City of Boston Credit Union

What reviewers actually said

Built only from these 47 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Excellent should be its name.: Please let me start by saying that this is the best credit union I have ever been a member of, and I must say I’ve been a member of two others in the past but the team always goes above and beyond, regardless of what it is, a simple request for a new/lost card or something more complex. Everyone is super professional and friendly. My favorite person there is John fr
2. [R2] 5/5 · US Cudos to your employees: To reactivate my dormant account, via telephone assistance, your W.Rox employee offered invaluable support with professionalism and a helpful dose of humor.
3. [R24] 3/5 · US External transfers: The employees at the offices in Dorchester (Patty & Britany) & Canton (unsure of their names) were incredibly helpful. However the external transfers themselves were a huge headache. Messages from the transfer dept did not correspond to the transactions I initiated. Bring in a different time zone also severely restricted my ability to get access to my funds easily & quickly
4. [R3] 1/5 · US Great: Convenient and efficient
5. [R7] 5/5 · US Very convenient: I am pleased with the services offer, efficient and convenient!
6. [R18] 5/5 · US Great app: Best app very convenient
7. [R22] 5/5 · US Convenient: This app is very convenient in that it allows you to transfer funds immediately. Thank you to all the men and women who make this possible.
8. [R14] 5/5 · US CBCU Online Portal: very easy to use. the only way i do my banking
9. [R19] 5/5 · US Easy App: The online banking is convenient and user friendly. Especially for those not computer savvy. Thanks
10. [R21] 5/5 · US Great update to app.: Improved interface and access to credit cards is very convenient.
11. [R26] 5/5 · US App Update: This new app is very good and up to industry standards. Great job City of Boston Credit Union!!!
12. [R27] 5/5 · US UPDATE LONG OVER DUE BUT DEFINITELY NEEDED: I’ve waited years and finally we get a nice update. Love the Face ID feature and new tweaks and look!
13. [R28] 5/5 · US Love it: Finally able to do what other banks can do. So easy, you don’t have to remember usernames, passwords and security question. All I’m waiting for now is easy transferring between banks!
14. [R33] 3/5 · US Session expired: Lately the app has been giving me problems when trying to log in. As soon i log in it gives me the message session expired try and log in again, sometimes 2 or 3 times in a row.
15. [R34] 3/5 · US COBCU APP OK: This app is basic, simple & generally works well. Since the last update, the app states that I’ve been logged out of my session every time when logging in for a new session, even if the app has been closed out. Please fix this error. Face ID would be nice also
16. [R32] 1/5 · US Annoyed: App updated and now I can’t sign in. User name there but won’t go to passwords. I have to just use my web browser to see my account. No point of this app if I can’t sign in.
17. [R44] 1/5 · US UGH: I was really looking forward to this app since I do all of my banking online for the most part. Extremely disappointed that you can't even sign on!
18. [R12] 2/5 · US Very slow: I appreciate the ability to view and pay bills through an app, however the app is slow to open, slow to switch between accounts and the pay my bills page, and continually asks for security questions to be answered upon opening. I use the same device every time but it seems that it’s not remembered.
19. [R17] 1/5 · US Needs improvement: So far the application makes me login to my security questions more often than I should. I also have trouble when logging in. I get shown a blank page so I have to close the application and restart.
20. [R29] 1/5 · US Terrible Bill Pay service!: The Staff at the West Roxbury branch are lovely. But there are many problems with the bill pay portion of their website. I tried to call to rectify why a credit card payment didn't process BUT showed it was STILL processing from weeks ago, plenty of money in the account, so we figure this out. Nothing has been solved after 3 phone calls. She behaved like a bishy ignoran
21. [R30] 1/5 · US Bad: Locked out hard to transfer funds. You have to call the bank before you can log in most of the time
22. [R5] 1/5 · US Alan: Cards don’t have tap to pay, AND is not recognized by any of these helpful transactional apps. Ex Zelle
23. [R6] 1/5 · US Outdated: This app is outdated makes it hard for people to make payments from outside banks because of this i dont use Boston credit union anymore
24. [R25] 2/5 · US Was fine: The recent updates security changes are extremely annoying why have the option to login with Face ID if you have answer security questions enter a code from a text
25. [R36] 1/5 · US Not working!: The new update for finger authentication is not functioning. City of Boston Credit Union has been very outdated and things don't seem to be moving in any directions!
26. [R37] 1/5 · US Fingerprint: Why can't I just use my finger scan to access my account like every other banking app
27. [R9] 5/5 · US Some bugs: The app sometimes crashes. Plus, I used to be able to update my address on the app, and now I cannot.
28. [R10] 2/5 · US Fails to open 60% of the time: So frustrating. No other app, including banking apps, give nor more trouble than this app. Just doesn’t load doesn’t show any information. Doesn’t matter how many times I open/close, WiFi/ no WiFi, apps in the background. So frustrating legitimately makes me want to close my account.
29. [R20] 5/5 · US App issues: This app is the absolute worst!!! The app will close out on you without warning, and if you have your fingerprint set up it will eventually stop working without warning. Also customer service is terrible. It should never take anyone a long time to access their OWN money!!!
30. [R15] 3/5 · US Technology: Good morning, With technology moving forward it’s hard to see the bank not moving in the direction of improvement. Bank transactions should be less complicated. If you need a new card you should not have to wait 10 business days. Thank you for the opportunity M. Flowers