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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Blacklane

65
Value score / 100 Worth paying? Depends It depends

Blacklane offers a premium, reliable chauffeur service, particularly valued for international travel and business, but it comes at a significantly higher price than alternatives like Uber or Lyft, and recent app issues and service inconsistencies in the USA are a concern.

Free to download seen up to $195 4.9★ lifetime (37,835) since 2012

Blacklane provides a professional, punctual, and comfortable chauffeur service, especially praised for international and executive travel, with an easy-to-use booking app. However, it is considerably more expensive than ride-sharing alternatives, and recent app updates have introduced bugs and payment issues, alongside complaints about inconsistent service quality and hidden fees in the USA.

Free vs paid

The app itself is free to download and use for booking rides, but all rides are paid services. There is no free tier of transportation; users pay per ride. Reviews indicate prices can range from $5 to $195 or even higher for specific transfers R4R3R77.

Value complaints

  • Blacklane is significantly more expensive than Uber or Lyft, with rides costing $100 compared to $10, or $160 for a 2-mile trip compared to $40 for Uber Black SUV.R3R77R82R103
  • Customers have reported mystery fees, demand pricing increases, and undisclosed surcharges, leading to unexpected costs.R2R4R373
  • There are complaints about being charged for rides not taken or for canceled bookings without notice, with refunds being refused.R122R164R93
  • The app sometimes shows higher prices than the website for the same trip, penalizing returning customers.R342
  • Some users feel the service has declined in quality while prices remain high or increase, especially after an association with Uber.R8R11R25R27

Where it delivers

  • Many users praise Blacklane for its professional, courteous, and punctual drivers, often arriving early.R1R9R20R28
  • The service is highly regarded for its reliability, especially for airport transfers and international travel, with drivers tracking flights and assisting with luggage.R1R14R21R39
  • Users appreciate the premium and luxury vehicles, which are consistently clean and comfortable.R9R14R20R32
  • The app is generally considered easy to use for booking and communication, with useful features.R9R14R17R21
  • Blacklane is particularly recommended for C-suite and senior executive transportation due to its reliability and professionalism.R9
Worth paying if

Blacklane is worth paying for if you prioritize reliability, professionalism, and comfort for international travel or executive transportation, and are willing to pay a premium price R9R14R20R21. It is also suitable if you need consistent, high-quality service in Europe where it is often praised for being super reliable and efficient R39.

Skip / stay free if

You should skip Blacklane if you are on a budget and find its prices exorbitant compared to Uber or Lyft R3R77R82R103. It may also be worth skipping if you are in the USA and are concerned about recent reports of inconsistent service quality, dirty cars, unprofessional drivers, or app bugs R19.

Evidence note: The lifetime rating is very high, but recent reviews (many 1-3 stars) highlight significant issues with app functionality, customer service, pricing transparency, and service quality, particularly in the USA. The positive reviews tend to focus on the core service experience (driver, car, punctuality) while negative reviews often focus on app issues, pricing, and service failures.

