SeatGeek
SeatGeek is a generally reliable app for finding event tickets, often offering good deals, but it is plagued by significant issues with hidden fees, unreliable ticket delivery, and extremely poor customer service for problem resolution.
SeatGeek is a popular app for buying event tickets, praised for its ease of use and competitive pricing, particularly for last-minute deals. However, many users report issues with unexpected fees, tickets not being delivered or being invalid, and a frustrating customer service experience that relies heavily on AI with little human support.
Free vs paid
The app itself is free to download and browse for tickets R1R6. Users pay for individual tickets, and the app's monetization comes from these ticket sales, often with additional fees R2R45R50R58. There is no explicit 'paid tier' or subscription model mentioned in the reviews; all complaints and praises relate to the experience of purchasing tickets through the free app.
Value complaints
- Significant and unexpected fees are added to ticket prices.R2R45R50R58
- Prices can be higher on SeatGeek compared to buying directly from the venue or other platforms.R185
- The app sometimes displays prices in USD for Canadian users without an easy option to switch to CAD, and the exchange rate can be unfavorable.R276R290R312R389
- Ticket prices can jump unexpectedly during the purchase process.R124R431
Where it delivers
- The app is generally easy to use for browsing and purchasing tickets.R1R6R16R31
- Users often find good deals and cheaper tickets compared to other platforms.R17R20R22R24
- SeatGeek is a reliable source for tickets for many users, offering a wide variety of events.R8R21R37R47
- The app can provide instant ticket delivery, especially for last-minute purchases.R70R78
It is worth paying for tickets on SeatGeek if you are looking for potentially cheaper tickets compared to other platforms and are comfortable with the risk of potential delivery issues or poor customer support R17R20R22R24. It can be good for day-of-game deals R70.
Skip using SeatGeek if you prioritize guaranteed ticket delivery, transparent pricing without hidden fees, or responsive human customer support for any issues R9R12R19R29. Users who need to transfer tickets frequently or require refunds for rescheduled events should also consider alternatives R11R38R101.
Evidence note: Reviews are heavily skewed towards negative experiences regarding customer service and ticket delivery issues, despite a high lifetime rating. Many positive reviews are short and general, while negative reviews provide detailed accounts of problems.
Frequently asked
Are tickets purchased through SeatGeek always delivered reliably?
Does SeatGeek offer good customer service for issues?
Can I get a refund if an event is rescheduled or tickets are invalid?
Are there hidden fees when buying tickets on SeatGeek?
Can I transfer or resell tickets easily on SeatGeek?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R2] Fees???: All good except fees come on man be respectful
- [R45] Outrageous Fees !: My go to for tickets But, Fees are outrageous !!
- [R50] Fees: The fees are ridiculous. The mark up shouldn’t be as much as it is. I do like that you can see you view from your seats before you buy them.
- [R58] Fee city: Useful app for finding access to events you want, silly capitalist greed adding service fee
- [R185] Good but more overpriced: I got in here just to see events near by and then go on the bands website and buy directly cause it’s less expensive that way
- [R276] Prices: Idk why i cant see the price in Canadian money its always USD for some reason 😭 and there no way to Switch it
- [R290] Mediocre: This app is mediocre doesn’t allow me to change the currency to CAD on my phone i would have to use the website for that
- [R312] Pricing for Canadian Hames: Why only US pricing. Should have an option for paying in Canadian dollars.
- [R389] App needs a lot work: If I use a browser the tickets are displayed in Canadian Dollars, but if I use the App the tickets are in US dollars, even though the APP displays Canadian as my location, not sure what exchange rate is being used, but when I converted to Canadian it was a much higher price then the browser price already in Canadian prices. I just used the browser to purchase the tickets and
- [R124] Algorithm Price Abusive: Had to buy 4 tickets in total. 2 seats in one location at one price, 2 seats in another location at a different price, but not much different. Once I completed the purchase of the first 2 tickets, and went to buy the other 2 tickets, the price jumped 10%.
- [R431] Weird: It said the tickets were $197 for two but then charges me $270
- [R1] Great App!: Easy to use and I buy all my tickets using this app!
- [R6] Easy access and quick responses: A one stop click
- [R16] Quick and easy: Love the simplicity of the experience to find and buy tickets! The language and clarity of the prices is also great. Will keep using!
- [R31] Love Seat Geek: I love Seat Geek. Makes finding concerts & sports tickets very easy and parking too. It's very useful. Easy to use. Cheers
- [R17] pricing: have great deals this app and gametime always got deals
- [R20] Wow: Tickets are generally cheaper here. Decent.
- [R22] Always Clutch!: SeatGeek has honestly restored my faith in online ticket buying. Always easy. Always as cheap as (often much cheaper!!!!) than any other MLB site. Never once had an issue. Always been overly satisfied. Geaux Rangers! 💜🐯💛/❤️⚾️💙
- [R24] price: great prices for good seats
- [R8] tickets: first time buying tickets in any site and they were legit
- [R21] Good: They are better than StubHub had a horrible experience with them but SeatGeek has been reliable for me and the events I go to. This is my primary place to buy tickets.
