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Updated July 2026 · real, multi-region App Store reviews
Better options than

SeatGeek alternatives

SeatGeek users often look for alternatives due to issues with customer service, unexpected fees, and problems with ticket delivery and transfers. Other apps like Ticketmaster, Eventbrite, StubHub, AXS Tickets, and Vivid Seats offer different strengths in terms of event variety, pricing, and customer support.

Why users look for alternatives to SeatGeek

The alternatives

Ticketmaster-Buy
4.8★ · 4,077,292 ratings · Free

Ticketmaster is often seen as a reliable source for tickets, with users reporting quick and easy purchasing experiences and a wide range of options . However, some users encounter issues with security protocols, being flagged as bots, and slow app performance R53R54R56.

Better for: Ticketmaster is better for users who prioritize direct access to official tickets and a straightforward purchasing process, especially for popular events where they want to avoid third-party resale complexities R55. It may be less suitable for those who frequently encounter issues with account authentication or find the app slow R53R56.

Head-to-head: SeatGeek vs Ticketmaster-Buy
Eventbrite
4.9★ · 1,752,216 ratings · Free

Eventbrite is praised for being a useful and convenient app that provides updates on local events, many of which are free R66R77. Users find it well-organized and efficient for securing tickets . However, some users experience glitches, difficulties seeing events, and significant problems with refunds and customer support for canceled events or scam issues R65R67R68.

Better for: Eventbrite is ideal for users looking to discover a variety of local events, including many free options, and who appreciate a well-organized platform for event browsing R66R77. It might be less suitable for those who prioritize robust customer support for refunds or who frequently encounter app glitches R65.

Head-to-head: SeatGeek vs Eventbrite
StubHub
4.8★ · 1,386,365 ratings · Free

StubHub is known for offering good deals on seats and a reliable, easy-to-use platform R80R91. Users appreciate the ability to find last-minute tickets and the inclusion of all fees upfront R91. However, a significant concern is the occurrence of scams, oversold tickets, and tickets not being delivered, leading to wasted time and travel R79R82. The 'all sales are final' policy is also a point of frustration for users seeking refunds R81.

Better for: StubHub is a good choice for users seeking last-minute deals and a wide selection of resale tickets, especially if they value transparent pricing with all fees included R80R91. It's less suitable for those who are highly risk-averse regarding ticket delivery or who need flexibility with refunds R79R82.

Head-to-head: SeatGeek vs StubHub
AXS Tickets
4.6★ · 501,169 ratings · Free

AXS Tickets has too few reviews to judge its performance or user satisfaction reliably.

Better for: AXS Tickets has too few reviews to judge who it suits better.

Head-to-head: SeatGeek vs AXS Tickets
Vivid Seats | Buy Tickets
4.7★ · 395,669 ratings · Free

Vivid Seats is often praised for having the best prices and being a reliable third-party app for finding tickets, even last minute R99R101. Users find the app easy and simple to use R94. However, some users report feeling scammed due to buying non-official tickets, issues with price changes between the website and app, and difficulties with refunds R93R96. Customer support is also noted as practically non-existent by some R95.

Better for: Vivid Seats is suitable for users prioritizing finding the cheapest prices and last-minute tickets from a third-party seller R99R101. It may be less ideal for those who prefer buying official tickets directly or who need strong customer support for potential issues like refunds or price discrepancies R93.

Head-to-head: SeatGeek vs Vivid Seats | Buy Tickets
Stick with SeatGeek if

You should stick with SeatGeek if you frequently find great deals and appreciate the app's UI and ease of use, and have had positive experiences with ticket delivery and customer service in the past . It's also a good option if you value the ability to see your view from the seats before buying R14.

Evidence note: AXS Tickets had too few reviews to provide a reliable assessment.

