Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

ComfirstCU

65
User verdict / 100 High confidence Divided

The ComfirstCU app has recently received an update that has drastically improved its usability and features, but a significant number of users still report persistent issues with slowness, crashes, and login problems.

4.8★ lifetime (5,445) Free to download since 2011 by Community First Credit Union - CA updated 0.6 mo ago recent negative 17% 69 reviews across 1 regions
Credit Union Service App Performance Recent Update Login Issues User Interface/Features
5★49
4★7
3★1
2★3
1★9
recent reviews across 1 regions, vs the 4.8★ lifetime average

Recent reviews for the ComfirstCU app show a mixed reception, with many users praising a recent update for improving the user experience and adding convenient features. However, a notable portion of users continue to experience severe performance issues, including slow loading times, app crashes, and unreliable login functionality. The app's performance contrasts with the consistently high praise for the Community First Credit Union's in-person banking services.

What users like

  • Recent update significantly improved user experience and navigation, making the app easier to use.R17R26R28R44
  • Biometric login (Face ID/Touch ID) is a popular new feature, enhancing convenience and security.R28R51R54R56
  • Mobile deposit feature is appreciated for its convenience, though some report issues.R35R59
  • Allows easy access to account information, statements, and transfers.R46R57
  • Quick Balance option is a convenient way to check balances without full login.R58
  • The credit union itself receives overwhelmingly positive feedback for its staff, service, and community focus.R2R3R5R6

What users complain about

  • App is frequently slow, with long loading times for login and other actions.R10R30R36R40
  • Many users report the app crashing or freezing, especially when trying to use features like remote deposit.R32R33R37R39
  • Login issues are common, including being logged out repeatedly, Face ID not working consistently, or the app failing to open.R12R31R34R39
  • Some users find the app generally glitchy and unreliable.R32R37
  • The app is perceived as outdated or lacking features compared to other banking apps.R34R36R42
  • Difficulty downloading account activity to financial software like Quicken.R22

Latest update · v4021.2.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Our new experience provides easier access to the features you use most while on the go. This new version includes updates to the accounts, mobile deposit and navigation experience.

Recurring themes

App Performance negative
A significant number of recent reviews highlight severe performance issues, including the app being extremely slow to load and navigate, frequent crashes, and general unreliability. This contradicts the developer's notes about an improved experience.R10R30R32R33
Login Issues negative
Users frequently report problems logging into the app, such as being repeatedly logged out, Face ID/Touch ID not working consistently or intermittently appearing as an option, or the app failing to open past the loading screen.R12R31R32R34
Recent Update mixed
While many users praise the latest update for making the app easier to use, improving navigation, and adding features like biometric login, a substantial portion of recent reviews still report the same or new critical performance issues, suggesting the update did not resolve problems for everyone.R17R26R28R32
Credit Union Service positive
Across almost all reviews, even those critical of the app, users consistently express high satisfaction with Community First Credit Union's in-person service, friendly staff, and community focus. Many state they love the bank despite the app's shortcomings.R2R3R4R5
User Interface/Features positive
Many users find the updated app to be user-friendly, clean, and intuitive, with useful features like mobile deposit, quick balance, and easy access to account details.R45R46R47R48

Who it's for

This app is for existing Community First Credit Union members who need basic mobile banking functionality and are willing to tolerate potential performance issues, especially if they value the credit union's in-person services R3R6R36. It is not for users who require a consistently fast, glitch-free, and highly reliable banking app R12R32R40.

Evidence note: The recent reviews show a strong split, with many 5-star ratings praising the update and many 1-star ratings detailing severe, ongoing performance problems. The developer's notes claim updates to accounts, mobile deposit, and navigation, which aligns with positive feedback on these areas, but directly contradicts the persistent reports of crashes and slowness in these same areas. The lifetime rating of 4.8 suggests the app was generally well-received before this recent period, and the recent negative skew indicates a potential decline or issues with the latest version for a subset of users.

