Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

City of Boston Credit Union vs ComfirstCU

City of Boston Credit Union 4.8★ · Free to download 45
Winner ComfirstCU
ComfirstCU 4.8★ · Free to download 75

ComfirstCU generally offers a more reliable and feature-rich app experience, while City of Boston Credit Union struggles with persistent app issues despite recent updates.

Full reviews: City of Boston Credit Union · ComfirstCU

ComfirstCU's app, despite some past issues, has received positive feedback for recent updates, offering a user-friendly experience with features like Face ID and remote deposit. City of Boston Credit Union's app, however, is plagued by login problems, slowness, and missing modern banking features, though its in-person customer service is highly praised.

Head to head

App Reliability & Performance edge: ComfirstCUR9R13R15R17
City of Boston Credit Union Many users report significant issues with the City of Boston Credit Union app, including frequent session expirations, failure to open, slowness, and crashes R9R13R15R17. Some recent updates have been problematic, preventing users from signing in or causing features like fingerprint login to stop working R29.
ComfirstCU ComfirstCU users have historically experienced sluggishness, slow updates, and the app failing to open or crashing, particularly with remote check deposit R48R53. However, many recent reviews praise significant improvements and stability after updates, with the app now working perfectly for some R86.
Features & Functionality edge: ComfirstCUR3R7R10R12
City of Boston Credit Union City of Boston Credit Union's app is described as basic and outdated, lacking features like tap-to-pay for cards, Zelle integration, and easy external transfers R3R7R10R12. While some recent updates introduced Face ID and improved interfaces, others caused issues with address updates or bill pay R21R23. Users also desire direct Visa payments within the app and easier inter-bank transfers .
ComfirstCU ComfirstCU's app, especially after updates, offers a range of features including remote check deposit, bill pay, easy access to account information, and biometric login R86R93. Users appreciate the quick balance option and the ability to view graphs of balances . Some users, however, noted issues with Face ID being difficult to locate or inconsistent .
Ease of Use & User Experience edge: ComfirstCUR15R17R20R21
City of Boston Credit Union The City of Boston Credit Union app is often criticized for being difficult to use due to frequent security questions, slow navigation, and a cumbersome login process that sometimes requires calling the bank R15R17R21. Some users found the online portal easy to use, but the app itself has been described as frustrating and not user-friendly R20.
ComfirstCU ComfirstCU's app, particularly after recent updates, is frequently described as user-friendly, easy to navigate, and convenient . While some found the old version clunky and slow, the new interface and biometric login have significantly improved the experience, making it easy to check accounts, view statements, and make transfers R86R93.
Customer Service & In-Branch Experience tieR2R4R5R6
City of Boston Credit Union City of Boston Credit Union receives high praise for its in-person and phone customer service, with employees described as professional, friendly, helpful, and going above and beyond R2R5R6. However, some users report terrible customer service when dealing with app issues, loan problems, or specific departments like bill pay R4R23.
ComfirstCU ComfirstCU is consistently lauded for its excellent customer service, with staff described as friendly, professional, caring, and efficient . Many users express loyalty due to the positive in-branch experience and helpfulness with loans and financial advice .
Pick City of Boston Credit Union if

you prioritize excellent in-person customer service and are willing to tolerate a less reliable and feature-rich mobile app R2R5R6.

Pick ComfirstCU if

you value a mobile banking app that is generally reliable, user-friendly, and offers modern features like biometric login and remote check deposit, in addition to strong in-branch customer service R86.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The recent reviews for City of Boston Credit Union show a strong negative skew regarding app functionality, despite a high lifetime rating, indicating a decline in user experience. ComfirstCU also had negative app reviews, but many recent ones indicate significant improvements.

Frequently asked

Does City of Boston Credit Union's app support Face ID or fingerprint login?
Yes, City of Boston Credit Union's app has introduced Face ID and fingerprint login, with some users praising the new feature, though others experienced issues with it not functioning consistently after updates R21R29R31R36.
Are there issues with external transfers or bill pay in the City of Boston Credit Union app?
Yes, users have reported significant headaches with external transfers, including messages not corresponding to transactions and restrictions due to time zones, and issues with the bill pay service failing to process payments R6R10R23.
Does ComfirstCU's app allow mobile check deposits?
Yes, ComfirstCU's app offers a remote check deposit feature, which many users find convenient, though some older reviews mentioned it causing the app to freeze or crash R59R86R93R106.
How is the loading speed of the ComfirstCU app?
While older reviews frequently criticized the ComfirstCU app for being extremely slow, sluggish, and taking a long time to load, many recent reviews indicate that updates have significantly improved the speed and overall performance R48R53R65R69.