- [R37] Fire app: Love this app, literally only trust this app for my tickets
- [R47] Tickets for events: I have used other ticket companies but seat geek has had a wide variety of options for concerts, sporting events, and musicals . I will continue to check them out when purchasing.
- [R70] Incredible!!: I almost never write reviews… but I feel that others, if they happen to see my review, will be convinced to use this app/ticket site. My daughter and I were literally one block from going into the MLB stadium and didn’t have tickets. I hopped on the app. Found 2 tickets behind home plate on the lower level for $33 (probably $100-$200 face value tix). By the time I clicked purchase
- [R78] Best Seats Best Prices: If you wanna know, you have a guaranteed seat, and want instant transfer, seegeek is the place to be. No more waiting for the seller to maybe send you tickets hours later if not days, with seatgeek, I can order my tickets and within minutes, enter the venue. Highly recommend them for your next sporting event, concert, or anything that requires you to buy a ticket. Just do i
- [R9] Not reliable: I bought some tickets I ended up selling bc someone already bought 2 of them so we decided to go but it ended up getting cancelled and in the email it said “ as a consequence you sale will unfortunately no longer be eligible for payout “ so bad they just took my money for a concert that got cancelled!
- [R12] Not to be Trusted: This app is nothing more than a placebo to make you feel like you have actually purchased the tickets for your event. Beware because numerous times SeatGeek has canceled tickets purchased on the app at the last minute. Surely they counteroffer with alternative tickets and may even refund you eventually. Your ticket sales are not guaranteed on this app or platform. They will hold
- [R19] Invalid ticket data: I checked my tickets before my 1.5 hour drive. Everything was good. Then when I arrived at the game, went to scan my tickets, I got an error Invalid ticket data. The game started while I waited on hold to their 1800 number. Representative said best she could was refund my tickets. No offer to help find me tickets. She lacked mastery of the English language which you'd think wo
- [R29] Don’t Use!!!!: Never delivered my tix. Spent Over an hour on chat and missed half my show! What a scam!!!!
- [R4] Poor Communication: They keep saying the state I’m in doesn’t allow the purchase, but I’m within the state of the concert. I also don’t have a VPN, then when I tried to contact someone they couldn’t explain the issue.
- [R32] Good luck if your tickets don’t get delivered: If you actually get your tickets it’s good. If you don’t it’s a nightmare. My tickets weren’t delivered and the AI chat just keeps telling me I’m covered but you can not actually talk to a person to get a refund. Terrible service if for any reason your tickets don’t get delivered
- [R33] Terrible customer service: Refund policy is terrible for rescheduled events. Do not use. They don’t have a customer service phone because they can’t bear to handle all the phone calls.
- [R36] Bad support: Terrible support
- [R38] They Refuse to Refund if artist Rescheduled: If an artist reschedules a concert date and you physically cannot make it, they will not refund you and say you have to sell the tickets. This is the 2nd time this has happened before to me and if your tickets don’t sell, you’re screwed. Absolutely horrible service
- [R110] Liars: Sold me a ticket that wasn’t even a real seat. Took 12 hours to get a hold of someone I missed my event and they still haven’t refunded me. They even said it’s up to the seller to disclose that information, then later admitted their platform doesn’t always give the option for the seller to do so. They are knowingly operating a defective marketplace
- [R113] Scam: Don’t waste your money. Many of their advertised features don’t work, they don’t issue refunds, and if you contact their customer service they just repeat the same canned answers.
- [R11] Never again: While attempting to resell or transfer my tickets I was informed that some tickets were not available for resell or transfer. Additionally, I was told that the restriction is not always disclosed when purchasing the tickets. That is not an issue I’ve had before on other platforms, I will not use SeatGeek for any future events.
- [R55] 🤔On the fence… ticket transfer??🤦🏽♂️: So we’ve been in a concert/event ticket purchasing spree for the summer. She bought the tickets and tried to share them with us the family… everyone is registered for the app yet when we attempt to claim the tickets nothing shows up… we have gone through the app and contacted support AI chatbot, still same : no tickets showing up. Very frustrating! Also, ther
- [R101] Can’t Transfer: Wife bought tickets, tried to send them to me since we were meeting her at the game. It wouldn’t let her transfer part of the tickets unless she transferred ones that were already used, but then it wouldn’t let me claim them because some of them were already used. Transferring tickets is kind of the point of the app, but it does look nice so +1 star.
- [R129] Buyer Beware.: I’ve bought tickets and had success several times on this app. This last time the tickets ended up being overpriced and on the very far side of the theater, even though I clicked on the center orchestra with rated 10 Amazing tickets. I received no help through their AI support and was told I had bought the tickets and that was the end of it. It wasn’t even possible to resell them on
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store