Frequently asked

Why do people complain about SeatGeek's customer service?
People complain about SeatGeek's customer service because it is often difficult to reach a real person, with users reporting interactions primarily with AI chatbots that fail to resolve issues R4R15R31. Many users have experienced unaddressed problems, including non-delivery of tickets, fake tickets, and unfulfilled refund requests, even after multiple attempts to contact support R1R11R25R27.
Are there hidden fees on SeatGeek?
Users frequently report that SeatGeek has high and sometimes 'outrageous' fees, which are often added during the checkout process and significantly increase the final ticket price R8R14R17. While some users appreciate the ability to see the view from their seats, the fees are a consistent point of dissatisfaction R14.
Does SeatGeek sell fake tickets?
Yes, some users have reported that SeatGeek sold them fake or duplicate tickets, leading to them being denied entry at events R21R31R39. In some cases, users were told by venue staff that many others had also arrived with non-working tickets purchased through the app R39.
Which app is best for finding free events?
Eventbrite is highly recommended for finding free events, with users noting that the app gives updates on what's happening around them and highlights many free options R66R77. It's considered a great resource for discovering things to do without spending money R66.
Which app is best for last-minute ticket purchases?
Both StubHub and Vivid Seats are mentioned as good options for last-minute ticket purchases. StubHub users appreciate being able to check for inexpensive options when plans change R91, while Vivid Seats users state they can 'always find tickets last min' R99 and that it 'always comes through in a clutch' R101.

