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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Blacklane alternatives

Blacklane users look for alternatives due to inconsistent driver quality, app bugs, and unexpected pricing. Alternatives offer varying levels of luxury, reliability, and payment models, catering to different priorities like budget, specific vehicle types, or consistent service.

Why users look for alternatives to Blacklane

The alternatives

Gett
4.8★ · 16,376 ratings · Free

Gett offers a ride-hailing service that some users find to be a good alternative, especially with promotional offers for new users . Drivers are often described as great and courteous R54.

Better for: Gett is better for users looking for a standard ride-hailing service, potentially with promotional benefits . It might suit those who prioritize friendly drivers R54 but should be aware of potential issues with driver cancellations and surge pricing R51R57.

Head-to-head: Blacklane vs Gett
GetTransfer
4.6★ · 3,290 ratings · Free

GetTransfer provides a transfer service with drivers often described as friendly, polite, and communicative R66R69. Users have reported smooth and comfortable rides, sometimes in premium vehicles like a Tesla, with options for specific requests like music or short stops . However, there are instances of drivers not showing up, last-minute vehicle changes, and communication issues R67R71.

Better for: GetTransfer is better for travelers who prioritize friendly and communicative drivers R66R69 and a comfortable ride experience . It suits those who are willing to manage potential risks of driver no-shows or changes R67R71 and communicate directly with drivers to confirm details.

Head-to-head: Blacklane vs GetTransfer
Wheely
4.9★ · 2,457 ratings · Free

Wheely is highlighted as a premium, first-class, and luxurious chauffeur service R80. Users praise its professionalism, elegant vehicles, and smooth rides, especially in cities like London and NYC . The app is described as elegantly designed and offering seamless functionality . However, some users have experienced significant delays or cancellations for pre-booked airport trips R79.

Better for: Wheely is better for users seeking a truly luxurious and first-class chauffeur experience R80 with professional drivers and elegant vehicles . It's particularly suited for those in cities where it operates well, like London and NYC , but users should be aware of potential unreliability for pre-scheduled airport bookings R79.

Head-to-head: Blacklane vs Wheely
Grand Limo جراند ليمو
4.5★ · 1,718 ratings · Free

Grand Limo offers an excellent luxury service with highly trained, polite drivers and clean, good-smelling cars R94. Users feel comfortable booking with them and appreciate the caring customer service R94. However, it is considered expensive R95, and there are reports of late arrivals, booking cancellations without notification, and discrepancies between agreed and charged prices R93R96.

Better for: Grand Limo is better for users prioritizing a luxurious experience with very clean cars and polite drivers R94, especially those who value good customer service . It suits those who are less price-sensitive R95 and are prepared for potential issues with punctuality or price adjustments R96.

Head-to-head: Blacklane vs Grand Limo جراند ليمو
GetTransfer DRIVER Service
4.2★ · 1,424 ratings · Free

This app is specifically for drivers, and the overwhelming sentiment from reviews is negative, with drivers reporting that GetTransfer does not pay them for completed rides R107R109. Some drivers have waited months for payment, with claims of unpaid earnings totaling hundreds or thousands of dollars R109. There are also accusations of the company being a scam R107R109.

Better for: Based on the reviews, this app is not recommended for drivers R107R109 due to widespread reports of non-payment and long delays in receiving earnings R107R109.

Head-to-head: Blacklane vs GetTransfer DRIVER Service
Stick with Blacklane if

You are a C-suite or senior executive traveler who values premium, reliable, and professional service, particularly for airport transfers, and you have consistently positive experiences with Blacklane's drivers and vehicles R2R5. You also find their booking app easy and hassle-free to use R1R5.

Evidence note: GetTransfer DRIVER Service has too few reviews from the perspective of a user booking a ride to judge its service quality for passengers, as its reviews are almost exclusively from drivers complaining about non-payment.