Frequently asked

Is Blacklane worth the price compared to Uber or Lyft?
Blacklane is significantly more expensive than Uber or Lyft, with some users reporting Blacklane rides costing $100 compared to $10 for Uber/Lyft, or $160 for a 2-mile trip compared to $40 for Uber Black SUV R3R77R82R103. While it offers a premium, professional service, many find the price difference too high for the value received, especially when similar vehicles and drivers can be found on other platforms for less R19R103.
Are there hidden fees or price gouging with Blacklane?
Yes, several users have reported mystery fees, 'demand pricing' increases, and undisclosed surcharges, leading to unexpected and significantly higher costs R2R4R373. One user was charged a $315 'demand pricing' increase for a 120-mile airport transfer R4.
Is the Blacklane app reliable for booking and communication?
The Blacklane app's reliability is mixed; while many find it easy to use for booking and communication R9R17R21, recent updates have introduced significant bugs, including freezing, login issues, broken chat functions, and inaccurate driver ETAs R5R6R10R12.
How is Blacklane's service quality in the USA compared to Europe?
Blacklane's service quality appears to be inconsistent, with many users praising its reliability and efficiency in Europe R33R39, but experiencing issues in the USA. In the USA, some users report receiving dirty cars, unprofessional drivers, and vehicles that are not luxury class despite booking premium options, sometimes comparable to or worse than UberX R7R19.
Does Blacklane offer service in all areas?
No, Blacklane does not offer service in all areas, and some users have expressed frustration after downloading the app and signing up only to find no rides available in their location R81R88R108R128.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 1/5 · US Ride costs 100 and uber Lyft cost 10 we poor can’t afford: Ride costs 100 and uber Lyft cost 10 we poor can’t afford
  2. [R77] 1/5 · US Overpriced - all hype, no value: This is the most overhyped app I’ve ever seen. Here’s an example: to go from my home to a restaurant about 2 miles away, Blacklane wants $160 for a Mercedes sedan or $340 for a black SUV - that is EACH WAY. I compared to Uber black SUV service in which I alway get a new suburban or Escalade and it was $40 each way. That’s literally 6x less expensive.
  3. [R82] 1/5 · US Overpriced uber: Massively overpriced. A $100 ride on uber is a minimum $300 ride on black lane and for what? To drive in a nicer car that’s not guaranteed?
  4. [R103] 1/5 · US You Gotta Be Kidding Me!: RIP OFF!!!! I downloaded and uninstalled within 10 minutes. I wanted to book a ride to the stadium for me and a few buddies. $400! 😂 Uber Black! 120! Did you people ever hear of Uber? They have black car rides with top notch drivers. Let’s face it. If a person can afford to buy a Cadillac Escalade He’s gonna keep it right and act a way a person that own a Caddy acts!
  5. [R2] 1/5 · US Trash money hungry: Money hungry company Mystery fees Won’t have cars available with the price and customer service can’t help with nothing at all can’t do nothing at all
  6. [R4] 1/5 · US Beware of Price Gouging Practices: I don’t think I will ever use Blacklane again after being charged a $315 “demand pricing” increase for a 120 mile airport transfer.
  7. [R373] 3/5 · CA Now with undisclosed new surcharges: I loved Blacklane and their service. I loved that the prices were transparent and consistent. Suddenly, without warning, one hour before booking my ride, the price has doubled. This is not the type of management I can recommend anymore for businesses or individuals who appreciate predictable service and transparency. We will be using a local alternative through
  8. [R122] 1/5 · US Scammers: More than one instance they charged my card for rides not taken. Refused refunds. Would use a different car service you’ve been warned
  9. [R164] 1/5 · US This app trash: It took my money and I didn’t have a ride from the airport
  10. [R93] 1/5 · US Cancel booking without notice in advance: I reserved the booking 2-3days ago before I take flight. The cancel my booking when I in the flight Which means that I need to find other way to get my hotel. They should arranged driver when I booking instead of can not find the driver and cancel my order
  11. [R342] 3/5 · GB Good app, but web price better: I used Blacklane for the first time last week. The service was excellent, so I downloaded the app to make booking easier. Unfortunately, when I have now tried to make my return booking, I noticed that the price of the exact same trip is more expensive on the app than going through the webpage. This appears to penalise returning customers.
  12. [R8] 1/5 · US Used to be great: Used to use Blacklane for all my international travel. Ever since the Uber announcement there has been a noticeable change in quality. Price gouging is also pretty apparent of late. Unfortunate to see a strong and reliable product change for the worse.
  13. [R11] 2/5 · US Total downfall: Uber with a bad lipstick. I have been using blacklane for 15 years. It was elegant, it was proper and now it’s just the same platform as uber but with an ugly interface and “vibe” photos on the homepage and random graphics and photos to make it look “aesthetic”. It’s a chauffeur service, so act like it. Also this is my second review I’m sure my first one was deleted. Can’t to anyth