What reviewers actually said

Built only from these 106 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] SeatGeek 1/5 · US No customer service: Spouse bought tickets transferred them to me. Made me sign up for an account when I clicked on the link. Ticket wasn’t there. Tried to contact CS, got AI instead. Said it would forward info to CS. 4 days later no response. Ask for a phone number, it refused to connect me. Just said I’d hear back by email. They have poor customer service. And they seem to be ok wasting my time.
  2. [R11] SeatGeek 1/5 · US Worst customer service: Tickets didn’t work and had to buy more on site. They said they would get back to me but never did. Tired three times for refund. 🤬🤬🤬
  3. [R15] SeatGeek 1/5 · US Don’t use: There’s never anyway to talk to a real person without the ai bot telling you over and over there’s a technical issue. Additionally, buying tickets on the same night as your friends for the same concert but they all get their tickets instantly and you don’t and have to gamble if they ever get sent and the support is not helpful in anyway.
  4. [R25] SeatGeek 1/5 · US DO NOT BUY TICKETS FROM SEATGEEK: I purchased tickets and did not receive them. Planned a trip around the event with airfare hotel and days off work. Their customer service is horrible. Still waiting for resolution. I purchased tickets May 30th. Notified tickets were cancelled June 7th. SeatGeek refuses to acknowledge that the seller cancelled the tickets and they keep responding that the order w
  5. [R8] SeatGeek 4/5 · US Outrageous Fees !: My go to for tickets But, Fees are outrageous !!
  6. [R14] SeatGeek 5/5 · US Fees: The fees are ridiculous. The mark up shouldn’t be as much as it is. I do like that you can see you view from your seats before you buy them.
  7. [R17] SeatGeek 2/5 · US Fee city: Useful app for finding access to events you want, silly capitalist greed adding service fee
  8. [R1] SeatGeek 1/5 · US A pure scam: It says the tickets arrive 24 hours before show. but we got ours 2 hours before the show, and it was the wrong date. On top of this while the tickets were selling out, we were put on a long hold and instead of replacing our tickers the agent said that the support team is backed up, Like thats our fault. By the time they finally decided to replace our tickets there was none left. We wa
  9. [R7] SeatGeek 1/5 · US The app is easy to use but why would you want to?!: Like the header says the app is technically easy to use but with the hassle using seat geek came with I’ll actually never purchase tickets with them again. It was bad enough that I wouldn’t receive my tickets till a day before the concert after purchasing them 6 months in advance but then to not have the tickets delivered at all after I have book
  10. [R27] SeatGeek 1/5 · US no delivery: seller did not deliver ticket.spent close to an hour on the phone in 95 degree heat outside the park before they would replace it. use any other site.
  11. [R3] SeatGeek 3/5 · US 🤔On the fence… ticket transfer??🤦🏽‍♂️: So we’ve been in a concert/event ticket purchasing spree for the summer. She bought the tickets and tried to share them with us the family… everyone is registered for the app yet when we attempt to claim the tickets nothing shows up… we have gone through the app and contacted support AI chatbot, still same : no tickets showing up. Very frustrating! Also, ther
  12. [R35] SeatGeek 2/5 · US Can’t Transfer: Wife bought tickets, tried to send them to me since we were meeting her at the game. It wouldn’t let her transfer part of the tickets unless she transferred ones that were already used, but then it wouldn’t let me claim them because some of them were already used. Transferring tickets is kind of the point of the app, but it does look nice so +1 star.
  13. [R21] SeatGeek 1/5 · US FAKE TICKETS: Seat geak sells fake banana ball tickets on July 4th midland TX
  14. [R31] SeatGeek 1/5 · US Scam: They sell duplicate tickets so you gotta be first to get your tickets scanned or you will be denied entry due to tickets already been scanned. And the customer service help is all AI generated not a human and you won’t be able to speak with a human about a refund or anything else. I would stay far far away from this app
  15. [R39] SeatGeek 1/5 · US Scam: App is a scam I bought tickets for a treaty oak concert and when they went to scan my tickets they says they don’t work cause they’re a fake, the people at the ticket booth also said they’ve had over 700 people so far get their tickets from this app as well and they also didn’t work leading me and all those other people to buy new tickets.
  16. [R41] SeatGeek 1/5 · US Liars: Sold me a ticket that wasn’t even a real seat. Took 12 hours to get a hold of someone I missed my event and they still haven’t refunded me. They even said it’s up to the seller to disclose that information, then later admitted their platform doesn’t always give the option for the seller to do so. They are knowingly operating a defective marketplace
  17. [R6] SeatGeek 3/5 · US Event filter doesn’t work: Picking a location and dates to filter events does not work. I see random dates of events. The website works exactly like it should. It also shows events from cities I looked for in the past.
  18. [R13] SeatGeek 1/5 · US Verification process is a joke: Verification process is a joke. Pure garbage
  19. [R19] SeatGeek 1/5 · US App doesn’t work: App stopped working for me out of no where. Says I’m a bot. Haven’t changed anything in my network. Time to cut them loose.
  20. [R23] SeatGeek 1/5 · US Unusable: Literally cannot use the app. Got tickets for an event. Seat Geek emails me and says I need to download the app, I CANNOT access my tickets any other way. That’s incredibly annoying (everyone else lets me add to apple wallet) but fine, I download the app. I go to sign in (which just opens an in-app browser window, it’s not actually. In the app). I hit sign in with link. They email me a l
  21. [R9] SeatGeek 1/5 · US Scammy deceptive settings: Used to love seetgeek but now all they want to do is rip you off and mislead you. So hard to find accurate info. Really disappointed how spammy SeatGeek has become. Congrats.
