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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

SeatGeek vs StubHub

SeatGeek 4.9★ · Free to download 65
Winner SeatGeek
StubHub 4.8★ · Free to download 55

While both apps face significant criticism regarding customer service and ticket delivery issues, SeatGeek appears to have a slight edge due to more positive mentions of ease of use and finding good deals, despite its own reliability problems.

Full reviews: SeatGeek · StubHub

SeatGeek and StubHub both struggle with customer service and ticket delivery, leading to frustration and missed events for many users. SeatGeek generally receives praise for its user interface and ability to find deals, while StubHub is frequently criticized for its 'FanProtect Guarantee' not being honored and issues with ticket transfers.

Head to head

Features & Variety edge: SeatGeekR11R17R21R51
SeatGeek SeatGeek users appreciate the wide variety of options for concerts, sporting events, and musicals, and some find the deal ratings helpful for identifying good value R11R21R51. The ability to see a view from seats before buying is also a liked feature R17.
StubHub StubHub is used for a variety of events, including concerts and sporting events . Some users like the 'everything included' pricing, avoiding surprise fees , though others contradict this, citing high fees .
Ease of Use edge: SeatGeekR6R12R14R19
SeatGeek Many SeatGeek users find the app easy to use, simple, and responsive R14. The UI is described as amazing R19. However, some users report issues with event filters not working, navigation problems R6R12, and difficulties with the sign-in and ticket access process .
StubHub StubHub is generally described as easy to use by some . However, others report significant bugs, such as the app locking up and showing unavailable tickets only after attempting to purchase . Transferring tickets is also cited as problematic .
Reliability & Ticket Delivery tieR1R7R24R28
SeatGeek SeatGeek faces severe criticism for tickets not being delivered on time, being fake, or being for the wrong date/seat R1R7R24R28. Many users experienced missing events due to these issues R1R7. Some positive experiences mention instant transfer and guaranteed seats .
StubHub StubHub also has widespread issues with tickets not being delivered, being oversold, or being invalid at the venue . Users report missing events and significant travel costs due to these problems . Tickets being misrepresented (wrong seats, wrong parking location) is also a common complaint .
Customer Service & Support tieR1R3R4R9
SeatGeek SeatGeek's customer service is a major pain point, with users reporting difficulty reaching a live person, reliance on AI chatbots, long hold times, and unhelpful responses R1R3R4R9. Many complaints mention no follow-up or resolution for issues like undelivered or fake tickets R4R13R28.
StubHub StubHub's customer service also receives extensive negative feedback, with users citing unhelpful agents, long phone calls, and a lack of accountability . The 'FanProtect Guarantee' is frequently criticized as being worthless, with StubHub refusing refunds or replacements for fraudulent/undelivered tickets .
Price & Value tieR5R8R14R15
SeatGeek Some SeatGeek users appreciate finding cheap tickets and good deals R5R14. However, many complain about outrageous fees and overpriced tickets, sometimes finding it cheaper to buy directly from the venue R8R15R17R20. There are also reports of price gouging, with prices jumping after initial selection .
StubHub StubHub users report finding good deals and inexpensive options . However, high fees are a significant complaint . The 'all sales are final' policy is also seen as scammy, making it difficult to get refunds if plans change .
Pick SeatGeek if

you prioritize a generally easy-to-use interface and the ability to find a wide variety of events and deals, but are prepared to navigate potential customer service issues R14R19R51.

Pick StubHub if

you are looking for a broad selection of tickets and have had positive experiences with their 'FanProtect Guarantee' in the past, understanding that recent reviews indicate significant challenges with its reliability .

Evidence note: Both apps have a high volume of negative recent reviews, particularly concerning customer service and ticket reliability, which contrasts with their higher lifetime ratings. The free-to-download model means users are reviewing the service itself, not just a free tier.