Frequently asked

Is Blacklane's app reliable for booking and communication?
While some users find Blacklane's app easy to book and manage R1R5, many others report significant issues with reliability, confusing design, bugs, and broken features, especially after updates R3R4R6R9.
Are Blacklane drivers consistently professional and on time?
Blacklane drivers are frequently praised for being professional, courteous, punctual, and providing clean, comfortable rides R2R5. However, there are also reports of drivers not showing up, arriving in subpar vehicles, or failing to provide expected services like meet and greet R1R7R24R38.
Is Blacklane more expensive than other ride services?
Yes, Blacklane is generally considered significantly more expensive than services like Uber or Lyft, with some users reporting rides costing $100 compared to $10 for competitors, and experiencing unexpected "demand pricing" increases or mystery fees R10R13R16R26.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Blacklane 2/5 · US App is great, service not so much: So the app itself is great. It’s very easy to book, communicate, and manage my booking through the app. The chauffeur… not so much. I hired a chauffeur through blacklane to pick my family up from the airport. After a 10 hour flight, the last thing I wanted to do was worry about getting home. The good: -the chauffeur brought the car seat I requested for my c
  2. [R7] Blacklane 1/5 · US No accountability for their drivers: Driver didn't show up, no meet and greet at London airport. Blacklane still charged me and fought credit card company when I charged it back. There driver was supposed to provide Meet and Greet and never got out of the car.
  3. [R24] Blacklane 2/5 · US Absolute joke of a luxury service: Driver showed up in an absolutely beat up Cadillac and I refused the ride they proceeded to charge me $500 for the ride. I ended up having to refute the charge with my bank. ABSOLUTELY DO NOT USE THIS SERVICE. I’ve had regular uber x’s in better condition than the car they sent me. Do not waste your money
  4. [R38] Blacklane 2/5 · US Missed Expectations: Ordered a ride in NYC expecting a luxury class car but ended up with a chevy suburban I could have booked through Uber for half the price. The chat support in the “new” app is broken and no way to make contact. Very poor first experience and unfortunately headed back to Uber Black.
  5. [R3] Blacklane 3/5 · US Confusing design: New design is very confusing. Cannot add more people easily in confirmation date. It’s not clear at check out.
  6. [R4] Blacklane 1/5 · US Multiple Issues: Unable to edit car type within App, payment not accepted, switching through various types does nothing. Unable to have other party scan code and add to their black lane app. AI is so poorly designed, a complete waste of time and resources. Chat with human should be within 2-3 minutes, not 15 plus.
  7. [R6] Blacklane 3/5 · US Spotty App Reliability: Overall app is 7/10. Very unreliable at critical times during the trip. The app gave me updates on the driver status as we exited the airplane, but as we got out of the airport, looking for the driver, the app would not connect to communicate with the driver.
  8. [R9] Blacklane 3/5 · US App not the easiest: We had a challenge getting the ride booked originally and it was not the easiest to communicate with the driver.
  9. [R10] Blacklane 1/5 · US Trash money hungry: Money hungry company Mystery fees Won’t have cars available with the price and customer service can’t help with nothing at all can’t do nothing at all
  10. [R13] Blacklane 1/5 · US Ride costs 100 and uber Lyft cost 10 we poor can’t afford: Ride costs 100 and uber Lyft cost 10 we poor can’t afford
  11. [R16] Blacklane 1/5 · US Beware of Price Gouging Practices: I don’t think I will ever use Blacklane again after being charged a $315 “demand pricing” increase for a 120 mile airport transfer.
  12. [R26] Blacklane 1/5 · US Used to be great: Used to use Blacklane for all my international travel. Ever since the Uber announcement there has been a noticeable change in quality. Price gouging is also pretty apparent of late. Unfortunate to see a strong and reliable product change for the worse.
  13. [R30] Blacklane 2/5 · US Total downfall: Uber with a bad lipstick. I have been using blacklane for 15 years. It was elegant, it was proper and now it’s just the same platform as uber but with an ugly interface and “vibe” photos on the homepage and random graphics and photos to make it look “aesthetic”. It’s a chauffeur service, so act like it. Also this is my second review I’m sure my first one was deleted. Can’t to anyth
  14. [R46] Blacklane 1/5 · US Extremely unprofessional.: Blacklane was my go to when the sprinter class was available. Ever since the Uber takeover of this company, Blacklane is spiraling downwards. Rather would use Savoya or better yet contact a chauffeur company directly. I’ve heard from numerous drivers that they are continuously giving them major pay cuts and don’t provide sufficient pay. Nothing against the drivers, but i
  15. [R48] Blacklane 1/5 · US It will be ruined by Uber: Watch how quickly prices for drivers drop and this app gets ruined now Uber is buying blacklane. Everything Uber touches becomes toxic. You were warned
  16. [R19] Blacklane 1/5 · US Issue: I used it and was super excited with the ease. I had an issue adding payment method and booking my next trip. I have been dealing with chat for 3 hours. No one can solve it and keep telling me to do the same thing. Of course no way to call and talk to someone.
  17. [R34] Blacklane 1/5 · US App is broken: The app is completely broken and there’s no way to reach anyone to tell them. I reached out on social media and got no response even though they posted 10 stories. Any action results in an error, and their chat bot is also broken. This is what happens when you fire all your employees and replace them with AI. No one is clearly working there or checking things and it’s honestly shock