What reviewers actually said

Built only from these 107 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] City of Boston Credit Union 3/5 · US Session expired: Lately the app has been giving me problems when trying to log in. As soon i log in it gives me the message session expired try and log in again, sometimes 2 or 3 times in a row.
  2. [R13] City of Boston Credit Union 2/5 · US Fails to open 60% of the time: So frustrating. No other app, including banking apps, give nor more trouble than this app. Just doesn’t load doesn’t show any information. Doesn’t matter how many times I open/close, WiFi/ no WiFi, apps in the background. So frustrating legitimately makes me want to close my account.
  3. [R15] City of Boston Credit Union 2/5 · US Very slow: I appreciate the ability to view and pay bills through an app, however the app is slow to open, slow to switch between accounts and the pay my bills page, and continually asks for security questions to be answered upon opening. I use the same device every time but it seems that it’s not remembered.
  4. [R17] City of Boston Credit Union 1/5 · US Needs improvement: So far the application makes me login to my security questions more often than I should. I also have trouble when logging in. I get shown a blank page so I have to close the application and restart.
  5. [R3] City of Boston Credit Union 3/5 · US Technology: Good morning, With technology moving forward it’s hard to see the bank not moving in the direction of improvement. Bank transactions should be less complicated. If you need a new card you should not have to wait 10 business days. Thank you for the opportunity M. Flowers
  6. [R7] City of Boston Credit Union 1/5 · US Alan: Cards don’t have tap to pay, AND is not recognized by any of these helpful transactional apps. Ex Zelle
  7. [R10] City of Boston Credit Union 1/5 · US Outdated: This app is outdated makes it hard for people to make payments from outside banks because of this i dont use Boston credit union anymore
  8. [R12] City of Boston Credit Union 3/5 · US COBCU APP OK: This app is basic, simple & generally works well. Since the last update, the app states that I’ve been logged out of my session every time when logging in for a new session, even if the app has been closed out. Please fix this error. Face ID would be nice also
  9. [R20] City of Boston Credit Union 5/5 · US CBCU Online Portal: very easy to use. the only way i do my banking
  10. [R21] City of Boston Credit Union 2/5 · US Was fine: The recent updates security changes are extremely annoying why have the option to login with Face ID if you have answer security questions enter a code from a text
  11. [R2] City of Boston Credit Union 5/5 · US Excellent should be its name.: Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team always goes above and beyond, regardless of what it is, a simple request for a new/lost card or something more complex. Everyone is super professional and friendly. My favorite person there is John fr
  12. [R4] City of Boston Credit Union 1/5 · US Not good: Customer service is terrible.
  13. [R5] City of Boston Credit Union 5/5 · US Cudos to your employees: To reactivate my dormant account, via telephone assistance, your W.Rox employee offered invaluable support with professionalism and a helpful dose of humor.
  14. [R6] City of Boston Credit Union 3/5 · US External transfers: The employees at the offices in Dorchester (Patty & Britany) & Canton (unsure of their names) were incredibly helpful. However the external transfers themselves were a huge headache. Messages from the transfer dept did not correspond to the transactions I initiated. Bring in a different time zone also severely restricted my ability to get access to my funds easily & quickly
  15. [R29] City of Boston Credit Union 1/5 · US Not working!: The new update for finger authentication is not functioning. City of Boston Credit Union has been very outdated and things don't seem to be moving in any directions!
  16. [R31] City of Boston Credit Union 1/5 · US Fingerprint: Why can't I just use my finger scan to access my account like every other banking app
  17. [R36] City of Boston Credit Union 5/5 · US UPDATE LONG OVER DUE BUT DEFINITELY NEEDED: I’ve waited years and finally we get a nice update. Love the Face ID feature and new tweaks and look!
  18. [R23] City of Boston Credit Union 1/5 · US Terrible Bill Pay service!: The Staff at the West Roxbury branch are lovely. But there are many problems with the bill pay portion of their website. I tried to call to rectify why a credit card payment didn't process BUT showed it was STILL processing from weeks ago, plenty of money in the account, so we figure this out. Nothing has been solved after 3 phone calls. She behaved like a bishy ignoran
  19. [R59] ComfirstCU 2/5 · US Remote capture is now App Crasher: Every time I try to remote deposit check the app freezes and crashes. Very frustrating. I thought it would have been addressed by now. It’s been over three months I’ve been having this issue. I keep checking for updates to the app… …still nothing. The only reason this bank gets two stars is because they are a “Go Local” participant It would be cool if they inc
  20. [R86] ComfirstCU 5/5 · US Great Upgrade: The entire online experience has been upgraded with a faster platform; simplified Remote Deposit and Bill Pay; easy access to account information; and biometric login.
  21. [R93] ComfirstCU 5/5 · US Easy access: I like how easy it is for me to check accounts, view statements and make transfers. Due to reports about security on iOS, I stopped using the deposit feature. Since this is an iOS issue and not due to the app, I still gave it 5 stars. REQUEST: I would like it if I could collect and export monthly history for longer than 12 months. I recommend 18 or 24.
  22. [R106] ComfirstCU 4/5 · US Great update: I love the convenience of the 'deposit a check' feature!
  23. [R48] ComfirstCU 2/5 · US Sluggish and slow: Hard to say if it’s the app or the bank . Slowly updates payments and transactions post slowly making managing finances difficult . No impressed and less than thrilled most likely will leave after being a 30+ year customer
  24. [R53] ComfirstCU 1/5 · US Extremely SLOW: Please UPDATE the app. This application is extremely slow to log in and to check any of the services it offers. It takes about 20-30 seconds to load any action.
  25. [R65] ComfirstCU 1/5 · US Unusable: This app is frankly one of the worst banking apps I have ever had the displeasure of using. They shouldn’t have an app if it’s this nonfunctional. Screen loading takes up to 15!! Minutes and the app is just generally slow and unresponsive
  26. [R69] ComfirstCU 2/5 · US Inconsistent: I love the bank. I’ve been banking here for years. The app on the other hand, has always been bad. It takes forever to load anything. Often it’s on the login screen for so long I give up. They need to seriously consider making major updates to the app. Very frustrating.

Synthesized from 107 recent App Store reviews · updated July 2026 · View on the App Store