit Union 5/5 · US Review of metro Credit Union: Metro credit Union is the best credit union that I have ever tried. I recommend them to anyone.
  26. [R92] Metro Credit Union 3/5 · US Slow updates: The app has slow updates when I do transactions, also the snapshot
  27. [R93] Metro Credit Union 2/5 · US Login: I have to login every time even when I say “remember me”
  28. [R104] ComfirstCU 2/5 · US Sluggish and slow: Hard to say if it’s the app or the bank . Slowly updates payments and transactions post slowly making managing finances difficult . No impressed and less than thrilled most likely will leave after being a 30+ year customer
  29. [R105] ComfirstCU 5/5 · US The Best!!: I love Comfirst!!!
  30. [R106] ComfirstCU 3/5 · US Face ID: I was previously able to us faceid to log in. It’s not working or no longer available or extremely difficult to locate. I love a lot about the credit union n a lot of the features of the app but I’m sure it could use a serious overhaul. Almost 3 months to respond to this and you offer to walk me through the setup, with no contact info and possibly another 3 month wait!? Anyways I have
  31. [R107] ComfirstCU 1/5 · US THE WORST BANKING APP I HAVE EVER USED!: I have been logged out of my account on the app 6 TIMES. Then the people at this bank can’t put information in correctly so my login is messed up each time I go to relogin. I don’t recommend this bank to anyone!
  32. [R2] City of Boston Credit Union 5/5 · US Excellent should be its name.: Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team always goes above and beyond, regardless of what it is, a simple request for a new/lost card or something more complex. Everyone is super professional and friendly. My favorite person there is John fr
  33. [R5] City of Boston Credit Union 5/5 · US Cudos to your employees: To reactivate my dormant account, via telephone assistance, your W.Rox employee offered invaluable support with professionalism and a helpful dose of humor.
  34. [R6] City of Boston Credit Union 3/5 · US External transfers: The employees at the offices in Dorchester (Patty & Britany) & Canton (unsure of their names) were incredibly helpful. However the external transfers themselves were a huge headache. Messages from the transfer dept did not correspond to the transactions I initiated. Bring in a different time zone also severely restricted my ability to get access to my funds easily & quickly

Synthesized from 117 recent App Store reviews · updated July 2026 · View on the App Store