  18. [R40] Blacklane 2/5 · US Broken functionality: Has a lot that can be improved, but most importantly the chat function has been broken since I’ve downloaded the app.
  19. [R51] Gett 1/5 · US Drivers always cancel: I don’t know what’s been happening on Gett but drivers are always canceling. There needs to be a penalty on drivers for canceling so much. It’s almost unusable. You have to be ready 30 min before to ensure you get a Gett on time. Ridiculous.
  20. [R54] Gett 5/5 · US The best driver there is: He was a great guy, helped us, laughed with us. 10/10, a great guy. · translated
  21. [R55] Gett 2/5 · US App does not route correctly: I almost cancelled a ride because the app said the driver was 20 minutes away due to a routing error despite only being 3 minutes away. The driver said it is a recurring problem issue with the app.
  22. [R57] Gett 1/5 · US Surge charge: I was taking my cat to the vet and didn’t notice the surge pricing. The vet is five minutes away and they charged 18 pounds. I recognize that they can do this, but I think it’s a poor business model. I’m switching to Jump, which has no fees. For now I may (or may not) have to wait a little longer to get a taxi, but soon enough people will catch on and there will be more drivers wanti
  23. [R66] GetTransfer 5/5 · US Mr. Gedion: The driver is friendly and polite. I recommend this driver.
  24. [R67] GetTransfer 3/5 · US App is fine but not all drivers show up: I’ve used this app twice. First time (in Pamplona, Spain) all went smoothly, great driver, great ride. Second time (in Finisterre, Spain) our driver didn’t show up and a lot of chasing was required to locate him. Good thing we had booked a cushion of extra time for this airport ride. My lesson learned is to message the driver the night before to reconfirm.
  25. [R69] GetTransfer 5/5 · US Airport ride: Basem Was fantastic! Friendly right on time and great communication from time of booking to completion! Highly recommend!
  26. [R71] GetTransfer 1/5 · US Scan: I made a reservation 2 week before my travel, the day of the travel they send me an email they change the driver and the car, when I reserved they offer a 2021 Toyota Siena, now 2017 Honda fit. Someone text me by WhatsApp requesting to cancel the trip and dealing directly whit him. I never do that kind of thing because not feel safe. The thing was at my arrival nobody was there to pick me u
  27. [R79] Wheely 1/5 · US Unreliable on time: I’ve been a loyal customer for many years, but I’m disappointed with recent experiences. Twice in the last few days, the cars I booked arrived significantly delayed, disrupting my schedule. It’s frustrating to see this lack of reliability. I hope management takes steps to address these issues.
  28. [R80] Wheely 5/5 · US Wheely is #1: Easily the most premium ride share app you can find anywhere truly a first class experience
  29. [R81] Wheely 3/5 · US From St. Petersburg: Please start taking bridge openings into account. · translated
  30. [R82] Wheely 2/5 · US Why do you need a card just to sign up?: Asking for credit card info before I can even see any pricing inside the app is insane.
  31. [R93] Grand Limo جراند ليمو 1/5 · US Unfortunately, a bad policy: It's normal to deduct and we don't have a car... and then we get the money back. · translated
  32. [R94] Grand Limo جراند ليمو 5/5 · US خدمة ممتازة جداً excellent service 👍: Excellent luxury service. I felt very comfortable as a woman booking a ride with them👍 Keep it up.
  33. [R95] Grand Limo جراند ليمو 3/5 · US Rate: Its too expensive !!
  34. [R96] Grand Limo جراند ليمو 1/5 · US Find an other app: I made a request for a car 4 hours ahead of time, and paid full in advance to have the car pick up my son, and yet the car was late more than 20 min. In short it will be the first and last time I deal with this company (untrustworthy).
  35. [R107] GetTransfer DRIVER Service 1/5 · US (SCAMER ALERT) Don't waste your time.: In my opinion, this company is a complete scam. I don't understand how a supposedly honest company that wants to grow can have a 30-business-day billing period, holding onto your money when you, as the driver, NEED it and have to pay out of your own pocket for fuel, maintenance, cleaning, and any damage to your vehicle. That billing period, which is almost tw
  36. [R108] GetTransfer DRIVER Service 5/5 · US good: Good app you can make a decent amount of money
  37. [R109] GetTransfer DRIVER Service 1/5 · US SCAM ALERT !!!!!: Scam Alert! GetTransfer does not pay drivers after completing rides. I completed 12 rides over 5 months totaling $4,800 and still haven’t been paid. This app should never have been allowed in the US. All drivers should report them to the FBI immediately. I will be filing my report on Monday.
  38. [R110] GetTransfer DRIVER Service 5/5 · US Habibur: Cadillac Escalade
  39. [R5] Blacklane 5/5 · US Premium, Reliable & Professional: Booking through their app is incredibly easy and hassle-free. The fleet consists of premium and luxury vehicles, and the chauffeurs are professional, courteous, and impeccably presented in uniform. Their service is particularly well-suited for C-suite and senior executive transportation, where reliability and professionalism are essential. Drivers almost always a
  40. [R2] Blacklane 5/5 · US Paris: Our driver picked us up at Charles de Gaulle as dropped us off at our hotel in the opera district he handled four passengers worth of luggage. Very comfortable and professional service we have booked another ride start in July

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store