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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

SeatGeek vs Eventbrite

SeatGeek 4.9★ · Free to download 60
Winner Eventbrite
Eventbrite 4.9★ · Free + IAP 65

Eventbrite has a slight edge over SeatGeek due to its broader range of events, including many free options, despite both apps facing significant user complaints regarding customer service and issues with ticket delivery and authenticity.

Full reviews: SeatGeek · Eventbrite

Both SeatGeek and Eventbrite are popular event ticketing apps, but both struggle with customer service and reports of fake or undelivered tickets. Eventbrite offers a wider variety of events, including free options, while SeatGeek is often praised for its UI and deals, though it's also criticized for high fees.

Head to head

Features & Event Variety edge: EventbriteR3R6R11R12
SeatGeek SeatGeek users appreciate the app's UI and the ability to see seat views before purchasing . It offers a wide variety of options for concerts, sporting events, and musicals R11. Some users also like the 'deal ratings' feature . However, some features like event filters and navigation can be buggy R3R6R12.
Eventbrite Eventbrite is praised for its ability to help users find a wide range of events, including many free ones, especially for those new to an area . Users find it useful for discovering local happenings . However, some users report glitches with event links not opening correctly, saved events not showing up, or the app not displaying events in surrounding areas . Accessibility features like Dark Mode and screen reader access are also noted as lacking .
Ease of Use tieR3R12R14R26
SeatGeek Many SeatGeek users find the app easy to use, simple, and intuitive R14. However, others report significant frustration with the sign-in process, inability to access tickets, and difficulty navigating back within the app R26R12. Ticket transfer can also be problematic R3.
Eventbrite Eventbrite is generally considered easy to navigate and use for securing tickets . However, users frequently encounter issues with the app being glitchy, timing out during purchases, requiring repetitive information entry, and having a frustrating sign-in and password reset loop .
Reliability & Ticket Delivery tieR1R7R24R27
SeatGeek SeatGeek faces severe criticism for unreliable ticket delivery, with users reporting tickets arriving late, not at all, or being for the wrong date R1R7R28. There are also numerous complaints about fake or duplicate tickets, leading to denied entry R24R34R42R44. Some users, however, report never having a problem and receiving tickets instantly R27.
Eventbrite Eventbrite also has significant reliability issues, with users reporting cancelled events without notification, tickets not being accessible after purchase, and fake tickets leading to denied entry . Some users report a seamless process for securing tickets .
Price & Value edge: EventbriteR5R8R14R15
SeatGeek SeatGeek users frequently complain about 'outrageous' and 'ridiculous' fees R8. Some feel the app is overpriced compared to buying directly from the venue R15. There are also reports of price manipulation, with ticket prices jumping after initial selection . Despite this, some users find good deals and cheap tickets R5R14.
Eventbrite Eventbrite offers many free events, which is a major draw for users . For paid events, there are no specific complaints about excessive fees, but rather about the lack of refunds for cancelled events .
Customer Support tieR1R4R9R13
SeatGeek SeatGeek's customer service is a major pain point, with users reporting non-existent or poor support, reliance on AI chatbots, and extreme difficulty reaching a human R1R4R9R13. Many users report not receiving responses or resolutions for issues like fake tickets or refunds R4R13R28R44.
Eventbrite Eventbrite's customer support is also heavily criticized, with users reporting zero human interaction, only automated responses, and an inability to get refunds for cancelled events . Users express frustration with the AI-only support and the lack of a phone number .
Pick SeatGeek if

You prioritize a clean user interface and the ability to visualize seats, and are willing to risk potential customer service issues for good deals on specific events R5.

Pick Eventbrite if

You are looking for a wide variety of events, including many free options, and want to discover local happenings, despite potential app glitches and poor customer support for issues .

Evidence note: Both apps receive a high volume of negative reviews concerning customer service, fake tickets, and refund issues, which skews recent sentiment. Eventbrite's 'Free + IAP' model means some negativity might stem from free-tier limitations or issues with event organizers rather than the platform itself, but the reviews don't clearly delineate this.