Frequently asked

Does the ComfirstCU app support Face ID or Touch ID login?
Yes, the ComfirstCU app now supports biometric login options like Face ID and Touch ID, which many users find convenient R28R51R54R56. However, some users report that Face ID may only appear intermittently as an option R34.
Is the ComfirstCU app slow or does it crash frequently?
Many recent reviews indicate that the ComfirstCU app is frequently slow, with loading times of 20-30 seconds or even up to 15 minutes for some actions, and it often crashes or freezes, particularly when attempting to use features like remote deposit R10R30R32R33.
Has the ComfirstCU app received recent updates?
Yes, the ComfirstCU app received a recent update (v4021.2.0) that aimed to provide easier access to features, with updates to accounts, mobile deposit, and the navigation experience (Developer's Notes). Many users have praised this update for improving the app's usability and interface R26R28R61R63.

What reviewers actually said

Built only from these 69 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R17] 5/5 · US Great bank and nicely redesigned app: App works great. Very professional. Fitting accompaniment to a fine community bank.
  2. [R26] 5/5 · US New update ROCKS: The app before this update sucked, but now it is actually awesome and totally easy to use. THANK YOU
  3. [R28] 5/5 · US Great Upgrade: The entire online experience has been upgraded with a faster platform; simplified Remote Deposit and Bill Pay; easy access to account information; and biometric login.
  4. [R44] 4/5 · US Great update: Update made the app so much easier.
  5. [R51] 5/5 · US Love the updated app: This app is so easy to navigate and I really like the new touch-ID login option.
  6. [R54] 5/5 · US New features: Love the touch authentication.
  7. [R56] 5/5 · US Great features!!: Awesome app and super easy to use. The new fingerprint login makes banking so much easier without the need to remember another password
  8. [R35] 5/5 · US App does all I need to avoid going in a branch!: Thanks for continual updates and new features!
  9. [R59] 4/5 · US Great update: I love the convenience of the 'deposit a check' feature!
  10. [R46] 5/5 · US Easy access: I like how easy it is for me to check accounts, view statements and make transfers. Due to reports about security on iOS, I stopped using the deposit feature. Since this is an iOS issue and not due to the app, I still gave it 5 stars. REQUEST: I would like it if I could collect and export monthly history for longer than 12 months. I recommend 18 or 24.
  11. [R57] 5/5 · US Community first great: Community first app is easy to use and has more info than most banking apps, transfer money, graph balances, lots of great stuff
  12. [R58] 5/5 · US Quick Balance is amazing!: The app is very user friendly and has a good flow. I had a few problems with the program force closing when trying to load the transfer page, but it may have been my phone acting up. I LOVE the quick balance option. It's very convenient to see your balance at a click of a button without having to enter your password.
  13. [R2] 4/5 · US It’s so easy: I love community first credit union. Their tellers are always so friendly, with a smile on their face. They know their job so well that I am in and out in a very short time.
  14. [R3] 5/5 · US Long time customer: CFCU has grown over the years but the quality of service and professional, friendly staff has gone forward with the growth. Personally I prefer to support and do business with a local banking service. Thank you
  15. [R5] 5/5 · US The Best!: It’s in the name: Community. Money stays in our local economy. Great interest rates on car loans and credit cards. I’ve been a member since the 90’s. Invest locally!
  16. [R6] 5/5 · US Love my Bank: I must say this bank has been the easiest and most efficient to work with of the 3 other banks I’ve been involved with. The few issues I’ve had have been resolved quickly and I have a lot of confidence with those working in my local branch. Thanks for a great experience and all your hard work!!!!
  17. [R10] 2/5 · US Sluggish and slow: Hard to say if it’s the app or the bank . Slowly updates payments and transactions post slowly making managing finances difficult . No impressed and less than thrilled most likely will leave after being a 30+ year customer