  22. [R37] SeatGeek 1/5 · US Scam company: Dates of the game where changed in app at checkout, this was not a refundable ticket per the app so I was stuck with 2 tickets that the website changed the date from that I cannot attend with no way to refund. This company should be ashamed of the way they operate. This is predatory to consumers and seniors who will be stuck footing the bill for a company that clearly does not care a
  23. [R49] SeatGeek 1/5 · US Don’t buy from them: Do not purchase from SeatGeek. I paid for specific seats, yet they intentionally provided me with different ones, likely to maximize their profits."
  24. [R53] Ticketmaster-Buy 3/5 · US Authentication: Painful process - times out
  25. [R54] Ticketmaster-Buy 1/5 · US Worst support team ever: I got an error message while trying to buy tickets saying there was suspicious activity. I followed the instructions it told me including switching from WiFi to cell data, using a different browser and turning off private relay. Doing so got my account completely blocked from browsing. I called support and waited on hold for 30 minutes for the guy to tell me to re-do all t
  26. [R55] Ticketmaster-Buy 5/5 · US For Sure Tickets: Stub hub got me one time never again I only shop Ticketmaster!
  27. [R56] Ticketmaster-Buy 3/5 · US Slow AF: I seem to always have issues with this app.
  28. [R65] Eventbrite 1/5 · US They wont refund you: I bought tickets to a Max B and French Montana concert, it got cancelled. The concert was supposed to be on June 26th. Its now July 9th and i still haven’t gotten my refund. I will never buy tickets to anything through Eventbrite ever again
  29. [R66] Eventbrite 5/5 · US Rocking with the best: This app is one of the best you can download, gives you updates on what events are happening around you, the best part most of them are free! So when you feel like you’re stuck at home cuz you have no money to go out, bring up the app and check out the things you can do for free! I’ve been using this app for years and I am so glad that I came upon it! Thank you eventbrite
  30. [R67] Eventbrite 3/5 · US Useful/Glitchy: Been using this app for years now and it’s been pretty useful and convenient but, this app has been pretty glitchy for quite awhile now! I can’t see the events that I want to see on one of the organizers page! So for me to look for that specific event, I have to search for it! Also sometimes whenever I go to my history of the past events I’ve been to, it won’t show up! Issues like
  31. [R68] Eventbrite 1/5 · US High level incompetence.: Have you ever done a study of how much business you LOSE because of your incompetent security system? Because I’ve lost count of how many times I just close out your website without doing ANYTHING simply because I get put through three…. count them, THREE different “are you human” tests, the last of which is a matching game that LITERALLY never ends. You should be bette
  32. [R79] StubHub 1/5 · US Got scammed: I got scammed on this platform 7/9/2026. StubHub is letting people resell tickets they don’t have. We got scammed, came to a play and it turns out we don’t have tickets that were “ON THE WAY” we got refunded for tickets. But our Ubers and time got wasted and not refunded.
  33. [R80] StubHub 5/5 · US Email me discount for my review now: I love Stubhub. I’ve made so many purchases through them. The best deals on seats hands down.
  34. [R81] StubHub 3/5 · US Jim: I tried to cancel a parking pass to the Dodger game due to an unfortunate situation for 6/7/26 on 6/5/26. I paid $65 for a premium spot. I found it impossible to get a refund through your system. I realize stub hub is a legitimate company and hopefully consider remuneration. Please look up the card I gave based on the parking location and contact me to resolve a refund .
  35. [R82] StubHub 1/5 · US Scam Hub: We bought Netherlands vs Japan tickets last year. Hours before the event we were told the tickets do not exist. Do not give this company your money!
  36. [R93] Vivid Seats | Buy Tickets 1/5 · US Buyer beware - non official tickets: Vivid seat sells tickets that are not yet for sale, and are not clear that you are not buying a particular ticket, but a service that someone is buying a ticket for you. I feel scammed. I thought I was buying an official ticket, when the real tickets are going on sale on a few days and will be much cheaper than I paid. Their support team refused to offer a refu
  37. [R94] Vivid Seats | Buy Tickets 5/5 · US Isoxo: Crazy easy. Thanks for the email reminder
  38. [R95] Vivid Seats | Buy Tickets 3/5 · US Kinda sketchy, but it does work: Bought ticket for concert a week before, had the cheapest prices of any platform, what I didn’t know is that vivid acts like a middle man between individual buyers and sellers, they don’t actually hold the tickets. I didn’t receive the ticket for 3 days, so I tried to contact support, which was a battle of its own to find their support information, chatted with an
  39. [R96] Vivid Seats | Buy Tickets 1/5 · US A Costly Error: So I recently used this app to purchase Ariana grande tickets and I felt robbed. While purchasing the first round of tickets I was alerted by the app…that the tickets were already bought and sold out in the selected section. However in actuality they were sold to me but there was no notification made about an approved sale. This lead me to purchase tickets in another section crea
  40. [R77] Eventbrite 5/5 · US Eventbrite Up beat 🎶: If you are new to an area you can count on Eventbrite to know what’s happening in that area I always find some interesting things to do 🎉
  41. [R91] StubHub 5/5 · US No more Craigs List: I used to look on craigslist for last minute tickets. Knowing that people like myself change our plans for one reason or another when we have tickets so we end up giving them away or doing nothing at all. Now, if we want to see a concert last minute, we will check and see if there is an inexpensive option. We love the fact that everything is included. No surprise fees or charg
  42. [R99] Vivid Seats | Buy Tickets 5/5 · US Love vivid seats: Best prices, always can even find tickets last min!
  43. [R101] Vivid Seats | Buy Tickets 5/5 · US Best 3rd Party Ticket App: Vivid seats always comes through in a clutch when I need tickets to see my favorite artist

Synthesized from 106 recent App Store reviews · updated July 2026 · View on the App Store