Frequently asked

Are tickets purchased on SeatGeek or StubHub reliable?
Both SeatGeek and StubHub have significant reliability issues, with numerous user reports of tickets not being delivered, being fake, or being for the wrong event or seat, leading to missed events and frustration R1R7R24R28.
How is customer service for SeatGeek and StubHub?
Customer service for both SeatGeek and StubHub is widely criticized as poor, with users reporting difficulty reaching live agents, reliance on unhelpful AI chatbots, long wait times, and a lack of resolution for critical issues like undelivered or fraudulent tickets R4R13R18R28.
Do SeatGeek and StubHub have high fees?
Both SeatGeek and StubHub are frequently criticized for high and sometimes 'outrageous' fees, with some users finding it cheaper to purchase tickets directly from the venue or noting that prices can jump unexpectedly during the purchase process R8R15R17R20.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] SeatGeek 5/5 · US Tickets for events: I have used other ticket companies but seat geek has had a wide variety of options for concerts, sporting events, and musicals . I will continue to check them out when purchasing.
  2. [R17] SeatGeek 5/5 · US Fees: The fees are ridiculous. The mark up shouldn’t be as much as it is. I do like that you can see you view from your seats before you buy them.
  3. [R21] SeatGeek 5/5 · US My go to ticket app: SeatGeek is my new go to app for all things ticket related. I like the deals ratings, letting me know if I’m getting a good deal on the tickets.
  4. [R51] SeatGeek 5/5 · US Awesome new features: Hands down the best place to get tickets. This is where I get all my broadway, sports and concert tickets!
  5. [R6] SeatGeek 3/5 · US Event filter doesn’t work: Picking a location and dates to filter events does not work. I see random dates of events. The website works exactly like it should. It also shows events from cities I looked for in the past.
  6. [R12] SeatGeek 3/5 · US Hard time just checking out a spot: It won’t let me go back when I check out a musical and decide I want to look at a different one or place or time.
  7. [R14] SeatGeek 5/5 · US Great App: So many great deals on the Seat Geek app from concerts to broadway shows. I love this app and the simplicity and ease of using it!
  8. [R19] SeatGeek 5/5 · US Ui AMAZING: Love the Ui , was to use and I love vivid seats but this is even better. vivid seats sometimes lower priced but less sketchy here.
  9. [R1] SeatGeek 1/5 · US A pure scam: It says the tickets arrive 24 hours before show. but we got ours 2 hours before the show, and it was the wrong date. On top of this while the tickets were selling out, we were put on a long hold and instead of replacing our tickers the agent said that the support team is backed up, Like thats our fault. By the time they finally decided to replace our tickets there was none left. We wa
  10. [R7] SeatGeek 1/5 · US The app is easy to use but why would you want to?!: Like the header says the app is technically easy to use but with the hassle using seat geek came with I’ll actually never purchase tickets with them again. It was bad enough that I wouldn’t receive my tickets till a day before the concert after purchasing them 6 months in advance but then to not have the tickets delivered at all after I have book
  11. [R24] SeatGeek 1/5 · US FAKE TICKETS: Seat geak sells fake banana ball tickets on July 4th midland TX
  12. [R28] SeatGeek 1/5 · US DO NOT BUY TICKETS FROM SEATGEEK: I purchased tickets and did not receive them. Planned a trip around the event with airfare hotel and days off work. Their customer service is horrible. Still waiting for resolution. I purchased tickets May 30th. Notified tickets were cancelled June 7th. SeatGeek refuses to acknowledge that the seller cancelled the tickets and they keep responding that the order w
  13. [R3] SeatGeek 3/5 · US 🤔On the fence… ticket transfer??🤦🏽‍♂️: So we’ve been in a concert/event ticket purchasing spree for the summer. She bought the tickets and tried to share them with us the family… everyone is registered for the app yet when we attempt to claim the tickets nothing shows up… we have gone through the app and contacted support AI chatbot, still same : no tickets showing up. Very frustrating! Also, ther
  14. [R4] SeatGeek 1/5 · US No customer service: Spouse bought tickets transferred them to me. Made me sign up for an account when I clicked on the link. Ticket wasn’t there. Tried to contact CS, got AI instead. Said it would forward info to CS. 4 days later no response. Ask for a phone number, it refused to connect me. Just said I’d hear back by email. They have poor customer service. And they seem to be ok wasting my time.
  15. [R9] SeatGeek 3/5 · US Scam (update): Received a refund. Still a bumpy experience and had to go through multiple hoops to get contact info to their Philippine support center. Will not use SG again. In fact, StubHub, SeatGeek and Ticketmaster all suck.
  16. [R5] SeatGeek 5/5 · US Best Tickets: I love getting tickets for so cheap and if something happens to my tickets seat geek hooks it up with better seats to the event true story
  17. [R8] SeatGeek 4/5 · US Outrageous Fees !: My go to for tickets But, Fees are outrageous !!
  18. [R15] SeatGeek 3/5 · US Good but more overpriced: I got in here just to see events near by and then go on the bands website and buy directly cause it’s less expensive that way
  19. [R13] SeatGeek 1/5 · US Worst customer service: Tickets didn’t work and had to buy more on site. They said they would get back to me but never did. Tired three times for refund. 🤬🤬🤬
  20. [R18] SeatGeek 1/5 · US Don’t use: There’s never anyway to talk to a real person without the ai bot telling you over and over there’s a technical issue. Additionally, buying tickets on the same night as your friends for the same concert but they all get their tickets instantly and you don’t and have to gamble if they ever get sent and the support is not helpful in anyway.
  21. [R20] SeatGeek 2/5 · US Fee city: Useful app for finding access to events you want, silly capitalist greed adding service fee

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store