  18. [R30] 1/5 · US Extremely SLOW: Please UPDATE the app. This application is extremely slow to log in and to check any of the services it offers. It takes about 20-30 seconds to load any action.
  19. [R36] 5/5 · US Great bank!!!: Don’t get me wrong, I love this bank and all of their wonderful services! The reason for my 1-star rating is because the app is sooo laggy & REALLY needs a modern day upgrade ASAP!!! It takes forever to load or do anything and sometimes I just end up giving up. It seems to be behind as well in some features that other banks offer for an even more user-friendly UI. I’m the kind of p
  20. [R40] 1/5 · US Unusable: This app is frankly one of the worst banking apps I have ever had the displeasure of using. They shouldn’t have an app if it’s this nonfunctional. Screen loading takes up to 15!! Minutes and the app is just generally slow and unresponsive
  21. [R32] 1/5 · US Won’t even open anymore: I’ve been using the app for a couple years now and it’s always been glitchy and difficult to use. However now it refuses to even open. It’ll just sit on loading screen. I can’t even check my own banking or get into the app when I really need to. What a pain. I almost want to switch banks entirely, it’s been years and they still won’t change or fix the app. It’s incredibly
  22. [R33] 2/5 · US Remote capture is now App Crasher: Every time I try to remote deposit check the app freezes and crashes. Very frustrating. I thought it would have been addressed by now. It’s been over three months I’ve been having this issue. I keep checking for updates to the app… …still nothing. The only reason this bank gets two stars is because they are a “Go Local” participant It would be cool if they inc
  23. [R37] 1/5 · US Fix this app: App has been garbage for a long time, glitches SUPER often. Has me seriously considering switching banks. You had better get with the times or you will go belly up eventually
  24. [R39] 1/5 · US Update broke the app: This app worked just fine until they updated it. Now it won’t load at all. I get the spinning wheel of frustration. Fix this!
  25. [R12] 1/5 · US THE WORST BANKING APP I HAVE EVER USED!: I have been logged out of my account on the app 6 TIMES. Then the people at this bank can’t put information in correctly so my login is messed up each time I go to relogin. I don’t recommend this bank to anyone!
  26. [R31] 1/5 · US good bank, bad app: I'm only successful at logging into my account maybe 1/10 tries. Unacceptable.
  27. [R34] 3/5 · US Face ID: I was previously able to us faceid to log in. It’s not working or no longer available or extremely difficult to locate. I love a lot about the credit union n a lot of the features of the app but I’m sure it could use a serious overhaul. Almost 3 months to respond to this and you offer to walk me through the setup, with no contact info and possibly another 3 month wait!? Anyways I have
  28. [R42] 2/5 · US Inconsistent: I love the bank. I’ve been banking here for years. The app on the other hand, has always been bad. It takes forever to load anything. Often it’s on the login screen for so long I give up. They need to seriously consider making major updates to the app. Very frustrating.
  29. [R22] 5/5 · US iPad use: I find it very difficult to get access to the site on my IPad which is what I use on a day to day basis. My iPad is in a case which presents a view in a horizontal position. In order to see my account I must remove the IPad from it’s case and find an alternate way to support it to allow me to check on my accounts. Also, I have been unable to find a way to download my account activity t
  30. [R4] 5/5 · US Good bank: Love this bank so far
  31. [R45] 5/5 · US Super easy to use!: This app is very user friendly and convenient!!
  32. [R47] 5/5 · US Very user friendly: It is so nice to use an app that does not cause me to ask more questions than it answers.
  33. [R48] 5/5 · US So many features!: Lots of great features. Easy to use.
  34. [R61] 5/5 · US New upgrade is elegant: You've come a long way. Icons are intuitive, layout is much simplified. Much easier to use while on the run.
  35. [R63] 5/5 · US CFCU's Mobile App: I love CFCU's mobile app, especially after the awesome upgrades the've recently made. It's more user friendly and easier to use!

Synthesized from 69 recent App Store reviews · updated July 2026 · View on the App Store