Eventbrite
Eventbrite is a widely used platform for discovering and securing tickets for various events, often praised for its ease of use and ability to find free local activities, but recent reviews highlight significant issues with refunds, customer support, app glitches, and the sale of fake tickets.
Eventbrite serves as a popular app for event discovery and ticket purchases, with many users appreciating its ability to connect them with local happenings, including free options. However, a notable portion of recent feedback points to serious problems such as difficulty obtaining refunds for cancelled or fake events, unresponsive automated customer service, and frequent app performance issues like crashing and login failures.
What users like
What users complain about
- Difficulty getting refunds for cancelled events or fake ticketsR1R8R13R18
- Customer support is largely automated and unhelpfulR7R8R18R55
- Frequent app glitches, crashes, and login issuesR7R9R46R52
- Poor search functionality and event recommendationsR46R56R91R146
- Issues with tickets not appearing in the app or being difficult to accessR9R18R38R79
- Problems with adding events to calendars and Apple WalletR133R155R493R524
- Inconvenient payment processes and hidden feesR145R153R158R441
Latest update · v10.64.0
What the developer says changed (the verdict above weighs this against what reviewers report):
Meet Eventbrite. In this update: - Numerous minor improvements and fixes!
Recurring themes
Who it's for
Eventbrite is for individuals looking to easily discover and attend a variety of events, especially those interested in finding free or local activities R2R10R35. It is not recommended for users who prioritize reliable customer support, expect easy refunds for cancelled events, or need a consistently glitch-free app experience R1R8R46.
Evidence note: The recent reviews skew heavily negative, particularly regarding refunds, customer support, and app stability, which contrasts with the high lifetime rating. The developer's release notes for 'minor improvements and fixes' are directly contradicted by ongoing user reports of significant glitches and performance issues.
Frequently asked
Does Eventbrite offer refunds for cancelled events?
Is Eventbrite customer service helpful?
Are there issues with Eventbrite app performance?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] Rocking with the best: This app is one of the best you can download, gives you updates on what events are happening around you, the best part most of them are free! So when you feel like you’re stuck at home cuz you have no money to go out, bring up the app and check out the things you can do for free! I’ve been using this app for years and I am so glad that I came upon it! Thank you eventbrite
- [R4] Wonderful: Great ticket app
- [R5] Stussy: Thanks everything went really well securing my tickets
- [R15] Love Eventbrite App: Easy to navigate
- [R10] Eventbrite Up beat 🎶: If you are new to an area you can count on Eventbrite to know what’s happening in that area I always find some interesting things to do 🎉
- [R14] It’s everything I need: I’m not very social but this app keeps me in the know about things that are happening if I ever want to get out the house!!!
- [R22] Entertainment: The information is so important and valuable it keeps us informed and connected with our communities
- [R12] Great ground game: It’s all about trust and Eventbrite has made it as easy as possible to help event producers get the funding they need to inspire next steps
- [R1] They wont refund you: I bought tickets to a Max B and French Montana concert, it got cancelled. The concert was supposed to be on June 26th. Its now July 9th and i still haven’t gotten my refund. I will never buy tickets to anything through Eventbrite ever again
- [R8] Zero customer support: An event in April of 2026 was canceled by an artist which promptly followed by the usual refunds will be returned by point of sale; I never got my money back. I reached out over twenty times through their app and all I’ve gotten were automated responses of we’ll look into it. I ask to speak to a human, it promptly says it’s all automated or there is no body. It’s become AI g
- [R13] SCAM!!: Beware! Scammers selling non-refundable tickets on the platform and deny entry! Eventbright is facilitating these scams, they tell you to go after the scammers to try and get a refund, they don’t help you! Ridiculous!! Useless!! Never buying tickets there again!
- [R18] One of the worst experiences: I just bought tickets 5 days ago for a show and now Eventbrite is telling me I don’t have tickets despite a bank charge and an email telling me to claim my tickets. Just bought a second batch of tickets for this show I really want to go to and plan on disputing this second more expensive round of tickets to my credit card because Eventbrite thinks its smart to have an
- [R7] High level incompetence.: Have you ever done a study of how much business you LOSE because of your incompetent security system? Because I’ve lost count of how many times I just close out your website without doing ANYTHING simply because I get put through three…. count them, THREE different “are you human” tests, the last of which is a matching game that LITERALLY never ends. You should be bette
- [R55] Terrible site: It takes too long to order on an iphone No matter how many taps on the information requires the site does not open the required box. What is worse there is no number for me to reach a human for help!
- [R9] Frustrating: Any event I saved is not showing up on my iPhone but the ones showing up on my Chromebook gives me duplicates on certain events and are not in chronological order.
- [R46] Useful/Glitchy: Been using this app for years now and it’s been pretty useful and convenient but, this app has been pretty glitchy for quite awhile now! I can’t see the events that I want to see on one of the organizers page! So for me to look for that specific event, I have to search for it! Also sometimes whenever I go to my history of the past events I’ve been to, it won’t show up! Issues like
- [R52] Lame.: Why did it take 7 tries. Gimme a break.