Frequently asked

Do SeatGeek and Eventbrite sell fake tickets?
Both SeatGeek and Eventbrite users report instances of purchasing fake or invalid tickets, leading to denied entry at events R24R34R42R44.
Is it easy to get a refund from SeatGeek or Eventbrite?
Users of both SeatGeek and Eventbrite report significant difficulty in obtaining refunds, especially for cancelled events or fake tickets, often encountering unresponsive or automated customer service R1R13R28R48.
Which app has better customer service?
Both apps are heavily criticized for poor customer service, with users frequently reporting an inability to reach human support, reliance on AI chatbots, and a lack of resolution for their issues R4R18R34R46.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] SeatGeek 3/5 · US 🤔On the fence… ticket transfer??🤦🏽‍♂️: So we’ve been in a concert/event ticket purchasing spree for the summer. She bought the tickets and tried to share them with us the family… everyone is registered for the app yet when we attempt to claim the tickets nothing shows up… we have gone through the app and contacted support AI chatbot, still same : no tickets showing up. Very frustrating! Also, ther
  2. [R6] SeatGeek 3/5 · US Event filter doesn’t work: Picking a location and dates to filter events does not work. I see random dates of events. The website works exactly like it should. It also shows events from cities I looked for in the past.
  3. [R11] SeatGeek 5/5 · US Tickets for events: I have used other ticket companies but seat geek has had a wide variety of options for concerts, sporting events, and musicals . I will continue to check them out when purchasing.
  4. [R12] SeatGeek 3/5 · US Hard time just checking out a spot: It won’t let me go back when I check out a musical and decide I want to look at a different one or place or time.
  5. [R14] SeatGeek 5/5 · US Great App: So many great deals on the Seat Geek app from concerts to broadway shows. I love this app and the simplicity and ease of using it!
  6. [R26] SeatGeek 1/5 · US Unusable: Literally cannot use the app. Got tickets for an event. Seat Geek emails me and says I need to download the app, I CANNOT access my tickets any other way. That’s incredibly annoying (everyone else lets me add to apple wallet) but fine, I download the app. I go to sign in (which just opens an in-app browser window, it’s not actually. In the app). I hit sign in with link. They email me a l
  7. [R1] SeatGeek 1/5 · US A pure scam: It says the tickets arrive 24 hours before show. but we got ours 2 hours before the show, and it was the wrong date. On top of this while the tickets were selling out, we were put on a long hold and instead of replacing our tickers the agent said that the support team is backed up, Like thats our fault. By the time they finally decided to replace our tickets there was none left. We wa
  8. [R7] SeatGeek 1/5 · US The app is easy to use but why would you want to?!: Like the header says the app is technically easy to use but with the hassle using seat geek came with I’ll actually never purchase tickets with them again. It was bad enough that I wouldn’t receive my tickets till a day before the concert after purchasing them 6 months in advance but then to not have the tickets delivered at all after I have book
  9. [R24] SeatGeek 1/5 · US FAKE TICKETS: Seat geak sells fake banana ball tickets on July 4th midland TX
  10. [R27] SeatGeek 5/5 · US Love it: Have you seen geek for a dozen events? Never had a problem easy to use easy too access i fo. reasonable prices.
  11. [R5] SeatGeek 5/5 · US Best Tickets: I love getting tickets for so cheap and if something happens to my tickets seat geek hooks it up with better seats to the event true story
  12. [R8] SeatGeek 4/5 · US Outrageous Fees !: My go to for tickets But, Fees are outrageous !!
  13. [R15] SeatGeek 3/5 · US Good but more overpriced: I got in here just to see events near by and then go on the bands website and buy directly cause it’s less expensive that way
  14. [R4] SeatGeek 1/5 · US No customer service: Spouse bought tickets transferred them to me. Made me sign up for an account when I clicked on the link. Ticket wasn’t there. Tried to contact CS, got AI instead. Said it would forward info to CS. 4 days later no response. Ask for a phone number, it refused to connect me. Just said I’d hear back by email. They have poor customer service. And they seem to be ok wasting my time.
  15. [R9] SeatGeek 3/5 · US Scam (update): Received a refund. Still a bumpy experience and had to go through multiple hoops to get contact info to their Philippine support center. Will not use SG again. In fact, StubHub, SeatGeek and Ticketmaster all suck.
  16. [R13] SeatGeek 1/5 · US Worst customer service: Tickets didn’t work and had to buy more on site. They said they would get back to me but never did. Tired three times for refund. 🤬🤬🤬
  17. [R34] SeatGeek 1/5 · US Scam: They sell duplicate tickets so you gotta be first to get your tickets scanned or you will be denied entry due to tickets already been scanned. And the customer service help is all AI generated not a human and you won’t be able to speak with a human about a refund or anything else. I would stay far far away from this app
  18. [R42] SeatGeek 1/5 · US Scam: App is a scam I bought tickets for a treaty oak concert and when they went to scan my tickets they says they don’t work cause they’re a fake, the people at the ticket booth also said they’ve had over 700 people so far get their tickets from this app as well and they also didn’t work leading me and all those other people to buy new tickets.
  19. [R44] SeatGeek 1/5 · US Liars: Sold me a ticket that wasn’t even a real seat. Took 12 hours to get a hold of someone I missed my event and they still haven’t refunded me. They even said it’s up to the seller to disclose that information, then later admitted their platform doesn’t always give the option for the seller to do so. They are knowingly operating a defective marketplace
  20. [R28] SeatGeek 1/5 · US DO NOT BUY TICKETS FROM SEATGEEK: I purchased tickets and did not receive them. Planned a trip around the event with airfare hotel and days off work. Their customer service is horrible. Still waiting for resolution. I purchased tickets May 30th. Notified tickets were cancelled June 7th. SeatGeek refuses to acknowledge that the seller cancelled the tickets and they keep responding that the order w
  21. [R48] SeatGeek 1/5 · US Scam: Don’t waste your money. Many of their advertised features don’t work, they don’t issue refunds, and if you contact their customer service they just repeat the same canned answers.
  22. [R18] SeatGeek 1/5 · US Don’t use: There’s never anyway to talk to a real person without the ai bot telling you over and over there’s a technical issue. Additionally, buying tickets on the same night as your friends for the same concert but they all get their tickets instantly and you don’t and have to gamble if they ever get sent and the support is not helpful in anyway.
  23. [R46] SeatGeek 1/5 · US Extremely mad: didn’t deliver tickets day of the concert was on the phone for 4 hours with no help.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store