  14. [R25] 1/5 · US Extremely unprofessional.: Blacklane was my go to when the sprinter class was available. Ever since the Uber takeover of this company, Blacklane is spiraling downwards. Rather would use Savoya or better yet contact a chauffeur company directly. I’ve heard from numerous drivers that they are continuously giving them major pay cuts and don’t provide sufficient pay. Nothing against the drivers, but i
  15. [R27] 1/5 · US It will be ruined by Uber: Watch how quickly prices for drivers drop and this app gets ruined now Uber is buying blacklane. Everything Uber touches becomes toxic. You were warned
  16. [R1] 5/5 · US Paris: Our driver picked us up at Charles de Gaulle as dropped us off at our hotel in the opera district he handled four passengers worth of luggage. Very comfortable and professional service we have booked another ride start in July
  17. [R9] 5/5 · US Premium, Reliable & Professional: Booking through their app is incredibly easy and hassle-free. The fleet consists of premium and luxury vehicles, and the chauffeurs are professional, courteous, and impeccably presented in uniform. Their service is particularly well-suited for C-suite and senior executive transportation, where reliability and professionalism are essential. Drivers almost always a
  18. [R20] 5/5 · US Circle of Japan cruise: Very professional Before time Courteous and very polite Very clean and smooth ride to and from airport
  19. [R28] 5/5 · US On time great service: Driver showed up on time and was very friendly.
  20. [R14] 5/5 · US A new essential travel tool: I discovered Blacklane on this trip to Europe and wish I’d used it on our last trip, too. We are 2 retired Americans and in prior trips (Italy, France, Spain) we’d left our taxi rides to “chance” but this time I wanted a first-rate, dependable driver. Blacklane makes it easy to book, stays in close touch in the days (and hours/minutes) prior to pick up, and their staff
  21. [R21] 5/5 · US Nationwide Excellence: 5 years Blacklane Services in multiple cities and I’ve seen nothing but nationwide excellence in their service. They have been excellent excellent app that is easy to use and they are always available by both text messaging and phone. They obviously have an excellent system down pat, but I would highly recommend them to any business traveler.
  22. [R39] 5/5 · US Excellent Service: When we are on holiday in Europe, we consistently utilize Blacklane. They are timely, professional & always drive clean, elegant vehicles. Their app is intuitive & the drivers communicate frequently which is assuring.
  23. [R32] 5/5 · US Consistent: Always punctual, clean cars and professional drivers
  24. [R17] 5/5 · US Highly Recommend: Very user friendly
  25. [R5] 1/5 · US Issue: I used it and was super excited with the ease. I had an issue adding payment method and booking my next trip. I have been dealing with chat for 3 hours. No one can solve it and keep telling me to do the same thing. Of course no way to call and talk to someone.
  26. [R6] 2/5 · US Buggy and under-featured app: In just a few minutes it showed me 3 completely different ETAs for my chauffeur. I haven’t found a way to share my location with him.
  27. [R10] 2/5 · US App broken: App no longer works after update. Never loads, just spinning wheel.
  28. [R12] 2/5 · US Airport Transfers: In older versions you were prompted to enter flight information. In latest version there appears to be no prompt or way to enter flight information. In addition, Blacklane customer support is not very helpful.
  29. [R7] 2/5 · US Absolute joke of a luxury service: Driver showed up in an absolutely beat up Cadillac and I refused the ride they proceeded to charge me $500 for the ride. I ended up having to refute the charge with my bank. ABSOLUTELY DO NOT USE THIS SERVICE. I’ve had regular uber x’s in better condition than the car they sent me. Do not waste your money
  30. [R19] 2/5 · US Missed Expectations: Ordered a ride in NYC expecting a luxury class car but ended up with a chevy suburban I could have booked through Uber for half the price. The chat support in the “new” app is broken and no way to make contact. Very poor first experience and unfortunately headed back to Uber Black.
  31. [R33] 5/5 · US The best upscale service out there: I’ve had the chance to use Blacklanes a few times now and every time it’s been fantastic. I’m in Berlin and it’s been great.
  32. [R81] 1/5 · US coverage area is not as advertised: coverage area is not as advertised
  33. [R88] 1/5 · US DOESNT WORK IN ALL ARREAS: This app would be perfect, but they dont have any in my locations
  34. [R108] 1/5 · US .: I downloaded and deleted the app within 10 minutes. Was trying to see if I can get a ride to the Charleston airport and from Indianapolis airport and they don’t offer service in either city. That is very sad as I was looking forward to using this service for my holiday travels
  35. [R128] 1/5 · US Nothing available in my area.: I've tried several different days and times. Nothing available.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store