- [R56] Don’t take it PERSONAL!: Based on my personal algorithm I am surprised that Eventbrite doesn’t/hasn’t shown me more of what I’m interested in👎🏼
- [R91] Location: I hate that it’s so hard to find things on event brite that you know are happening! Like it only lets me look in the area my profile is set for nothing in the surround areas!
- [R146] Things to do: Doesn’t show many local events
- [R38] Unable to update profile: Unable to update email and lost previous tickets for shows due to the inability to update
- [R79] Awful!: This app has really gone south- I reloaded it because I have tickets to an event, but I sign in, doesn't recognize me, wants me to change my password ( no matter what I put in, it wants me to change it), then when I get frustrated, it lets me in under my password, tickets are not there, so I sign up for two more tickets, click go to my tickets, and it wants me to sign in and the whole thin
- [R133] Refuses to add events to calendar without giving full access: I just want to add events to my calendar but somehow this app insists on getting read access just for adding events. Not sure what they’re looking to do with all my calendar info but it’s totally unacceptable.
- [R155] The app is getting there but still glitching: It’s better than it used to be but still glitching, especially when selecting location both as filter and in my profile. And the email it sends won’t let me add event to my Google calendar without downloading some strange new “subscription” calendar through the link. So many glitches, no matter how they keep changing this app, I don’t know what is goin
- [R493] Requires full access to calendar: iOS has a « add only » access to calendar option, but Eventbrite still requires full access to add events to your calendar. Can you please fix this?
- [R524] App required for Apple Wallet: Annoying that I had to download this app just to get my tickets onto Apple Wallet. Other ticket vendors allow this via the web or email. Downloaded, added my tickets to Wallet and deleted.
- [R145] Timed out: I was entering information required by the app for all of the players in my foursome… 3 times as I was entering credit care info, it timed out. This required me to reenter and start over. There was no time to review for accuracy. Lots of repetitive entering of names
- [R153] Booking fee penalty: Had to pay a booking fee for doing the booking myself. Not an encouraging start🤷♂️
- [R158] PayPal hell: Thanks for making it really hard to pay. PayPal only. What’s wrong with Apple Pay or normal card ???? Rule #1 of business - you have to make it easy for clients to pay. Took me and my wife 20 minutes of reactivating old PayPal accounts just to pay. Would have completely given up if our friends weren’t going to the event
- [R441] Almost there: Glad it exists, but it’s a problematic interface at times. Presently it only lets me purchase single tickets so I have to do multiple transactions.
- [R17] Easy Peasy: It doesn’t take a tech whiz to figure it out! Get your tickets & be happy that you contributed to lowering the carbon footprint. Cheers!
- [R20] Seamless process for tix!: I’ve been a long time user of Eventbrite and it’s always been super easy to secure tickets for any event!! Thx Eventbrite! 🩷
- [R39] Email: would not let me change my email
- [R92] Hard to use: I couldn’t fill in my email address. It auto loaded the wrong one
- [R214] Screen reader access: As a partially blind and partially deaf person, that uses VoiceOver, the integrated Apple screen reader on all iPhones, to navigate online content, I do find Eventbrite quite unwieldy and often miss things and then have to go back and fill in details later. This is also complicated and quite frustrating!
- [R78] Be careful paying for events: I paid for an event, it was cancelled, with no notification, drove an hour for no reason. Host isn’t responding and because the host isn’t responding to my refund request, customer service won’t give me money back. Customer service is completely automated, such a bad experience.
- [R124] SCAMMED with fake Tickets: Do NOT purchase concert tickets from this App. We were scammed with fake tickets and never got to see the concert AND lost our money! I bought concert tickets for my teen daughter and 5 of her friends. Drove an hour to venue, paid $60 for parking and tried for 2 hours to get the tickets validated, but venue said the tickets we were issued were fake! We have not gotten a
- [R99] It’s great and it sucks: The options are there but the tech is discounted. The app freezes and when I attempt to heart an event so that I can comeback to it….that depends on the mood of the app some days are great and others are frustrating. Also adding a live chat would be a crucial game changer.
- [R138] Links fail to open: The inconsistency of Eventbrite’s handling of event links has been a long term frustration of mine. 9/10 when clicking an Eventbrite link on the web or via email, the app loads, but then just shows the home page and fails to load the specific event that was linked. This happens again and again. It’s so frustrating because opening the “preview view” of the link correctly shows t
- [R24] Birthday: Got free Birthday Tickets
- [R35] Blessing!: I Live Event Brite! IM just a Grandma on a fixed income, with a desire to fill my babies days and weekends with exciting things to do . Activities that don’t break my pocket but give lasting MEMORIES!!
- [R42] Love this app: It’s always informative about the updated things that’s going around my community and that I’m able to sign up for free thank you for being this type of app that to me like you
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store